I walked into Crumbl today at around 4:25 PM with one of my staff members, and honestly the customer service was extremely disappointing. I came in to drop off a flyer for an event I'm hosting at my ice cream shop, and I also planned on buying cookies for my staff while I was there. This is something I do often. The girl working looked at us, seemed to have an AirPod in, and then just continued doing what she was doing without greeting us, asking if we needed help, or acknowledging us at all. My staff member wanted to ask about their Dubai cheese cake cookie, we couldn't even get her attention. We stood there for a few minutes waiting, and then a FedEx delivery came in, which she focused on instead while we were still being ignored. At that point, we just walked out and I didn't end up buying anything. I completely understand people get busy, and deliveries happen, but there is no reason customers should walk in and feel invisible. A simple "Hi, I'll be right with you" would have made a huge difference. Really poor customer service and honestly a very disappointing experience. read more

Visited the Massapequa location of Crumbl to pick up a 6-pack of minis. I ordered ahead on the app, but you can also choose to order in person at the tablet or with the cashier. They present your order to you before packing them up to go. The shop has rotating flavors that switch up from week to week. Crumbl has some flavors that are cookies and others that resemble other desserts. Some of the few I like are the semi sweet chocolate chip and the tres leches. When Crumbl had the Martha Stewart collab a while back I enjoyed the coconut cake dessert. The facility is clean and plenty of parking. read more

Crumbl - Massapequa - 6 pack mini cookies (red velvet, banana bread, semisweet chocolate chip, cookie dough, cookies and cream and brownie batter) - Bakeries Near Me - Massapequa, New York

Service was great, but the cookie didn't deliver Visited the Crumbl Cookies location in Massapequa and tried the Semi-Sweet Chocolate Chunk cookie. While it was warm with a nice crisp edge and soft center, the abundance of chocolate chunks felt overpowering--especially without the sea salt flakes that usually balance it out. That salty-sweet contrast is what makes this cookie stand out, and without it, the richness of the chocolate just felt heavy and one-note. Service was quick and friendly, and I do love the concept of watching the cookies being prepared while you wait. The space is small and can get a bit cramped on weekends, but it's clean and well-organized. As someone driving in from Suffolk County, this is the most convenient location--but if the cookies aren't consistently made with care, it's hard to justify the trip. Hoping for more attention to detail! read more

Crumbl - Massapequa - Semi-Sweet Chocolate Chunk cookie - Bakeries Near Me - Massapequa, New York

This was my first time at this location as I was in the area. I was not greeted at all. Customer service was very lack luster and the employees did not appear happy to be there. I ordered the cornbread cookie as well as three other cookies. The cornbread cookie is only supposed to have a drizzle of honey, and the honey is all over my box of cookies, plus on other cookies. Way more than a drizzle. I won't come back to this location. read more

Crumbl - Massapequa - Bakeries Near Me - Massapequa, New York

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The cookies of the week. Bought a box of 6. Strawberry cake, chocolate, cinnamon crunch,patriotic cookie was good too.. oh and the chocolate chip etc... I'm glad I don't live close to this place! read more

Crumbl - Massapequa - Bakeries Near Me - Massapequa, New York

Once I tried crumbl while away I've been hooked. Been to this location 2x and safe to say I'm addicted! It smells amazing when you walk in! You can order on the app for pick up. Cookies are always fresh and the workers are friendly. read more

Crumbl - Massapequa - Bakeries Near Me - Massapequa, New York

Another awful experience at a Long Island Crumbl. Place an order at 8pm for four cookies. Told to pick up at 8:40pm. Got here and cookies aren't ready. No big deal, wait until 9:30pm after my order was "archived" according to the young employee that was tasked by the manager to stand barring the door from the angry group of people that have been waiting for two plus hours for their cookies. Manager was asked to give refunds for orders and he turns to say (as he's pointing at boxes when they don't even have cookies to fill the order) that you can call tomorrow to get a refund. No; that's not how this works. If you can't provide the product at the time YOU told me to be here then I'm not calling the next day for a refund. I feel bad for the kid that was stuck standing outside getting paid minimum wage having to deal with all the angry and annoyed people outside while the manager hid in his iPad. read more

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Pleasantly surprise! It was good would recommend giving this place a try especially if you love cookies. It was simple to order and the whole place was clean. You can order at the kiosk or order with the cashier. I would like to mention that I actually don't like cookies but a friend recommended this place and I am glad they did. The size of one cookie is pretty large (about the size of a hand I would say) so don't be fooled thinking they are small. Pricing wise yes it was pretty pricey but for the size I understood why. The chocolate chip was perfect not too gooey but still soft and firm on the outside. Perfect with some milk on the side. Had some mixed feelings on some of the other flavor style cookies. Some were too sweet for my liking while the ones I thought I wouldn't like ended up being the ones I liked the most lol. The oatmeal with marshmallows (I don't even like marshmallows) and the chocolate chip are some of my favorites now because they were not overly sweet. Overall, great spot to check out! read more

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I ordered through Uber Eats, which I heard reviewers recommending due to long lines. I'm not sure if it was the store or my Uber driver, but one of my cookies came broken. I had to fix it up a bit to make it look cute for my photos. So that was a bummer. But overall, the cookies are OKAY! It's definitely hyped up. They are super sweet, so be aware of that and have a drink ready. I can't say I won't ever go back because the different cookies every week are definitely intriguing. read more

Not sure who needs to hear this right now but haul yourself to Crumbl Cookies as soon as is humanly possible. I've never in my 40 years of living had such a delicious assortment of cookies. I had to try each variety and all were hits I can't wait to return. I'm downloading the app as we speak! read more

I'm a huge fan of crumbl cookie, so I had to come check out this new location right when it opened. There was no line in the store, and our cookies came out within maybe a minute of ordering them. We've usually had to wait longer at the other locations, so that was very convenient. We tried the chocolate peanut butter cookie, which was delicious. I definitely plan on coming here a lot in the future! read more

Crumbl - Massapequa - Chocolate peanut butter puffs cookie - Bakeries Near Me - Massapequa, New York

The problem with kiosk & app ordering is that there is NO counter person. You can see everyone working at making orders & bringing them out but then they disappear again. In the app, my order was ready but when I head in, I'm not on the wait list & no one is calling my name. I did ask the person about my order but she was like you need to wait & walked off. When my order was finally ready they told me to be careful because 2 of them just came out of the oven. So why not tell me that sooner? A simple sign or announcement that there is a delay because cookies are still being baked would have been nice. Why would the app tell me it was ready when obviously it wasn't. A little more face to face to face communication would be nice especially for the price of the cookies. They were good but not worth the long wait in an overcrowded space. read more

not always on time even with a preorder, I prefer the one in merrick. More polite and efficien.

My daughter and some of her friends drove to Crumbl last week. My daughter got a variety pack shared with her brothers. They said the cookies were okay. Not worth the 40 minute drive to Massapequa however. They described the cookies as overly sugar pancakes with overly sugary topping. Nothing tasted like it was supposed to because all they could taste was an overdose of sugar. read more

This place is ridiculous. I ordered in the app and drove 30 minutes this past Saturday. When we arrived we were told we needed to wait on an extremely long line before I can even give my name for the order. No way I was waiting. A person at the store took a picture of my information and said that I would get a refund. A few of us that wanted a refund were told to put our information in the notes section of our iPhones, our names, phone number, last four digits of our credit card and he would take a pic. I have yet to receive this refund and when I call the store, an automated msg said nobody is available to take the call. While I totally understand the popularity of these cookies I had wish when I ordered on the app there was some sort of notification regarding delays, wait time or maybe stop taking orders on the app knowing that people would have to wait in a line outside the store for God knows how long. A friend of mine told me that she went on Saturday as well and her husband waited outside for two hours! That's insane. And If ppl would like to do that, that's great, but I wasn't willing to do that and wanted a refund. Since Saturday I've also heard stories where people are yet to receive their refund when this happened to them weeks ago. On the way home my daughters and I found Chip City, which was 10 min from our home (east Northport and they have more locations on LI) and they were amazing! No lines at all and according to my kids tastes exactly the same as Crumbl. So if you live on LI, Don't waste your time going to Crumbl. Go to Chip city!! read more

Ordered from this store through Grubhub. Cookies were great but the packaging wasn't sealed. When preparing food for delivery the packaging should have some sort of seal on it. read more

Delicious cookies. A little slow on filling the order despite there being so many working there, but they were busy making the cookies and filling online orders. Very friendly and personable. read more

I had a positive experience here. The cookie was delicious. Thank you crumbl cookie, from a good customer.

The cookies are incredible Although they are pricey, they are do good you look forward to visiting again and trying the new weeks offerings. read more

After seeing the hype brewing up about this place all over social media for the past few months, I decided to give this place a try. The 4 pack i got, included maple glaze, 2x snickerdoodle, and chocolate cupcake... Ater trying these cookies my overall rating for the cookies would be a 6.5/10. It's honestly a hit or miss with the texture, and flavor of the cookie along with the lineup. By far the cookie of the week is the Maple glaze. read more

Walked in for the first time. Was honestly disappointed, it was messy and dirty; less than appealing to see when you're ordering food. There were a lot of employees there, one of whom we saw eating while making cookies. I wanted to walk out but my husband didn't. Overall, the cookies were okay, a little too sweet for my taste. The cookies and cream one was good tho. read more

The most appalling experience I have ever had was at the Crumbl Cookies. It was so bad that I swore I would never even eat crumbl cookies again. The "store manager" allowed us to get refunds after telling us to write down all of our personal information so he can take a picture of it on his PERSONAL cell phone and he would process them later. He then told me specifically I refuse to process your refund after I said I am not comfortable with you having my personal information on your personal phone. He told a young girl I'm not answering any questions because you all ask me the same thing. When dealing with the line he stated "if you do not like the wait subway is right down the road". Instead of helping he was rude, arrogant, and does not deserve to be a manager in a customer service role. The best part is crumbl support doesn't help either! Will never be returning and am out $50 Also, the guy responding to these yelp reviews is almost comical, not being able to help in anyway but say call crumbl support who again doesn't answer! Oh and when I stood there in shock that he processed everyone else's but mine he said "I don't know why you're still standing here I will not process your refund". read more

I guess it's my own fault for ordering to-go on a Friday night. About 150 people waiting outside the store, down the entire strip mall and another 75 on a separate line waiting for refunds. I usually order to pick up to skip the line, but was told regardless I had to wait to get in and THEN my order gets made. Why even have an online order option then? Either this location is ran like garbage or the whole company process needs an update due to the demand. Negative stars if I could. Levittown location was much smoother the other day... read more

Crumbl - Massapequa - Increased demand for an unprepared location - Bakeries Near Me - Massapequa, New York

We LOVE crumble. Every week we get an order of the new flavor. It's a great treat for my kids and the app makes it so easy to order in advance. The revolving menu keeps things fresh and the cookies are delicious. read more

The cookies were so good but so sweet the employe was kinda rude. The store was clean and neat. Cookies came out fresh and fast.

Heard so much about this place and stopped by this week- got a lemon cookie, a carrot cake and a strawberry pretzel pie cookie to share. While they were all good, and packaged adorably- they were all underwhelming, I guess I expected them to be next level amazing- and they were just nice. Would go again I guess if I lived nearby, but wouldn't go out of my way. Seems like amazing marketing rather than amazing cookies. read more

The cookies were good. It was open late to satisfy my craving. I will definitely f go back again.

I attended the grand opening and purchased all of this weeks menu plus 4 more. The cookies were fresh, warm, and delicious. I did, however, think that maybe a couple were under baked. This may have been due to the newness of the opening and trying to meet the demand of first-time visitors. I would definitely recommend Crumbl and will be returning often. read more

I did a catering order for my daughters birthday party. Everything couldn't have gone more smoothly- ordering and picking up was beyond easy. They tasted delicious and were a cute touch for the party. read more

Crumbl - Massapequa - Bakeries Near Me - Massapequa, New York

Cookies are good...but chip city js better IMO. Service is quick. Ambiance.. clean & quiet.

"Management" threatened and yelled at my friend when she asked for a refund on an order she placed 2 hours beforehand that they would not give her. Now she's out $50 and he has her personal information on his phone. read more

Beware of this location! I ordered online this morning and went into the store to pick up my order. The guy from the store told me I had to go outside and wait on line so I said ok. I had a question for him..I mentioned that when I ordered online the Oreo cookies were sold out so I wanted to confirm. He said that the funfetti cakes were sold out. I said how can that be that is what I ordered. He said even though I ordered online it may not be available when I pick up. That doesn't make any sense so I asked for a refund. He said the only way to get a refund was to email the store. As I was getting ready to leave, the girl called my name that my order was ready. I told the guy they called my name and if my cookies are ready, I'll just take them. He told me I can't have my cookies. I said that's not fair. They're ready and I paid for them. He asked me to leave the store. I asked him what his name was so I can write corporate. He refused to give me his name and the other workers in the store wouldn't give his name either. He told me I wouldn't get my refund and if I didn't leave he would call the cops on me. Another gentleman walked out from the back and asked what was going on and he told me this guy's name was Jake. At this point, I couldn't believe how I was treated, I come to the store once a week to buy cookies. Terrible service and I can't believe I was threatened. I will not be back to this location. read more

Crumbl cookies in general are typically quite good, however this location tends to always overcook the cookies no matter which ones I order. Three times I have been here and 3x they have been overcooked. The Levittown location's cookies are not nearly as dry as these; someone needs to check on the oven temperature or cook for less time. read more

service is pretty bad like most crumbl's but this one is really bad. Talked to the person up front and they were very rude like they didn't wanna help me fr. read more

The food is always amazing 10/10 I do think the service was slow but other than that it was great

Good services and atmosphere. Cookies look fun. It fun somewhere I got once's in a blue moon because one large cookie it's very fulling for me read more

Terrible customer service. No communication with the customer. Ordered ahead, not ready then not told why the delay. Order ready 25 minutes after pick up time. Spoke to owner no concern for inconvenience, offered no compensation didn't know I was looking for that???!!! read more

Based off service. They take way too long to provide cookies if i place ahead of time. & hit I am here ahead of time, I expect it to come out at a reasonable time. They do not bring out cookies . Ive had to go in the place twice because no one comes outside. read more

this place is full of shit and the manager was so rude to us, we called her for help, she ignored us and gave us attitude

This is a new crumbl cookie that just opened a couple weeks ago. They are still working out some kinks but overall the staff is very friendly and helpful. Wait times are not too bad. However due to the newness they are out of stock on at least 1 cookie the 2 visits we went. read more