*Crumbl APP : Definitely user friendly interface, quick & easy * Delivery : Delivered within quoted timeframe, cookie box was SEALED , porch delivery instructions followed * Product ; Freshly baked with quality ingredients & toppings First time ordering - brand new customer experience - I will definitely be ordering from them again soon read more

It had been awhile since the last time we had Crumbl and I wanted to try their latest cookies especially the new limited time Benson Boone cookie! I had enough points to use towards getting one free cookie so I got the Benson Boone Moonbeam Ice Cream cookie, and a 4 pack of cookies which included Chocolate Cheesecake, Lemon Cake, Raspberry Butter Cake and Snickers Peanut Butter cookies. They arrived fresh and even more delicious than I remembered! Note to anyone who wants to get the Chocolate Cheesecake or Lemon cookies they need to be chilled to keep cool. If Crumbl wants to have me be an ambassador they can call me anytime! Super fan for life read more

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Wife and I went to a baby shower over the weekend and they had Crumbl Cookies. So good! I found nearest one and wife wanted something with lemon and chocolate. Loved how everything was just made and frosted in front of me. Will definitely try them again! July 2- Update. Wife wanted to go and get some chocolate chip cookies. These cookies are huge! Much like a cross between a cookie and a cake! read more

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Service, Quality, Presentation, Advertisement vs Reality , food, Customer Service ALL THE ABOVE read more

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Not gonna lie, I was hesitant to try a cookie chain. Well, these cookies turned out soooo good. They are large, perfectly sweet with some flakes of salt to balance out the flavor, crispy on the outside but soft on the inside. Definitely should have tried this a while back. You can order at the kiosk and your cookies are brought to you warm in a box soon after. read more

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Omg crumbl is always so good but recently came and tried the honey cake and I hope they keep this on because IT IS LITERALLY THE BEST COOKIE I have had by far. It's not too sweet not too heavy and I don't feel sick eating it. And that honey is SO good! Idk what honey they use but it all goes so well together! I'm going to be so sad if they don't bring this one back often or keep it on permanent but either way you guys need to try it! Service is a little slow because they just opened but it will get better! Inside looks clean and cute just like all the other locations. It's a little smaller I think then some I went to before but maybe it felt small because there was so many ppl when I went. read more

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I was so excited for this cake and even used rewards for other things during this purchase all for them to forget my topping read more

Crumbl - Legacy Drive - Banana nut cake that they didnt add the topping - Bakeries Near Me - Plano, Texas

Bought 6 cookies 3 of the 6 were hard as rocks, I guess when they asked if they looked alright I should have checked to see if they were soft or not. Never had an experience like this at other locations read more

We purchased a 3pack of cookies and I can't remember all of the flavors but the chocolate chip one was not cooked all the way on the inside and the strawberry cheesecake one was very good. The other flavor wasn't done either so I basically wasted my money because we couldn't eat them. I don't know if that's the norm but it was weird for me and my daughter. read more

Went there for free cookie via the company, had no idea a time limit. Drive all the way there & they sold out?! Why where the times not listed via the CEO via twitter/X?? Well that's not a way to keep or bring in new customers. read more

I love coming to this location. Besides the fact that it's closer to my apartment, I never have to wait long for my online order. And the cookies are always fresh. read more

Crumbl - Legacy Drive - New S'mores Brownie cookie - Bakeries Near Me - Plano, Texas

Too bad there is not a -0- to rate. Granted the workers here are in high school, maybe, but they have retained none of their customer service training. Possibly they didn't receive direction, but either way I received none. I will drive 500 miles out of my way to find another Crumbl as I love the cookies but the kids working here are what keeps me away. Do better. read more

Service! Waited in line for a :35 minutes for an online order, while everyone else that came in and ordered off kiosk got served first. Finally after all 7 of those customers left, the kid looks up and finally asks if I have an order. He found ticket, it was not ready even though app said it was. When he brought box over, toppings were skimpy but I just wanted to get out of there. Box was covered (on outside) with chocolate goo. I had to ask about the note (from daughter to dad). Ugh read more

I've been here twice since it recently opened. Each time my cookies have been warm, tasted amazing, and the staff was friendly and welcoming. The store was extremely clean and welcoming. Keep up the great work. read more

Amazing place, incredible cookies. The service was attentive. And the place feels very welcoming and sweet!

Literally cannot get enough of these cookies (and cakes, idgaf what anyone says but the cakes are so delicious)

Grand Opening Day! The staff were hard at work and mighty chipper. This new location is so cute and it's located right next to Milky Treats. I purchased the Raspberry Butter Cake cookie and it was delicious. The jam and buttercream topping pair perfectly, and the cookie was thick and buttery. Beware, these cookies are BIG don't try and eat the whole thing in one sitting! read more

Crumbl - Legacy Drive - Raspberry Butter Cake - Bakeries Near Me - Plano, Texas

Excellent service and the cookies are always delicious, I highly recommend visiting this store

First time trying them. I went because of the hype but they were okay. I would not go back. Service was slow. Kitchen was dirty and the employees seemed lost. read more

Very good cookie place and good customer service. Love how they switch their cookie flavors.

Cookies were very hard and dry. They are normally soft. Bought them Saturday so couldn't return them on Sunday because they're closed. Ugh. Back to Tiff Treats! read more

I absolutely love Crumbl cookies, and this particular location is great. The employees are super friendly here. Much better than the location at Park and the Tollway. read more

The employees were helpful and patient in helping me find a way to add the Crumbl Gift Card I received to my wallet in the Crumbl App. We discovered you can check card balances but not add them to the wallet. A variety of cookies were featured. I ordered 6. 2 Milk Chocolate, 2 Strawberry Cake, 2 Banana Bread. read more

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So good they are just delicious. Their rice Krispy cookie is their only gluten free option, I wish they had more.

Usually this location is the nicest out of the surrounding area, the staff have always been very kind and we always experience a problem free visit. This location has an overhead drop off area that we have pulled up to many times to do a pickup and has never been an issue. Our last visit (8/17/23), the Crumbl team member that brought out our cookies was extremely rude telling us "just so you know, this isn't a parking space soooo.." frowned, almost threw the cookies into the car and walked away before we could get her name! We had no idea, did not see any signage and were never told any different. It makes me so sad because we love Crumbl and hate that one person soured the experience. Crumbl, please remind your staff about customer service! read more

We love coming here! Cookies and service are good! Place is always clean. Location is good!

Location is incredibly clean. The woman putting the cookies was so sweet and I liked how she actually showed me the cookie instead of just boxing it up. read more

Love that the store is so to home. So many helpful and people working there. I see so many more amazing cookies coming my way.

Always great service and even better cookies! The weekly menu keeps you coming back.

Chocolate is usually their best cookies. They have great service and the staff are always nice. Definitely try this place out

Their Honey Graham cookie is probably the best cookie I have ever eaten in my entire life. I wanted to eat the whole thing but forced myself to save half for my husband! They are big enough to share. Everything about that cookie was amazing. Six stars if I could! read more

I love Crumbl, but we had a bad experience at this location. We placed an order and went to pick it up only to be told that an ingredient was missing and we couldn't get our order that was already paid for. read more

The cookies are amazing and huge! Our neighbor gifted us a dozen...I had never heard of Crumbl before. I highly recommend!

amazing cookies! the store staff is very friendly and consistently makes high quality cookies.

Yummy cookies. Good location closer to my house. Their semi sweet chocolate chip cookie is my absolute favorite!

Dark chocolate dream is my favorite cookie. Mt family looks forward to the weekly rotations.

First of all, service was great! This is my 3rd visit to this location and each time I was immediately greeted. All my orders are placed in person, vs the kiosk, since I prefer paying cash. This visit was soon after opening to guarantee all flavors were available. My boys had noticed on the app that this Crumbl location ran out of 2 flavors the day before. I did have to wait a short time as the milk choco chip cookies were still in the oven. No prob--who doesn't want the freshest of cookies? The gentleman was so kind--instead of having me stand around waiting after paying, he had me point out my vehicle & said he'd bring them out as soon as they were ready. 10 minutes later I was heading home! Each time I've gone in this store it has looked clean & of course smelled amazing. In lieu of buying the cookie cutter, I always use a large chefs knife to cut the cookies in 4. I start out by running the knife under hot water and then wipe off. (Make sure to rinse the knife off for each cookie.) Cutting the cookie with warm knife allows for a no crumb clean cut...especially cutting through the icing & sticky toppings!! (I also do this when cutting cakes.) My only gripe with Crumbl is they don't have a Test Kitchen anywhere in the DFW area. How can that be? We are such a large area with dozens of populated smaller cities within bigger cities. So many States have multiple Test kitchens but TX only has 1 in San Antonio :( read more

Crumbl - Legacy Drive - x1 boston cream pie x2 choco cookies & cream x2 salted caramel cheesecake x2 confetti cake x2 choco swiss roll x3 milk choco chip - Bakeries Near Me - Plano, Texas

Today I was driving by this establishment and I noticed the balloons outside. This was their very first day to be open. It was very inviting the staff were terrifically professional It smelled like Christmas in there and everybody leaving and entering the place seemed to be very pleased. I do have to say that I was anxious to see if there were any samples so that way I could taste the varieties but even though there weren't I still was committed to buying at least one cookie. I decided to purchase one standard chocolate chip cookie because I figured no one could ever mess that up. I went in had the cookie with me in the car and it didn't even make it home. I will be honest and tell you that it was the best chocolate chip cookie that I have ever tasted in my life but on the downside it wasn't worth $5. If I was a wealthy man then this would not be an issue but the cookies are overpriced they would probably have more business if they would sell the individual cookies for $250 but for $5 for a single cookie I could easily go to the store and get a package of 24 cookies for that. Again, I'm not a hater The store was pleasant The people were professional and the cookie was outstanding. Like I said it was the best cookie I've ever had but it just wasn't worth $5. I probably will not return based on the overprice of the product but I'm sure there will be other people that can afford it..:-( read more

Crumbl - Legacy Drive - Bakeries Near Me - Plano, Texas