the kids working there are all pretty nice, and our order is almost always ready for pickup.

Very rude staff barely acknowledge us and gave us the completely wrong order would not recommend

So good I love The cookies the service is good staff was nice if we try again I love this place read more

Good cookies excellent weekly variety . Highly recommended! If you looking for the best cookies in town, you found them!

Do not go here !! There was bugs in our 4 pack of cookies once I made the general manager aware she said" send us a picture" so I did and this was her response. read more

Crumbl - Hanover - Bugs in our cookie box and general manager still refusing us a refund after the proof she asked for - Bakeries Near Me - Hanover, Massachusetts

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Excellent variety of cookies, chilled, warm or room temp for best taste on certain varieties. A bit pricey, but huge cookies big enough to share and very unique. Each week they change selections. The app is great for earning rewards. read more

Crumbl - Hanover - Milk chocolate, coconut cream pie, chocolate milk shake, brookie and cinnamon roll. - Bakeries Near Me - Hanover, Massachusetts

very nice employees and the cookies taste good very good. The galaxy brownie is the best thing i've ever had it's my favorite and the chocolate cookies are my favorite read more

Very busy, reasonably fast line, friendly staff, terrible cookies, and over-priced, terrible cookies. We tried four types, and between a family of four couldn't finish a single one. Not sure what it was overly sugary, flaky texture, density? No real balance between sweet and savory, just sweet, and lack of moisture. My kids make better cookies. I mean that in the absolute most literal way. 6-pack for ~$30 will make it tough to establish regulars. I know it doesn't read like it, and would love to see this spot be successful. Truthfully, however, I will be shocked if Crumbl gets to the point of a lease renewal. read more

Crumbl - Hanover - My daughter's cookies. - Bakeries Near Me - Hanover, Massachusetts

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I needed a quick Birthday Gift for a friend so I thought of "Crumbl" The Flavours are wild! I bought traditional cookies for my friend but I HAD to buy 2 for me and my Husband too! The Waffle had my name written all over it as it seems to be the only thing that I order when going out for Breakfast. The Presentation was FANTASTIC & the Cookie was worth every Calorie known to man. I may need to ride my bike for 20 miles but was worth every bite. The crazier the taste the better in my opinion (although nothing wrong with the traditional Chocolate Chip Cookie) Love this place. It had been a long while since I had been to Crumbl and was excited to see the MINI COOKIES (which were regular sized cookies to you & me) read more

Crumbl - Hanover - Waffle Cookie with "Butter" cream frosting complete with Maple Syrup - Bakeries Near Me - Hanover, Massachusetts

I'm a Doordash delivery guy, frequently picking up orders. After patiently waiting i have to speak up because not one of your employees acknowledge me. Great cookies, shitty customer service. I'm just picking up orders that should be filled and ready but I lose 10 minutes for a simple pickup. E-commerce brings in big business, start supporting it with an adult running the show read more

The cookies are bussin!!!! I love the original pink sugar, and the churro cookie. Friendly staff.

I've had ordered from and went to this Crumbl a bunch of times. the staff has always been top tier . I'm not a fan of all the cookies because some flavors are just not up my alley but they all are beautifully presented and the flavors I do like are sooo good. The brownie cookies are my favorite especially the galaxy brownie cookie and double brownie. I always check to see when they are coming back lol read more

I couldn't tell you why, but I associated a hype with this place and expected phenomenal out-of-this-world cookies. They were good, don't get me wrong, but my hopes of something extraordinary "Crumbl"ed. (I couldn't resist - there will be no further puns in this review). I ordered a Chocolate Chip and a Tres Leches. Together they were around $10. While their size is hefty, ~$5 per each seems excessive. There might be a justification if it were in downtown Boston. Hanover? Alas, I must call these overpriced. In terms of the cookies themselves: the Chocolate Chip was A-OK. The outside had a thin crust, and the inside was velvety and gooey. I am divided on if I should say it was almost too soft. While it wasn't raw, part of me was hoping it would be a touch more solid. An extra minute or two in the oven. The Tres Leches cookie was the opposite. It had the same consistency from top to bottom, between bready and cakey. The dough had a pleasant sweetness but was slightly dry for my taste. It was also notably plain. A little cup of sauce was provided, but it was not enough to elevate this cookie out of the hole. If this place was next door, I might be open to giving a return visit and trying some of their other offerings, which apparently change every week. However, this experience has shown me Crumbl is not worth the 20-something-minute drive. To avoid dashing your cookie dreams, if you are craving a unique and phenomenal cookie, Levain on Newbury in Boston might hit that spot. read more

I went here on monday 10/20/25 around 6 PM. We got a bunch of cookies and there was three strange men working. They all gave off attitude and I saw a big group ready to buy cookies walk out because of their rudeness. I will not be returning to this crumbl. read more

Are you kidding me with these cookies? They're next level. Soooo good. My favorite, ride or die is the banana cream pie. Like WHAT? You complete me nanners and cream. This place ROCKS! It's clean and lovely and the cookies are ready in the morning! They're phenomenal. These cookies are essentially cake cookies but the best kind of cake. They're so soft and warm inside. And they make me feel like I am home. They don't do birthday parties, fyi read more

Crumbl - Hanover - Fruity pebble cookie - sorry I ate half of it before photographing bc I'm an animal. Sorry, soo good. - Bakeries Near Me - Hanover, Massachusetts

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Quick friendly service and always something new to try. Their intriguing cookie flavor combos provide something to tempt any palate! Have also had these at a wedding cookie bar and they were a big hit. read more

OG Pink frosted is my forever favorite but the pies for thanksgiving were phenomenal. Can wait to try the holiday flavors this December

Delicious! Service was quick! Place was clean! Not too busy. Took five minutes to be asked if I had an order for pick up. All in all, I would purchase there again if I am in the area. read more

cookies are advertised as soft however they're most always crunchy and over cooked for the price ..not worth it at this location at least read more

I've heard a lot about Crumbl outside my area, so I had to try out the most local one. It was well worth it. Service was quick. The only thing I wish was that there was a dining area. There isn't a bad flavor, but I think the chocolate chip might have been my favorite. read more

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Mehh. Average at best. Cookies were good, but underwhelming in comparison to the hype. I like that they were served warm, over-sized, soft & chewy - but all of this can easily be duplicated by any other bakery or even at home. There was nothing that stood out to me about these cookies as being unique or special. Also, they are expensive and come in these ridiculous boxes which makes you feel like you are paying for fancy packaging instead of a quality product. read more

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Oh boy, where do I start? I understand it was opening week when we visited, but it was also 9 am on a weekday and there was *only* a line of 10 people deep, so we stopped in. From the minute we walked in, you could see the store was "unorganized open air chaos." Lots of staff members,, but everyone seemed to be moving at a snails pace and one thing we noticed immediately was that no one was assigned to trash/cleaning up duty. We saw multiple trash barrels in the open pouring over with trash. The floor was covered with chocolate and other cookie remnants. All we could think of was that'll be a rodent's heaven in a couple weeks. Ugh. Bought a dozen (high way robbery with the pricing, but I get it, you're paying for the name and the bougie boxes). Tried every type they had. The chocolate chip were all raw. Thought it was just because they were fresh from oven, but still raw at the end of the day. Gross. The Reeces and sugar cookie I will say were delicious. But, that's where the positive feedback ends. We noticed the owner was present and working along with the staff, but felt she should have had a stronger presence at the front end. I hope this business survives after the excitement wears off, I really do. Just not too hopeful after our experience. Also, the fact that the local business does not respond to these reviews is unfortunate. They should have more of a presence to their customers and the feedback provided. Best of luck! read more

What happened to this place? First of all, you have to order off of a screen. No one greets you to give you any kind of direction whatsoever. They asked me if I was all set. I said I'd like to order a cookie. They said you have to do it on the screen. Ok.... when they used to have people that took your order, it seems it was a lot better. All the cookies were served warm. The caramel cookie that I finally received after waiting for 10 minutes and then having to ask, where is my cookie ? finally got to me and it was cold. Just a sad experience all around. read more

Love the cookies, the delivery fee is a bit much but it's worth it!!! I would say that their cookies are pretty much great for any event!

Both, my son and daughter went there yesterday, 7/5/22, not knowing either were going and both became violently ill after eating barely a quarter of a cookie. My daughter stopped in during an errand she was running in the late afternoon and brought them home and got sick, along with her boyfriend after eating the cookies for dessert later in the evening. My son went last evening and immediately felt ill and nauseous after eating his. read more

The new cookie shop in the area is well worth the hype! I got a chance to try the Milk Chocolate chip, Cinnamon swirl, frozen hot chocolate, and the classic sugar cookie. They are HUGE!!! A very nice staff on openings day they didn't seem stressed and perfectly nice. With a very friendly and funny door man! Cinnamon swirl- honestly mouth watering! So soft and with the t perfect touch or frosting the cookie leaves you wanting more! (Served warm) Frozen Hot Chocolate- Another very good cookie similar to a brownie. With a almost fudge middle with chunks of chocolate chip and a very light hot chocolate tasting frosting. (Served cold) Classic Sugar Cookie- A nice plan cookie with a sweet frosting with what I believe to be a bit of an almond extract flavor to it. Milk Chocolate Chip- This is a very average cookie a bit disappointing for a cookie place with a very average chocolate chip cookie. Not bad but not the best. With new cookies cycling in and out every week I am excited to see what is to come! read more

I really enjoy the cookies here! They were made fresh and you could see the employees making them. I heard they change their cookies every week so that's pretty cool read more

Unimpressed with the cookies, not exciting and way over priced. Most teenagers, expecting tips for putting cookies in a box

This place is so hit or miss. I do not think it's worth waiting in the long lines. Some of the flavor are good but the cookies are consistently under baked. This week I got the s'mores that wasn't even baked, it was raw in the middle. For the price (and the wait) I would expect better quality. I tried to reach out to Hanover directly but they never responded. read more

Crumbl - Hanover - Bakeries Near Me - Hanover, Massachusetts

The cookies taste good, but the place seems so unsanitary.. there are cookies all over the floor where they are baking them and the staff wears gloves to make cookies, then touch the computer screen and then scratch themselves and go back to baking with the same gloves. It's disgusting. Make your own cookies at home. read more

These are the best melt in your mouth cookies ever!!!!! Highly recommend and definitely worth the wait. Don't let the lines scare you! read more

Crumbl - Hanover - Funfettie, Reese's and rocky road cookies!!! - Bakeries Near Me - Hanover, Massachusetts

Visited store in Hanover as a first time customer.  My visit turned very negative/ugly when I requested to make a simple change to the assortment order I placed for 12 cookies.  The employee admonished me by saying that I could not change my order. What? Why? She said it was store policy not to change the order once it was placed.   I said  "May I respectfully suggest that you change that store policy. As a customer I should decide what cookies I want to buy and can change my mind.  After all, I did not handle the cookies and the person traying the cookies did not have to go through much of an effort to make me happy. That's when another employee asked me if I wanted an application to work there. I assume, since she thought I was telling them how to run the business. Rude comments from two employees brought me to the point that I asked to speak with the manager who contradicted the employees assertion that customers could not change an order. The employee got angry and belligerent and said "I'm outa here" and grabbed her car keys and stormed out of the store. This entire incident left me feeling bad, sad and mad. read more

Place has really good cookies. Can be a little pricey but the cookies are giant. The little ones are for catering

Cookies are OK, $6 for a cookie, na I do not think so. Staff is not great, when they try and shake you down for a 20% tip at the end, you are ready ignored when they see no tip. Cookies are very dry, and good but not great. Very dirty inside the store behind the counter, now I know that is a production area, however customers make judgements on the product being delivered. Reduce the cost of the cookie, put my cookie in a bag and skip the "presentation box" the quality of the cookie does not change with a fancy box. No tip for an overpriced, 3 minute experience. read more

These are, quite literally, terrible cookies. As much as it pained me to toss a 5$ cookie out, I did. As Prue would say, "not worth the calories." read more

Even thought the reviews consistently state undercooked cookies I went anyways and that's exactly what I got. I not sure why something so simple should continue to happen. read more

Crumbl - Hanover - A raw sugar cookie from Crumbl Hanover - Bakeries Near Me - Hanover, Massachusetts

Please tell me why there is a line to purchase cookies from this business! Don't know where to begin. The only thing special is the box they use! This place doesn't even have napkins! Now to the cookies. We purchased peanut butter& m&m as well as Passion fruit cookies. Totally no flavor! If I bought them at the grocery store they would have gone back! Waste of money. Tons of kids buying these overpriced cookies... guess they never had Moms that baked cookies at home. Very sad. read more

First the price of these cookies is way too much The chocolate chip was very doughy Not enough chocolate read more

Yikes. Completely disregarding that it's opening week and the lines were long, we are at the height of the worst wave of Covid and the entire staff was unmasked while the line was long and people were indoors with zero spacing. I love Crumbl and was excited to have one closer but I won't be back. read more

Heard a lot about Crumbl cookies so decided to try with my kids. The cookies were okay but not warm at all like they always advertise. I checked in and picked them up right at the minute of my reserv. Given that they are pretty pricey I was disappointed they seemed like they were sitting all day. Hopefully another try will be a hit. read more

Crumbl - Hanover - Lemon,gingerbread,choc chip, pink sugar, Boston cream pie and mint. - Bakeries Near Me - Hanover, Massachusetts