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Crumbl - Concord Mills

3.7 (71 reviews)
Open 8:00 am - 10:00 pm

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The cute box the cookies come in.
Debbie J.

I personally think these cookies were so good! Especially the cornbread cookie and the blueberry cookie !the cookies were warm crispy edges but soft in the middle ! Still cooked but soft and so good! The service was great! She greeted us and we were able to put our order In on the screen and get our cookies! The store itself is small but cute and pink! Pink is my favorite color! Over all I loved the cookies this week !

A better look
Suzanne A.

Amazing cookies! I didn't think I would spend almost $4 for a cookie. But then I had a crumbl cookie. It was delicious. I was pleasantly surprised. In order to taste test we cut them into quarters. I think my favorite was the peanut butter. Tasted just like a peanut butter cup! The store was fairly busy for a store that carries only a limited selection each day. Good customer service. They had enough staff so you didn't have to wait long. I will certainly be back.

Tameka G.

My first time here. I have heard so much about this place. Even walking out the store a customer told me they had the best cookies ever. I love they have an option to self order or order at the register. I used the self order so I could take my time deciding what I wanted. They had several cookies to choose from and the one I tried first was the peanut butter brownie. It was pretty good. It got a little rich for my taste buds with the peanut butter in the middle but it was good. The cookies are huge. I honestly only needed two one for me and one for my two young daughters who were able to split one. They loved the icing on the cookies and cream. The customer service was awesome. The place was also pretty busy. It is definitely a popular spot in the area.

Crumbl logo
Sharonda D.

We always have a good experience at the Crumbl brand. We usually go to the location in Ballantyne and do curbside pick up. Since this one opened it's closer to home so me and the family come here when we have lunch at Blaze pizza next door. Associates are always friendly. The cookies were perfect on a previous visit, today they were slightly doughy but still good. I can only indulge in half but they are great. Will continue to patronize.

Michael N.

These are some pretty good cookies. My favorite is hands down the Cookies and cream. They definitely are more on the pricier end at about $4 a cookie, so for me, it's more of a every now and then type of thing. A treat. Cookies are huge! Definitely can be shareable depending on how greedy you want to be that day :) Rotates flavors every week. Follow @HeyWhatsTheMove for more food reviews in Charlotte

Tres Leches Cookie
Ash S.

I normally go to the crumbl in Wilmington but stopped by this one with a friend and was pleasantly surprised! When I walked in a worker nicely informed us that the Tres Leches cookie was not ready yet but we were welcomed to wait! She was very nice and professional about it and we decided to wait for it to be done. Despite it being busy, they got out cookies out in a timely manner and we were in and out within 5 minutes of ordering. I tend to only have these cookies once every couple of months due to the sweetness but had to cave for the Tres Leches one. My friend got the Cosmic Brownie one and we shared a couple bites. I will say that the Tres Leches one was a little messy so I would recommend getting some napkins for the road, but other than that it was a good treat. The Cosmic Brownie one was a chocolate overload so I definitely recommend that one if you're a chocolate lover. Would say this location is definitely one of my favorite crumbl locations and that I will be coming back the next time I spot a flavor that I like on the menu!

I ordered 3 mini cookies. Store wasn't busy at the time, service was great and fast. I got smores, ice oatmeal and milk chocolate chip all were amazing !

Birthday girl ready for the yummy birthday treat!
Candace R.

Cookies were so Delicious! Our 8 year old loved her Birthday treat while visiting Great Wolf Lodge. We would go again for a special occasion since we have one in Columbia, SC as well!

Alana G.

Crumbl has been a hit both times I've gone. If you're going on a Friday night, expect it to be a lot busier. Last time I went around 7pm on a Friday and it was packed. The cookies are delicious and big - easy to share. The cookies have also come out warm each time. They're more expensive than the average cookie but it's a good treat once in a while. Plus, I love that they have new cookies each week. Check the cookie flavors on their site to make sure they have something you want to try that week. If you haven't tried it, I definitely recommend. Also, heads up that they're closed on Sundays.

Demetria M.

Finally made it over to check out all the hype, I only ordered a chocolate chip and a chocolate peanut butter chip and you can stand in line to order or use the kiosk. The associate was super nice and check out was super quick. My cookies were soft, warm and delicious and I'm so glad to have this location close by. It's located in the shopping center with EarthFare and Kohl's so there is plenty of parking.

Chae B.

To say I'm addicted to Crumbl cookies would be an understatement!!! My family & I have been doing weekly reviews on social media now for over a year. Want drool worthy footage of the weekly cookie flavors?? Check out the Crumbl app. Last night I had a taste for something sweet so my daughter and I ordered a box of 4 (Blueberry Crumbl cake, ultimate peanut butter, dark dream & classic pink sugar). Placing a pick up order on the App was a breeze. The store is located in a shopping center with plenty of parking & the parking lot is well lit. The store has a very exciting ambiance, like a kid in a candy store kinda vibe. The smell is mouth watering... yum!! The staff was very friendly & my cookies were ready & available for pickup. I would definitely recommend!!! All of the cookies were DELICIOUS!!! 5 thumbs up

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6 months ago

I think this store is pretty good! they are pretty efficient but nothing too special.

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2 years ago

I love their cookies! Always so soft and warm just like i like my cookies. Highly recommend

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Excellent customer service. Fast and friendly service. My cookies are always correct and fresh

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Ask the Community - Crumbl - Concord Mills

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Crumbl - Concord Mills - bakeries - Updated May 2026

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