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What I realized about Crumbl is that people either love it or hate it, and I am possibly the only human being that is on the fence about it! This location is clean, easy flow and nice staff. I've been a few times, and I can say with my chest that I hate their cookies... I do not get the hype at all. However! When they had the Tres Leche cake, I liked that a lot, so when I saw that they had a cheesecake, I was so excited to try it! I picked up my cheesecake, and when I tried it, I was not impressed.. It didn't do it for me at all. Idk, I mean these treats aren't cheap. I feel like I'm always playing a game of Russian roulette when I try crumbl. I want to like them because everyone else does, but I'm disappointed every time with the exception of the Tres Leche. Oh well. Until next time Crumbl.
We placed an order online and the pick up process was fast and easy. The flavors we ordered were French Toast & Wedding Cake, they were both delicious!
Amazing cookies! I didn't think I would spend almost $4 for a cookie. But then I had a crumbl cookie. It was delicious. I was pleasantly surprised. In order to taste test we cut them into quarters. I think my favorite was the peanut butter. Tasted just like a peanut butter cup! The store was fairly busy for a store that carries only a limited selection each day. Good customer service. They had enough staff so you didn't have to wait long. I will certainly be back.
I personally think these cookies were so good! Especially the cornbread cookie and the blueberry cookie !the cookies were warm crispy edges but soft in the middle ! Still cooked but soft and so good! The service was great! She greeted us and we were able to put our order In on the screen and get our cookies! The store itself is small but cute and pink! Pink is my favorite color! Over all I loved the cookies this week !
My first time here. I have heard so much about this place. Even walking out the store a customer told me they had the best cookies ever. I love they have an option to self order or order at the register. I used the self order so I could take my time deciding what I wanted. They had several cookies to choose from and the one I tried first was the peanut butter brownie. It was pretty good. It got a little rich for my taste buds with the peanut butter in the middle but it was good. The cookies are huge. I honestly only needed two one for me and one for my two young daughters who were able to split one. They loved the icing on the cookies and cream. The customer service was awesome. The place was also pretty busy. It is definitely a popular spot in the area.
We always have a good experience at the Crumbl brand. We usually go to the location in Ballantyne and do curbside pick up. Since this one opened it's closer to home so me and the family come here when we have lunch at Blaze pizza next door. Associates are always friendly. The cookies were perfect on a previous visit, today they were slightly doughy but still good. I can only indulge in half but they are great. Will continue to patronize.
These are some pretty good cookies. My favorite is hands down the Cookies and cream. They definitely are more on the pricier end at about $4 a cookie, so for me, it's more of a every now and then type of thing. A treat. Cookies are huge! Definitely can be shareable depending on how greedy you want to be that day :) Rotates flavors every week. Follow @HeyWhatsTheMove for more food reviews in Charlotte
I normally go to the crumbl in Wilmington but stopped by this one with a friend and was pleasantly surprised! When I walked in a worker nicely informed us that the Tres Leches cookie was not ready yet but we were welcomed to wait! She was very nice and professional about it and we decided to wait for it to be done. Despite it being busy, they got out cookies out in a timely manner and we were in and out within 5 minutes of ordering. I tend to only have these cookies once every couple of months due to the sweetness but had to cave for the Tres Leches one. My friend got the Cosmic Brownie one and we shared a couple bites. I will say that the Tres Leches one was a little messy so I would recommend getting some napkins for the road, but other than that it was a good treat. The Cosmic Brownie one was a chocolate overload so I definitely recommend that one if you're a chocolate lover. Would say this location is definitely one of my favorite crumbl locations and that I will be coming back the next time I spot a flavor that I like on the menu!
Finally made it over to check out all the hype, I only ordered a chocolate chip and a chocolate peanut butter chip and you can stand in line to order or use the kiosk. The associate was super nice and check out was super quick. My cookies were soft, warm and delicious and I'm so glad to have this location close by. It's located in the shopping center with EarthFare and Kohl's so there is plenty of parking.
Cookies were so Delicious! Our 8 year old loved her Birthday treat while visiting Great Wolf Lodge. We would go again for a special occasion since we have one in Columbia, SC as well!
Crumbl has been a hit both times I've gone. If you're going on a Friday night, expect it to be a lot busier. Last time I went around 7pm on a Friday and it was packed. The cookies are delicious and big - easy to share. The cookies have also come out warm each time. They're more expensive than the average cookie but it's a good treat once in a while. Plus, I love that they have new cookies each week. Check the cookie flavors on their site to make sure they have something you want to try that week. If you haven't tried it, I definitely recommend. Also, heads up that they're closed on Sundays.
1 month ago
I wanted to try to see what all the hype was about. Great location in the Concord Mills area. Great presentation and inviting selections. For me this just wasn't it. The cookies taste doughy and raw. Some people may like that. Not my cup of tea. read more
Business owner information
Alex S.
Thank you for sharing your thoughts with us! We’re glad to hear you…
1 month ago
2 years ago
What I realized about Crumbl is that people either love it or hate it, and I am possibly the only human being that is on the fence about it! This location is clean, easy flow and nice staff. I've been a few times, and I can say with my chest that I hate their cookies... I do not get the hype at all. However! When they had the Tres Leche cake, I liked that a lot, so when I saw that they had a cheesecake, I was so excited to try it! I picked up my cheesecake, and when I tried it, I was not impressed.. It didn't do it for me at all. Idk, I mean these treats aren't cheap. I feel like I'm always playing a game of Russian roulette when I try crumbl. I want to like them because everyone else does, but I'm disappointed every time with the exception of the Tres Leche. Oh well. Until next time Crumbl. read more
Business owner information
Alex S.
Hi Stephanie,…
1 year ago
5 years ago
Amazing cookies! I didn't think I would spend almost $4 for a cookie. But then I had a crumbl cookie. It was delicious. I was pleasantly surprised. In order to taste test we cut them into quarters. I think my favorite was the peanut butter. Tasted just like a peanut butter cup! The store was fairly busy for a store that carries only a limited selection each day. Good customer service. They had enough staff so you didn't have to wait long. I will certainly be back. read more
Business owner information
Crumbl C.
Hi Suzanne. We appreciate the great review! So glad we could give…
2 years ago
I personally think these cookies were so good! Especially the cornbread cookie and the blueberry cookie !the cookies were warm crispy edges but soft in the middle ! Still cooked but soft and so good! The service was great! She greeted us and we were able to put our order In on the screen and get our cookies! The store itself is small but cute and pink! Pink is my favorite color! Over all I loved the cookies this week ! read more
11 months ago
My first time here. I have heard so much about this place. Even walking out the store a customer told me they had the best cookies ever. I love they have an option to self order or order at the register. I used the self order so I could take my time deciding what I wanted. They had several cookies to choose from and the one I tried first was the peanut butter brownie. It was pretty good. It got a little rich for my taste buds with the peanut butter in the middle but it was good. The cookies are huge. I honestly only needed two one for me and one for my two young daughters who were able to split one. They loved the icing on the cookies and cream. The customer service was awesome. The place was also pretty busy. It is definitely a popular spot in the area. read more
5 years ago
We always have a good experience at the Crumbl brand. We usually go to the location in Ballantyne and do curbside pick up. Since this one opened it's closer to home so me and the family come here when we have lunch at Blaze pizza next door. Associates are always friendly. The cookies were perfect on a previous visit, today they were slightly doughy but still good. I can only indulge in half but they are great. Will continue to patronize. read more
2 years ago
Business owner information
Alex S.
Thank you for your review! We're always striving to improve and your…
4 years ago
These are some pretty good cookies. My favorite is hands down the Cookies and cream. They definitely are more on the pricier end at about $4 a cookie, so for me, it's more of a every now and then type of thing. A treat. Cookies are huge! Definitely can be shareable depending on how greedy you want to be that day :) Rotates flavors every week. Follow @HeyWhatsTheMove for more food reviews in Charlotte read more
4 years ago
I normally go to the crumbl in Wilmington but stopped by this one with a friend and was pleasantly surprised! When I walked in a worker nicely informed us that the Tres Leches cookie was not ready yet but we were welcomed to wait! She was very nice and professional about it and we decided to wait for it to be done. Despite it being busy, they got out cookies out in a timely manner and we were in and out within 5 minutes of ordering. I tend to only have these cookies once every couple of months due to the sweetness but had to cave for the Tres Leches one. My friend got the Cosmic Brownie one and we shared a couple bites. I will say that the Tres Leches one was a little messy so I would recommend getting some napkins for the road, but other than that it was a good treat. The Cosmic Brownie one was a chocolate overload so I definitely recommend that one if you're a chocolate lover. Would say this location is definitely one of my favorite crumbl locations and that I will be coming back the next time I spot a flavor that I like on the menu! read more
5 years ago
Finally made it over to check out all the hype, I only ordered a chocolate chip and a chocolate peanut butter chip and you can stand in line to order or use the kiosk. The associate was super nice and check out was super quick. My cookies were soft, warm and delicious and I'm so glad to have this location close by. It's located in the shopping center with EarthFare and Kohl's so there is plenty of parking. read more
Business owner information
Crumbl C.
Hi Demetria! Thank you for giving us feedback on our cookie. We are…
3 years ago
Cookies were so Delicious! Our 8 year old loved her Birthday treat while visiting Great Wolf Lodge. We would go again for a special occasion since we have one in Columbia, SC as well! read more
Crumbl has been a hit both times I've gone. If you're going on a Friday night, expect it to be a lot busier. Last time I went around 7pm on a Friday and it was packed. The cookies are delicious and big - easy to share. The cookies have also come out warm each time. They're more expensive than the average cookie but it's a good treat once in a while. Plus, I love that they have new cookies each week. Check the cookie flavors on their site to make sure they have something you want to try that week. If you haven't tried it, I definitely recommend. Also, heads up that they're closed on Sundays. read more
1 year ago
2 years ago
Business owner information
Alex S.
Oh no! We are so sorry to hear that this was your experience! We…
2 years ago
I ordered 3 mini cookies. Store wasn't busy at the time, service was great and fast. I got smores, ice oatmeal and milk chocolate chip all were amazing ! read more
Business owner information
Alex S.
Thank you so much for taking the time to share your positive…
To say I'm addicted to Crumbl cookies would be an understatement!!! My family & I have been doing weekly reviews on social media now for over a year. Want drool worthy footage of the weekly cookie flavors?? Check out the Crumbl app. Last night I had a taste for something sweet so my daughter and I ordered a box of 4 (Blueberry Crumbl cake, ultimate peanut butter, dark dream & classic pink sugar). Placing a pick up order on the App was a breeze. The store is located in a shopping center with plenty of parking & the parking lot is well lit. The store has a very exciting ambiance, like a kid in a candy store kinda vibe. The smell is mouth watering... yum!! The staff was very friendly & my cookies were ready & available for pickup. I would definitely recommend!!! All of the cookies were DELICIOUS!!! 5 thumbs up read more
Ordered twice now from the concord location. These cookies are soft and doughy which is exactly how I like my cookies! If you like a firmer crunchier cookies these probably aren't for you. They have a good variety of flavors and switch up the flavors pretty often. I am obsessed with their sugar cookies with icing. Super easy to order them online and they usually can deliver same day with just a few hours! I am giving this 4 stars mainly because of the price. While the cookies are reasonably priced for gourmet cookies the delivery fee is typically $15-18 dollars... unless your ordering an enormous order or are having a serious cookie withdraw meltdown it may not be worth the delivery fee. read more
Business owner information
Kaylee E.
Hi, Ashley! Thank you for the great review and feedback. We are…
3 years ago
Business owner information
Alex S.
Delighted to hear you had a great time with us! We can't wait to see…
3 years ago
Business owner information
Alex S.
We're delighted to receive your awesome rating and your kind words…
Really a 3.5, but I feel like the rating needs to come down to reflect reality. I saw the lines on opening day and looked forward to seeing what the fuss was about. To this day, I still don't know. Cookies are to individual taste and these weren't for me. They weren't bad, just average. Each week, the flavors available change. You're looking at around $4 per cookie. Service was great, and they answered my questions about which cookies were warm, etc.. So despite my rating, give this place a try. It may be for you. read more
Business owner information
Crumbl C.
Hi Kristy, Thank you for your feedback. We are very sorry to hear…
2 years ago
Business owner information
Alex S.
We’re so happy you had a great experience! Hope to serve you again…
5 years ago
I live in Brooklyn, NY where they don't have a Crumbl cookies so this is my first time trying this place. Very cute shop. I ordered the Sticky bun cookie it was delicious. The price was $3.83 yikes! I don't know if NYC is going to get one. But I will probably try other flavors at different locations. read more
Business owner information
Crumbl C.
Hi Melissa! Thank you so much for the feedback regarding our Concord…
5 years ago
Business owner information
Kaylee E.
Hello Ati! We are sorry the cookies you purchased did not meet your…
5 years ago
Business owner information
Crumbl C.
Hi Michelle. Thank you for all the love! We can't wait to see you…
I came 2 weeks ago looking for the Peanut Brittle someone posted a picture about in Yelp. First time visiting any Crumbl. I asked associate if it was a seasonal item. All she said was no. No information about the business. Then I learned about the business on the website that night on my own. Came back 2 days before Christmas and figured the place was good with the business it brings. I bought 4 cookies for $13. On this visit, the particular Associate was nice and informed me about the Peanut Brittle cookie plus how selection changes weekly. Cookies not great. Really doughy and crumbles like the brand says. No brown to the cookies whatsoever. Only good thing was that the Icing is delicious. I only took a few bites in the car and wrapped up the box. Next day, I took it home to my mom and sister for Christmas and they didn't like them neither. Kept picking at it but nah $13...maybe if you like cookie dough this is your spot. Buy one if you're going to try it out first time. read more
Business owner information
Crumbl C.
Hello Jenita! We are sorry the cookies you purchased at our Concord…
5 years ago
They gave me a box covered in frosting that got all over my clothes and car. Then my cookie had a long hair baked in it. read more
Business owner information
Crumbl C.
Michelle, thank you for the feedback. We apologize for this…
4 years ago
This weeks colors were the best I've had this far. The Banana Cream cookie is easily one of my favorites read more
5 years ago
3 years ago
4 years ago
Moving from Utah we remember when Crumble first opened, while this is definitely my wife's place to go it has lost some appeal to me. I do appreciate the fact they have their franchise model perfected, the ones here look exactly like ones in Ut. However I feel they have got more gimmicky then spending time on cooking cookies that are really high quality for what u pay. Just adding s'mores topping on top of cookie doesn't make it a s'mores cookie, now there chocolate chip is great and generally always worth it. However sometimes I feel consistency bites them either over cooked or not mixed right... and these complaints only come because of the their price when 4 cookies is almost 14 dollars I expect more. However I am proud to see a small cookie business grow nationwide. read more
5 years ago
4 years ago
Love these cookies! My daughter says that they make the best cookies ever.They are huge and perfectly cooked every time. Creative combinations of flavors, and all kid friendly ingredients. read more
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