This car lot really goes above and beyond and works with all circumstances and are compassionate so…read moreif somebody has a issues with them it may help to show up and make payments when you say you can and if unable to communicate immediately as this business has a family bills and situations like the rest of us and driving their vehicles and hard work for free isn't right honest and you only hurt yourself because they will go above and beyond if you treat them right they treat you better than you will ever be treated anywhere else these people saved me more times than I can count I respect and care for this family business immensely and I will never buy a vehicle anywhere else so they are stuck with me till I pass away God bless you Washington cars family you are doing Gods work in every way and I will always support you

Best place for used cars hands down Randy and Greg…read moreexcellent The mechanic is also a very knowledgeable young man

Never been in, and don't intend to due to FALSE ADVERTISING!!…read more They post vehicles on AutoTrader as "One Owner, No Accidents" then CARFAX reveals multiple owners and accidents. Classic sleazeball used car lot.

I don't recommend. The first thing they asked is if I had a trade and like others have said as soon…read moreas they found out i didnt have a trade they were not interested in my business(call next week and maybe we can work somethig out). Trying to mess with the numbers and also tax implications are the reason for this(been audited lately?). I am sure like all the other negative reviews they will have some sort of response to this review but in reality what it comes down to is there are a large number of negative reviews with this place..I recommend to stay away. Just to update: as i stated above they had no interest in my business or building a relationship since i didnt have a trade. The conversarion was litteraly that. Do you have a trade available? No i dont was my answer. There reaponse: call next week and maybe we can work something out. And yes messing with the numbers on a trade in have direct tax implications as a business. I am not upset at all, in fact glad the red flag was thrown so soon. Yelp and other review sites are here for consumers to inform other consumers about the experiance they have had with the business. Mine was not good and as such i am letting other consumers know the experiance I have had. No hate or mean its strictly the experiance..to bad it wasnt better.

I bought a car here from out of state. They were really romancing me on the phone and promised to…read morehelp with registering the car and getting the car setup for the transfer. After my down payment went through they left me hung out to dry. No quote on transport and "forgetting" to call me back. It was clear I was on my own. I got the car with one fob and an uncut key. Something that was conveniently left out of the details during the purchase. Of course I called them to help me with this in which months later I'm still waiting for a return phone call..Ahem, Maxwell.... I had to get a new fob and both keys cut, but was told there's mysterious 3rd key out there somewhere by the programmer. Big shout out to Alex for trying to get me to send them my paperwork with the transfer in support of their side after not helping me. I'm still working on it, girl.

Can't say enough good things about this family-owned dealership. From the first phone call to…read moredriving off the lot, makes you feel genuinely cared for. Everyone is easy to work with, and has a sincere desire to help find you the right vehicle. Owners are the nicest, kindest people!

My husband and I applied online and received a call back from Jonas letting us know that we were…read morefully approved for a car loan. We scheduled an appointment and drove down to Olympia the next day. When we first got there we were given a paper application and then were told that in order to be approved for a loan, we would have to trade in our other car (that was in a repo status). We specifically put on the application that we didn't want to trade in any car. We had made plans outside of the dealership to sell privately, but were told that it was a stipulation of the bank and we didn't have any option. We were hesitant, but continued with the paper application. Jonas ended up 'finding a way' to make it work without a trade in. Things started out a bit rocky, but got better the longer we were there. Jonas ended up getting me and my husband into a nice, clean, solid car (2014 VW Passat). He was very helpful and friendly. He listened to our needs and worked around our bad credit. He was straight up, no pressure. We are so happy with our purchase and would definitely buy from him again. Jeff O. helped us finalize the sale documents and seal the deal. He was experienced and friendly and worked with Jonas behind the scenes to get us the car we wanted. The reason for 4 not 5 stars was because of the trade in mixup and that they went to the gas station and gave us a little under a half tank after we bought the car. For us it's the little things that make all the difference, so I would suggest that they fill the tank up for new car buyers, especially on cars above $10k. It would be nice to have seen the CarFax as well. Other than those very minor things, these guys were absolutely awesome!! I would definitely purchase from them again. This place was legit. :)

Great sales team, uncertain of the quality of their service department…read more Washington Auto Credit is the best! Joe was very friendly, helpful and straightforward throughout the process. Ryan was open and honest about what we could afford and Joe helped match us with a car that was perfect for our situation. They did not pressure us into a vehicle that was outside of our budget even though we were approved for more. I highly recommend this place! A great overall, low-pressure, experience. They lose a couple of stars because the car was not detailed to our expectations. There were nasty stains on the carpet, seats and crevices, grease, and trash from the previous owner. This is more of an indictment of the I-5 Cars service team. However, we postponed buying the car a couple of days for them to "detail" the vehicle and it looks as if they only did a surface wipe. To their credit, WAC did offer to take a look at the problem and possibly rectify the issue. We ultimately decided to a pay for a detailing professional to do the job since losing trust in their service capabilities and not wanting to drive back out to their location. Still a location I'd recommend to anyone looking to buy a new or used car.

We purchased a 2013 F150. The experience was by far the easiest, fastest, and most pressure-free…read morecar-buying experience we've ever had. From the time we pulled into the lot to the time we left in the new truck was two hours, including test drives and all the paperwork. They matched the offer we received from Carmax to sell/trade-in our old vehicle. Every person we interacted with was friendly and professional. No one made us feel pressured or talked to us in that way that many salespeople tend to do, like sharks circling. Bonus: Peanut the dog was endlessly patient and playful with our small children. Good: no pressure, fast, great pricing, dog Areas for improvement: building was a little sketchy looking (although the personnel and overall operation were professional and top notch), would have enjoyed a small perk like a full gas tank before leaving the lot Overall: would absolutely recommend. 5 stars

Very odd experience dealing with 410 Auto Sales…read more I'm out of state and called because I was interested in one of their vehicles. I was told that the service records unfortunately weren't immediately available and would take about three days to obtain. That's understandable. What I found strange was that, while I was waiting for the records, I was asked to put down a deposit to hold the car. I explained that I could provide the deposit by credit card, but only if it were refundable. I was then told that the deposit would be non-refundable and that this was not his decision--it was the owner's policy. The owner, however, was apparently unavailable. I was also told that someone local was supposedly coming in to purchase the car, creating additional pressure for me to put down a deposit immediately. Again, I was told that this was the owner's requirement and not the salesperson's decision. The whole situation felt unnecessarily complicated and, frankly, very strange. I have no problem with a dealership having a deposit policy, but the way this was presented--especially while the service records were still unavailable--did not give me confidence. Ultimately, I decided not to move forward. I would be very cautious about doing business with a company that handles a potential sale this way. There are plenty of dealerships where the process can be straightforward and transparent, and this was not that experience

I had an absolutely amazing experience purchasing my Lexus RX 350, and I want to give a huge thank…read moreyou to Wineska in Internet Sales Management. From the very beginning, she was honest, transparent, patient, and incredibly thorough throughout the entire process. She never made me feel pressured and took the time to answer every question I had. Buying a vehicle can be stressful, but Wineska made the experience smooth, comfortable, and exciting. Her communication, professionalism, and genuine care truly stood out. I also want to recognize Juan and William for being so helpful, welcoming, and professional during the process. The teamwork between all three of them made this one of the best car-buying experiences I've ever had. Thank you all for going above and beyond -- I absolutely love my Lexus RX 350 and truly appreciate the outstanding customer service!

BUYER BEWARE: A good…read moremajority of the trucks on their lot have been imported from Canada. If you don't already know, Canadian roads are VERY hard on cars/trucks and often have rust problems. I almost fell into this trap. I was very close to buying a truck from them, but wasn't made aware the truck was imported from Canada until I was almost done signing for it. There must be some sort of law that mandates dealerships to disclose imported vehicles. I stopped the signing process and went and looked at the under belly of the 3 year old truck I was about to buy and it was completely rusted out. No deal! It would have been nice if this dealership was more up front about this. It felt sneaky. I should have done a better job of looking at CarFax instead of trusting the inspection report that was provided to me. It felt like the finance manager was trying to get me to rush through the signing process so I wouldn't notice or question anything. Later that night I went on their website and saw that almost every one of the trucks listed have been imported from Canada.

We had a very positive purchase at Dinsmore Puyallup Mazda. We were looking for a newer used truck…read more Our sales person Antonio Alvarez looked through the inventory and found us exactly what we were looking for. We didn't need to look any further. We bought the truck and drove it home. No hassle at all.

Our Experience With Dinsmore Auto Group-…read more Holly & Andrew Ball 2020 Jeep Sahara- We purchased a 2020 Jeep Sahara from Dinsmore Auto Group on 3/28/2025, and unfortunately, our experience has been deeply disappointing from the very beginning. We strongly recommend that anyone considering a purchase from this dealership take the time to read customer reviews carefully. What we experienced aligns with many of the unfortunate concerns already shared by others. Same pattern of behavior . We also attempted to address these issues directly with their upper management by emailing the General Manager Austin Dinsmore. That message received no response on any concerns we had with the process from start to finish. Which speaks volumes about the dealership's approach to customer concerns and post‑sale accountability. Our in‑person interactions with staff reflected the same pattern: dismissive communication, a lack of basic customer service, and no willingness to engage in respectful, solution‑oriented dialogue. Outside of Jesse in the service department all other interaction had from sales, finance department and direct service manager was aggressive and lacked basic customer service standards. Key Issues We Encountered- 1.Major mechanical failure within 48 hours of purchase. The Jeep developed a significant engine issue almost immediately, despite being driven for less than four total hours since purchase. Dual head gasket replacement upper oil pan reseal. Auxiliary and main battery replacement. 2.Dismissive communication. Our concerns were treated as an inconvenience rather than a legitimate safety and reliability issue. There was no acknowledgment of how this situation impacted our family. Or options to roll back the loan to put a customer in a reliable, safe vehicle. Not once did anyone individual raise any concerns on our behalf. Would we have been okay with a different vehicle? Would we have been willing to pay more for a more reliable vehicle with no underline mechanical issues which caused the vehicle to significantly depreciate. 3.Lack of transparency about repairs. The initial repair was completed without any explanation of what failed, what was repaired before being signed off on by the customer, or whether OEM parts were used. They treated the vehicle as though it was held hostage and still theirs. 4.No post‑repair guidance. After a dual head‑gasket replacement--a major engine repair--no one provided follow‑up instructions or information about what to expect. 5 A second repair was needed due to poor attention to detail. The vehicle threw new codes within 24 hours of being returned to us, requiring another service appointment. They were specifically asked to not do any repairs until we were informed and signed off on them. They ignored this request and made so called repairs. 6.Inconsistent and inaccurate communication. Different staff members gave conflicting information throughout the process. 7.Attempt to limit our consumer rights. When we raised concerns in writing, the dealership asked us to sign a "Goodwill Service" agreement that would have limited their liability and restricted our rights under Washington State's Implied Warranty of Merchantability. This felt less like support and more like an attempt to silence legitimate concerns. This was done after the fact. When the vehicle was retrieved on the so called second repair. And backed dated to the initial mechanical failure less then 48 hours after the purchase. 8. When the customer's refused to sign this last minute attempt to silence them under significant distress. We were told no further repairs or concerns would be addressed on their behalf . Mind you they back their so called repairs with a 12,000 mile 12 month policy which they could not provide us with or clearly articulate where that was at . Or simply put that in writing on the " GOODWILL AGREEMENT " which they wish for us to sign with no recourse. We hope our experience sheds some light for future customers.

Got a new truck at Bowen Scarff Ford kent. All thanks to…read moreChris Kelly and his team. They make it possible for me to get a very low rate. Hope you guys can help more people like me.

had a really great experience discussing trade in options with Tatiana. She is straightforward and…read moreknowledgeable and helped me understand all of my options! A+ service