During one of the toughest times in my life, there were moments when I felt exhausted and overwhelmed by the process I faced. More than once, I questioned whether I had the energy to keep going. What I will always remember about Robert is that when my resolve started to fade, his never did. He remained steadfast, committed, and genuinely invested in helping me see things through. His confidence, guidance, and persistence gave me the encouragement I needed to continue moving forward. Beyond his expertise and professionalism, Robert brought a level of care and dedication that is difficult to put into words. He was a trusted advisor, a steady voice during a difficult chapter, and someone I am deeply grateful to have had in my corner. I cannot recommend Robert highly enough. read more

I normally don't do reviews but I had to share about Joseph. My parents recently lost their home in a fire, I chose to manage the insurance claim myself rather than hire a public adjuster. Joseph was one of many, many adjusters who came by offering their services, but he immediately stood out. He wasn't pushy, sales or fear driven, instead, he had a grounded, respectful approach and offered guidance even knowing I wouldn't be his client. Throughout the process, Joe generously shared tips and pointed out gaps I might have missed. He checked in through phone and text, always willing to support and answer questions. His advice helped me navigate a stressful experience with more confidence. If Joe offered this level of help simply out of kindness, I can only imagine how impactful he'd be if you actually hired him. Thank you Joe, for your professionalism and humanity. I'll be recommending you without hesitation. read more

He was so kind and helpful, even though our case was challenging and difficult. But he was giving us great insight and genuine advice. Very straightforward advice. We appreciated so much! read more

Robert Crown is absolutely helpful, although He cannot take my case due to overwhelming commitments, but still gave us a good advice how to handle our situation and spend so much time to speak with us& listen with empathy. Really appreciate his time. read more

Joseph and Robert really help us tremendelousy during our property claim in San Jose for roof damage. Without both of them, I would not be able to negotiate the settlement with the insurance. Their technique, persuasin, approach and negotiation is world class I can say. It really gives whole value to the outcome. We settled with more than 200% o what's originally proposed by the insurance co. read more

I called Robert for a personal claim situation regarding my property here in the Berkeley hills. I highly recommend this firm due to how quickly the owner answered my call and listened and gave me advice in just 2 minutes. Very humble and very honest, most firms I've experienced want to tell you to set an appointment and charge you a minimum of $400 per hour. read more

Wow. Robert Crown is amazing! I submitted an online inquiry on their website about an hour ago regarding my current condo flood situation in Walnut Creek, then read more of his online reviews and felt compelled to call him as I saw "open" for business on his website... on a Saturday! The day before Easter no less. So I called the website number, and Robert himself answered within seconds! I was in disbelief and immediately comforted just hearing his voice after reading all his 5 star reviews. His reputation precedes him. He gave me wise advice, empathy, and is truly an expert in this profession. I appreciated his personal phone call and time as I know it's valuable. It was an honor to speak with him. Now I have more clarity moving forward in this stressful time. Thank you sir!! read more

6 months ago, we had a major fire at our property. +Insurance is something we take for granted until you need it and unfortunately only then find it does come close to covering what you and your family need. Your local agent is sales with no customer service, and the folks back at HQ are neither your friend or advocate. We found ourselves going nowhere fast with our insurance company. There was no manual or "company person" to help. Every process and step was an ordeal, what should take days took weeks and yes while your contractor tells you how to be made whole, and back where you were before you accident, your insurance company will come in at about a third of that. You will be stalled at every turn. We engaged a lawyer but honestly that has been all spend with no major progress, frankly a useless endeavor. I made some calls to friends who had been through a fire. They told me get a licensed public adjuster involved NOW! The adjuster knows the what & how to, and they are the chess masters of how this game is played. We were lucky to find Robert Crown on YELP, I read his reviews and like what I saw. My wife and I had a preliminary call with Robert, and our initial thoughts were quickly confirmed - this guy knows his stuff and is the real deal. At no cost to us Robert met with us to provide his counsel and time, that meeting further confirmed we were on the right path. For the past 6-months, prior to Robert, it felt like we were just spinning our wheels. We now have a path forward and we have an advocate who knows how to help, with our best interests at heart, to make us whole and on a schedule that is livable. We look forward to completing this journey with Robert, our family has complete trust in him and are actually looking forward to completing the journey to becoming whole again. read more

I have been the co owner of a jewelry store on Union Street in San Francisco Ca for 42,years.In 2015 we had a very bad fire. I answered the call to flames coming out the roof in the back! What to do after the fire and all the fireman has left? Public adjusters started appearing and they are really able to help in the navigation process when working through the insurance process. Robert and I hit it off. So many of these people appeared so sleazy and it felt like I would be taken advantage of during this process. It became clear to me that Robert was really here to assist me and a man I was able to trust. Robert was my man! Personable, engaging, and very comfortable to work with. I could not have gone through all these sad, stressful, times without him , and I hold him in very high regards! I am happy to give him a 5 Star rating. Terry read more

I can't speak highly of Robert enough. He has been a wealth of information for me. He has so much experience and is so knowledgeable and kind. I found him by reading many articles about how insurance companies mishandle claims. He has and knows so many resources, from architects, to engineers, to contractors, to estimators. He is a rare asset to help insured against the bad faith practices of insurance companies. read more

Wow! Where to begin describing our experience with Robert Crown? There are not enough words. When our family home burned down, our long nightmare began, and it was terrible. It would have been so much worse without Robert Crown. He guided us through hell and helped us find light at the end of the tunnel, and reminded us daily to breathe again. If there is any silver lining, it is gaining Robert as a true family friend for life. We thank God that Robert came into our lives, to save us in so many ways and help make us whole again. If and when you suffer a huge property loss, you hope your insurance company will be your friend. As the famous insurance advertisement says, "like a true neighbor..." and some may figure they can personally represent themselves throughout this ordeal, but here's the reality. The insurance company's goal is to settle your claim at the lowest cost and move on. So do not rely on the insurance company to fight for you, you need an advocate. The insurance company presumes to be the "expert", while you are the amateur. This is your first rodeo - and they know it. Would you go into a courtroom without an attorney? No, in most cases you hire a lawyer. So, enter the public insurance adjuster, but beware. They come in many sizes, large and small and they charge a percentage fee, and their services and personal attention can vary greatly. In retrospect, if we have one regret, it would be taking too long before we hired Robert, and after a loss, every day counts. You actually do need to document every detail but you don't have time, energy or the expertise. So friendly advice: learn from our lesson and don't waste your time. We shopped for the best public adjuster, we interviewed so many. While the sales reps from the big Public Adjusting firm shared lots of impressive credentials and a fancy brochure, they missed one thing. Those sales reps are not the same people who would be holding our hands, and helping us day to day. In the case of hiring Robert, we knew he would be our personal guide, helping us navigate our way through the insurance claim advocating at every turn, but also helping us throughout the repair process, which in our case was an 18 month ordeal. Robert was indeed a savior reflecting back. He won us over when we also heard back from his past clients, having shared a long list of them. Their endorsements were so comforting, so endearing in so many ways, and they totally validated the good feeling we had about him before we finalized our decision. So the bottom line, as one client told me, "Don't waste your time, just hire Robert Crown ASAP, and let him handle everything!" Several years later, I can tell you based on first hand experience, Robert can be your expert guide every step of the way, and help you stay on track, safe and sane. While he takes a good portion of the burden of dealing with your insurance company, you get to resume your normal life, working and taking care of your family. Robert is a superb professional and he knows how the game works and how to fight for every penny to which you are entitled. Indeed, thanks to Robert's non-stop advocacy, his efforts paid for his fee and so much more. Robert is also an amazing people person. He helped us forge a mutually positive relationship with our insurance company rep and helped our family throughout - as our advocate, our guide and trusted member of our family. That is how close we feel toward him. He is also a devoted family man, genuinely caring, kind and willing to go the extra mile to help his clients. This may stem, in part, from his past experience as a social worker helping seniors. So the take away here is Robert is no typical public insurance claims adjuster. In any case, we cannot praise Robert enough. May God bless him always and may he continue serving countless others through their insurance claims process, restore their lives, and renew their faith in humanity. We love you Robert!!! read more

If you want a professional that knows his stuff, is a people person, and has a great sense of Humor. Robert Crown is your guy. Our catostrophic flood was a nightmare. Robert was our Michael Jackson in Thriller. He's a smooth operatior. Knew what we needed to do, how to do it, and helped us write replys that were spot on to get the job done. He doesnt miss a beat. I could not imagine going through this 9 plus month process without his sage guidance and wisdom. He knows how to talk with insurance companies to get positive results. He doesn't give up. He is on your side from beginning to end. He is my first public adjuster so I have nothing to compare it with - but in my humble opinion, he's the best in the business because he loves what he does. He had fun while getting it done. We were a good match and my family and I will be forever grateful for choosing him. The cost was worth every penny because our time and peace of mind were protected. read more

Robert has been a lifesaver during the soul-crushing process of navigating an insurance claim. Even though he didn't take our claim on because it wasn't large enough to justify hiring a public adjuster, he was extremely generous with his time and advice, and we kept in touch throughout the claims process. He was able to offer immensely helpful tips and strategies and also helped introduce us to contractors and other contacts that were helpful in this process. Thank you Robert for being so kind and helpful during this immensely stressful time! We really appreciate it. read more

I was referred to Robert Crown and he's been nothing short of fantastic. I've never had a large loss claim on a home before and lacked the experience dealing with an insurance company. Robert navigated me through the claims process making sure everything went well, and helped reduce the stress of having to deal with the insurance company. Robert is dedicated to his clients, and is a true example of absolute professionalism. I'd feel totally confident referring him to anyone read more

I will add to the numerous other 5 star reviews. Lost my entire home in the Atlas Peak fire two years ago. After the fire I was immediately referred to him by a friend who had used Robert years ago when she suffered a total loss of her home to fire as well. All I can say is thank God I called Robert first before even calling my insurance company. Fair, knowledgeable, super helpful, friendly and caring. I would have been totally lost and confused dealing with the insurance company myself. Look no further for a private adjuster, he's the man! read more

I recently suffered a major fire loss estimated over $500,000.00 . I trusted my insurance agent for years with many policies and was shocked to learn this home was insured for only $340,000.00. Those first few days after a major fire are overwhelming. At the end of a heated conversation with my agent, he ended the conversation by saying, "what ever you do, don't hire a Public Adjuster". This from the guy that insured my 2200 square foot Victorian home as 950 square feet! Naturally, I immediately Googled Public Adjusters and found an article by Michael Finney the consumer advocate (Channel 7 Finney on your side and Consumer Confidential). They had a positive article that mentioned Robert's company and I soon met Robert Crown for lunch. It never occurred to me that the insurance company protecting me against loss for years was now immediately at cross-purposes with my best interest upon a major loss. Yes, it's all very logical when you think about it, I paid them thousands over the years but now it's real money and their goal is to pay as little as possible without being obvious about it. I won't go long here but Robert Crown found over $80,000.00 hidden in my policy and through good negotiation I was saved by Robert. He also knew exactly how to inventory all lost items in the basement I was going to forget about (another $30K he recovered). I never could have rebuilt without this needed money and I assure you it wouldn't have been offered. The building ended up winning a restoration architecture award! If you want to maximize your coverage so you're not rebuilding on a tight budget or you just don't want to handle the months of endless red tape and legal paperwork, I highly recommend Robert Crown Adjusting. Robert is so fair, he charged me a reduced rate due to my extreme under insured status and waited for things to be settled before he collected a dime! His fee was a tiny fraction of what he recovered for me. I would recommend him to friends and family, he's that reasonable and honest. read more

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Terrific communication throughout the claim process, very knowledgeable and trustworthy with tons of experience, with no doubt the best public adjuster in the property claim adjusting industry, would recommend this firm's services to anyone going through a property loss of any kind whether is a fire, smoke, water, or wind damage etc. P.S. A negative review from Terry S. should be removed as it appears to be a fake and misleading review, in my opinion Yelp should remove that review if the person can not (and will not) verify the authenticity of his claim with his review!!! Robert is a very honest and hard-working individual and he works hard for his well earned fees. read more

Crown Adjusting is currently representing me in a fire claim for an apartment building, and I feel so fortunate to have found Robert! There is no manual for what to do when disaster strikes, and from day one, Robert has been our advocate at every step. My insurance company is a nightmare (AAA) and is doing everything they can to delay the process or find ways out of paying for legitimate requests (e.g. not wanting to tarp the roof or paying for debris removal caused by the fire). Robert navigates this process for us, both in front of the insurance company and coordinating subs and consultants. If we had to do this ourselves, we would have no idea what to do - or know whether the process was fair. Robert's representation is professional, his knowledge unparalleled. His 30+ years of experience is clear because he knows the process, understands what is acceptable, and when an insurance company is being disingenuous. I equate his assistance to white-glove service. We are extremely grateful he was willing to take our case and work on our behalf. He is paid a commission and is worth every penny and more. Thanks Robert for working tirelessly on our behalf. read more

We had the misfortune of a major fire occurrence in our home in El Sobrante in November of 2016. We were not injured, but our house was seriously damaged. After our immediate recovery from the fire, we were bombarded by calls and flyers from opportunistic local companies, seeking to represent us for our fire insurance claim. Having no experience with "public adjusters", but suspicious of the ambulance chaser approach, we sought recommendations from personal contacts. I was referred to Robert Crown from my employer who was given very high recommendations from one of our clients in Piedmont, CA. After contacting Robert, he immediately went to work on our claim, and helped us cut through the complications of the process. Our insurance company, which is actually reputed to be one of the better companies for customer service, low-balled the estimate of the damage to our house structure and contents. Through his contacts with contractors, Mr. Crown was able to submit much more accurate bids for the actual damage repair costs to our insurance company, and to aggressively negotiate a fair settlement for us. Robert helped arrange for the contents inventory, removal, and restoration or disposal of our damaged personal property, as well as compensation for our loss items. Robert Crown handled our case with utmost professionalism and courtesy, and we feel forever indebted to him for his valuable service for us. Rodney and Ying Kooyman, El Sobrante CA. read more

Robert was amazing through the whole process. His knowledge of the insurance industry is next to none when it comes what they are willing to settle for and not. He knows the policies better than the adjusters do. He can push the envelope which delivers better results when it comes to processing claims. You would be doing yourself a disservice by not hiring him if you are going through a claims process. He advised me and helped me recover more than I thought possible. They will fight you ever step of the way and Robert was there to guide me. I couldn't be happier with my decision to work with Robert. read more

My experience working with Robert has been nothing but positive! He really went above and beyond in facilitating our insurance claim, and provided valuable insights into how things work so we could get a fair assessment for the damage to our building. Highly recommend for good customer service, and working with integrity! read more

Robert was extremely helpful and patient with me during my recent insurance loss/drama. He knows the adjustment process intimately and brings years and years of experience dealing with insurance companies and adjusters. He also knows exactly what buttons can be pushed to get the best results for a claim. Throughout our dealings, he was professional, logical and knowledgeable. He thinks creatively and suggested approaches that made sense (and I didn't know enough to consider). Furthermore, Robert's professional advice goes beyond the case at hand. Looking forward -- My home was underinsured and he helped me determine how much insurance I should have. Another example: he pro-actively recommended contacts and resources to document my collections so that I would have irrefutable proof of quality should there be a future loss. Plus, he's a really nice man, personable and a good communicator. Just the kind of person you want on your side when you go into battle. I highly commend and recommend Robert. Thank you, Robert!! read more

I cannot recommend Crown Adjecting and Robert enough! Robert is one of the most knowledgable and helpful people I've come across. I was lost and felt helpless/hopeless when I was dealing with insurance and repair. Robert was the guiding light during my darkest time. I can't thank him enough. read more

Robert's assistance was invaluable in helping me resolve a homeowners insurance claim. My insurance company initially denied responsibility for the claim saying I was responsible for collecting from another party. He helped me navigate the claims process and thanks to his advice, I was able to get a full settlement from my insurance company. read more

I am a property manager who used Robert for a large fire in an apartment building I manage. He dealt with the insurance company to have them replace things they were reluctant to and dragged the final payments out of them that was a task. He recommended contractors to handle the various jobs, and managed relations with them. He also did the relations with the tenants, some of whom were very upset by the fire. He did the same for a friend of mine who also had a large fire. I recommended him to another property manager who thanked me for it later. read more

It's been quite an experience having gone through the loss of our family home due to a fire, but Robert Crown helped make the whole process of dealing with our insurance company and rebuilding our house bearable. Working with Robert allowed us to take a breath and focus on helping my parents with their day-to-day needs while allowing him to utilize his expertise in dealing with all the different vendors involved in this process. Most importantly, Robert's unrelenting dedication and positive work ethic in dealing with our insurance company allowed us to receive a good settlement. My family and I cannot thank him enough for always advocating for us every step of the way. We would definitely recommend Robert as a well-qualified public adjuster. read more

Total and complete crook.Stay away, he will take your money and disappear! We were left &100,000 short of Monet to rebuild our house. He keep $60,000 for his fee and left is with nothing. I wish I worked with the insurance. read more

At a very vulnerable and devastating time, Robert Crown took care of everything. I am so thankful to him. He made sure I was well represented in all areas. He was available whenever I needed him and I came out so far ahead of what my insurance would have done had I been on my own. No one should tackle that alone. Robert was there through it all. Thank you from the bottom of my heart!!! read more

Robert is extremely knowledgeable and highly professional at all times. My only regret is not meeting him sooner in the process because from the moment that we hired him to be our public adjustor, it was a weight lifted, our questions were answered, and we had someone on our side making sure that we were treated fairly by our insurance and others. His experience and contacts in this industry allow him to answer all of your questions and guide you through every step. Losing your home and belongings to fire is devastating. It is difficult to stay calm throughout it all, but Robert was there for us and we are so grateful for his support. I can't say enough positive things about our experience, his expertise, and especially his professionalism. He is excellent at his job and he also truly cares about people. We lost our home in Alameda in 2015 and Robert helped us negotiate with our insurance and navigate the complicated and difficult task of rebuilding our home. No matter what was happening or what decisions needed to be made, Robert was fully committed to making sure we understood what needed to be done and what our rights were at every turn. We highly recommend Robert Crown as a public adjustor. Do not hesitate to call him or meet with him and do not wait to call. It will be the best decision you make to protect yourself and your family in the aftermath of a fire. read more