Called about having no heat and they called back and said they were not interested. They had been…read moreout before and were paid at the time. No explanation.

I have been a customer for many years. They are honest and always come fast if needed. Ie. No heat…read more I just had new high efficiency furnace and a.c. installed. Fantastic job. Great price. Also had some plumbing done for outside faucets. Could not be happier. Call Roger, you will be glad you did.

Horrible experience, $6,700 for a hot water tank is insanity…read more I will never do business with HALCO and will be sure to tell my friends and family.

due to a misunderstanding by both parties I gave halco a neg. review…read morethey have gone the extra mile to correct the situation halco has serviced my furnace and ac for several years their service has always been a+ I would highly recommend this company I am glad our issue was resolved quickly

The preventive maintenance work they did was adequate. As this work was being done for my sister, I…read morewas unfamiliar with the filter size and asked the tech whether he had a replacement filter on his truck and he said no. I asked him to tell me the size so I could run to Lowes to get one for him to install. He gave ne the size and I drove and purchased the size he indicated. When I returned, he told me he 'found one' in the corner of he basement and installed it. He then left. I took the new filters down to place them near the furnace for the next change, and found that he had put an oversized filter in the slot, leaving 5 inches protruding from the filter slot. This is shoddy work. He was too lazy to measure the correct filter size, and took a shortcut so he could leave. I measured the filter slot for the correct size, and did the trip back to Lowes for the proper filter. I wouldn't recommend them.

I'm not giving a one star on service because they couldn't locate the issue. They came out on a…read moreSunday for an emergency call. I totally get there is an up charge but $639.63, that seems a bit outrageous! I own a vacation rental business and emergency assistance is needed from time to time. As an example, Halco ( heating company) came out on an emergency on a Sunday last year, couldn't fix it and charged me $150! Why didn't I call them, you ask, I was out of town and my partner took care of this. Halco was out on other emergencies, so they couldn't come out. I just can't see how this company can justify that amount of money? BTW, Dan, my now main heating guy, came out on Monday and was able to do a temporary FIX for a $125!!! The house required a new unit and he put one in one Wednesday, at such a fair price! No fix $639 vs. temp fix $125.!!!!!!

I have been using IJN's services for a few years now and have had nothing but amazingly positive…read moreexperiences. I first hired him to trouble-shoot and ultimate replace my furnace when it died in the dead of winter. He saved us! Since then we have used his services for annual maintenance and repairs. I have recommended him to several friends and family members and all have reported positive experiences as well.

If there were a negative or -5 rating, this guy posing as an electrician and HVAC contractor would…read moredeserve it. He purposefully does not itemize invoices and then does not deliver on previously agreed upon work, that he has been paid for. Incompetent and half-ass finishes his work. Beware!

I am not known for poor reviews but this is one of them…read more Hired Isaac a couple of years ago for an inspection and cleaning on our furnace, tankless water heater and air conditioner. Was pleased with the service so we bought one of their expensive maintenance plans. First of all, you have to call them every year to return for a cleaning and inspection. They should call us to schedule service thru their expensive plan. Fine. We are considering moving so I called for an inspection and cleaning. They wouldn't do the A/C bc it was February. Again, fine. Well the nightmare began. Now keep in mind everything worked perfectly prior to this service. Again, cleaning and inspection. Tech started inspection. Soon I heard a half hour of very loud metallic banging. I asked how it was going and was told he was trying to free a part to clean and check it. In the end, couldn't get it. Specialist had to return. Specialist returned and said igniter was bad. Changed it and it cost $162 which was the cost after the $600 maintenance plan previously mentioned. Pretty quickly we noticed more trouble. No hot water for a number of minutes. You may say no big deal but try running your bath for 3 to 5 minutes bf you get hot water. This happens on every faucet too. So we called again. Tech came and now found a bunch of gas leaks and the heat exchanger was bad. Cost $300 after their wonderful $ 600 maintenance plan. They also repaired some of the gas leaks. Said RGE had to fix another one. RGE came and said no leak. Hmmmmm... And I can't help to wonder how much of this is a result of the first Tech banging away full force on a very intricate and fragile piece of equipment. And we don't even have the new heat exchanger installed yet!! No call with an update, no call to schedule appt. Nothing. 2 months ago we called for an inspection. $500 later (not including the investment in the $600 maintenance plan) we have a non properly functioning water heater, no appointment and no plan. So much for hiring a big company for expertise, service and peace of mind. Ill update when, I mean if this gets resolved.

They convinced us to get a new furnace. The new one is garbage. It constantly freezes up when on…read moreA/C mode and stops working in the summer. All they said we could do is turn it off for awhile. Our old one was working fine and never did this.

Steve Betlem has visited my home in Webster twice. To advise…read moreon whether he advised that my A/C & Furnace should be replaced, as both are about 16 yrs. old. He said if they are working fine then wait it out. I then joined the "Advantage Services Club", whereby I get high priority for a service call; included in the fee is an annual tune-up of the system. "Peace of mind" working with the second largest Plumbing/Heating service in the ROC area. Second "no charge" home visit was to assess how I should increase the heat in the basement (for a guest room). Once again Steve offered several "work around" options that did not cost much. The service call in May will take care of the suggestions. No charge for expert advice; no pressure to buy anything. Do not confuse a new company who are trying to get customers with a look alike company name: Betlem Residential Heating. I don't like that approach.

They are not respectful of the customers time. I scheduled a routine maintenance service and chose…read morethe 12-4:00 time for the service. They showed up at 8:30 am. I scrambled thinking I made a mistake, and after they looked at my furnace for 10 minutes they said we can't do any maintenance because we need to replace parts A and B before we can even begin to do the yearly maintenance, and we will add on an additional service fee to as an additional insurance , good for one year in case we need to come back. This is the second time I have experienced this from this company. It's an extended warranty type scam. RUN don't walk away from this company. Complete and total fraud.

Patrick called us about a half hour before his arrival. He greeted us in a friendly way and…read moreproceeded efficiently to complete the work in 1 to 2 hours. He was very neat and explained every step along the way. He Assisted us and resetting our thermostat to the most efficient setting. The little extra work was required because of a leak in our humidifier. He explained the situation and repaired it including the water spill that occurred prior to his arrival. We would welcome him to provide service for us anytime in the future.

We will never recommend Crossfield HVAC and tell others not to as well! Our Heat was not working at…read moreAll and I called only based on last hm owner service records. They gouged us so bad the parts total was $350 for anyone, we found them looking on internet and then to add insult to injury their total service fee was (6 times) that and for WHAT? I don't even want to hear it is due to your overhead because that's a load of rubbish! The only reason I gave them 2 stars is the techs that performed service were very friendly as they were sticking it to us and Never Again!!

Problem with furnace called Traino's heating and cooling.Prompt response and service very happy…read morewith results . Would definitely recommend Thank you !

Excellent service and installation of my new Air Conditioner! Very knowledgeable and courteous…read moreinstallers. I would recommend them to everyone. I will be using their company in the future for my annual heating and air-conditioning services. Robert K. Rochester, NY

Replaced a garden spigot. Pleasant technician,…read more Expensive. You should know, they charge full labor rate for the technician to go buy parts!

I wanted to do a service on the Noritz on-demand water heater D'Amico Plumbing installed, as well…read moreas change a shower head and stop a faucet leak they had failed to fix on a prior visit. The tech that arrived had no idea of how to service the Noritz. He reviewed my Manuel but left it leaking. Worse, is that he soaked my faucet head in vinegar and dribbled it all over the marble entry way. It has ruined the marble and it is not repairable. After removing the shower head and faucet, the plumber could not install a comparable style unit, so took off for a few days. When he returned, I bought a temporary unit so I could shower. Then threw this outfit off my property. Noritz denies that D'Amico is an authorized vendor and installer. They recommended an alternate which corrected all of my problems. I was left with having paid nearly $400 to D'Amico, out the cost of the temp hardware, and they were not willing to repair or replace my damaged entryway. Final insult is a snotty attitude. You can definitely find a better place to get plumbing services and products.