We had a block in our main drain the sewer. I requested quotes through Yelp and they got back to me…read morewithin minutes. I got an appointment for the next day, which was a holiday. Mike was great. Very efficient. Kept the area clean. He talked through the problem and was so respectful. The charge was higher than expected, but being a holiday that was to be expected.

I'm suprised by the bad reviews. My experience has been mostly positive. I've been with them since…read more2009. A year after we moved into this house our HVAC system died and they replaced it with a Carrier which worked great for 16 years (low end of the expected life) until it died last December on the second 5 degree night we had. We really needed some heat! We are on the JBAC annual maintenance plan and the tech came out at 10 PM and said, yep, it's dead. (Luckily we had a gas fireplace to keep us from freezing.) Estimator came the next day, showed us some options, and the day after that a crew came out and installed a hybrid gas/heat pump system which has worked great for the past 8 months. I enjoyed the annual maintenance included with the JBAC plan, and it has more or less paid for itself in reducing or eliminating service fees for other issues. The only reason I didn't give 5 stars was about 10 years ago they installed a pricey UV air purifier unit (my wife had asthma) which died a few weeks after the warranty ran out. Hopefully they don't continue to peddle bad products, but the rest of their work has been great and they are always polite and friendly.

I will be a customer for life. Straight up honest good people…read more About 10 years back our furnace went out on a Saturday night. The first company I called said the furnace was bad, and it was pumping carbon monoxide into the house. He would be back in the morning to give us a deal on a furnace. We huddled up and used the fireplace for the night. In the morning I thought maybe I should get a second opinion so I called Hi-Qual. They came out and took a look. All I had a was dirty contact that wouldn't ignite the furnace. The furnace hadn't been cleaned in a while so he spent some time cleaning it out. He adjusting the burn, and charged us for a simple cleaning. A few years later we did replace the furnace as I wanted a higher efficiency furnace. I made one call and one call only, and that was to HiQual.

Amazing response to our A\C problem a few weeks ago. Came out a few hours after we called and told…read morethem our Air conditioning was not working-given that it was almost i0 degrees outside, we needed a quick fix. After looking at our furnace and A/C, he told us both units were 18 yrs old -we've been in the house for 6 yrs, so fixing it was not cost effective and our unit was 80% efficiency. After we agreed on the appropriate size and high efficiency-we scheduled for next day install. They also said that a technician will be coming by later that day to install a portable A/C , at no cost to cool our bedroom for the evening as well as the next day during the install, which was an 8 hour job. Excellent service, professional from start to finish and followed up with us as promised. What also was a pleasant surprise is that they at no time try to sell us stuff we did not need. When finished, they walked me thru everything that was done, answered any questions I had and included a 1 year free check up/cleaning. Could not be more pleased. Love supporting our local businesses as well.

Very Good Outfit…read more Called for a quote, responded quickly. Scheduled service , they showed up when promised. All work performed as specified and professionally. Slight miss step on one service but they responded immediately to correct the problem. Can't ask for better service than they provided. Very pleased. Highly recommend these folks !! Art Benham Canandaigua NY

They replaced my hot heater for a price of $2,495! The technician was there for 45 minutes. I was…read moretold by the company when asked for an itemized bill that it wasn't how they did it. Asked the "office manager" what the labor rate was and "she didn't know". This wasn't a tankless water heater or anything special just a 50 gallon electric water heater. When the owner called me he said "Did you shop around we are the cheapest" And no we didn't because we had you install a faucet several weeks back that we supplied and the bill was $400.! So being loyal to local business was a priority. How wrong we were. If you stop and think about the price of the water heater whether it be same day service (which we did not ask for) what a rip off that company is. Stay far far away!

After many issues Triple OOO has taken care of most of the problems and I would highly recommend…read morethem for HVAC service. As for the plumbing part I still have a bad taste but will give them another chance when i need some plumbing done, as they have worked with me and have tried to rectify all of the problems. I give them a lot of credit as I spoke directly with the owner. He was very apologetic with the issues that I had and has assured me that they have corrected. Thank you for all of your help.

I paid 27k for a/c, panel was updated. 2 years later I find that no one pulled a permit. Went to…read moretown office and was told that I should of been told to pull the permit. We have also found a live wire. call them and they say we do not pull the permits. Also one of the drain pipes kept fall off the building. It took 3 months to get this taken care of. Finally i emailed the owner and it was fixed. But I am truly baffled at why tripple o did not tell me I had to pull the permit. Tripple O will never get another cent of my money. I feel cheated.

Excellent service from start to finish! They came out and got me price for the same boiler as…read moreanother company for a better price and were able to install same week. Kudos to the whole team!

Mini Split they put in did not work correctly (did not heat anywhere near set temperature), and…read morewhen I called for service was mocked by the service person for not calling them more quickly, and then they said they would charge to figure it out, even though it had only been used for a total of a few months. They do not stand by what they sell. Go elsewhere.

I had never used Airquip heating, and air before. I was very…read moreglad I called them. I had to have a Humidifier installed to the furnace, the Technician, Sean, was very courteous, and on time! Airquip, for this job was $50+ dollars cheaper than all the other Companies in town. They are highly professional, and would recommend this Company!

We had AirQuip install a very expensive system a little over 2 year ago. We were very satisfied…read morewith the service provided at the time. Today. 2 1/2 years later we awoke without heat. The office scheduler- Lindsay- did provide us with same day service- very welcome on this cold day. However her phone service was somewhat snappish/ surly & rude rather than reassuring that service was scheduled. BTW- our service did arrive mid-afternoon & repairs were made. Hoping for a warmer night For this highly acknowledged HVAC company I would hope their first point customer service personnel would be better trained and more personable!

When our 30+ year old boiler had another problem with it, my husband and I knew it was time to…read morereplace that bad boy. We researched online, talked to RG&E, called around and ultimately requested quotes for a replacement boiler from a couple of larger well-known companies (Betlem & Feldman) plus a couple of independent contractors who we trust. Mr. Feldman was able to come over the next day (this was end of October/early November) and evaluated the situation. He gave us a quote and my husband liked & trusted him. Mr. Feldman also offered financing (boilers are super expensive) if we wanted it at 3 months, 6 months or longer. We ultimately got 4 quotes for the boiler: 2 were more expensive than Feldman (including Betlem - which was thousands of dollars more, and an independent contractor who was only $100 more than Feldman) and the last one was $700 cheaper than Feldman (another independent contractor). My husband was tempted to go with the cheapest quote, but we discussed the pros/cons of going with an established local company for a large purchase vs. a contractor who we trusted but who is quite small and might be hard to get for any urgent issues that could arise. My husband called Mr. Feldman and they negotiated something in between the cheapest contractor and the original Feldman quote. I don't think Mr. Feldman was thrilled about our request to negotiate, but he made us a revised offer that we felt was fair and we took it. Mr. Feldman had his guy and an assistant come over and install the boiler before the end of the week. They were very prompt with the appointment and were nice to work with. They took their time and did a good job. We haven't had any issues with it since (it's only been a month or so) and the 6-month financing was helpful so we didn't have to lay out a ton of cash at once, especially right before the holidays. Mr. Feldman and his office staff were also quite nice and very prompt with all the necessary paperwork. Overall we felt good about the transaction. We have 2 other boilers that are also quite old in our rental units and we expect we will use Feldman again for them when the time comes.

This dude came to my house for an estimate thinking that I haven't done my homework beforehand. His…read morequote was the highest (with a low end brand) but this wasn't the issue. he said "I would deduct five hundred bucks if you pay me in cash, you know, that way I don't have to pay uncle Sam". Two days later, he called me again to say "Hey, prices have gone up about $450 but I'd still give that discount if you pay my in cash".

Recently, we bought a new home and have had a number of contractors over for various repairs and…read moreupgrades. One of the upgrades required was a new furnace as the original one was on its last leg. I called for 3 different estimates and received offers from 2 companies, including Betlem. From the very beginning, it was obvious that Craig from Betlem knew and understood HVAC. Not only was he knowledgeable but he took the time to explain in detail what I needed and why. I had numerous questions, all of which he answered. He spent a good hour at my house walking me through the various options available. It took me only a few minutes to decide to go with Betlem based on Craig's vast knowledge and customer service. On installation day, Betlem showed up on time and did everything they said they were going to do (Installed furnace, installed new thermostat, extended the exhaust piping, installed a new pump for the whole house humidifier, etc.) When I examined the work it looked clean and professional. After a few hours, I noticed that some of the pvc work was leaking. I called Craig and he sent over a service team the next day. The piping simply needed some additional glue to secure the fittings. While Aaron was here, he also setup the system so the furnace would turn off if the pump ever failed. He could have charged me for this because it wasn't in the contract and never came up but he did it free of charge. If you want a professional job with a company that understands customer service, you've found the right place. Thank you to Craig, Gordon, Dave and Aaron for installing our new Lennox furnace. We couldn't be happier and we will be Betlem customers for life.

Betlem has been maintaining our oil furnace for years, so we called them to convert to natural…read moregas. Their representative gave us the most practical information and best price out of several estimates. The crew that installed the new gas furnace was excellent in all regards--courtesy, professionalism, and efficiency. An extremely positive experience all around.