This dude came to my house for an estimate thinking that I haven't done my homework beforehand. His…read morequote was the highest (with a low end brand) but this wasn't the issue. he said "I would deduct five hundred bucks if you pay me in cash, you know, that way I don't have to pay uncle Sam". Two days later, he called me again to say "Hey, prices have gone up about $450 but I'd still give that discount if you pay my in cash".

The woman on the phone was very helpful - something I appreciate. The technicians were professional…read moreand amiable. Once they tracked down the replacement part, they quickly got our furnace up and running. It's a 20 year old gas furnace, so I'm happy it's still got some life left in it. I would definitely recommend.

They replaced my hot heater for a price of $2,495! The technician was there for 45 minutes. I was…read moretold by the company when asked for an itemized bill that it wasn't how they did it. Asked the "office manager" what the labor rate was and "she didn't know". This wasn't a tankless water heater or anything special just a 50 gallon electric water heater. When the owner called me he said "Did you shop around we are the cheapest" And no we didn't because we had you install a faucet several weeks back that we supplied and the bill was $400.! So being loyal to local business was a priority. How wrong we were. If you stop and think about the price of the water heater whether it be same day service (which we did not ask for) what a rip off that company is. Stay far far away!

We are new home owners and had someone from Potter come out to our home to give the furnace a quick…read morecheck before we fired it up for the first time. The technician told us that there was a problem with a door being closed that was supposed to be open; that our stack needed replacement and that we shouldn't operate without further work. The technician wasn't clear in their communication, didn't explain what they meant by "the door" and wouldn't give details when asked. We asked him to leave before he did anything else; still paid the full price for the visit; and ended up going elsewhere. (The company that came to do the actual work confirmed that there was no door error, nor need to repair our stack. We have no doubt that Potter was trying to take advantage of us.) Steer clear.

Amazing response to our A\C problem a few weeks ago. Came out a few hours after we called and told…read morethem our Air conditioning was not working-given that it was almost i0 degrees outside, we needed a quick fix. After looking at our furnace and A/C, he told us both units were 18 yrs old -we've been in the house for 6 yrs, so fixing it was not cost effective and our unit was 80% efficiency. After we agreed on the appropriate size and high efficiency-we scheduled for next day install. They also said that a technician will be coming by later that day to install a portable A/C , at no cost to cool our bedroom for the evening as well as the next day during the install, which was an 8 hour job. Excellent service, professional from start to finish and followed up with us as promised. What also was a pleasant surprise is that they at no time try to sell us stuff we did not need. When finished, they walked me thru everything that was done, answered any questions I had and included a 1 year free check up/cleaning. Could not be more pleased. Love supporting our local businesses as well.

The former owner was great 2019 installed new unit after hours! …read more Can't count on them if you have emergency. Calling number on unit went unanswered until morning. Then new owner said he must have phone issues. However the answering service said they don't have emergency service. .Used them three years for annual check up. Told new owner under impression up selling. Most owners want feed back. Not this guy Sad to see quality small town company go down hill so quickly What a difference the owner makes!

I paid 27k for a/c, panel was updated. 2 years later I find that no one pulled a permit. Went to…read moretown office and was told that I should of been told to pull the permit. We have also found a live wire. call them and they say we do not pull the permits. Also one of the drain pipes kept fall off the building. It took 3 months to get this taken care of. Finally i emailed the owner and it was fixed. But I am truly baffled at why tripple o did not tell me I had to pull the permit. Tripple O will never get another cent of my money. I feel cheated.

I called Triple O on a Friday night because my water heater pilot light went out. Jahad came out…read moreand charged $145 to relight it, but unfortunately, it went out again just a few hours later. ​I called back, and Adam arrived promptly at 8:00 a.m. the next morning. He was excellent--he cleaned the parts and stayed to make sure it stayed lit this time. Although he mentioned the fluctuating temperatures and winds were causing many customers this same problem. Not only did he ensure my membership waived the $159 Saturday service fee, but he also didn't charge me anything for his time or the work to get it fixed properly. ​What I appreciated most was that Adam took me down to the basement and showed me exactly how to relight the pilot myself so I can handle it on my own next time. I really value a company that stands by their work and takes the time to educate their customers!

We had problems with our furnace. We called four different places, three didn't answer and one…read morecouldn't come for ten days. Called Pal-Mac and we had someone there in thirty minutes. He got the furnace working until we got the new one installed a few days later. Came on time, worked quick and it was done by lunch. Very good price. highly recommend Jim and his crew at PAL-MAC HVAC.

I worked with Jim on the phone setting up my appt, he was very accommodating. James was the tech…read morethat inspected and cleaned my furnace and central air units. Both were very pleasant and professional. James was helpful in answering my questions. The price was well worth the peace of mind and was reasonable. Will definitely be calling them again.

The gas valve on my boiler failed so we were without heat (not a big deal) and hot water (much…read morebigger deal). Called another big name HVAC company and their AI receptionist told me one week was the earliest they could get me in. Called Napora and they responded within an hour. They diagnosed my issue, ordered the replacement part and installed it the next day. Great job all around, would highly recommend.

I can't recommend them highly enough. I've had multiple issues in my (old-ish) house - Napora has…read morecome through on tight timelines and replaced a heater/blower in winter, repaired a pool heater as we opened for the summer, helped with our remodel planning and work, just everything. They are absolutely awesome!

Home A/C died over weekend. Called Monday 8:00am. Tech on site within 2 hours. Tech was…read moreprofessional, friendly, and thorough. A/C unit back up and working. Couldn't ask for better service!

I will start by saying that I have been using Advanced Heating & Cooling for HVAC installation &…read moreservice at multiple properties for many years. Up until Monday, I have experienced as their website claims: "outstanding customer service that has been our hallmark for the past 25 years." Helen is the absolute best! After receiving a $150 bill for a 20 min service repair to clean a flame sensor rod at 4:30 pm last Friday, I requested a conversation with the CEO to negotiate a more reasonable price, and to discuss his policy about my furnace's full warranty only applying if I purchased the yearly service check at the cost of $89/yr, which I didn't find out about until after installation. I experienced an even bigger disappointment with the phone call response to my concern about the high cost for such a simple repair to detect & fix that I watched the tech perform. A full furnace cleaning and tune-up is $70. Mike D'Andrea was argumentative, demeaning and outright arrogant in response to my complaint - He tried to use every sales technique in the book to justify the supposed value I received despite my continual objection - including reference to an article about "firing your customers." He insisted that the HVAC industry sets the standard for fair prices and perceived value, despite what the local market demands. He continually tried to "educate" me with sales pitches about "flat rate price formulary books" that provide powerful sales tools to increase profit margins with higher service invoices using opaque mark-ups. This practice is outlined in "Setting Your Flat-Rate Prices" by Charlie Greer who touts that he helps "contractors become Millionaires every day" on www.hvacprofitboosters.com. Despite 'Flat Rate' business model promises of incredible profit margins, reduced costs, simplified accounting, etc.--the savings don't seem to be shared with repeat customers. It's a deceptive make-money-quick scheme designed to cover up an outrageous marked-up hourly rate. Buyer beware--itemized invoices are segregated in order to protect the consumer from unfair billing and up-charges by the service provider. Enlightening responses to consumer complaints about Flat-Rate Pricing practices can be found on Angie's List. I definitely will be taking future business to a company committed to making a good faith effort to resolve consumer complaints. Lesson learned.

Shawn and his team are the place to go if you are looking for a residential solar install. We just…read morehad it done to our house, and from beginning to end, they were professional, communicated well, and worked with us to get the best possible solution using the best (Sunpower) panels and came in well within our budget. Thank you!