The absolute worst experience I've ever had renting…read more I told them more than a month before I was scheduled to move in that I had a cat allergy and advised that the apartment would have to be cleaned professionally because the previous tenant had cats. That didn't happen. From the beginning, I have dealt with a persistent, horrible odor throughout the apartment, excessive cat hair and filth, and problems that should have been identified and addressed before the property was ever handed over to a new tenant. What has made this experience even worse is being repeatedly gaslit and lied to about what has actually been done to this property. I have been told that the apartment was professionally cleaned, that issues were addressed, and that the matter was resolved. Yet I continue to physically find evidence that says otherwise. Just today, I had to scrape gunk and cat hair out of the stovetop. Every crack, crevice, corner, and hidden area I inspect has another layer of disgusting buildup left behind. This is not what anyone should consider a professionally cleaned home, and it is absolutely not a condition anyone should be paying $1,300 a month to live in what was treated as a litter-box. And this is where the situation becomes especially difficult to understand: if Jennifer had actually come to the property at any point to personally inspect what was supposedly cleaned and resolved, she--or frankly, anyone with seeing eyes would have been able to see that these problems were still there. The washing machine has had an unbelievable amount of cat hair and debris in it. The HVAC has not been cleaned. I have spent my own time and hundreds of dollars trying to make this place livable, while simultaneously being told that the problems have been addressed. They haven't. I am not talking about a few missed crumbs or an apartment that wasn't spotless enough for my liking. I am talking about a property with pervasive cleanliness concerns because the previous tenant treated it like a litter box for her three plus cats. Unresolved conditions that should have been caught before a new tenant ever moved in--and certainly should have been caught when management was supposedly inspecting and resolving these complaints, but they never showed up. The most frustrating part is that I have continued to discover these things myself while being told otherwise by the people responsible for the property. I expected a clean, habitable apartment. Instead, I have spent an unreasonable amount of time and money cleaning up after the previous tenant, documenting problems, dealing with an awful odor, and an entire team of people who have done absolutely nothing except try to hold me accountable while taking zero accountability, refusing to actually acknowledge what is plainly in front of them while basically telling me to move out.

Great company. They sold us a duplex in Tucson in 1982 and my husband's mother lived in one side…read moreand EMS took care of the other unit. When she passed, EMS took over total management of both units and has done a fantastic job for over 40 years. We just sold the unit and again, EMS took care of the sale. They are a very honest, hardworking and knowledgeable company and they have exceeded our expectations for service in every way. Our renters also appreciated EMS as the landlords! THANK YOU EMS. Helen

According to the manage, they are responsible for nothing. Condescending towards owners, slow to…read moreact in urgent situations and deny accountability for absolutely everything. The way my neighbors were spoken to with the homeowners association. Meeting with associate manager present is atrocious. Apparently she can't do anything about anything. If they are two dogs, she can send a letter and that's all. However, she's not going to send that letter because she think anything. My neighbor has a leak and she won't send a to make sure that it's not a main line. She will not rule out, even though my is saying that it is a main line, refuses to acknowledge that she has any responsibility, the company has any responsibility to go in and assess the situation. , the company has any responsibility to go in and assess the situation. I've never seen anything like it. And believe me, as a community of homeowners this is not going to stand. We are not going to accept it. She'll be hearing from us frequently. Roofs are leaking, floors are leaking, basic around important issues are being ignored.

I have had many, many requests with Associa's Management, without fast, reliable answers. Because…read morethey have gotten so large (not just Arizona) management must send payments to Phoenix before processing at the Tucson Associa location. On May 13, 2026, I had to close an account erronously charged with FRAUD against my Bank of America account. BofA immediately issued a new account in its place. Associa then ERRONOUSLY charged me for two payments I made with checks written during that time. Immediately, I wrote replacement checks. Associa then charged me for them being LATE because of their ridiculous system of not processing when they're received in Tucson.

I originally found Genesis Real Estate Management here on Yelp when I was looking for someone to…read moremanage my properties in Tucson, and I'm really glad I did. Specifically, Lemonie has been great to work with. She's very responsive, easy to communicate with, and does a great job finding tenants quickly. This past year has been especially difficult with storm damage and having to replace a roof during monsoon season. Since I'm out of town for work, I was worried about how everything would get handled, but Lemonie really stepped up. She coordinated with multiple contractors, stayed in contact with my tenants, and handled everything professionally. She made what could have been a very stressful experience so much easier for me. I really appreciate having someone I can trust to take care of my properties when I'm not there. Thank you, Lemonie, for everything you do for me and my tenants!

I've lived in a house managed by Genesis for seven years now…read more The two times that I've had issues with appliances, not working Genesis has failed to handle the situation with any sense of urgency. I sent a message on July 20 about my Oven not working and did not get a message back until September 1 As far as customer service goes, this is a complete fail on their part. I would not suggest this company to take care of your property.

Karla at Blue Fox is extremely professional and a pleasure to work with. Always very responsive and…read moreeager to help.

I am extremely dissatisfied with the level of customer service I have received. Despite being a…read morelocally owned company, the communication experience has been consistently unfriendly and inaccessible. I am looking for rental for my older grandchildren that are moving to Tuscon Area. My primary concerns include: - Lack of Accessibility: No one answers the phone, and neither emails nor calls are returned in a timely manner. Relying almost exclusively on electronic communication is highly frustrating. - Over-Automation: Your email responses feel overly automated, lacking the personal touch expected from a local business. - Poor Handling of Feedback: The responses to reviews--which I believe are handled by Amanda--frequently come across as condescending. Rather than taking accountability, the company offers excuses or justifications for negative experiences. - Taking advantage of younger adults seems to be trending in some of these reviews as well. This needs to be studied and reviewed. It is mind boggling that a locally owned company would be so out of touch with the locals again based on the reviews I have read. While no company is perfect, superior businesses distinguish themselves by taking accountability and working to mitigate and resolve conflicts. It is clear from the volume of negative feedback that the company's approach is the common denominator in these issues. Take responsibility and actively mediating these situations to reach a resolution.

I strongly recommend avoiding anything listed by Fenton Investments…read more My father would say this place is like, "putting lipstick on a pig." Don't let the charm of the building fool you--stay away. Yes, the Academy Lofts is a beautiful old stone building in a historic neighborhood. I was drawn in by the high ceilings and tall windows. It looked great at first. But once you move in, the problems start: Plumbing is a mess. My dishwasher broke almost immediately and stayed broken even after being replaced. A year later, they finally discovered the real issue was the plumbing. The garbage disposal never worked, and the sink broke twice--I waited weeks for maintenance both times, with no way to wash dishes. Maintenance is elusive. Requests go unanswered for days or weeks, and problems linger far too long. Management is unprofessional and hostile. They rarely respond, and when they do, they're combative and insulting. I've been parking my new car on the street for five months because I lost my gate clicker--and they refuse to replace it. Safety concerns ignored. A hornet nest above my door grew to the size of a dessert plate. I was stung twice before they finally removed it--a month later, after multiple emails and calls. It's back now. I notified them over a week ago. No response. Bottom line: This place is mismanaged, neglected, and not worth the headache.

What in lawsuit hell...like I don't even know where to begin, but heres my best shot..... after…read morespending two weeks to schedule a viewing (where my cousin was going to go and FaceTime me, since I live in New York) I was never able to actually get into 1128 Tyndall, but what was frustrating is that I asked them if I could get an application anyway. As a real estate agent myself I explained that I could draw you a floor plan and give details as to how well I know how it looks based off of their listing photos. They declined, even after I was willing to sign a site unseen form. After many "reschedules" later they ended up sending photos (which I had already seen in their listing).---- Although getting a chance to view how the current tenant lived was a bit entertaining to look at. After getting the application I told her I would mail it out with photos of the checks ($50 credit check fee and $400 deposit) as well as the tracking number. Literally the next day "Avery" if thats her real name, said that an application was placed before mine..... after waiting two weeks to get photos which I already seen ...someone got there before me. She said that she sent the photos that were taken for me to the other party. Weird. At this point I really should have just parted ways, but because red flags pull me in like a tractor beam I begged them to consider my application as if I was some love struck teenage boy begging for a prom date. Avery said that they had to run the other parties credit and consider theirs first. So I emailed her a copy of my application while the other was en route in case they were doing a side by side comparison. While stuffing my face with taco bell and cookie dough watching "Once upon a Time" I get a call from Avery telling me that they were going to run my credit. I got so excited! Just the life change I needed, but heres the caveat. Since they are a "community based management" Whatever TF that means, she noticed that my application said I was married, she needed to have me add in my husband to the lease and I would be an occupant. It said on my application clear as day DO NOT CONTACT CURRENT LANDLORD MY HUSBAND AND I ARE GOING THROUGH A SEPARATION. Well without him I wouldn't get the apartment....So I called him and convinced him to fill out an application and send in another $50 to do so. Then I get a second call, Hi Courtney it says on your application to not contact your current landlord? We can't accept your application... Wait WTF lol you're kidding right? Let's break down the red flags shall we.... #1. Asking to add my spouse to the application is a direct violation of Fair Housing for Family Status, especially since I have good credit, make well above the required amount #2. Lets forget about discrimination for a minute, the fact you took the time to find out that I was married on my application means that you also read "DO NOT CONTACT CURRENT LANDLORD" so the minute you asked for more paperwork proves that, that was not the reason why I was denied....so what was it? Application fees? You found out that my last name was Turkish? You might be able to screw over other people and their money, but I'm a good real estate agent with a solid source of financial means, I have no problem paying $1,000 for a $100 credit fee/ $400 deposit to stop slumlords such as this Company and I have way too much energy for one person. I'm not sure why they are avoiding my small claims paperwork that I have sent out twice, all of these fees are just getting tacked on to their bill, not to mention the potential city fines after my appointment with Fair Housing. They will most likely have to end up hiring a company to retrain their employees on fair housing as they should, and for what? All because I asked for my $100 fee back which I'm justly entitled to. Like, I'm surprised their knuckles don't bleed from dragging on the ground, honestly. Do better.

Amber has helped our family for many years as a property manager and then real estate agent. We are…read moreout-of-state clients, and she made managing and selling our property totally seamless. When she put our property on the market, her staging and design skills made it look better than when we first bought it (even in the offers people commented on how well it showed). Amber is trustworthy, talented, and we just can't recommend her highly enough.

From the owner: Our professionals are here to help you find a home you love! Whether you are buying, selling,…read morelooking for a rental property to live in, or are looking to rent your property to others, we are here to help. We are a full-service real estate and property management office servicing the Tucson area including all the outlying areas of Midvale, Rita Ranch, Vail, Sahuarita, Green Valley, Oro Valley, and Marana.

Offers great costumer service, staff is welcoming and friendly. Awesome management company!read more

MAGA grifters. uncompromising, gaslighting, unhelpful, and misleading. unvetted maintenance.read more

We searched the Tucson area for property managers ... and found many…read more Many we wouldn't consider! Then we checked Rentals America reviews and were very favorably impressed by the positive reviews by both owners and renters. We're delighted that Charity King represent us. To paraphrase the advice for having a happy life ... Happy renter, Happy owner Ira

I was re/searching property management companies for my first-ever rental property. I wanted…read moresomething local but also an agency that had longevity and, of course, good reputation/reviews. I recognized early that given the sheer impossibility of satisfying all tenants, or owners, no property mgmt company is going to have higher than a 4-star average. And then I came across R.A. with a solid 4+ star average. As I read through dozens and dozens of reviews (here and other platforms), there were a couple of managers themselves who stood out. One was Laina (who turns out to be a supervisor) and the other was Irene. My first inquiries (whether to retain them, what I need to know to be a good LL, and what to watch out for) were directed to Laina as I was preliminarily curious about their management style, prerequisites, and costs. I was especially concerned about the tenant vetting and application process. Laina was extraordinary - always easy to reach and never rushed me in my relentlessly probing questions. I was impressed by the guarantees and the no-commitment promise that RA stands by as well (that's confidence!). Once I had finally settled on RA to manage the house I had purchased I was fortunate to be assigned to Irene. She is meticulous, punctual, responsive, demanding, patient, persistent, and somehow still manages to accomplish all that with good nature. I wouldn't want anyone possessing less than every one of those standards to be responsible for supervising my home. She is also accessible by direct texting and email and has always responded within hours if not minutes. When I thought my house was ready to be listed Irene stopped by to lend her critical eye. I kid you not, she found 15-18 things that needed fixing, cleaning, removing, painting, or installing. And fair warning, many of those issues are deal-breakers for RA (refusing to publish my rental until they were fixed). However, their high operational standards translate into presentability. It took me, plus a hired handyman, almost 2 weeks working every evening and wknd to get the entire list finished... and it made a world of difference. It's remarkable what "you can live with" vs what is appropriately marketable. R.A. was running a summer retainer special of $599 that included all of the above and also professional photos for the listing - on par with the industry. The $99 flat fee/month for management was another selling point. There are a couple of companies that will manage for slightly less (e.g., $75/mo) and a couple that charge a flat 10% per month no matter how high the rental price is (which is ab$urd). RA's costs include two random inspections/year, the dreaded eviction scenario, and it places them between you and the tenant as the primary contact for all things - from complaints, to rent, to repairs. Once you've hired RA, you'll get a monthly newsletter and occasional articles about being a "landlord" and about market conditions in your metro area. They are loaded with helpful tidbits and illuminating graphics. Note: rent is typically due from the tenants on the first of the month but the transfer to your bank account will occur on the 10th or 11th of the month so digure how to float your mrtg payments accordingly. There is a bricks/mortar location just north of Campbell/Ft. Lowell and that was also important to me - to lend legitimacy to the company. It is modest, with basically a front desk and small office but it's staffed by a receptionist M-F from whom you can get sample documents and preliminary questions answered too. At the end of the day, property management is 30% fees/costs and 70% skilled diplomacy -- between owner/Mgmt and between tenant/Mgmt. You need to have those relationships working smoothly, precisely because of the inherent friction points that they so easily generate. In Laina and Irene RA's mgmt team does a tremendous job navigating each.

This company is awesome..It is run by honest down to earth good people.....I can say enough good…read morethings about Kat.

Said they would give me a free month if i ended my lease early (bc owner wanted to sell home) i…read moreagreed and ended my lease but never received a free month like agreed. Learned my lesson! Will always get everything in writing from here on out!

My time as a tenant was better than previous management companies. TPE has great staff and a very…read moreprofessional and great to work with. i had great experience with the maintenance department Phil and Rob took care of the maintenance requests quickly and professionally. I would highly recommend TPE to anyone looking to rent and wanting to work with a great company.

Marni Allen is nothing short of astounding. She recently sold three properties for me in what is…read moreNOT a seller's market. A few specifics- 1) She's diligent. She just WORKS. All I had to do was kind of let her loose. 2) She makes it EASY. A couple of my places needed some painting and make ready. She just handled it all! She dogs down any information needed. She even visited the City for info on my behalf. 3) She is a GREAT COMMUNICATOR! THIS is where other realtors failed me. One guy even blamed me (when I fired him) for making his job hard-- but he'd never communicated this to me along the way. Marni tells you what you need to do to reach your goal. But she's not pushy and she'll work with you. 4) She's responsive-- usually within minutes. This works really well for me. When some issue or question is in front of me I'd much rather get it DONE than have to keep checking messages and emails or worse forgetting it altogether. 5) She has a deep network. She knows various vendors with good prices. She also doesn't hesitate to ask colleagues for their perspective. 6) She's fun. I could live without this for sure-- but why not ENJOY the process. We spoke very frankly and had some laughs along the way. All in the service of getting results. Real estate transactions are too important to leave with a lesser partner. Go with the best. Thank you Marni!