The worst experience. How are they still in business? From start to end their Realtors are the most unprofessional ever.

This property management company, EMS, has many bad reviews. I am writing this to counter that. As I read the reviews, I do see the property OWNERS are happier with EMS than property RENTERS. My review is as a RENTER/TENANT. Part of the confusion is that some landlords/property owners hire EMS to only perform PART of the rental process, so EMS gets blamed when it is really the decision or responsibility of the landlord, or some other entity. I have been renting with them almost a year, and I have found EMS staff to be courteous and responsive during my many complaints living in an older property. It seemed like something broke every day! I would submit a repair request via the EMS portal, and I usually received a communication in response on the same day! I would consider them very responsive to my concerns. Delays would occur because the property owners had to approve repairs in excess of a certain amount of money. During an extensive bathroom plumbing repair, the plumbers kept finding new problems and many issues had to be approved before they could continue. It took weeks to complete, but I was kept in the loop, and it was not EMS's fault that the plumbing was old and in terrible shape. It was finally resolved and I am satisfied with the outcome. The apartment is immaculate. It could have been maintained better, but most of the issues are cosmetic. For example, they painted over drawer pulls, hinges, and window fixture hardware instead of masking, and then painting, or removing and replacing hardware, which is how it is supposed to be performed. At this price point, I am happy with the apartment and EMS, the property management company. read more

EMS Realty - Original 75 year old bathroom plumbing. - Property Management Near Me - Tucson, Arizona

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I've been living at one of their properties, the staff have been amazing to my boyfriend and I the whole time being there. whenever we have an issue, they are very helpful with us and so kind! read more

Have spent many many weeks with no response and no action to many unresolved maintenance and safety concerns. Vendors have confirmed our need for support yet Carol from EMS is unresponsive and isn't willing to reply. Would definitely not recommend. read more

We are retired/semi-retired Seniors who worked hard all our lives. We moved cross-country for our Dream retirement but had many major, ongoing maintenance issues from DAY ONE with the property waiting for us with EMS when we arrived. (The house & Property was NOT inspected prior to our move-in and they had almost 2 months to do that plus any repairs! Then it took them almost 4 months to complete repairs we promptly gave them on our Move-in checklist report!!) Especially unprofessional, law-breaking, lying and abusive are: Lori Gray: Associate Broker, Lisa Suarez: Owner/Broker, CAROL WEAVER: Associate Broker! They all LIE like cheap rugs!! They (Broker Carol Weaver & approved by Owner/Broker Lisa Suarez) literally STOLE from our Security Deposit, took advantage of us not being at final inspection! After threatening them with legal and criminal charges Carol Weaver finally released some of our monies (trimming bushes over 5 feet tall which was THEIR responsibility per our Lease Agreement) but EMS illegally kept the rest - such as charges for cleaning which we'd already had done/paid $388.00 to a professional company, charging us for maintenance issues that were THEIR responsibility such as an OLD stain under kitchen sink that was reported every year to CAROL and that was there Before we moved in, charging us to remove 2 Satellite dishes on roof that were there when we first moved in!, charging us to have Waste Management's 3 bins put into the backyard + more! Then CAROL WEAVER had the audacity to email us that EMS Realty "truly appreciated your tenancy with EMS"!!! Bull*SH*IT!! (They got a LOT of rent $$ from us in 4+ years, always on time, never once late!) If they had truly "appreciated" us, they would have offered us another rental instead of terminating our Lease after 4+ years of our ALWAYS paying our Rent on time, keeping property in good condition inside & out, informing them of needed maintenance repairs, being available for their contractors! Instead, CAROL WEAVER sent us 3 THREATENING emails that if we didn't vacate on due date that the Owner would seek legal action!!! WTF?! Then we find out AFTER we moved out of that PLUMBING FIASCO DUMP *another nightmare that began the first few days of moving in and up until we vacated 4+ years and every year* that they rented it to a new tenant for $250 MORE than what we were paying! If EMS can bleed you dry and steal from tenants, they will!! Fun Fact: 3 months after we vacated, their Plumber called and left a VM at OUR phone #, he said he left his tool at "the property" and that he needed to come retrieve it... which meant the new unfortunate tenant was experiencing the same serious, worsened, unfinished plumbing issues we had reported - and that EMS never updated their Tenant phone #'s and names to reflect the new Tenant info. More proof of EMS incompetence and unprofessionalism. And there's so much more! The Laws to protect Tenants need to be much harsher. CRIMINAL Landlords/Realtors/Property Managers need to be held accountable and deserve to be punished - with heavy fines, having their Licences revoked, public notices posted about them and jail time! You should Report EMS to Better Business Bureau AND complain on Google Reviews - that matters to Lisa Suarez: Broker/Owner because EMS Realty is a longtime paying member of BBB. She'll have a chance to respond but once you file your complaint, you don't need to respond to EMS after that if you don't wish. Your complaint WILL be seen publicly online at BBB's Tucson website with your name/identity protected. It helps to warn other would-be tenants to steer clear of EMS Realty and other similarly unscrupulous, shady, SLUMLORDS passing themselves off as so-called "Property Managers". read more

Amir is INCREDIBLE. Within just 24 hours, he found a tenant for me, and I didn't have to lift a finger throughout the entire process. From rekeying my apartment and cleaning the unit in less than 3-4 days to drafting all the paperwork and finding a qualified tenant, Amir handled everything seamlessly. He even got the home inspected, going above and beyond my expectations. His friendliness and responsiveness make him a joy to work with. I HIGHLY recommend Amir! read more

Very unimpressed with customer service. We had a viewing of one of their higher end properties and expressed interest in the property. There were a couple of fundamental questions we had and agent said he would get back with us with answers. It is now more than a week later, I've left several voice messages and texts, and still not had any response, not even an acknowledgment of receipt of my messages. I will add that we are a retired professional couple, non smokers, no pets, great credit, respectful tenants. If this is an example of their customer service at the beginning of the process, I would be very apprehensive about how issues are dealt with during a lease. Plenty of other, better alternatives in Tucson. read more

the owner did not want to pay for repairs. I was forced to pay for several that were not my fault. A month before I moved out the front blind broke. They deducted $600 out of my deposit for this even though it was and old blind and the strings finally broke. I filed a small claim for the amount. EMS turned that claim over to their lawyers in Phoenix who requested to change it from small claims court to civil court. That way if you loose, you end up paying legal fees and court fees. They do this to get you to drop your case and back down. Where is the protection of rights for the tenant? The court should not allow them to turn this into a civil case. It should stay in small claims. These people are ripping off their tenants and the court system is letting them. Tenants have no rights in the state of Arizona any longer. read more

We are a semi retired couple that is fortunate to have money in the bank. We moved to Tucson fall 2021, and live here most of the year, leaving for the summer. We have made multiple attempts to discuss properties with EMS and they never respond. We have called, emailed and started conversations via their listing links. Truly no effort from them to have great tenants. When a company will not put forth the effort to be reasonably responsive, who wants to deal with them? read more

Finally I already put on my problem after that EMS try to my problem but not perfect because home owner too much charge. read more

I've used EMS realty for 5 years as a property owner and they've done a great job managing my winter condo rental to the snowbirds. They charge a very reasonable monthly percentage if your unit is furnished or unfurnished and they keep the utility bills paid for your unit as well. If you are looking for a property management company to manage your property, take a look at EMS realty. read more

My experience with this EMS office was as a renter for 3 years at a property that they manage and it was a pretty bad experience any time I had to deal with this office. If you put a maintenance request in it's 50/50 if they'll take care of it right away or totally forget about it and require you to call them several times to remind them. But the primary problem with this office's property management team is the property manager, Carol. She is almost impossible to get ahold of 90% of the time. She does not respond to emails, you can rarely get ahold of her through a phone call, and if she doesn't answer don't bother leaving a message because she will not call you back. While this is very frustrating, it isn't necessarily the end of the world, except for what happened towards the end of our lease. The property manager emailed me a little over 2 months before our lease expired asking if we wanted to renew. As we all know, rents are raising at astonishing rates here in Tucson (in early 2022), so I emailed her back and asked what the new rent rate would be, I waited a week with no response, so I called her office 3 times before I could get ahold of her and I asked her again how much rent would be, she said she would check with the owner and get back to me. She did not do this. She did not tell us what the new rent would be until 6 DAYS before we had to make a decision to renew or not. It took her 1.5 months to get back to us to tell us what rent would be, which is just completely unacceptable, especially when the rent is going to increase by $300. Renters need more than 6 days to make a renewal decision, and they can't make an informed decision without knowing what rent will end up being. Luckily, we didn't sit on our butts for that 1.5 months and we were already in contact for a house by the time she got back to us with the rent number. Also as a fun side note, during the 1.5 months of waiting for her to get us a rent number she called both of us several times asking if we would renew, seemingly totally forgetting that we had previously asked what the rent would be. What tenant is going to agree to renew without getting a rent number first?? Additionally, when we finally got the new rent number, we told her we would look at our options and get back to her. She tried to bully my girlfriend into renewing by saying "well, rent is going up everywhere, it's going to be really hard to find another place". We waited those full 6 days before informing her we would not renew, and during this time she called us so frequently it was borderline harassment. So the only time she is easy to get ahold of is when a renewal is on the line, I guess... The icing on the cake was that when we finally moved out, she told us we had to get the carpets cleaned, and after spending $150 to do so, she then informs us during the walkthrough that the new tenants were going to immediatly replace the carpet with laminate anyway! So literally threw away $150 on carpets that were getting thrown away. She could have had the decency to allow us to not clean the carpets given the circumstances... The property manager here clearly does not care about her job or any of the tenants she oversees. Frankly I don't know how she still has a job if she treats all her tenants this way. I'm not saying it's malice, but at minimum it is laziness or incompetence. To any tenants, I recommend not renting a property managed by EMS Realty in Oro Valley if you can avoid it. To owners, I implore you to seek a different property management group because this office does not care to do their jobs and you'll only have very pissed off tenants as a result. read more

So far, not impressed...I realized after I moved in, that many of the electrical outlets do not work...I followed their instructions in an email, and emailed them, coming the property manager....several days later...? No answer from anyone...I called their office, and was transferred to the person responsible for repairs...of course, no answer, left a msg....no fun to not have outlets in Either bathroom working...Also, the floors were filthy...I have had to clean all of them the day after I moved in...there are other issues, but you get the point...I have to wait a year now before I will be able to move... read more

I had to move out of the area to take a new job amidst the pandemic. After sending me the formal notice that they were going after me for the full term of the lease (despite federal renters relief laws going into affect), EMS said they would work with me to ensure I didn't get financially screwed by the legal technicalities of the lease (but only after I threatened with lawyers). I abided by our agreements - took videos to help with finding replacement, took pictures of appliances for owners, did a DEEP clean and left the place spotless, etc., and last week I got the 'disposition,' in which they STILL charged me the full lease break amount AND nickle and dimed me more than $1000 by charging the $500 fee they said they'd wave and giving sweetheart deals to their cleaning and yard services that didn't even need to be done. This company is greedy and heartless, and its staff are liars. read more

I was looking for an apartment all summer. I found one that Carol Weaver happened to be the realtor for. Thus is my second month and decided it was time to let Carol, her colleagues and anyone intetested in one of her listing a fair review. Carol is super professional but also very friendly. She doesn't miss a thing! At first sight I remember thinking that she looked like someone I would be comfortable with. I had that right! My apartment I absolutely love. The complex is small....only 12 apartment homes. I use apartment homes because they have so much space that I feel as if I am in a "house". If you need to speak with Carol and have to leave a message she gets back to you expeditiously. We all know how rare that is. Carol knows everyone here. She makes it a point to know everyone's name which is pretty special considering she has many properties in the three digit numbers. Thank you so much Carol for making my move so positive. I can honestly say that I don't even have one thing to complain about. So very happy here. I'm on my second month here up to this point and everyone at EMS Realty are good people but I know Carol the best and do you know what? Carol Weaver IS the best and I am grateful for her professionalism, friendliness and patience which are all ingredients to a successful realtor and renters relationship. read more

Do not rent from these people. EMS will manage to find ways to screw you out of your security deposit every time. My wife and myself kept our rental property in pristine condition, constantly putting our own money into repairs and upkeep, At the end of our lease EMS kept $800 dollars of our security deposit for damages and repair that were not justified, fully knowing that renters have little recourse to argue or get their money back. Just a deplorable way to do business, to screw the honest tenant out of their rightfully owed money. Shame on you EMS.. read more

Just like with negative reviews, I feel like I should post something positive. I lived in a townhouse managed by EMS for 2 years. We moved out of state is we most likely would have stayed, or just moved to another one of their properties. The things I didn't like: the expectation of handling "minor" repairs yourself. The ice machine in the fridge needed something as the ice was gross. That was considered outside of their scope. And the light bulbs that are really high up, you had to replace yourself...we had to get someone with a ladder to come replace them. I also read the reviews and was super nervous about my security deposit as I've NEVER had my security deposits withheld. So for the things I do like. Those things that wasn't considered normal repairs were done quickly. The AC unit in the home was old. In the two years I lived there it went out like 4 or 5 times. They never took more than a few hours before someone was knocking at my door. I do understand that it is up to the owners to replace the unit, so I'm appreciating their quick attention whenever it did go out. Also, when we moved out there wasn't anything deducted from our deposit. We cleaned and hired a carpet cleaning company, per their demands. When we did our final walkthrough, she pointed out anything she felt that needed touch up and that was that. It truly was a no fuss relationship. We paid our rent on time, we didn't have to deal with them outside of a few fixes. I would recommend them if you you want a no fuss relationship with your landlord. Oh and yes you do have to drive out to Oro Valley to give your rent in person, or put it in the mail at least 4 days before the end of the month to ensure it gets there in time. It was annoying, but those are the options so I dealt with it. All of the folks at the office were super nice, and they remember you if you go there monthly. read more

I had reservations about using these time wasters after I saw some other scathing reviews online but I'm going to go ahead and tank their reviews further. If you see a property managed by EMS Realty, BAIL. DON'T EVEN BOTHER. We spoke with both Roland AND the property manager yesterday and we were given the all clear for pets (we have three, two medium and one small dog). They both gave us their blessings and encouraged us to apply. After not being able to get the fax working (faxing 20 pages over, come on guys, what year is it?) the other tennant drove 40 minutes to get the application to their office. JASON, or whatever you call yourself, was unhelpful and short with my room mate. He was told no pets. So thanks for wasting my time. We lost out on another location because of your miscommunication and poor organization skills. https://i.imgur.com/sTRVRo1.jpg read more

three years ago, I hesitated moving into a rental home because their horrible Yelp and Google reviews. I figured, if I kept to myself and paid the bills , there shouldn't be any major problems and I was right. I've been with them for 3 years and moved out recently for job relocation. Repairs were quickly taken care of within days (faster if emergent). Amir is on point! I love this guy. They're very good about repairs and one of my biggest fears was "what if they blamed me for the roof leaking or whatever breaking" But that never happened. I did forget to pay rent once (when I first moved in - didn't get into the routine yet) by 3 days and hell kind of broke out. A lady showed up on my door with an eviction notice. It took a solid phone conversation and all I had to do was explain that it honestly just flew over my head and that it'll never happened again. They gave me their one time forgiveness right away and it never happened again. Yes, the office will sweet talk you when they want to get something out of you. But honestly, as long as they don't break their contract / get the repairs done / don't hike their prices, then I'm happy. The only thing that kinda sucked was that it took a good 3 weeks to get my security deposit back, but when it did come back, it came with a breakdown of what the deductions were of....which I appreciated. 20 / 5 stars for Amir. 4/5 stars for everything else. read more

It's always nice to find out that a property management company doesn't have good business ethics BEFORE you sign your lease. I spoke with another agent "anyone can help you" following up on an email from Lori gray, during the phone call I was told to head over for a 3:30 showing of the house, so I arranged to take 2 hours off of work in order to view the house. After sitting in my car for 20 minutes (I arrived a little early) I called EMS to check on timing - Lori stated she was just too busy with applications to show the house until 530, so she changed the time without following up on her schedule. If you're too busy for my business, I'll take my business to someone who can honor their appointments, or at least have the decency to inform their potential clients of changes. read more

I wouldn't waste your time with this company. Perhaps it was more the owner of the property that was awful and EMS was a casualty of that but definitely make sure that if you do rent with them, you take pictures of EVERYTHING and put everything back the way you moved in. Apparently the state law of natural wear and tear does not apply to this company. Our deposit was reduced by someone to come and clean the grout even after only 2 years. The AC went out in September and we were without AC for a week before the cheap landlord would fix it. But no compensation for that. Definitely would not recommend this company to anyone! read more

My wife and I are relocating to Tucson to retire and needed to rent a house while our forever home is being built. We came to the EMS Office with a hope and prayer that we could find something while we were in town for just a few days. It could not have been easier. It was a Saturday and the staff was so helpful and positive. A special thanks to Carol Weaver who went out of her way to find us a house prior to going back to California to prepare for the move to Tucson. In the day of "internet" house shopping, it is so nice to go to a place that treats you with kindness and really wants to help. I would highly recommend EMS Realty to anyone looking for a place to rent. read more

Working with EMS Realty is very frustrating. Please do not waste your time, energy, and money. The realtor was incompetent and provided false information during the initial showing of the property. There is a large communication breakdown between the realtor and the landlord to our property. It's just one problem after another, and it never feels like we are being treated fairly as the customer. Please take your business else where you will be much happier in the end. read more

First of all, I am not a person that complains nor commends businesses on the internet. After reading some of the post here, I was fearful of losing my deposits for unethical reasons. As it turned out, it was a pleasant surprise dealing with Lisa and the staff at EMS Reality. EMS went above my expectations of service and I think genuinely care not only about the property owners but the tenants too. Thank you for living up to your company's core values. read more

My wife and I lived in a house for about 2 and a half years that EMS realty managed. EMS Realty did what they could to facilitate our needs as best they could, however what ended up ruining our experience with this property was the home owner. The home owner we had went behind our back telling us one thing and EMS another. The result of these circumstances ended up costing us around $1200 dollars at the end of our rental experience. If you decide to rent a house in the lakeside park area with 3271 associated with it, be aware you will be conned out of your money at the end of your lease. EMS Realty did what they could to solve our problems at the end of our rental disaster associated with our experience, but nothing could really be done. We hope that this could at least warn future renters out of some financial misfortune. read more

WORST Company EVER!! They'll screw you out of your deposit and add fees. Don't ever use them for your rental needs.

I wish I had read some of the reviews before attempting to deal with this extremely unprofessional outfit. I am an International Business Owner. As I am expanding operations in the Southwest Region of the United States, my Vice President, Director of Executive Protection Operations and I, needed to secure corporate housing in Tucson while we set up our regional offices here. I found a 5 bedroom house with pool in the foothills on zillow for rent that sparked my interests. The add described a self service viewing option, so we rolled over to the property to have a look at 7:00 AM. The directions advised calling a number, which transferred to another number and then to another, which landed on a recording directing to a web site. At any rate, the process was a bother and not user friendly at all. As I am a busy guy, I decided to give them a call at about 15 minutes after 8:00 AM. When the phone was answered a very loud sigh announced then the phone slammed down. A return call then went to voicemail. This is when I decided I would drive to their office and see whom may have rudely and unprofessionally hung up on me. When we arrived, a very nicely dressed women passed by not acknowledging us what so ever. After about 10 minutes the same women appeared from a side office and finally asked if we needed help. I advised I wanted to start with the fact that when I had called I was hung up on. Then I was asked, "What did that sound like?" What an odd question. I did answer however, "Some one picked up the phone sighed and slammed the phone down." She then gave a very disingenuous sorry. I moved passed this and advised that I was looking for assistance with corporate housing while passing her my business card. She asked me if I had a real estate license. (Obviously not an active listener here) I replied no, I am a business owner looking to get some assistance with finding some corporate housing. The then just walks away. Comes back with another person, points at us and says, "deal with them." Not help them, "Deal with them". I had to explain again which house we were interested in, re-asked if someone could either give us the code to self service the viewing or if they could send someone out with us so we could see the property. I was advised no one was available but I could go to a website and register pay a fee and get a code. I advised that I had tried that process and it was not very user friendly and I just really wanted to see the house. The other women appeared again to say, "It's Monday, we are very busy on Mondays." I expressed I could certainly understand as I was busy as well, also on a time schedule and unlike them, whom only do business in Tucson I do business all over the world. Why can someone not just give me the code? Clearly they know it. I understand they did not have someone readily available to show it. But the whole thing is that they offer a self service showing. I understood the website has you register, put in a credit card for ID, etc. But I am standing in their office, can provide ID and had already drove an hour from the property to their office to try and get assistance, as their website portal was not working. Needless to say, I left. My VP starts looking up reviews and to no surprise, they are not exactly raving. Most talk about poor customer service and attitudes form the folks who work in that office. All I can say is, that my experience, very much was in line with the experiences of many of the poor reviews left here. I was referred to Stone House Group by a business friend and wow! Rob Alvarez was very well versed in dealing with Corporate Executives. He was poised and very helpful. He even was with us the entire day, till he found us exactly what we were looking for. Stone House Group was top notch. read more

Terrible Company, rude receptionist, they will add fees, screw your deposit. Money hungry.. dirty home on move in day! The house looked better on move out. They still took my money. Will lie to you. Threaten Eviction over and over for minor things. Yet never return calls to fix issue's. better off take your money somewhere you won't have a hassle. Never again. read more

Not a good experience. First Lori wanted deposit in cashiers check and sent overnight FedEx. $25. However the refund took 15 business days to receive. Our first and only meeting with Lori to provide her with list of items needing repairs was frustrating after she pointed out she had a couple of hundred photos to show the current conditions of the house. The lease agreement was approx 70 pages long. They disclosed we would have "normal desert Critters". That was an understatement. We had over 40 scorpions the first month and 1/3 were in the house. Two rattle snakes in the back yard, coyotes that woke us up frequently at night, javelinas that went the garbage cans, and multiple bobcats that went through the yard, All not good for our two small dogs. The sprinkler system had multiple leaks which i fixed for no compensation and the pool filters had not been changed in a very long time. Took a pool water sample to Leslies pool and determined the pool water had not been changed in years. Spent 3 days cleaning the house and it looked fantastic. Told Carol when we were doing final walk through the house was in better condition than when we moved in. Just got,"I've heard that before." Icing on the cake is Carol made me remove the DirectTV dish or that would have been a $200 reduction in deposit. Only good part was dealing with Amir. read more

This is by far the WORST company I have ever worked with. I have been paying $250 water bills for 6 months now, because they refuse to fix a water leak. One of the 2 water leaks is from the irrigation system, and when I told them I was going to turn it off due to the leak, they told me I had to hand water the vegetation. I told them there was no water hose to use and they told me to go buy one. I had a gas leak and the fire dept told me that my family needed to stay elsewhere for the night. EMS told me it wasn't urgent enough to send someone out there on a weekend and I just needed to find somewhere else to stay until Monday. ( it was a Saturday) They have tried to charge me for late fees when my rent was not late. I have to send my rent though certified mail because of this. I have had to hire an attorney just to get a water leak fixed and hopefully some reimbursement for the water bills. I honestly don't know how this company is still in business. They are extremely rude and unprofessional. DO NOT rent from this company!!!!!!! I gave one star because zero stars is not an option. T read more

This is the worst company I have worked with. Ems employees are the worst(rude/unhelpful/mean). I settled down on the rented house about a week and there were issued with water already so I call them to come t check it then at the end they charge me for fixing it!!!!!. the worst part at the end of the my contract ,I left the house very clean no damage at all even I clean the back yard so what I got from the deposit only $88 from total $795. because this company is just a group of thieves and liars. I really advice anyone if you want a rent a house rented from the owner directly. suggestion for review also include zero star because then don't even worth one star. 4 read more

Company was not bad when living on one of their properties. In the process of moving out we were not treated well and literally laughed at when trying to get deposit back. Employees were rude and extremely unprofessional. read more

From the very first day we dealt with EMS, we have always been very pleased and impressed with their professionalism, courtesy, competence, and friendliness. A top-notch company that knows their stuff! Excellent tenant screening, prompt attention to repair issues, and generally a very nice company to do business with. We hired them to rent and manage our Tucson home in August of 2012 thru August 2016. They also assisted us in getting our home sold - and it took only two weeks before we had a purchase contract! Can't say enough good things. If you own a home and are looking for a really good management company, call EMS. You will be glad you did. And don't pay any attention to the negative reviews - they are usually written by disgruntled kooks that are mad at the world! read more

Worst staff ever. Super rude. The front desk guy has an attitude every time I come to drop off my rent. He rolls his eyes when talking to you and clearly doesn't care about anything but his cell phone. Zero stars if I could. read more

I'm so disappointed with this company. We rent a property managed by EMS. We moved to AZ from another state that offers grace periods for paying your rent and caps on late fees. When it comes to paying our rent our options are to mail or hand deliver a check or pay an astronomical service/convenience fee to pay online. Why should my 'convenience' fee be $50? The online fee to pay my water bill is $1.50. It's like they want to make it as inconvenient as possible to pay your bill so that you get hefty late charges. This month was busy and challenging with a death in our family. I transferred the money to pay our rent and then forgot to drop off the check. This is the only time this has ever happened to us. For 4 days late; we owe an additional $150 in late fees. Who pockets those late fees? EMS or the landlord? This company doesn't want to make it any easier for you to make sure your payment is received on time. I get it; the bottom line is we are responsible to get our bills paid on time. But this company has no compassion for when life gets challenging. For a family living paycheck to paycheck - $150 means we have to take it out of our food budget. If you want to work with a company that lacks compassion and consideration EMS is the company for you. read more

RUN AWAY!!! People are liars, thieves, and break the law! I cannot wait to file my Complaint with the BBB & also state Real-estate board. Multiple issues with company the final straw was being bold faced lied to & then told that I was ignorant & not able to comprehend what the company was telling me! Unbelievable that this company would even think it's ok to speak to someone that way! Let alone multitude of lies. Linda Seely & Lori Grey.....Money hungry liars. Hold onto your pocket book & also be ready to bite your tongue when they attack your character. read more

Mixed bag here. Over promised and under delivered. They told me it would be easy for them to rent my furnished house to snowbirds because of the great view. After 3 frustrating months just 2 lookers no offers. And the agents cell voicemail was always full. Could only text her. Mgmt just made excuses. They changed person managing their furnished rentals and wow now I can leave a voicemail! Property rented finally. Manager Linda S. has been so professional and responsive. read more

Terrible company. Save your money and use another company. They will nickel and dime you to death. Hate to fix anything. When it comes time to get your deposit back pay close attention they will screw you. read more

I am giving them one star because I cannot give them ZERO stars. This company will keep your money, it does not matter how hard you try to prove them that you are doing the best for the property, they will still not fix your stuff, they do not know the meaning of wear and tear, their lease agreements are beneficial only to them, and they will just screw you and keep your money. They DO NOT care either about the landlord or tenant, they keep everyones money. SO SAD to have a company as abusive and exploitative here in Tucson. Filing a report with the Association of Realtors and Business Bureau. If they could only be fair. read more

I gave then one star because 0 stars wasn't an option. This place is the worst, rude receptionist who seems like you're bothering her if you ask her a question, the maintenance supervisor just tells you to "fix it yourself" and 7 months into my lease I still haven't got all the keys to the property. read more