I only took my pup a kieli to Crossings for the first time exactly a year ago, but because of that and having a friend there that is a vet tech, I took my 17 year old jack russell terrier there again when she wasn't feeling well for the last week. First, with it being the annual checkup they were aware of financial needs and rather than doing annual checks first (costing me extra money), they did just an office visit and blood work to determine what was wrong. 15 min later we knew it was advance kidney failure, which would take several days in the hospital at $6000+ or deciding to say goodbye. I was given all the time i needed to decide. So we went outside for a walk in the sunshine and took a bunch a photos together. I had all the time I needed to spend with my dog before they took her to insert the needle. I was then given time to comfort her and hang out with her, till i was ready for the medicine to put her heart to rest. Its a hard thing to experience, but it was done nicely (with the exception of some interceptions for payment). If i still live in Texas when i have a dog again, I would come back. My only wish is that she could have been with the other vet she really liked last year who was more sensitive and less harsh in her delivery of news and such. read more

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We absolutely love this vet clinic! The entire team is always so kind, compassionate, and genuinely loves animals. I've called more times than I can count with last-minute emergencies or concerns, and they always make room to get my girls in right away for a drop-off or appointment. It's such a comfort knowing they're in caring, capable hands. We're so grateful for everything they do -- truly the best vet team around! read more

Crossing Animal Clinic - Veterinarians Near Me - Austin, Texas

When I had some issues with my former vet clinic during COVID, a friend recommended this clinic. I'm glad she did. My girl had a lump discovered by my groomer. She recommended I get it checked out quickly. Called my vet. They couldn't get me in for 3 weeks. I called Crossing and they were able to get me in much quicker. Dr H has been so kind and caring. When it came time to put my girl to sleep (lump was melanoma - terrible disease), Dr H and her staff had a candle lit in the lobby so people would know that was happening and to be quiet and respectful. She also got a jelly donut for her last snack which she enjoyed immensely. I like this clinic a lot. I don't have the 16 year relationship I had with my old clinic, but I hope to keep coming here. My other dogs have been treated well and there's no push for all the extras & upsells that other clinics try to sell. I appreciate the care here. read more

Crossing Animal Clinic - Candle & sign - Veterinarians Near Me - Austin, Texas

Horrible Vet, horrible clinic. All staff (except for vets) have zero college in Vet Tech. No LVTs. All are uncredentialed assistants. Much better clinics exist. read more

Crossing Animal Clinic - They say to watch for heat, yet make pets wait in hot cars! Hypocrites! - Veterinarians Near Me - Austin, Texas

Dr Howell and Dr Mays before her have taken exceptional care of our dogs for the last 3+ years. It is very hard to find quality vet care that is affordable, where you are spoken to with respect and understanding. The staff at Crossing work hard to build relationships with pet owners and will spend as much time as is needed to help clients understand the health of their animals and give reasonable advice in all avenues of animal care. Whether it is annual exam or serious medical condition, they give the best care, and they LISTEN. This clinic also gives back, providing amazing care to rescue dogs through multiple organizations, providing a big discount to those groups! You really cannot go wrong here. This staff has become like family to us, and we won't take our animals anywhere else! read more

Crossing Animal Clinic - One of our dogs, a Crossing client. Deaf. Hyperthyroidism. And a cancer survivor, thanks to Dr Howell and her staff. - Veterinarians Near Me - Austin, Texas

This place is awesome! They have drop off and pick up in case you need to head to work. They work with your requests and can sometimes offer free advice over the phone. They are always so kind and patient with me and my kitties. read more

I moved to the area a year ago and needed a good vet to support my senior dog and I'm so grateful I chose Crossing. Both vets, Dr. Howell and Dr. Wall are incredible humans and the clinic makes you feel like you're part of a family. They go the extra mile to make you and your animals feel cared for and the staff is so easy going, positive, and get you taken care of. I've been able to get my senior dog in for an appointment day of calling in when she had some serious symptoms which helped to ease my anxiety and my pocketbook because I would have had to take her to an ER. So so grateful for Crossing Animal Clinic. read more

Great care and compassionate staff. Even my most naughty dog has an easy time at this clinic and the prices are fair. I can always get my pets an appointment in a reasonable amount of time and they're very accommodating to established clients for unexpected injuries or illnesses especially if you can do a drop off appointment. Their front staff is also very kind and easy to talk to and work with for scheduling. read more

Crossing Animal Clinic - The Naughty Dog of the House - Veterinarians Near Me - Austin, Texas

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Dear Karen...I mean Kelly S. Crossing Animal Clinic is the most caring and compassionate vet on the planet. I am very involved in rescue and have been to Crossing hundreds of times...seriously hundreds...and every visit has been stellar! The staff is top notch, always friendly and always professional. Crossing Animal Clinic supports dozens of local rescue groups with extremely discounted rates and always finds a way to fit you in, even if it involves staying after hours. So Karen...I mean Kelly S., I am sorry that you had to put on a mask and had to do a curbside visit but this is the new times so get used to it. If you haven't had COVID, which I have and nearly died, you'd have that damn mask superglued to your face 24/7. I would seriously give Crossing Animal Clinic 10,000 stars if I had that option. This clinic and their amazing staff literally l bend over backwards to keep your pets healthy and happy in every single way...so Karen I hope your delete your "nasty vindictive" post because that seems to be exactly what you are. Crossing 10,000 stars and I'll give you 10,000 reasons if you need. - Alex read more

I've been bringing my pets to Crossing for almost 20 years. I've had dogs and cats for over 50 years. In all that time I have never had a more capable, compassionate team of professionals than the folks at Crossing. And despite costs on everything in Austin seeming to double every few years, Crossing's rates have remained fair and reasonable the whole time. It is also with noting that Crossing provides low and no-cost care for a number of the local rescues. read more

I rescue dogs. I have fostered several dogs for Texas Great Pyrenees Rescue, and they were all special, but Dolly's story will always stick with me. Dolly came to use with matted fur. Huge patches of her white fluff were missing, and she had bleeding sores all over her body. She had infections on her skin, in her ears, and in her eyes. But Dolly? Loved everyone. She loved curling up on her bed in the living room or sleeping on the bathroom floor. She showed her love by pressing her forehead against you, and would protect her yard from coyotes, rabbits, squirrels, and dead leaves floating on the wind. She loved to wrestle and play, and would do anything for a bite of tortilla or potato chip. The folks at Crossing were there for us, and for Dolly. They took care of her, making sure she had all of the meds she needed through her entire foster period. They watched as she gained back her weight, grew back her fur, and learned how to trust humans again. They were gentle and patient with her when she tried to hide behind us at check ups, and trimmed her brittle claws slowly and gently so they didn't break. They supported us when we were scared we'd never clear up that ear infection, and patiently taught us how to clean out her ears without hurting her. Dolly was over a hundred pounds, and would bark and snap when someone went for her ears, but instead of being mad or scared, the folks here just smiled, petted her, gave her treats, and let us help - which is what poor Dolly needed. Dolly wasn't with us but a couple of years. She succumbed to old age and all of the damage done fo her health, but for those couple of years, she was happy, healthier, and loved. She never would have had those happy years or better health, or even a home with us if Crossing hadn't taken such good care of her, especially when she first came to us. The worst part of her life ended at Crossing and they set her on the path to being adopted (by us!) and cared for. They let us pay out our bill slowly, gave us discounts - made it possible for us to pay for what Dolly needed. You can trust these folks to take care of your fur family, and trust that they care - and they want to see every critter have a good, happy, long life. read more

Since Dr. May left you can never get other Dr Howell to see your animal. Always some 'temporary' daily vet that 'fills in'. Dr Howell is there maybe two days a week, the rest you are shooting at a dart board as they are temporary vets as Howell can enjoy her days off. Please start working 5 days a week like most people, hire another full time vet, or start losing customers. People are getting tired of the temp vet doctors. These are nice people as is Dr Howell. Just needs to work more or hire another full time Vet. read more

Dr H. I don't have time and energy to argue with you here. My intention is not to run you out of business but to provide my feedback for others who might be interested. I'm sure you have happy clients but unfortunately after talking to another friend in the neighborhood I became aware that I'm not the only unhappy one. I hope others don't have my experience. Everything I listed here is pure fact and I can post pictures if I need to. I also value that you stand by your staff if I "yelled" at anyone but what you should do next time is maybe to get the OTHER SIDE's story so you have a better understanding of the situation. I'm not asking you to take my side or let me stay! NOT AT ALL!!!!but I'm appalled that as a business owner you didn't EVEN BOTHER TO CALL ME OR REACH OUT TO ME to get my side of the story but of course that TAKES TIME/ENERGY AND DEDICATION WHICH YOU DO NOT HAVE! I promise you that my dog is seen by a practice that fits my expectations much better. I do not expect to force myself to any business if they're not willing to give for whatever reason that might be but again what you did is pretty unprofessional. You SHOULD always take time to listen to the other side and then you can decide whatever you see fit but what you did is similar to issuing a verdict for a defendant who has no chance to be heard. Again I'm very happy at the other practice. No hurt feelings. I just hope that your other clients have better chances to be heard before you "fire" them! Of course the main issue here is the fact that your office is coming up with the surprised and undiscussed costs that we're not part of the plan , nor were they consented. When your tech called me the first time to get money over the phone I was at work and I was to be seen in less than a week for a neutering procedure that was scheduled but apparently you do NOT trust your clients and she forced me to go to my car, get my credit card to be "checked out". I think you think very lowly of your patients and don't consider them trustworthy! Very sad Dr. H! read more

I just adopted a six-year-old rescue dog a few weeks ago. The rescue had my now dog seen at crossing Animal Clinic for their physical. And I decided to continue with them since they already had all of his records. I am so glad I did! Dr. Howell is extremely knowledgeable and is very fair and honest. She tells you exactly what is necessary at that moment and tells you what can wait. I have called multiple times with questions and every time I've called the staff has been so nice and has answered every single question I've had. I Will be recommending this veterinary clinic to every pet owner I know! read more

I have visited Crossing Animal Clinic while fostering for Texas Great Pyrenees Rescue, and if I lived closer this would definitely be my regular spot! The office is nice and clean, the staff is welcoming and knowledgeable, and it's an overall wonderful vets office! I highly recommend them to anyone in the area! read more

I am so very grateful to all of the kind people who work at Crossing Animal Clinic. They have taken such good and loving care of our dear little Cruz. Sadly, he did pass away recently and they were all so caring and kind. We highly recommend this wonderful veterinarian office. read more

I had an older dog peeing blood, and it terrified us.. they identified the type of bacteria and had him on the right antibiotics for a raging UTI within hours. He's already doing so much better read more

I drive a ways to come here and am absolutely thrilled with the services they have been able to provide for my pups and even a super affordable and quick heart worm test for my little "rescue mission" dog from the country. I have only been here 2 x in person and the rest have been a lot of car visits since covid but everyone I have encountered is so nice. Would absolutely recommend for anyone in the Austin area the staff and Vet are caring and transparent. read more

Don't expose your furry kid to this place - go somewhere else. There are better places in town to take care of your furry friend. They changed doctors a couple years ago, take that into consideration when reading the reviews. read more

When it comes to your best friend, you want to make sure that only the best care will do. I was recommended to Crossings by Veterinary Surgical Services when my dog required gum cleaning and tooth extraction. I was hesitant to go anywhere other than my normal vet, but after speaking with Amber at Crossings, I began to feel comfortable. After reading through reviews, I felt better. But after bringing my best friend over and the care he received, I could not be happier. Crossings is an absolutely incredible facility with an outstanding team. Thank you for taking care of my bud. read more

This place is amazing! Dr. Mallory is great, all the staff is friendly, caring, knowledgeable...I could go on and on. I volunteer with a rescue and they take wonderful care of all my fosters! read more

My dog got good care at a reasonable cost. However, I did not feel that my business was appreciated. I don't know that they were uncaring...they were just kind of "not connected" to me or my dog. It would be hard for me to go back as I felt unwelcome. read more

Great vet and extremely helpful in a pinch. Our dog was having an allergic reaction to something and couldn't stop biting her paws. I called Crossing and even though they were completely booked on a busy day before a holiday weekend, they let me bring her in so she could be evaluated! After they'd seen her in between appointments, I got stuck at work, but they took care of my girl until I was able to get there. Nothing but good things to say about everyone who works there. The only reason we left is because we moved to the opposite side of town. read more

I haven't written a Yelp review in forever but am totally inspired to write one for this clinic. Here's why. I have a 20 year old cat. Yeah, he's 20. I took him to a place closer to my house just for a quick rabies shot and they wanted me to do all of these tests, buy all of this expensive food, bring him in every 6 weeks, and made me feel badly when I basically declined all of that. THE CAT IS TWENTY. I am interested in keeping him as comfortable as possible, but that's it. I am positive this cat does not want me doing anything to prolong his life. He's not a human, he's a cat. He just wants to live out his last days as comfortably as he can. Also? The bill for that quick visit for the rabies shot was significantly higher than what I spent today at Crossings, where they completely understood and respected my wishes as they pertain to said cat. They gave him some fluids, some pain meds to help with his arthritis, and provided general guidance for his last hurrah. It is a good long drive for me to get to this clinic from my house but they do a great job and they are reasonably priced. I highly recommend them. read more

They did call me to apologize. I think getting my needs met just would have meant pushing a bit more and saying that I needed to talk to a vet or a technician. Sometimes I just don't want to have to push though. read more

Such an awesome clinic and they're always willing to go above and beyond to help! The staff is fantastic and will answer any question you have and they truly care about each individual pup. We've been coming here for the last two years with all of our babies and they're always so great with them. Crossing also does a tremendous job of supporting local rescues and works tirelessly on emergency cases from breaks to parvo. They're amazing. read more

Was visiting from out-of-state & my dog needed care. Took dog to this clinic & they did a crap job. All the girls seemed clueless. read more

I cannot give this vet clinic a high enough rating. Their skill and compassion go well beyond any other clinic I've ever taken our pets to in the Austin area. I have absolutely no reservations in recommending Dr. May and Dr. Howell. They are both awesome vets who truly love animals. The staff at the clinic are always friendly and very professional...and, most importantly, extremely compassionate. They helped us through a particularly hard time with our dog, and it felt like we were being helped out by our friends and family. read more

Horrid place. Staff were over-the-top rude. Medial care was based on convenience for the vet and staff not what was needed. I had to push to get the appropriate care.... They acted like it was too much bother for them to provide. read more

My name is Eileen West and my dogs, Teddy, Buster and Prince have been patients at Crossing for several years. My dogs have always enjoyed good health so we only visited Dr. May and Dr. Howell for preventive care and occasional well checks. All that changed a few weeks ago when my 12 yo Boston Terrier, Buster, started having seizures. I always knew Dr. May and Dr. Howell were very competent and professional but their compassion as well as that of their staff, especially Amber and Liz, has been very comforting. Every step of the way Dr. Howell has presented options with the cost and consequences of each and without judgment on my decisions. The end is near for Buster but I know at that point we will have done all that was reasonable to keep him comfortable. I will always appreciate the competence and caring concern of everyone at Crossing and I plan to keep my dogs in their capable hands for years to come. I would recommend Crossing Animal Clinic to anyone looking for high quality, personalized care for their pets. read more

I cannot recommend this place more highly! Let me tell you a story about my dog Azula! She had a horrible Hematoma on her ear! I made an appointment with another Vet we had used before and took her in. The lady vet was very condescending and put off a very weird vibe that had me feeling nervous. She only gave me two surgical procedures as options and made me muzzle my dog for treatment. Azula is protective and gets a little nervous at the vet. I was very upset that the surgery would cost me over $600 dollars but I love my dog and scheduled it for the next day. I still had that weird feeling about the lady vet so i called a couple of other vets for a second opinion over the phone. Dr. May's office was the first one i called and they told me the surgery the first vet was offering was a cosmetic surgery and they actually prefer to use a medical treatment that includes steroids and what i call "The cone of shame!" I made an appointment and was so happy with the whole staff and Dr May! They saw how my dog was protective, but still wagging her tail. They both got down on the floor and took the time to let my dog get comfortable with them! And kept telling her what a good girl she was as they treated her! They offered the surgery and their price for the same surgery was half the cost of the other place, but Dr. May said he preferred the medical treatment over surgery! I know that clinics are businesses and they need to make money but today I have learned the importance of finding a good, honest Vet! Dr. May is the best and deserves 10 stars! If you live in the area i highly recommend bringing your fur babies here! read more

Each time I go to Crossing, I have a great experience with all staff. I volunteer with Texas Great Pyrenees rescue and have picked up numerous pups after wellness or spay/neuter appointments here. Everyone is always thorough in explaining what's going on, what follow up is, and are adamant about making sure that I ask questions or call them if the pup needs anything. They're always incredibly helpful and I'm so grateful that they're so willing to help with these special rescue dogs! I wish that we lived closer so that I could take my own fur crew here! read more

Thank you so much for taking care of our pyrs from the TGPR. Y'all are godsend! I've volunteered with TGPR for several years now, and know how expensive it can be to take our Pyrenees to get continually care. Thankfully, with the help of Crossing Animal Clinic, we can afford helping animals who have been shot or hit by cars. We can afford heart worm treatments for 100s of dogs. Thank you truly. read more

I cannot recommend this clinic and Dr. Howell enough! I took our Shih-Tzu to them for a second opinion since he was not getting better after spending over 3 months and ~$900 from our now previous vet and pleading with them to get to root cause. In fact, he was actually getting worse! I knew Crossing was who Wee Rescue uses since we have adopted 3 dogs from them...and now I know why. He was obsessively licking his paws and Dr. Howell figured it out right away. She did a simple skin scrape and determined it to simply be Demodex mites/mange. All it took was one Bravecto flea control pill and 3 days later it stopped. Of course at that point he also needed antibiotics for the secondary infections that had formed due to the previous vet's misguided treatments, which actually made it worse by killing his own bacteria that may have fought the mites off. Poor little guy had to go through 3 months of Hell but it was finally over. Needless to say this is where all our dogs and cats will go from now on. read more

I have been using Crossing Animal Clinic for over a year, maybe close to two years now. The front office staff/receptionists are always warm and welcoming, and call my dogs by name when we come in. They are well versed on my frequent flyer's condition as well as always make sure to ask how I am doing too. Dr Malari has been the kindest, most patient, and most professional veterinarian that I have ever used. She takes the time to answer every question with details and instructions I can understand. She is empathetic and compassionate. The 3 times I have come into their clinic with an emergency, I was worked in and helped as quickly as possible. Dr Malari and her staff were right there to help calm my fears and comfort me during those emotionally charged experiences. I highly recommend this vet clinic and their staff. I will not be going anywhere else any time soon. I love Crossing Animal Clinic and Dr Malari!! read more

I have been going here for about 18 years, but more and more recently, they have gone downhill. The owner, Dr. May, is there less and less and it is hard to see him. The other vet always gives me the wrong info; she gives me the exact opposite info that Dr. May gives me. WTF? The staff has been constantly changing recently and seem less caring and much less willing to help you. They have no time at all to talk to you because they have another phone call to answer. I'm beginning to hate to even call there anymore. The staff seems useless, overwhelmed, and not very caring. I figured I would switch vets when Dr. May retired, but now I think I need to find another vet sooner. Too bad. Too sad. Maybe Dr. May is too hands-off these days. But they are no longer the same place as they used to be. read more

Finding a vet you love in a big city is hard! I am so grateful to have found Crossing Animal Clinic! Nothing but the best treatment for my dog here. Every staff member is kind, caring, and knows what they are doing. I have had the best experience with my dog here for 2 years now. I wouldn't go anywhere else. Try them out. Dr. Howell is amazing and truly loves animals. The staff are so gentle to my sweet dog and make sure to help in anyway they can. Today he had an injury and they were able to squeeze him in and make sure he was okay. Even with COVID, they have a great system working! On top of this, they are the most reasonably priced vet I've used in Austin. I love this place and you will too! read more

OK business. The front staff needs to be more friendly and show compassion, attention. Not just another day with sick animals who cannot talk back anyway. I do not know what goes on at the back and hope it is not as uncaring and no eye contact as the front while they look at the charts, weight machine, and just mumble at you when you ask more questions. read more

This clinic is so great! They are honest, will never try to sell you something you don't need and are always efficient. Their prices are incredibly reasonable and I recommend them to anyone looking for a vet. Also, they are always super friendly to me, not sure what prior reviewers were referring to as I've never felt unwelcome. On my last visit they had my dog's name on the blackboard with a welcome sign along with all the other animals with appointments that day. Super cute! read more

Dr. May and his staff were FABULOUS on our first visit! Our pup has had some bad experiences with the vet and is incredibly stressed out when he is there. Everyone at this place was helpful and kind and loving. Dr. May spent time after and before the appointment just giving Trigger treats and making him feel very safe. You could see the change by the end and he was already more comfortable. A vet tech even extended an invite to bring him by occasionally without having anything done just for some treats to get used to the place and people and make it a more positive association. As a dog trainer, I know how important this exercise is and to offer it up was very thoughtful and perceptive. Dr. May also did a great job explaining in detail to me what was wrong, what the treatment options were and the next steps. He even let me look through the microscope at the sample he had taken. Even the receptionist stated to me that making sure the dog was comfortable and happy was their main goal. I understand that this much focus and time may not be given at every visit based on the schedule but I know that I'll be guaranteed the high level of care and love when they are interacting with my animals and for that we have found our new clinic! UPDATE: Our puppy tragically passed away last Monday and the level of attention and love received by Dr. May and his staff will never be forgotten. Amber spent the whole day by his side and comforted him and we are eternally grateful to her. Knowing he had the best and most sincere care provides us with some comfort and we are thankful we have found this office. read more