In late October 2019 a technician went into my house For the heating maintenance. He spent about 2 hours, which was very unusual for a brand new unit, then he came back up and left without saying much. Two months later, the temperature drops quite a bit and I notice that one side of the house is getting no air. I go into the utility room and I notice that my damper handles are broken. They are nowhere to be found on the floor. A technician came just to verify, no checks are done on my system. Then I am told that it will be 550 dollars to fix it (with a 200 dollar discount according to them). If someone went into your house and broke something, would you pay for it? I am a long term customer (before I bought my house I used them when I rented too) but it made no difference - their assumption is that I broke it. "Oh, if you would have caught it earlier you would have more leverage" was something I was actually told. I used to watch over what technicians do at my house. But it was my fault for trusting them and not doing it this time. I should always verify that technicians don't break stuff before leaving. My house has two adults (my wife and I) and I am the only one that knows how to use the dampers (their own technician during the spring maintenance showed me how to use them, before that I had no idea). I have no problem paying whatever is needed to fix something if I broke it or it's just wear and tear (example, I have their plumbing plan too and I paid 600 dollars for them to literally replace a small PVC pipe that is worth 10 bucks - labor could have been 30 minutes if the CM plumber hadn't broken the adjacent PVC pipe by mistake -making a mess - and made it two hours since he had to go to Home Depot to buy a new one) . But this case is obviously not that. It's very sketchy and I am not renewing my contract with them and I will be looking at other companies in the area for my service and fix my dampers. A company I can trust - I am pretty sure there are many in this area but CM is not one of them. PS: The topping on all of this mess was a verbal threat from the CroppMetcalfe CSR for defamation when I said I am going to leave them bad review on Google and Yelp - I usually don't but the sketchiness and bad Customer service makes this situation deserving of them. I feel the need to warn other potential customers that this could also happen to them. My review is just one of many bad ones they have. To be honest I should have been more careful when I selected them to maintain my heating/AC and plumbing. I should have checked their reviews here before hand. read more

I want to recognize Arthur for his exceptional customer service in handling and treating a problem I was experiencing at my home with rodents. His expertise, professional demeanor and thorough inspection of my property, in addition to his sealing up a point of entry took care of the problem. He is accurate, very knowledgeable about pests of all kinds, and has the highest standard of excellence in his work. He deserves special recognition for all he has done. I am a very pleased and most grateful customer. read more

Anything but "5 star service". Don't return messages, don't provide status, don't follow up. This week has been insane. Yes, it's been over the top hot but the issues we are having stem from lack of communication and miscommunication with CM. AC went out Saturday. CM doesn't work weekends so came out Monday. Nice, knowledgeable tech. At this point we are feeling very confident in our choice of servicers. Part was supposed to be ordered Monday. Assume it was ordered Tuesday. After several status request messages left with CM "parts department", and no callbacks, finally got Mike in parts. Put on hold a long time but told part would arrive locally Friday and it would be no problem to then get it installed Friday. Called Friday morning again - parts guy would check on status and call me back. No call back. Called again hours later and told yup part will be at vendor by 3, and they will send someone to pick it up and yes, it would be installed today. Called again a couple of hours later - dispatch picks up and says Um No, parts guy Notes say there is a delay with shipping, not arriving today and no updates to delivery status. Tells me parts guy never picks up his phone so she'll email him and ask him to call me. No call back. In the meantime, I spend much time tracking down the ordered part with the manufacturer (no purchase order number or part number to go off of). Manufacturer finally locates order and the status is that it's not even scheduled to leave their warehouse for 13 more days!! Are we kidding? Call CM back, talk to Mike who claims he has no idea who the vendor is or who the source is supplying the ordered part; he'll "check". Put me on hold. That was 29 minutes ago. I'm banking that I was put on hold and he left for the weekend. Totally disgusted with how this has been handled. The "it's hot" everywhere answer DOES NOT APPLY. No call backs, no status updates - this is a communication and customer service issue. CM gave absolutely no indication that this was a multi week ordeal so that we could plan for the hottest weeks of the year without AC. They did however sell us a maintenance package or two along with ordering the part. They were HAPPY to do that of course. Seemingly could not care less about restoring our service. Definitely feel like we are just another number. Seriously disappointed. Our previous experience with this company was better. Unsure what the source of the change is but it's gone downhill. read more

I have had my air handling unit inside my condo under preventive maintenance with Cropp Metclaff for over 14 years. They are reliable dependable professional and always safe. Even more now they are doubly safe with their masks booties and gloves. I would recommend CroppMetcalfe to anyone who needs to have reliable air handling equipment maintained or a new unit installed. read more

Update: So, about a week later someone called us and asked why we didn't just call and have them come back. We told them that we did (how did he not know that?!) but we were told it would take a day for them to come back so we took out the manual and found their mistake - after about three hours. We played telephone tag then just gave up. No apology, offer to come back out, or any other remedy. I write this so that if you don't get the impression that this company cares when they respond to a review. They clearly don't. read more

I have used Cropp Metcalfe for years. They quality of service has gone completely down. I booked an appointment six weeks ago. The six weeks later they canceled the appointment 12 hours before their arrival. They did not schedule another technician. Next appointment two weeks later for a two hour window, no show, no call, no updates. Called them to find out the current customer is having problems it will be another hour. One hour later another hour delay. Two hours later - no update, called Cropp they contacted tech who did not answer. I was told there were 10 other people after me for service, for the same tech- Really- 10. Waiting 5 hours so far. The new service plan seems to be sell as many service contracts, take as many appointments, and see what happens. The customer is Crop Metcalfe lowest priority. Money is priority 1! read more

I really appreciate the effort to get me an appointment soon, as I only have one toilet. The first time he came he did not see the issue. He came back a second time when I heard the problem again, and did not charge me for the visit. It's all fixed! read more

Diagnostic Fraudulent Ad croppmetcalfe's diagnostic/maintenance check is actually just a technician visit, specifically, "it is just to have a conversation". Wasted an entire Saturday with their 5 hour window, to only be told that he is not here to Diagnose what is wrong with my unit. Then what are you here for? Clearly, I called you because my job is not in the AC field. Are you honestly just going to go with what I say and really not figure out what is wrong with my unit? Ughhhhhhh read more

Stay away! Stay away! Stay away!Stay away!Stay away!Stay away!Stay away!Stay away!Stay away!Stay away!Stay away!Stay away!Stay away!Stay away!Stay away! Charged me 1000$ and issue wasn't fixed what a ripoff, so many other places to go to. To be fair this was for the property located in washington DC not sure how the regional offices work. You send me your number Eric and i will call you. read more

Technician went to my relatives condo they are renting out and I was told it was just to standby as the tenants child (Under 18) was home and they wouldn't proceed with work unless an adult was present. Showed up on the scene and i met with Moises who got out of the car and informed me there was a pending balance that was due for labor in the amount of $280, was very surprised and upset and asked what exactly he was going to do he spoke in HVAC Tech Terms which doesn't mean much to the average consumer I explained to him I was there for about six hours the day before unthawing the ice that had frozen on my unit and he didn't sympathize or anything just went straight to there's a charge for $280 for his hour or less visit and he'll let me know when he's done. When he came back to me after checking the unit that he's doing this really great discount from $1200 to $900 less and that all I have to pay now is $300 some for both labor and parts, wow sounds too good to be true okay sure do what you think is necessary and I need to leave for work before 11am. Moises finished and went to his van to write up numbers, he comes back to me with writing on his gloves and an iPad with an outdated software thats not user friendly for understanding what exactly i'm being charged for, he proceeds and tells me after signing the contract the price now is $650 and to pay, i'm now upset and have completely lost trust in this business and their tech but i need to leave for work so went ahead and paid. Today i'm writing this to inform anyone who uses them to not let them proceed with any work unless you have a solid quote in writing for both labor and parts as i had the carpet pulled from under me. Work was done okay but I'm sure could of been done at a reasonable price from what i was invoiced that day. read more

100% Scam. They sent a guy who could not fix or replace a faucet. He said it should be under warranty and left, but not before charging a service call. I explained to him that we just purchased the house and don't have any paperwork. We would have paid for a new one, but it seemed that he was looking for a more expensive job and not our simple faucet repair. I called the company to complain and they were not responsive. read more

Totally ridiculous markups. Replaced a $12 Capacitor and charged me $205. Then took a total of 8 minutes to replace my fan Motor which costs $189 retail and charged me $749. Neither I Nor any of my friends that I've told this story to will ever use them for A/C service....never! read more

I was referred to this business by a homeowners guide circulated in my neighborhood. I'm surprised that I'm writing such a negative review because they were included in this booklet. I scheduled a service for today for a garbage disposal repair or replacement. 1) Last night I got a call confirming the technician would arrive at 8am today. The technician arrived 40 minutes late but did not call to notify me. 2) He attempted the repair for about 5 minutes, then told me a replacement was needed, and he had units on the truck for $800. The retail price of the models he quoted were in the $100-200 range. 3) After I politely declined the replacement, he left everything he had taken out on the floors and countertops without cleaning up after himself. Barely said thank-you when he walked out the door. This was over-priced, dishonest, lazy service, and my problem was not even resolved. Now that I'm reading the horrible reviews written below, I'm glad I'm not the only one who feels this way! read more

Phone rep and the service tech, Pierre, were nice, but they charged me $225 dollars to install an $8 part that you just simply plug in on top of the $99 service call. I understand paying for labor, the cost of the part, and testing, but this was ridiculous. They have not responded to my email asking about why such a huge upcharge. I would avoid this company as there are better ones out there not as likely to overcharge you. read more

I had Cropp Metcalfe come by to put in a replacement garbage disposal that I had purchased. I asked about price before when calling for an appointment. None was provided. I had replaced this earlier garbage disposal myself, but because of its weight and my age, I didn't figure I could do it again. It is an easy and relatively quick job... took me about 30 minutes to put this one in. When the "Five Star Plumber" arrived, he looked at the disposal and gave me a price of $500+ for this job that should have taken no more than 30 minutes. That equates to $1000 an hour. I quickly let him go - paying his charge of $86.95 for the visit. Even if the job took an hour - once again a inexperienced first-time installer - me - did it in 30 minutes - $500 an hour is a mighty pricy cost. The plumber informed me that "everything has gone up" - but there was nothing for him to buy - we are only talking his time. I hired a licensed plumber to do the job - he finished in 20 minutes. I have come to believe that the Cropp Metcalfe man didn't want to spend his time doing the job so gave an outrageous estimate to then "earn" the diagnostic charge of $87. I hope I am wrong about this, but be warned. read more

Absurd prices and the sales rep doesn't return calls or emails. Their costs are high to make up for their huge overhead due to radio and tv commercials. They can't even give an itemized breakdown of costs for a simple job. When I asked why the estimate was so high I was told because it takes time to do it right. Took 4 calls and emails to get a simple estimate. read more

Not impressed. I called Cropp Metcalfe because I had pretty good experiences with my mother's house in DC for furnace, A/C and plumbing work a couple years back but I will look elsewhere from now on for service. I expect to be given viable options to help weigh the pros and cons from a repair professional and I don't want to have to wait on another appointment with an estimator/sales rep two days later. For this appointment, I was given a window of 8-12 for a tech to come look at my A/C which was not blowing very cold, likely in need of freon. I told the scheduler it was a 1988 model. At 10:44 I got a call that the tech was on the way. At 10:48 they called back to say he was tied up at his job, an unexpected issue and would be about another hour. I called the office back at 12:45 to ask what the status was and they checked and said he finished the other job but had to have a lunch break and would show up about 1:30. He showed up, not even a cursory acknowledgement that they were at least 1.5 hours late (I could have gone to work in the morning too) , he checked out the unit and said the freon was about half low (got it) and had a leak (thus the need for freon) and it would run about $350 to look for the leak, then whatever repairs were needed (no idea, it might be a thousand or so for a new coil?) plus the freon, old style R-22 at $150 per pound, likely another $300 or $400. He said it was a lot of money to put into an old system, which I understood, but I asked for a recommendation on whether just the freon recharge might get us through the last month or so of summer. No way to tell, he said. Fair enough. I asked again for his recommendation and was told it's up to me. Got it. So do I need a new system, and how much is that? Several thousand dollars? He could not give me a price but said it would be at least double that, and they would have to send another company rep to give me a quote. He called the office but the earliest a person could come was two days later. Still no A/C today, not a good prospect with a home office, so I said no thanks. I asked again about the chances of making it a few more weeks or month with a simple freon charge and was told it was up to me with no guarantees. I said I would just pay for the service call $105 or whatever, and figure things out. I called a tech I've used before but who runs his own small business out of distant Maryland (I'm in Arlington) but he happened to be working in DC that day and he said he'd come over in the late afternoon. He ran all the tests and cleaned the coils, and said he thought it was worth trying to make it through summer, pumped in 4 pounds of freon and a sealer and got everything set up and working fine, still cooling as of today, and said if the freon is gone again in two weeks we'll know I need a new system -- no need to run any other tests on a 29-year-old system, and he agreed that it's not worth major repairs. So, yes, I should have called him first. read more

Got ripped off. Called them for a clogged bathroom. The guy comes to the house, as I explained him that I have tried unclogging it but it wouldn't work. I have a 2 year old and he may have put a toy down the toilet. Without even looking at the toilet he gives me a $ 200 price and tells me that they will need to run a tool to look at the pipes, etc. Ok, fine, go for it. However, the guy first come in with a tool and in a few minutes unclogs it. He said that whatever was there, it continue going down. Toilet is fixed. I pay and he leaves. The following day, I get the invoice from the company. What I don't understand is that the invoice shows a "toilet clog rate as 80 something dollars", yet he charged me 205 for 5 minute work. Asked to have a manager contact me about this, but nobody got in touch with me. Steer away from this company. read more

Cropp Metcalfe has been managing 4 of my props, including my home, for several years. As of now, their service is 5 star. The reason I'm giving them 4 stars is because of some issues in previous years, but they have been 5 stars in the past 2 yrs. If that continues for another year, I'll upgrade them to 5 star, hope they do. read more

As a part of a furnace replacement, we paid an allowance for a Fairfax County Permit. No permit was ever pulled and no inspection following, but Cropp Metcalfe kept the fee. read more

Horrible service. I've never experienced this many issues from a contractor in all the years of being a homeowner. They came for a hvac maintenance check and didn't properly put the panels back in place so we didn't have heat or air for 5 days. We had no problem with our hvac system before this visit, the technician had no idea how to properly check the unit. We then had a maintenance check for plumbing. They said we needed a minor toilet rebuild for our toilet that had no previous issues. They installed the fill valve and after that our toilet stopped filling with water. The technician broke our toilet. Another technician came out to fix it and now it runs nonstop, 24 hours a day. I have tried getting in touch with a manager 4 times over the past 2 weeks and have not been able to speak to one. I have left countless messages and recieved no call back. How can a company function so poorly? How can multiple technicians break units that we're having no previous issues? Please save your time and money and use a proper company. I highly recommend Len the Plumber. They came immediately and fixed all of the issues that Cropp Metcalfe broke. I am making sure my neighbors are aware of these issues and will not be using their services. read more

In the early morning hours we saw a mouse and immediately called to get an exterminator to check out the property. They were able to schedule for the same day and the tech was one of the most professional we've ever dealt with. Went out of his way to check every crack and crevice and seal up the home, despite the fact that it was raining. Great response time and great service. read more

This review is for plumbing. We've had better luck with their HVAC service tho they are expensive. Pro: Very responsive. Got a plumber out in one hour. When we needed him to come back he came the same day. We really appreciate this! Also he tried a very comprehensive 3 hour process of checking anything that could be causing our leak. And when I called to schedule the lady kindly told me about a $50 off coupon on their website that we could apply to the visit. SOO NICE. Their phone team is great and has been anytime I've called. However...Con: He did not determine the source of the problem or solve it. Over two visits. It turned out to be a common problem diagnosed by our HVAC guy who obviously is not a plumber, and a plumber from another company. Instead of checking the drain lines for clogs, when he saw some water coming from the HVAC he just said call your HVAC guy - on an HVAC system that had been replaced 6 months ago. While there did not even think to check the drain line. Turned out there was a clog in the central drain line that my HVAC guy diagnosed. While it took 2 days to get another plumber out, he agreed that was the problem and fixed it. read more

If I could give this company zero stars, I would Stay away at all costs. Sold us a new 3.5 ton unit and bragged about how great it was in October of last year. We've had to call them several times - and their techs don't show, so don't even bother. Unit still does not work properly. Guess what their solution is? Selling us a 4 ton unit and swapping out our twelve year-old ground unit (which works better) for the 3.5. These are dodgy sideshow men. They lie to you over the phone. Literally tried to tell me that we cancelled an appointment due to an emergency. We didn't. Crooks. Are not upholding our contract. Have asked for their lawyers and CEO. NO REPLY. PS: Yelp, you really need to offer a zero star rating. read more

Excellent service from a technician that was courteous, personable, and very professional. Very pleased with the service.

The technician was polite and courteous. He arrived on time and answered all my questions. I have their preferred maintenance plan and they have kept my 20+ year old HVAC system running smoothly. I continue to recommend CroppMetcalfe to my neighbors. Thanks read more

We had a leaky bathroom sink that we thought might have been a problem with the indoor pipes and covered by our house maintenance insurance. The insurance company sent a team (Walter and Darnell) from Cropp Metcalfe, who were scheduled to arrive between 8 and noon. What a pleasant surprise when they showed up at 7:55! The sink problem was not covered since the problem was with the faucet. I was more than willing to pay Cropp Metcalfe to fix the problem, Walter and Darnell did! They also fixed another problem that WAS covered by the insurance. I've never received greater, more courteous service than that from these 2 gentlemen. I will add Cropp Metcalfe to my "plumber" contact for any future needs! read more

Great Company! Great Service! Totally Satisfied. This review is long overdue. After a few occasions of dealing with various Heating & Air Conditioning/HVAC companies who either don't show up on time or don't do the job properly.......it is a pleasure to find a company that's trustworthy and does the job well for a fair price. I have used CroppMetcalfe for my Heating & AC/HVAC service and repair needs for several years now. They are always dependable, on time, and get the job or servicing done right the first time. I called CroppMetcalfe needing AC repair and they immediately had an appointment available for me the next morning. This is exceptional service especially since most companies in the DMV often try to space your appointment several days to a week out from the time you really need them...which makes no sense to me. In addition, I was able to request the same technician that usually services my home. Just my luck, because my AC system went on the fritz during the 4th of July holiday weekend! I mean really???...One of the hottest times of the year! It was so hot in my home it felt like the devil was cooking me breakfast. The technician that came out to assessed the problem was Thanh Tran. Thanh is an excellent technician and very knowledgeable. I have a complex Space-Pak Air system and prefer not to have a some ordinary "Joe" fool around with it or cause more problems than there were originally. This is never the case with Thanh. He is an expert in this business and goes 'above and beyond' to fix issues. I have witnessed this first hand on my system which runs through my entire home, attic, and requires you to work on the rooftop to access the unit as well. Thanh worked to resolve the problem without a fuss in all these areas. He is exceptional and a great asset to this company. He explained thoroughly my issues and everything that needed to be fixed on my AC system. I got a written estimate and he was not pushy like most of the service techs are. This time around my repairs were not cheap but fair. Besides...peace of mind and comfort are two things I'd rather not live without! I decided to go with the estimate and got my system fixed in no time. I would recommend CroppMetcalfe and ask for Thanh Tran if you need someone reliable to repair your Heating & AC/HVAC problems. In my experience, CroppMetcalfe seem very trustworthy and fair. I will be using them again for my winter maintenance check. read more

The worst Service company you can hire and they are not honest. They showed up couldn't fix my problem and charged me 105$ for the 'glorious' visit. Few days later my card was charged 192$. If I could, I'd give them negative stars! Stay away from this company ... read more

After leaving a poor review, CroppMetcalfe sent me a letter canceling my service. I'm impressed. Personally I might have taken the high road and tried to work it out. But good for them and their you-complain-you-get-terminated service contract. read more

They came to my condo in Centreville and gave a quote of $1200 to replace 18" of gas line. When I asked for a parts/labor breakdown, they said they didn't have a breakdown and that his 14 years experience told him it would cost that. When I spoke to his manager, the manager says that they do quotes like that and if I wanted to purchase the parts, it would cost $150 an hour to do it. Well, I then found out that the manager called the tech and told him that when he did the install to ensure it took 2-4 hours. At this point, I knew a scam was going on and the manager was entering into the realm of attempting fraud. When I purchased the parts, they came to a total of $110. I found a better company to use and the labor dropped down to $255, this included cleaning out the pilot light line. So total cost for this repair was really $365. What I would like to know is where does the other $835 go for "14 years experience". I have never and will never use a company that provides no breakdown of parts/labor. That is basic good business policy for the service industry. When no breakdown is provided, I feel that it is the start of a scam. When I posted a review on Facebook, someone responded from the company about their quotes stating that they provide a all in one quote and that is the way they do business. BUYER BEWARE! read more

CroppMetcalfe has regularly serviced my HVAC for the past 3 years. They did a good job of cleaning the coils and making sure it was in working order. Right before it was time for our winter 2015 service appointment, our heat stopped working. I called, made an appointment for a service and repair appointment. There was a foul up in the scheduling. The guy who arrived said he was only there for a service appointment. My husband told him we actually needed a repair AND service appointment. 3 hours and freon fill up later, there was still no heat. When I pointed out CroppMetcalfe fixed a part for us the previous year, there was finally a light bulb moment. That's when we were told we needed a new HVAC. I'm sure you can see where I'm going with this: WHY didn't the service technician look at the history of the unit? It's right there ON THE UNIT. It's also in their hand held device. There were multiple ways to see there was a repair last year and possibly, the part was broken again. Although I felt the technician wasted our time, I still paid him the $159 for the service call. Even though he added freon to a unit that didn't need it. Even though he serviced a unit that needed to be replaced and didn't work. We also had CroppMetcalfe come out and give us a quote for a new HVAC unit. The sales guy came out, looked everything over and said he'd get back to us shortly. The following Monday (the service call happened on a Tuesday, the sales quote for the new HVAC unit on a Wed), we still didn't have a quote from CroppMetcalfe. FYI-the replacement cost on our HVAC unit was between $6500-$13000. I bet you already surmised we didn't use CroppMetcalfe when we purchased our new HVAC. After this entirely frustrating experience, we'll be taking our business elsewhere. read more

I scheduled these guys to come inspect my HVAC system, which is required by my apartment building. Scheduling was a breeze and the person I spoke to seemed very courteous and professional. Flash forward to the day of the appointment... I was told that I would be called before the time frame of my appointment (1pm-5PM)... I never received such a call. I called them at 4pm, got transferred to dispatch, and was told I was "next". Can't tell you how many times I have heard this and it typically means either "oops, we forgot about you" or "eh, whatever". In any case, I waited an additional hour and a half. It is not after 5:30 and when I call, nobody is in the office. These jerks don't even have the courtesy to call you and tell you they won't make... they just stand you up. Thanks for nothing losers read more

Big disappointment. I had a Bradford White water heater that needed servicing. The Cropp technician said it would be better if I could find the part and it would be cheaper. So I called around with no luck and called Bradford White and they said just use the contractor service and they will handle the warranty work. Well to my surprise Cropp gave me the run around and quoted me 880 dollars for a gas regulator only. I told Cropp that I was covered by warranty and they ignored me and said they charge a flat rate. Anyway another company I used covered the warranty for full heater replacement and charged for labor only for 700 dollars. read more

We have had Cropp Metcalf for years, and we have their Gold Policy to come and service our systems twice a year for preventive maintenance. They do some good things, and their fixes had been fine, but over the past year, things have gotten worse. The technicians are nice and competent, but it seems they always try to sell something additional to us every time they come. They are now bad at meeting their appointment times, and they don't even call when they are going to be late. Their phone support system isn't great - as I'm on hold for 20 minutes when trying to find out where they are. So - it's very frustrating to deal with them. I'm about to search for a company to replace them. I'd give 1 star for service/support and 3 stars for overall quality. read more

Use them to replace the furnace about five years ago and AC unit several years later. Of the three estimates for the AC theirs was the middle. Life has taught me lowest comes with excuses and problems. Two techs came as scheduled, did the work and kept to the estimate. Have the annual maintenance plan since which is a deal. I'm always contacted spring and fall to clean and maintain the HVAC. No problems, no worries. read more

I had Croppmetcalfe install a new hvac system in my condo in July 2015. Somewhere around 7k. I can't caution you strongly enough against hiring this company for any work on your home. It stopped working less than 6 months later. when they came back out, they wanted me to pay for the wiring problem or sign up for their maintenance contract. I told them I wouldn't be doing either because it was a brand new system and so it shouldn't need a maintenance contract. Very pushy, but They covered the repairs as under warranty. Less than three years later, May 2018, the compressor is grounded and keeps blowing fuses. 2,000 dollar quote to fix my less than 3 year old hvac system. Everything I have researched says that there is no way a compressor should be failing in under 3 years, either the installation was bad or the equipment they sold me is bad. After throwing a real sleaze bag technician out of my home, and arguing with some dude who called me the next day, they did the work for $1,000. Well, I offered them 1,000, which I thought was very generous on my part and I expected good service in return. Not so much. I didn't hear from them for 3 days, so I called and found out I would have to wait 10 days for the part to come in because it was not a 'mission critical' order. Well there's a grand of generosity back in my face, thanks! No one can tell me why it failed or if it will happen again, they didn't even look at the air handler. So much for that 5 star technician bit. So I am stuck waiting for this to happen again now... If you want to drop 7+ grand on something that should last 20 years but will probably die after 2, than that's your business, I warned you. Hopefully someone reading this avoids my same costly error by not doing business with this company. read more

I wanted to thank Bill D. for doing an awesome job of fixing my furnace. We woke up to no heat this morning and called CroppMetcalfe and Bill was here in less than an hour. Bill was very pleasant and efficient. The problem turned out to be minor, fortunately and Bill had it fixed in a jiffy. The hum of the furnace was music to my ears. The price for the service was very reasonable considering that today is Saturday. Thank you, Cropp Metcalfe, for turning the heat up. You guys are fantastic. I will recommend you to all my friends and associates. read more

If I could give zero stars, I would. We were having AC problems and had a technician come out. He charged us to clean our HVAC (even though it had been cleaned a month ago) and said nothing was wrong. So obviously our AC was still broken so I called the next day to have them send out another technician to actually fix the problem. The second guy thought it would be a good idea to not bring any tools with him, He literally just "looked" at our unit to come up with the bright idea that we needed a whole new unit that would cost thousands of dollars. When I questioned why the first technician (who actually brought tools with him) didn't find any problems, he said that the first technician was young and inexperienced and couldn't see the problem. Which was awesome to hear that I'm paying these "experts" to do work on my place. Since I did not believe that this man was an HVAC whisperer, I found it best to call a company who would send out a competent technician that would actually bring tools, not talk poorly about other coworkers incompetency and ultimately fix the problem. I ended up having SCS Heating & Air Conditioning in Vienna, VA send someone out who actually fixed our AC, and for a reasonable price. I would highly recommend them. read more

Plenty of notice 30 minutes out. Reminder call the day before. Easy to make an appointment and the tech was on time. He did a great job. What more is there to say? I've been a customer for 15 years. Beverly A. read more