CroppMetcalfe has been a reliable company to work with. They send our preferred technician promptly and adjust the speed of service to match the criticality of our need. Over the years, I have shopped and always select CroppMetcalfe. One issue is pricing. This last time, our system had leaked out coolant.The charge to replenish coolant was over $500. We did not yet want to replace our airconditioning system quite yet. We paid the fare. For their responsiveness and excelent service, we will stay with Cropp Metcalfe. read more

I've had maintenance agreements with Cropp for over 30 years and have never been disappointed. I like being able to track the tech so I know when he will get here. The techs have always been very polite and answer my questions. I've never had anyone try to sell me additional services which always happened before I settled on Cropp. read more

WILL NEVER USE CROPPMETCALFE AGAIN My HVAC unit stopped working on Thursday, June 11th. My wife and two kids (ages 5 and 3) live in a split level home. All the bedrooms are upstairs. The HVAC that broke serviced our upstairs, so without our functioning A/C during the summer our family had to all sleep together downstairs. CroppMetcalfe sent a technician out on Friday, June 12th, and told me that multiple parts need replacing but could not give me an estimate. I waited through the weekend, calling every day to get an update, but the call representative could not give me any details. On Monday, June 15th, they told me that the repair would not be possible until Monday, June 29th, a full two weeks later, and I had to pay 30% of the repair up front so that they could order the part. This cost about $1800. I agreed to move forward with the scheduled repair, but asked if there was anyway they could expedite the parts, and that I'd be willing to pay extra since my entire family was living on top of each other in our living room. The Cropp representative said they would put a note in to expedite. I called every day after that, asking for an update of when the part was going to arrive. For the first couple days, the Cropp representative would just say "the repair team will notify you when the parts are in." I tried to ask if they could look up when the part was set to arrive (like how you can track a package in the mail or on Amazon), but the response remained, "the repair team will notify you when the part is in." Finally, around Monday, June 22nd, the call representative told me the repair parts were set to arrive that Friday, June 26th. I continued to call every day for an update to see if the part could come sooner. Finally, on Friday afternoon, June 26th, the day the repair parts were supposed to arrive, I called Cropp to confirm the parts had arrived and that I was still slated to have the repair done on Monday, June 29th. It was only then, on that call, that the Cropp representative told me that the parts had not arrived, my repair was not possible for Monday, and that the new scheduled repair date would be the following Thursday, July 2nd. I was incensed that, 1) the repair was further delayed, after waiting for two weeks, and 2) that no one from Cropp told me until I called them. At this point, I told Cropp that I would be canceling my annual service plan with them, would never use their services again, and the only reason why I didn't cancel the repair was because I'd already sunk $1800 into the replacement parts order. Fast forward to the day of the repair, Thursday, July 2nd, and the repair tech showed up without all the necessary equipment and know-how. He had to call another person to come out and help. They finally replaced the two broken parts, but the A/C doesn't even work as good as it did when it was about to go out. The A/C doesn't get nearly as cold as it use to, and we have to run the A/C all day just to keep the room at 75 degrees during the hottest part of the day. Because of this disastrous experience, we demanded a discount. The repair tech said he would talk to his supervisor about a discount. Since the repair, we still have not received any calls or emails from Cropp about the updated bill. We have been calling nearly every day to get an update, but no one responds or cares to follow up. The take away from my story...don't ever use CroppMetcalfe. They are unresponsive. You have to call them to get them to respond. It seems like no one works on the weekends. The internal departments/divisions clearly do not talk to each other, so you have to re-explain your situation every time you talk to a different human. You find out the day of that the company is updating the repair schedule. And it seemed like no one had a sense of urgency to help me get A/C back so that my five- and three-year-old children could actually sleep in their bedrooms with functioning air conditioning. Save yourself a lot of anger, frustration, and money, add do not use CroppMetcalfe. read more

Had a warranty with installation of previous owner. We used because of the warranty; but as soon as warranty was over we went with another HVAC company. They constantly couldn't find us in the system or would send a technician out with a ticket that wasn't under the membership. We would have to wait for that error to be fixed before services could be done. Very frustrating. read more

Terrible service with absent leadership!!! As required by HOA, I had CroppMecalfe at my property in McLean, VA to perform a routine HVAC inspection. For more than a week, we have been calling daily to request the completed inspection task list to provide to our property management company. Each call we are promised that Josh the supervisor will get it to us by end of day. Josh never sends proof they actually did what is was they were paid to do nor is he available. When trying to contact the manager of Josh the supervisor, they are not available, or any management for that matter. They can send invoices and receive payment. Don't expect much past that. read more

Do NOT recommend. We have used CroppMetcalfe to do our semi-annual HVAC inspections for our condo. Usually the Report/Task List from the inspection is sent automatically, but this time it took several phone calls before they sent it, and it was blank. I have since called multiple times asking for our report and/or to speak to a supervisor. Apparently the supervisor doesn't have a phone number or email address. I haven't received any communication and we still haven't received our task list, and they are still saying that they have "escalated" the issue. It's been a week now and the representative says the information is on the technician's iPad, but isn't able to explain why they can't just send over the report. I will be filing for a chargeback. The manager, Josh, is consistently unavailable and does not answer the phone when the customer service representatives call. Apparently no member of the management team is ever at work either. read more

Always excellent service, and on-time. Never overcharges. I highly recommend CroppMetcalfe.

My home was built in 1880 and, despite some changes, I've needed CroppMetcalfe to come to my rescue a couple of times. Trent was here to fix up a bum kitchen faucet, and he did an admirable job. And, considering all the work and back and forth, the price was right, too. read more

We had an HVAC system replaced recently and it was done by a team of 3 professional installers in about 6 hours (we had expected it to take all day) with only a week's lead time. The system was running fine for about 3 weeks when we got a fault indication. Cropp Metcalfe sent a tech out on the weekend; he basically "rebooted" the system and explained how the new computerized systems are sensitive to power fluctuations (in other words, the power does not need to fail to cause issues). There was no charge. We now know what to try in the future before calling for a technician. We have been customers of Cropp Metcalfe in Fairfax for 22 years now and have only had one minor negative experience. Bottom line: we're quite satisfied with their courtesy, service and expertise. read more

Failed to replace AC cooling parts just installed 3 months ago that failed again. Horrible.

A crew of two people cleaned our A/C and dryer vents on July 02, 2026. They were very professional, considerate towards our property by wearing shoe covers, and they did a thorough job with the dryer vents. The cleaning of the A/C vents was done methodically, all vents were vacuumed. We are very grateful and highly recommend CroppMetcalfe. read more

Addison did a very good job of providing my spring HVAC maintenance service. I would have given a 5 review, but I never received a copy of his inspection report. I even asked him for it before he left. he said I'd get it in an email. that was 2 weeks ago. never did get it. read more

NOT RECOMMENDED; I had concerns with both billing transparency and honest/timely communication. I was told a $50 discount would be applied, but it has not been reflected, and the $441 charge has not been clearly itemized despite multiple requests. The technician spent 1/2 diagnosing the problem and less that 1/2 hour pulling out and replacing a stem cartridge. The work does not align with the charge. I also did not receive follow-up for over two months, and was then informed that legal action might be pursued before these issues were resolved. read more

Waited throughout the 12-5 pm appointment window, and they still have not showed up. They sent an auto notification at 4:30 to track the technician, but they cannot locate the driver. On the phone waiting on hold with their dispatch. CroppMetcalfe is NOT the one with 5 stars. read more

A technician visited my property on June 1 and to evaluate an AC issue. Nearly two weeks later, I still have not received an estimate, repair recommendation, or any meaningful follow-up communication. The most frustrating part has been the complete lack of responsiveness. The company advertises 24/7 availability, yet I have been unable to reach anyone by phone to obtain an update on my account. Multiple attempts to get information have gone unanswered. This is a rental property, and my tenant is currently experiencing cooling issues during temperatures exceeding 95 degrees. I also have a Section 8 inspection scheduled next week, making timely communication and documentation especially important. Despite knowing the urgency of the situation, CroppMetcalfe has failed to provide the information needed to make a repair decision. The technicians who visited appeared professional, but the office communication, follow-through, and customer service have been extremely disappointing. After two appointments and nearly two weeks of waiting, I am left without an estimate, without answers, and without a clear path forward. I chose CroppMetcalfe because of their reputation and claims of being available when customers need them. Unfortunately, my experience has been the exact opposite. read more

$410 per hour is what they charge! Service and talent are great. The hourly rate of $410 per hour after some of the work is complete and when quoting the next job is extortionate. read more

I have a service contract for 24x7 priority service on my HVAC with CroppMetCalfe. I called for emergency repairs and no one ever answers the phone. Call the 24 hour emergency line no answer go to web live chat and get a text message at 6PM yesterday saying someone will call me ASAP still no call nearly 24 hours later. Why do I even pay you if you can't meet your own SLA for 24x7 support! read more

As a long-term client (over 20 years) of CroppMetcalfe, I have appreciated the quality of service provided for my HVAC needs across multiple homes. However, my experience with the Home Performance Team has not met the same standard. We engaged this team to address specific challenges in our home, including hotspots, inadequate airflow, and high humidity. Although we followed the expert's guidance and implemented the suggested enhancements--at a significant cost--issues such as high humidity levels (sometimes exceeding 75%+) and persistent hotspots remain. Despite reaching out multiple times to the Home Performance team and its leadership, I received sidesteps and unreasonable suggestions, such as paying for another assessment to identify the same issues we initially sought to resolve. This is disappointing, especially since the initial work did not address key problems we had already paid to fix. I believe it is reasonable to request a team member to review the completed work and ensure everything is functioning as expected, given the substantial investment made in the recommended solutions. CroppMetcalfe _ read more

Cropp Metcalfe was scheduled to replace my faulty old furnace today ie Saturday February 7th. I called three times and I was told that the technitian was on the way. Then the technician called and said he cannot come. Then I get a text saying that the technician is on the way. Then a person called Chad Riggott calls me to say that the earliest they can have a crew out is Monday. This is utterly unacceptable. My furnace is faulty and can stop at any time. I told Cropp Metcalfe that this was an emergency and that too on the day that the biggest storm in the East Coast is expected. Cropp has failed to live up to their reputation. read more

We've had a service contract with Cropp for over 10 years and the service is always top notch- friendly and knowlegable. Recently we had an issue with our AC and senior tech Ryan Cechvala was awesome. He was able to clearly diagnose, discuss and offer options to our issue. I highly recommend. read more

I had a scheduled AC install today from 8:00 to 12:00. My tech (Peter) arrived just before 8am and his partner and boss (Rigo) soon followed. Both of them were great guys. Professional and upbeat. It was warm and muggy outside but it didn't slow them down. When they were done, everything was brand new, all cleaned up and the house was already cooling down. I don't know what more they could have done. I gave them something cold to drink, signed a few documents and they were packed up and down the road. Thanks go out to Peter & Rigo. Appreciate the hard work and friendly service. David Q read more

CroppMetcalfe provided quick and affordable service. Technician, Mercury Ford was prompt, professional, knowledgeable and straightforward. He thoroughly explained the problems he found on my gas furnace. Mr. Ford, shared my options and his professional recommendation to correct, without any scare or sales tactics and no up charges. read more

When I spoke to the representative for a service call to fix my boiler. I asked if it the tech would be able to fix it the same day. The representative assured that the tech would have the part with him and would fix the heater at the visit. He also said that there would be a diagnostic fee of $115 but it does not go towards the repair. The the time window was 12pm-5pm and the tech didn't' show up until 4pm. It literally took tech 10 minutes and wrote up his invoice, and told me that he does not have the part. He also said that is no way that he would have a part because there are so many parts that he would have to bring with him. He also quoted me over $1,100 to just replace a circular pump which costed about $167. He said he would have to order and would not and could not tell me when the part would be available. His office closes at 5pm and he called at 4pm and no one would answer to check the part availability. He also said that there it is not a guarantee if replacing the circular pump would fix the problem and that he may have to replace other parts. It seems like he is just randomly replacing parts. The tech also told me to call the next day to check with the office if the parts are available. So my questions are as follow. 1. If your core business is heating and cooling why would you have all of the parts for the system. Shouldn't you at least know the common issues and carry those parts. I would think the if you told the symptoms, you would have a pretty good idea what the problem would be and not plan to randomly replacing parts. 2. Why would you misinform your customer that it can be fixed the same day when you cannot? 3. Why would you ask your customer to follow? Would you think the tech should check with the office and get back to the customer? I will be demanding my $115 diagnostic fee back as I was misinformed, and heater is not fixed. read more

Awful service and have used this company for various services since 2019. No more. Waited all thru my time slot (12 to 5pm) and no technician. Called at 2pm and told I was 3rd in the cue. Then got a call at 4:30pm saying technician running late and now would be arriving between 5pm and 7pm. Called at 5:50pm for status. Told still working o 2nd job. Couldn't tell me when the technician would arrive. I told him to cancel my appointment and find someone else to provide the furnace check. Terrible service. They are too big for themselves and I did not receive "Outstanding customer service" like all their customer service reps greet their customers with. read more

I called to get an estimate to replace my two HVAC units. The estimator came out soon and promised to send the estimates early the next week. I am going into the 4th week and still no estimate after calling the office 4 times and being promised it would be coming. I guess they don't need new business! I will go elsewhere. read more

I scheduled an appointment with CroppMetcalfe based on the Google reviews. Unfortunately, I did not have a great experience with the company after being upcharged for various services. Over the phone, I was told there would be about a $90 diagnostic fee for my plumbing issue. If I had them service my toilet, the fee would be applied towards the service. The $90 ended up being more than $400. I was told it would cost $150 to flush my tankless water heater, but ended up being charged nearly $600. Unfortunately, I was not home during the service so I did not find out about the charges until they were already complete. Please use my bad experience to be prepared/ready if you use their services. read more

CroppMetcalfe - Heating & Air Conditioning/HVAC Near Me - Fairfax, Virginia

A few issues but the tech made up for it. Specifically the back office support is not what it used to be. Techs are still solid

I contacted CroppMetcalfe because I am selling my house and need to replace the furnace before putting it on the market. This is time sensitive. On the day of my scheduled appointment, I received a text from CroppMetcalfe informing me that it was pushed back five weeks. A very unhelpful customer service rep then explained to me that it would be "impossible" for them to keep my appointment because they are prioritizing a/c service calls this summer. So much for customer service. read more

We had a new carrier furnace and water heater installed about a month ago. The first sign something might be wrong was the installation. Instead of doing it over two days they had two guys here from 9 o'clock in the morning until 10 o'clock at night. We had no idea whether it was done correctly but just had to wait until they finished. A couple weeks later we noticed a leak in the garage. Apparently the exhaust pipe taking water from the furnace was not working. This had not been a problem previously with the old heater. It has been a continual day-to-day nightmare ever since. The heater is gurgling and pushing water every time it comes on and sometimes it comes on and sometimes it doesn't. They ordered a new pipe two or three days ago and didn't bother to even call us today to give us an estimate on when it would be in we've called several times and the parts department is closed. This seems completely negligent and that they should've been able to tell whether the pipe would support the water running out from the furnace. Now we have to completely turn the furnace on and off frequently and see whether it comes back on because of the water problem. This happens all day long and all night long and we still don't know when it will be fixed. If the furnace fails to come back on, we will not only have a heating problem but we're worried about the pipes freezing because it's 30° outside in December. The lack of concern or attention to detail has been staggering. We only went with this company because of the carrier brand, but we should've gone with a different company that would have been more careful and responsive. read more

Plumber showed up an hour late from 4 hour window (meaning I waited 5 hours) and then said didn't know how to install toilet but would try if I wanted to take responsibility. Called to complain and company promised to send qualified tech and never called back. read more

I must say their technician was very good. We had a plumbing issue in our kitchen sink and he was able to unjam and unclog the disposal (fish scales!) and we didn't need a new disposal! Thank you for being honest and not pushing us to by something we didn't need! read more

They change my thermostat unite (witch stop working half a hour after the guy left) and they charge me $725 I just checked Amazon. The thermostat is $125. These people are thief I am definitely going to put a stop payment on my Am/Ex and cancel my contract with them read more

Don't waste your time to call them for service. It will cost you your savings for a small issue. Unethical practices. I had my AC fail and called HomeServe, which I have AC warranty contract with, and they use CroppMetcalfe as their service provider. The technician came at the promise time window and was here for 20 minutes and provided an estimate for $5,200 to replace the coil for 2015 AC unit. Since the coil repair is costly, he also suggested to replace the entire unit and will send someone for an estimates. I was surprised by the quick diagnostic and the cost to repair. So I called a different company in Ashburn, VA to receive another opinion. The new company technician was in my house the same day I made the call and spent f over and hour and a half conducting different tests to isolate the issue going up to the attic few times where the unit is located. Finally he indicated and based on the test, it was just low in refrigerant. I paid in total $595 for the service call and 3 pounds of refrigerant, and that's it. It was either an incompetent technician or unethical business practices. I will have to assume it's the latter based on the low ratings reviews. See receipts attached for the estimate from CroppMetcalfe, and the final repair receipt from the other AC repair company. PS- also canceled my contract with HomeServ. read more

CroppMetcalfe - Estimate to replace evaporator coil - Heating & Air Conditioning/HVAC Near Me - Fairfax, Virginia

See all

I would have given one-star, but the tech who identified the issue and did his best to fix it was excellent. The long-standing 12 years of service contracts I have had with CM is the abysmal HVAC supervisor/manager level. My current issue first arose the first summer (2012) when I moved into a new house. The AC on the upper level would not come close to maintaining the set temperature. It was in the mid-nineties everyday. CM sent a team from their Duct Div and determined that multiple large ducts connected to the system in my attic were improperly installed, resulting in several completely unattached, laying on the attic insulation. Cold air was spewing into the air not into the house system. The solution was to repair and replacement most of the existing ducts and install them with what was called the 3 tier security process. A process that was called the only way to ensure the duct remained attached and functional. A team in white protective garments spend a full day completing this. And I paid quite a sum, assured that this would solve all issues in perpetuity. This is the back story. The system functioned pretty well for a number of years. In 2023 or 2024 during a routine maintenance check the tech discovered one of the ducts was completely separated. His opinion was that it had not been properly secured. Yet, he admitted he was not trained in this duct speciality. I was upset with what I felt was a broken promise by CM, and place at least four calls to CM asking to speak to their HVAC manager. In each case I was told he was in a meeting but the message would be transmitted. After several weeks or longer passed, I never received a call back and as I am 77 years old, the issue simply slipped from my mind. On July 9th of 2025, returning from vacation, I discovered that the upstairs thermostat was registering 90 degrees; it was set on 70. Since my upstair has family sleeping there, I asked and was rewarded with a tech coming late the day. He found that the ductboard to which the duct was supposed to be permanently attached had basically crumbled into pieces, leaving the duct unattached. Again, the same uncorrected issue. I don't know if this was the same duct previously discovered, or a different one. The tech again said he put a temporary fix in place and would report it to his supervisor. The the solution was to be provided by the CM duct div. I expressed extreme displeasure and asked that his supervisor (Jose) call me asap to discover when/how CM was going to fix this. As of today, 7/16/25 no such call has been received. I feel that CM is devoid of the customer focus they should have. Especially in the cases of repetitive failures of prior work. Even more importantly, they have shown over my years of paying for their highest contract, GOLD, to be incapable of returning phone calls. I they do not respond to Gold members, would anyone believe they are attentive to non members. read more

Buy a hot water heater, get a ruined lawn I tried to submit this on your website but an error occurred right after I entered my name. Three weeks ago I had a water heater installed. The technicians did a good job installing BUT, for some reason, they took the old water heater thru my front garden and onto the lawn. They must have stopped midway because the next morning I discovered three areas covered with sediment/sludge on the grass. I cleaned it up but two weeks ago I noticed the lawn was browning and the grass was dying. I contacted my plumbing contact and sent him a picture of the lawn (attached). He sent that to a "higher up" who called me. I didn't catch his name or he didn't provide. Anyway, basically he just about accused me of lying, saying he had never heard of that in all his years and said that fertilizer caused the damage. He did send two men who raked out the dead grass and put down soil and seed. Fast forward to today and the dead grass area has gotten larger, exceeding the area they treated. I am not at all happy with his solution. I am a long time customer who is not trying to scam your company. I have an outside service take care of my lawn and up to three weeks ago it was green and lush. I will cancel my HVAC contract as your customer service in this case was lacking. Eric T - I was not able to message you; my email address is bcoakley15@gmail.com. read more

CroppMetcalfe - Lawn with dead grass - Heating & Air Conditioning/HVAC Near Me - Fairfax, Virginia

Requested service online to check my HVAC system. I received a call back about an hour later. The woman on the phone was very nonchalant and seemed distracted. In any case, she gave me an appointment for the following day between 12-4. The next day, I received a call around 11:30 from a man indicating a tech would be at my house between 12:00 and 12:30. Well, no one ever came, nor did I receive a phone call or email to let me know that day or the next day or weeks after. Extremely poor customer service, but I think that I dodged a bullet on this one! Thank you CroppMetcalfe! If I could give them a BIG FAT ZERO rating, I would! Well, I guess, I just did! Consider another company...I recommend HR Furr or McCarthy!!! Very professional!!! read more

We had the heat go out today. We had the system put in by CropMetcalfe, and thought they would do an emergency service, but no. They told us weather permitting they will be out tomorrow. It is only 19 degrees outside and snow is coming tonight. So, what are we supposed to do with no heat!!! They most likely will not come out tomorrow with the predicted snow amounts. Do not recommend them. They should stand behind their products and really do emergency service. read more

The first warm week this year the house couldn't get cool - no matter what I set the thermostat. This company had serviced the AC for the prior owner, so gave them a ring and they were out by the end of the day. The technician spent a half hour checking things and his diagnosis was everything was fine - it was just "old" (installed in 2006). A new heat pump was $13k - no alternative given but strong smell of gaslighting. Gave him his money and he left. We then had a couple of weeks of cold wet weather but the moment it got hot again (before the Memorial Day weekend of course) the house was warmer than outside even though the thermostat was set at 60. Called an independent tech and he found the problem right away - I had 1lb of Freon in a system that requires 9lbs. Why didn't the Cropp Metcalfe guy note this? Turns out the compressor needed replacing at a cost of $5200 (including labor). These people aren't interested in actually fixing anything but they will sell you a new one. Beware read more

This is the first time ever writing a review on anything For me. My water heater wasn't working properly, and I called this company as it was listed as one of the best pick companies in Fairfax. The technician was supposed to come this morning with the time window 8-12PM. I have been waiting all morning and called to check around 11:30am. The operator said the technician on saturdays don't start working till later noon, and she wasn't sure why this appointment was booked in the morning!? She said then the technician will be there around 2-2:30pm. At 2:30pm, I called the office again, and she said the technician is expected to be here around 3pm, and I had explained to her how inconvenient this has been since I wasted my whole day and had to cancel my other appointment with the late cancelation fee.. She apologized and told me then she will give me 50 dollar discount today( I was supposed to pay for diagnostic fee of 109 dollars or something) I double checked with her if I only pay then 59 dollars and she said yes. The technician came around 3:30pm, and checked and gave us a quote. I told him about the discount and he says that's only if I call back for actual service to apply that discount!? I called the office again to speak to the operator, and the office is closed. I am so confused if I should trust this company to install my new water heater... read more

Avoid at all cost. Don't even get HomeServe home warranty cuz that's what they use. They came and fixed the leak by replacing the toilet ring/rubber. During the process, they caused a leak between the toilet tank and toilet bowl and refused to take responsibility saying they didn't touch the toilet tank. They actually did. I watched them when they used a water suction vaccuum to get dry out the tank. Also they had to unscrew the bolts connecting the tank and the toilet seat. When putting those bolts back they didn't do it right and the leak is where the bolts connecting them. Yet they said they didn't touch it. Wow. We are currently looking at actions (perhaps a small court claim) that we can take against them. Just found I can file a complaint on Department of Professional and Occupational Regulation which is where all the licenses are granted. Perhaps contact City rep too. Im going to wait and see if this gets resolved first. read more