I had spent significant money on preliminary work from Crones in the past. Now, I need to make amendments to that work, and hoped to speak with someone at Crones to clarify my needs.
I called and emailed several times requesting a brief voice conversation with an engineer, and each time received an email response clearly proving that there was mis-communication. Their front-office staff seemed to be very polite and helpful, but wasn't able to answer the technical questions I was asking.
After 2 weeks of inefficient emails, riddled with miscommunication, and Crones refusal to pick up the phone for a 5 minute confusion, I'm fed up.
I understand that business might be busy, but my time is valuable too, and repeatedly waiting 2 days for email responses (that haven't been working to effectively communicate the needed work) does not work.
I'm currently deployed overseas, and trying hard to make communication work, so I'm very disappointed that Crones cannot make time for a 5 minute phone call.
I'll be looking for another Surveyor who values my time and business. read more