We are very dissatisfied with the way they do business. Matt was a gentleman but the job went on unresolved and I could not get him to respond through texting to get him to finish the job. Months dragged on. They processed 50% of the contractural price and I was hoping that was all they would charge me despite contract BECAUSE of it being unfinished and bad ongoing lack of responding to me. Then, I texted one more time to ask Matt for someone to get back with me. He promised his boss would get in touch with me and never did. That's the last time I heard from him.
That text:
"Your boss never called me. My wife was in the hospital and her illness has taken my attention away from this matter. Now that I have time, I need to talk to your boss to resolve the issue of the job being neglected and forgotten. I am unsatisfied about what we did get for what we paid: $826.40 on 11/27. Fortunately, the painters we hired repaired the hole that you left. We paid your company a lot of money for one main visit and one brief return to be left through several times texting you to try and get a response on completing the job. The attic was never finished either.
But, now I have noticed that your company billed me a second time on 12/13 for $827.40 more. Please send me your boss' direct number and let him know ASAP that I will call next Monday or Tuesday to talk with him about resolving this matter. At this point, I am just seeking some sort of refund and don't want to proceed with "finishing" the job. Just please thumbs up with his number and I'll call next week. Thanks."
No response.
I called their office and spoke with a nice young man, Joseph: I briefly told him the situation and asked to speak with someone in charge: He told me he would let Sam or Cameron know. Another month and no call.
About two weeks later I called and got ahold of Cameron and asked if we could discuss my issue. He said that I was billed the second time because the job was completed. Sam had reviewed my request and denied it. I told Cameron how disappointed I was in the way they did business with me: job was never completed, Mat wouldn't respond to my texts promptly or at all, never spoke to me to confirm to me the job was completed satisfactorily, never responded to my customer dissatisfaction and wanting to talk to me about it, never has shown the least bit curtesy in trying to develop and maintain a good respectful client relationship.
I canNOT recommend Critter Control. I should have done research on them first. For the sake of it, here's my text thread showing what kind of communication I had with Matt in the field. besides that and I talk with Joseph, I talked once with a disinterested Cameron and I never heard from Sam. I was civil the whole time until after Cameron asked, "It sounds like your issue was resolved, right?"
Yes, I'm glad I don't have a raccoon in my attic now- no thanks to them. I'm thankful for the work someone else I hired to repair the hole Critter Control left. I'm not thankful for Critter Control's uncommunicable, uninterested and unwillingness to refund me a little of the tremendous amount of money they made on such a simple, easy, and unfinished job.
If you want to read my text thread, you can view it at: https://docs.google.com/document/d/1g1oqAJ5L-3_d1X2EGB9rCVoDRdLwR4sB/edit?usp=drivesdk&ouid=108101788096546852229&rtpof=true&sd=true read more