I bought a BRAND NEW machine from critical tattoo supply for a little under $1000.00. The machine arrived with a non working and refurbished battery. I called countless times for weeks and no one answered on top of emailing. I received an automated email back prompting me to the steps on repair. That wasn't what I wanted, I wanted my money back.
After heckling back and forth, they sent me a new battery, which only lasted a month before having issues and eventually breaking altogether. Then the machine started going out. I reached out again and same conclusion, they wanted me to file a repair form and denied me a refund.
So now I'd be sent a third battery and a second machine in a six month period. I had ended up buying a new machine from a trusted company in between this time since I needed something reliable.
For something so expensive, the critical tattoo machine shouldn't have had so many problems from the start. I didn't trust getting another one so I denied. I've had $100 amazon machines run better than this.
Something needs to be done against critical. This is low grade scam and they need to be held accountable read more