Great phone repair Great prices…read moreGreat service Replaced my iPhone 14 screen in 20 mins Highly recommend them Agent Atif is top notch customer service!

Ali rocks! He wasn't sure if he could fix my phone but was willing to try. Walked out a happy…read morecustomer an hour later. Great guy, reasonable price. Nice clean laid back environment.

Very good service, reasonable price, clean shop, well ventilated, very packed with everything you…read morepretty much need when jt comes to phone accessories.. I went there for a phone screen repair (note 10 plus )and they manged to see me immediately and got me out in 45 minutes. Definitely a good place to repair your broken screen..

They damaged my IPhone 11 instead of fixing it!!…read more I went in there to get slightly cracked screen replaced and he replaced in within 10 minutes which was cool I then paid using Apple Pay and using my Face ID option. Afterwards I realized the left side of the screen was darker than the right I told him to fix that he did. I then tried to open my phone using the Face ID and it wouldn't work the first time then tried for a second and third time nothing took my Face ID off through my settings tried to set it up again and it wouldn't work at all

I brought my phone here after having issues with my screen that persisted for days. My Asurion…read moreinsurance is with Verizon, so luckily, I didn't have to pay out of pocket for their services. I had to pay for the screen protector out of pocket, but it was approximately $20, oddly enough much cheaper than the Verizon store's screen protector (I paid $40 when I first got my phone). It took them exactly 2 hours to fix it. I'd suggest maybe going to a coffee shop or go shopping in the mean time somewhere nearby. Have a watch or laptop on you. Or a book. Its very metro accessible (across the street from Eastern Market Metro station, 2 min walk). The main critique I had was the horrendously foul smell the place had. It was so bad, I could hardly breathe. It smelled like open garbage or old food had been sitting out for a long time.

This place is fine if you want to get your cracked phone screen replaced. For anything else, tread…read morecautiously. Whatever you do, DO NOT buy the Asurion coverage they will try to sell you. It's expensive, questionable coverage. While they are happy to sell it to you, if you then come back with an item for repair, they claim they cannot help you without you filing a claim online beforehand. What is the point? Terrible customer service and unhelpful employees.

I have come here two different times now. I am clumsy and have cracked my iPhone 15 pro lenses…read moretwice. This guy is super nice, no shady business, he does great work, and his prices are great. After he repaired my phone's camera lens, I asked him what lens protectors he recommended, and he let me know that he had already put them on my newly repaired phone at no extra cost. I will never go anywhere else for iPhone repairs.

Super honest shop. Called about a consultation and they advised I actually go through another…read morechannel to get my PlayStation fixed. Super thankful for their honesty. They easily could have charged me money to take a look and scammed me. Will definitely remember this spot next time I need any thing fixed

I cannot recommend Micro Solutions enough. My 2020 iPad Pro stopped charging, and a major repair…read morechain (uBreakiFix) sent it away for weeks only to tell me it was unfixable. I brought it here, and they diagnosed the motherboard issue in minutes using a specialized tester. Not only did they fix the board within a week at a very fair price, but they also discovered that the previous shop had left loose screws, damaged the screen, and internal damage inside my device. They salvaged a "dead" iPad and were transparent throughout the whole process. If you have a complex repair, skip the big chains and come here first!

Easy to communicate with. My phone was fixed in less than an hour after the part came in for it.read more

The associates at this location are very friendly and knowledgeable of current sales and deals…read more They were pleasant to work with in upgrading my phone and service plan

Completely unprofessional and Horrible manager! I honestly had the worst experience i've ever had…read morewith verizon. I have been a loyal customer for over 3 years and this experience was it for me. I have not been able to use my service for 3 days. I have spoken with multiple care team reps, tech coach reps and supervisors over this period. I spoke with a supervisor and they advised me to visit a corporate store to reset my ESIM. I left my job and went to 1318 F ST NW around 3:30 PM today. When I got there, two reps were busy helping customers in the back and a lady who stated she was the store manager was available. When I came in she looked at me and looked down at her phone. I had to go to the top of the steps and say hello for her to acknowledge that I was a customer. I greeted her and explained I was having network issues. She asked for my ID right away and did not ask me any questions about the issues I was having. I asked her if I could verify my account with the account pin. She began to respond noticeably irritated and stated that is not allowed. She followed with the process over the phone is separate in store. I provided her with my ID and she gave it back. I stood in silence staring at her while she stared at her phone for about 5 minutes, with no words explaining what was going on or to set expectations. Finally after 5 minutes, I asked what's the hold up. She responded in a noticeably irritated tone, I am waiting to get access to your account. I asked her why the process was taking a while just for access. She just repeated the same thing" I am waiting to get access to your account", which was very condescending. I am completely disgusted by the experience I've had today. As a 3 year customer and a former employee of a full service verizon retailer, This has never been my experience with a corporate store. I called back after I left to get the "manager's" name. I spoked with the same representative who stated her name is Cathy-ann but she claimed there were no store managers available. However, when I was physically in the store some time before she stated she was the store manager. I am currently comparing rates to switch to AT&T. I need a representative from verizon's corporate to reach out to me as soon as possible so we can resolve this issue. I can be reached at (202) 657-7482.

Working at Verizon must be tough given how technology just sometimes doesn't work. I'm sure they…read moreget thrown shade when that happens. However, my pop in at this store was handled well. They weren't able to fix it, but the staff were very attentive and friendly and treated angry customers well.

I live in Southeast Washington, DC, and Verizon service here is absolutely awful. There's almost no…read moresignal anywhere -- calls constantly drop, texts fail to send, and the data is unbelievably slow. It feels like Verizon completely forgot about this area. I finally got tired of paying high prices for nothing and switched to another network that's cheaper, faster, and has full signal everywhere. Verizon is the worst choice for anyone living in Washington, DC, especially Southeast. Save your money and go with another provider.

Had a broken camera protector on my phone in which I initially thought was my actually camera…read morescreen was cracked. Friendly gentleman at the desk accommodated my request and he looked at it and assured me that it was just a protector that's broken. $15 for a 2 minute fix. That was great! He even threw in a free flexible screen protector since my old one is old and has some "leak" spots already. Assessed and installed in less than 5 minutes. Highly recommended.

I went in for simple repairs, front screen and back glass. They managed to mess up my phone and…read morewasn't able to make phone calls afterwards. Apple told me they forcefully messed up the pins for the antenna, and the only option was to swap the entire phone as it was done for. They confirmed it was the third party screen from this shop. I tried contacting a manager or someone higher management and could not contact anyone. Don't come to these places, get your phones fixed by professionals. In the off chance they mess up your phone, they won't take any liability. Garbage.

I'd like to thank the guy with the salt and pepper beard. Truly. I woke up this morning and found…read morethat my service has been suspended, I couldn't get any information from customer support online so I went into the store. I tried to explain what happened and he said my phone had been black listed, it had been listed as lost or stolen and asked if I had recently reported it. I said no. He said I have to call the company to find it why. I was curious how I could do that if in only have a cell phone? He shook his head and dialed customer support. After the usual round about on the phone, I decided to leave. I have never had an issue with my phone or my service in 10 years, the moment I needed help, it felt like I was being accused of doing something wrong. Don't go to this location, and if you can avoid it don't go to ATT.. every part of their service has been the most disappointing experience ever.

Such a hot day, my gf and I in town for the week. She for her sister and I with a long time friend…read more Before going to sleep the night before I remarked at how foolish I was for leaving without my charger. Tooling around last Saturday the 5th, my phone had died by late afternoon. Not optimal as we ended up in a neighborhood haunt that has many food coach style restaurants. Downside to order and to pay you had to use your phone. Soooo, my dilemma. Grabbing friends phone , and directly to my yelp app. I managed to find a local mobile store to grab a new charger. I walked in and was greeted by Shequilla. Big smile, luckily for me I was one of the few people that stopped in that day, and was helped right away. Shequilla made a few suggestions. Ultimately, we settled on a fast charger, it works brilliant.

I don't have AT&T but my husband does, and he needed assistance at this store after switching to a…read morenew phone. He was also about to get on a plane and the timing was a bit urgent to get it all figured out! I'm not sure what the employee's name was but he was very, very helpful and efficient. The store itself is clean and inviting as well. Located next to Sephora in the 700 block of Pennsylvania SE.

Before I start this review, I would like to preface that I generally like to not give any customer…read moreservice representative a hard time because I understand how hard their job can be. So I usually am in and out of anywhere I need to be so long as I'm assisted properly. With that said, I've been to this AT&T a few times since I've moved to DC and because it is conveniently located next to the Trader Joe's, I make sure to stop by to pay a bill or just to browse phones. Each time I've been here I've had a not so great experience, however, the most recent experience I had prompted me to write to finally write a review for this location. So to start off, this shop is pretty small but they always have at least 3-4 employees. Each time I've been here, the employees just are seated wherever they are and kind of look at you to say something first before asking what can they help you with. Even when they ask that they don't even bother approaching you in a customer friendly manner; just stare at you from afar and shout at you. And I don't think they do this for Covid safety reasons--I've never seen a single employee wearing a mask. Additionally, the employees are a mixed bag of manners, some of them are very kind others are very rude. This one time I went to the shop to make sure my phone information is transferred to new phone, the employee that was helping me was patient and kind with the whole time. However, her coworker was in the back room on the phone screaming at someone. Needless to say, the conversation was very inappropriate, loud, and disruptive. As a customer I felt very uncomfortable just being there. The employee that was assisting me herself did not know what was going on. However, because I got the help I needed and was taken care of by the person who was talking to me I didn't feel the need to write a review because the matter was not related to another employee who could have been very well on their break. But my most recent visit is what prompted me to write this review. I stopped by the shop to see if I qualify for a promotion. Again, like the previous time I've been here, I was welcomed with blank stares and I had to ask if someone can help me personally (as opposed to them just shouting at me from across the room). No one approached me lol so I just went up to someone and asked if I can get more information about the promotion. The individual just asked me what the model of my phone was and when I got it, that's it. And proceeded to say no. And kind of dismissed me. So I stood there asking well then why did I get the email? Can you please check my account and see what's going on. To which they said no you don't qualify. And I had to ask again well can you just check, then they got up and got a tablet to check. This interaction itself annoyed me so after they checked (and saw I did qualify) I said I'll come back next time. I won't be back here because they were so rude and unhelpful. To the managers and business owner of this place, please hire friendlier and approachable employees.