Overall the experience was a good one with a good outcome. We needed to replace an iphone and were…read moreable to get what we needed within about 45 minutes which included setting it up which we have had some difficulty with previously. The young man was very polite and knowledgable. He was also quick and attentive considering he was the only employee working and there were about three or four sets of customers he was assisting. The only improvement I would suggest is to have another employee on staff so that one person doesn't have to handle everyone and your customers do not have to sit and wait for help.

The people at the store made a mess on my bill, now Iam spending 3-4 hours on the phone with other…read moredepts. it has been an absolute nightmare since we did the switch in April 2025. SCAM of a company. The level of incompetence is beyond anything I have health with. They lie, they don't fix anything and the bills are never what they say. Everything about this company is a scam. Their 24 hour bullshit - bill will be fixed is nothing but a distraction, they say they put notes, they never do. DO NOT USE THEM NIGHTMARE

I went to the store on Saturday to upgrade my phone. I was greeted promptly by multiple staff. The…read morewaiting time was quite short and they couldn't have been more accommodating. I got my new phone and got everything set up with their help. I highly recommend this location. Because I live in Delray Beach, I have gone to the authorized retailer on Military Trail north of Atlantic in the past. They are not welcoming and very dismissive and condescending. Please go to the Boca Raton location. It is well worth the drive.

4 stars but laughable. Not the employees fault. Process started on line at home around noon…read more Progressed to a 611 fone call. Then they cancelled the new fone order & instructed to go to the store. The store could not process an order because every time they tried to re-create an order for an upgrade, the system would kick it out and reject it. The employees ended up calling their own customer service to find out WTF.? after an hour of comversation, a screen share episode, deleting the app and reloading it, shutting off the phone and restarting it, and several signing out of the T-Mobile app and signing back in nothing worked. No matter what they did the system would not allow the rep processing of a phone purchase. Your final conclusion was the system won't process more than one upgraded time and it takes 24 hours for the system to acknowledge the cancellation that was made earlier. Through this entire process, whether it was customer service on the phone or the guys at the store, I must've been asked a dozen times have we answered all your questions, or have we done everything we could to solve your problem? And the bottom line is, "no you all suck." from the customers perspective I don't really care whether it's a software problem or a company programming problem or just a bunch of idiots that don't know what you're doing. I was not able to order a new phone today. So the ultimate answer is no, nobody's done their job properly because I'm an unsatisfied customer at the present time. And the reality is, it's not like I can just go somewhere else and get a new phone. Unfortunately, once you sign up for service with the cell phone carrier, you're kind of pretty stuck and committed. Which is probably why customer satisfaction is low on their priority because they know you can't just walk away and go somewhere else. I'm sure this is more of a T-MOBILE problem than the employees problem. Let's face it. They just work there. They didn't program anything or designed anything, but nevertheless from the customer standpoint, I don't really care where the problem originate from. The problem still exists.

I came in to look at a phone I'm considering, but they didn't have it, even though it was on the…read morewebsite, as this isn't a corporate store. They are only an Authorized Verizon Retailer. For me, buying a phone from a corporate store offers far better benefits than purchasing from a non-corporate location. The associate who helped me was very knowledgeable, and he took the time to educate me on some new phones that I liked. Although I didn't buy my phone here, I highly recommend this store because the associates were incredibly helpful and I learned a lot.

yes 5* usually I hate verizon stores…read more I saw a number of senior citizens come in for help (while we were there to buy new phones). The team was patient and helpful to each person for us, 2 new phone, very efficient and saved us money! very knowledgable too. Highly recommended

This store has been closed for well over a year and the original guys Mike and Tim left close to 3…read moreyears ago and the new people ran it into the ground. This store no longer exists.

This is not a company store that does not care about you. Mike and Tim give personalized,…read moreprofessional and courteous service. They are the real deal. Knowledgeable about every aspect of phones. Just a real pleasure when cell phone service companies can be so stressful.

Time consuming service. Charges not explained. Asked for contact with the owner. They wouldnt give…read moreme his number so I asked that he call me. He never did. Will never go back to that store. Steer clear!

Horrible service. Waited 20 minutes and no one even greeted…read moreme. Several people were waiting ahead of me. Finally, one of the guys ahead of me asked a question and the verizon employee complained that he is working on his day off and he shouldn't even be there. Didn't even answer the guy's question. Nobody looked like they were in any hurry to take care of customers. The only guy actually serving customers was on the phone with other verizon employees getting help that he needed to help him support the customer that was sitting at his desk. I got up and left, and no one seemed to care.

Went in to ask about the current promotion for new iPhone 16 when you add a line. A family member…read moreis leaving her job and losing her phone. We want to add her to our account which would be a new line. We also want to port the work number over to the new account and were told that we weren't eligible for a free phone with a new line unless we took a new phone number. This made no sense and I told our rep so. He got belligerent and basically said to talk to a manager and then walked away. I came home and called Verizon customer service and was able to add the line, get a free phone, and get the number ported. Will never go to this store again.

Tina and Deanne were excellent! I had a 1 pm appointment and was helped within 5 minutes. The…read moretransaction was better than perfect in that I was informed of benefits that were available to me of which I was not aware. Overall, I was extremely happy with the service at this location! ​​

Fantastic store and great location. Sebastian is very helpful and gets you the best deals possible…read more Make sure to check out this store for your phone needs!

Your Gun Club Store sold us a phone that wasnt even connected when we left the store.Seventeen…read morecalls, five trips and nine hours later it was turned on. BOOST MOBILE SERVICE drops calls and wifi constantly and even though..they did a service check to check the area, and they said it was a compatible area , my service is horrible.I get texts two to five days later and they all come in at once and we dont know when they were even sent and its after the whole weekends over?!?Boosts Customer Service Team is more horrible than the Store that sold the phone,they dont understand when you speak plain english and just keep referring you back to the store after they have you do ten different technical tests on your phone.We paid almost 300.00 for a phone that barely works.The whol ordeal with Boost has been beyond horrible! Noone should have to spend over 35 hours on the phone to get a service that was paid for and promised to them.

Owner and employees are BEYOND helpful and knowledgeable...plus friendly. I had a million questions…read moreand a complicated phone situation. They were awesome I highly recommend this boost store for personalized service. Store was clean and tidy :) thank you!

this is the worst phone company, if your thinking about switching to boost "dont' . let me tell…read morewhat i'm going through . on 5/16 i made a payment via boost mobile and they took two payments . called my bank to dispute one of the payments and was advised by my bank to call boost. i called boost to advise them what took place. they saw the two payments and appologized. three days later my service was disconnected . i called boost back and they said since i disputed my payment with my bank that put the account in a negative. i immediately asked to speak with a supervisor and was refused because they said the supervisor couldn't help me get my service reconnected.. i spoke with 5 different agents and got five different responses. finally i was told that if i made a payment that my services would be restored with-in 24hours. i got hot and said 24hours. they laughed and said thats the way it is. it has been now 29 hours since service suspension and payment made, still no service. now i'm being told it's another 24 hours. you must know by now how fuming i am. again i asked to speak with a supervisor and was told there is nothing they can do . i just have to wait. i have been waiting 29 hours . and now told have to wait another 24 hours. they took my money with on problem which came out of my bank . if you need a phone bad and can't get it through verizon, at&t or any other reputable company, take my word never go to "boost" they aren't human. they have the worst customer service i have ever experienced. i strongly recommend going to metro pcs- i don't know why i left them in the first place. the rating for this company is --------o, it;s to below standard to even rate.