Strange encounter. Went to have screen protectors replaced…read more Associate told us they usually just do one per visit. ? They were pretty worn so it's not like we go in there all the time to replace them. We really waited to replace them but they were absolutely torn up. Another associate comes by after he fixed the second one and was moving onto the third and said three? Wow, you're not gonna make any money this month! This is Customer service ? Highly inappropriate and we won't be going back.

worst store ever benito needs to learn customer service, manager anthony is cool actually tried to…read morehelp but the rest of them are the most smooth brained group of individuals ive ever seen. absolutely useless and rude

I cannot say enough great things about Edwin Fuentes at the West Palm Beach BrandsMart!…read more I recently purchased multiple TVs, a Sonos soundbar and all of the accessories needed to complete my setup. Edwin made the entire experience exceptional from start to finish b/c delivery & install went seamlessly. He was incredibly professional, knowledgeable and patient throughout the process. What stood out most was his ability to explain the differences between the brands/products in a way that was easy to understand without ever making me feel pressured. He took the time to listen to what I was looking for, offered thoughtful recommendations and helped ensure that everything I purchased would work seamlessly together. In a world where great customer service can be hard to find, Edwin truly exceeded my expectations. His expertise, attention to detail and genuine desire to help made what could have been an overwhelming shopping experience enjoyable and stress-free. If you're shopping for electronics at BrandsMart, do yourself a favor and ask for Edwin Fuentes. He is an absolute asset to the company and because of him I'll definitely be returning for future purchases. Thank you, Edwin, for your outstanding service! 5+ stars across the board

Camdelaria Mullen was an excellent associate! super helpful! Made the process less scary, thanks!read more

They repaired the smashed glass back of our iphone. When I…read morecalled they said about an hour, when we got there they said 2 hours and it actually took 24 hours. But who cares they did a great job at 150.00 vs Aplles quote of 450.

This location had the best customer service offered by the manager, Jay …read more After having multiple issues with my device , I was able to get solutions and fast ,the service I initially received wasn't the worst but I was satisfied in the end .

Walking into an Apple Store when your current phone is broken feels a little like arriving at the…read moreemergency room carrying your own severed arm. There's stress. There's urgency. There's the quiet fear that someone is about to explain why this situation is going to cost the same as a small Caribbean vacation. So before visiting the Apple Store at The Gardens Mall, I checked the online reviews and honestly became a little hesitant. The feedback online painted a picture somewhere between "mild inconvenience" and "technological apocalypse." But I was nearby, desperately needed a new iPhone, had a gap in my schedule, and decided to roll the dice. I'm glad I did. First off, the location is incredibly easy to find, especially since it's right near the Bloomingdale's entrance at The Gardens Mall. No wandering through endless corridors wondering if you accidentally crossed into another county. The store itself is exactly what you'd expect from Apple: spacious, bright, sleek, and somehow engineered to make you feel poorer the longer you stand inside it. I was greeted quickly and paired with help almost immediately. Since I already knew what phone I wanted, I expected the interaction to be fast and transactional. Instead, what really stood out was that I genuinely felt served instead of sold to. That's an important distinction. The two employees who helped me were professional, patient, and extremely knowledgeable. They walked me through the purchase process, transferred the data from my broken phone to the new one, and even helped with the switch from my phone carrier... which isn't even one of Apple's preferred vendors. And not once did I feel rushed, pressured, or upsold. Yes, they guided me toward a phone case and charger, but it felt consultative instead of sales-driven. More like, "Here's what would actually work best for you," and less like a timeshare presentation disguised as customer service. Considering I walked in expecting stress, complications, and possible regret, the entire experience was surprisingly smooth and honestly kind of refreshing. Whatever experiences other reviewers may have had, mine was absolutely a five-star visit. Also, my blood pressure survived the iPhone purchasing process, which may be Apple's most impressive innovation yet.

**One Star: The Apple Store Experience, Now Featuring Endless Waiting**…read more I visited the Apple Store because I needed a genius bar appointment--one of those magical time slots you choose online with confidence and optimism. What I did *not* get was confidence, optimism, or, honestly, time. Let's start with staffing. The entire Genius Bar and repair check-in process appears to be managed by **one** (1) person. Just one. She's taking her time to answer every single question from customers who clearly have never owned a smartphone before, as well as customers who come in with the energy of "My phone is doing a thing" (said with the calm certainty of someone who has never turned a light switch on). This includes grandma, who can't use her phone--yet somehow the conversation continues as though she's teaching a classroom of students how to land a spaceship. Meanwhile, there are **20 other employees** standing around on the floor... doing absolutely nothing helpful. They're all talking to each other, standing in clusters like decorative mannequins with lanyards. Every once in a while, one will glance over and nod as if to say, "Yes, we are watching the slow-motion train wreck of customer support." But no one steps in. No one helps. No one moves the line along. The store simply runs on the power of **that one genius** trying to single-handedly solve the world's problems. Next: the repairs. If you have an appointment, please enjoy the thrilling surprise that "appointment" means "sometime after the heat death of the universe." Repairs were running **way late**, and the excuse was basically: "We have a lot of walk-ins." Okay, sure--walk-ins happen. But here's the part that really seals the deal: - Appointment slots are available online. - Cancelling those appointments comes with **fees**. - Getting stuck waiting for hours because they're behind? No discount. No courtesy. No "sorry for your time." Just the same look of calm superiority, like customers should be grateful for the privilege of being delayed. If you enjoy being treated like you're bothering the staff simply by existing, then this is the perfect place. If you value your time, your dignity, and the concept of "on schedule," I recommend setting your expectations to "my appointment is a suggestion" and bracing yourself for a customer service marathon powered by slow answers and scattered arrogance. **Bottom line:** One Genius. Twenty social butterflies. Walk-in chaos. Late repairs. Cancellation fees with a side of indifference. Would I come back? Not unless I need the kind of repair that only happens after an extended waiting period and multiple lifetimes.

Turned in my old phone yesterday and had the opportunity to be helped by Elaine. What a star! She's…read morehelpful, patient and so personable. Thank you, Elaine. I said it before and I will say it again, you are a star!

Stay away from this company!! They will bait you in with…read moreproducts and false promises i wish I knew when I started my small businesses the are very unprofessional In general and this store had to let go people for this reason, Its been almost two years and they haven't fixed the issue with my account, last called I did I was dealing with the situation for 4 hours and that's the average time every time you call with an issue Choose wisely there is better and honest companies out there Unfortunately the only thing left for me is the court

They do good business fix my two phones good customer service and good product 10 out of 10.read more

If you're looking to find tech people who will actually help to solve your issues, come here. The…read morestaff is courteous, fast and economical. My dad was having issues with his PC and this was the only place that solved it. They also sell lightly used devices if you don't want to pay full price for new products. I just bought a MacBook Pro here and very happy with my purchase! Check them out!

They were great. Fixed my phone in less than 30 Minutes and…read moreeverything works well. Offered me a screen protector with warranty that if screen cracks they'll send me $150 to replace it. Very cool and laid back place. Super chill and they get the job done. The quickness really impressed me. Highly recommend

Super fast, knowledgeable and great service. My cracked screen replaced/ fixed in 15min.read more