My wife and I brought our phones to cricket. Our phones were tested in their system for compatibility and passed the test.
We paid 150$ for one month of service along with sim cards, and activation fees.
After paying and inserting the sim cards, it was apparent that one of the phones was unable to make calls. We spent 2 hours at the store until the manager informed us that infact the phone was not compatible with their service. There was a list of compatible phones and my phone was not on this list. However I was not made aware of this list until after I was charged.
On top of that, they claimed that what I paid was completely non-refundable. They claimed all features were not guaranteed, when mine was missing the most basic feature, MAKING A PHONE CALL!!
I have filed claims with FCC, Better Business Bureau, and Cricket wireless corporate offices.
I feel scammed, and cheated... Total bait and switch.
Not to mention the "5g" service is extremely slow.. even a simple scroll on Instagram was very slow... They also tried to feed us some line of crap that they were near a courthouse with a cell tower blocker... However the speeds were just as slow all over Kerrville. read more