We have always shopped HEB Today was disappointing. New floor management Cole was not helpful at all. Item on buy get free item was not reachable due to have sold beyond view on shelf and could not be reached. Told him. He just looked at. No customer friendly at all. Spent more time at front of store talking than being over all customer friendly read more

The Service at HEB is minimal at best. They have enough employees blocking aisles that it is hard to shop. If you ask an employee a question, they have to get on their phone to answer it. I guess that is why their prices are so HIGH! There selection is decent, if you can find it! I think the new slogan for HEB is "Where HIGH Prices Live"!! Not a FAN! read more

Shout out to Jyles who in an act of extreme diligence located the small item that I was searching for: a tiny bottle of rosemary essential oil! The essential oils had been temporarily relocated and he dug deeply into his HEB manager mind and found it! Saved me an extra trip and allowed me to get to my destination on time! read more

It is a well organized and kept store. The people in this town are NICE and POLITE. The employees are helpful. They have a variety of price points on foods and alcohol to meet budgets. The parking lot is large. We parked the RV in the back. We were in company of two others masked in the store. Based on what we purchased and the cost 4 stars. We typically pay $200 for what we got and it's $150. read more

What a great store!A Almost always have what I need. What's more is that all their departments are exceptional! Selection and quality are superb! Moved to Texas 3 years ago and so ha to have such an outstanding store for my needs. The staff is as good as everything else! Great job HEB.....I'm a believer!, read more

to large and poorly arranged hard to find productd heb items take up much of shelf space popular brandson bottom or top shelf hard to find. one star read more

Average for an H-E-B. Not super clean, not fantastic service, OK selection. Just average.

Don't ever get in drive through, end up setting forever. Next time will go inside, BS.

It was a little crowded but it is 4th of July weekend...so that needs to be taken into consideration. It wasn't very stocked and had a lot of empty shelves. The cashier and bagger were amazing, fast, and very friendly! I would go again! read more

Not a fan. It is extremely small and I almost was run over in the parking lot. Because of the size every one is bumping into each other and get annoyed easily. read more

They get five stars solely for bothering to answer the phone while 40 people were in line waiting for supplies during the "Outbreak of 2020." The other H-E-B acted like I was actively kicking a dog because I had the audacity to ask if they had paper towels. This store is amazing and provides actual, you know, customer service. Instead of treating the population like the enemy. Thank you read more

I shop there regularly. Selection is somewhat limited compared to the larger location, or any other large supermarket where I've lived in the past. It is crowded during peak hours, and the parking lot can be dangerous due to the traffic. Management and employees are very good; generally much better than the large so-called "flagship" HEB on Main St. I recommend shopping at this smaller location only on "off peak" hours. Kerrville really needs another large supermarket to compete with HEB. A Super Target or Kroger Signature store would beat the daylights out of them in terms of quality and selection. read more

Butcher is lazy. I was the only customer needing his assistance (since they don't put lamb out at this location) and he told me to wait while he unloaded his full rack of cuts. Why? He could have left rack, gave me meat, and then unloaded it. Instead I waited 10 minutes and still left without any purchases because he kept me waiting. He gets paid by the hour to do his job, I Don't get paid to watch and wait. Had it been a matter of waiting my turn, no problem. That was not the case. This is bad customer service. read more

Would definitely recommend the big H-E-B over this one. Seems to be out of meat often (especially hamburger meat - besides the stuff in the tube), and various other things (just like 1 thing here or there but often enough to notice it). Their produce is good and the staff is usually friendly though there's a certain cashier there that could use some people skills. It's not bad if you're just going for a few things but if you're making your main shopping trip definitely recommend the big HEB over this one. read more

I love this HEB, it's not too big, and not too small. I can everything I need in one stop, and save money. Plus I love the 10.99$ full car wash coupons on the back of my receipts , it's a 10$ savings at the Wash Tub Car Wash. My only suggestion , more sales on meat!! Give us some family affordable deals, and not on just Chicken!! read more