This place is fantastic!!!! You have to come see the hats. They will help you create a one of a…read morekind custom piece, or you can choose from a hat already created by Tifanee. I walked in just to look around and left with a hat, and a couple more items! So many cute and unique boutique pieces that you are sure to find something for yourself or a great gift idea for somebody else. This is a fantastic idea to do with your bestie, or on a girls weekend together. Or even with your BF/hubby for a keepsake you can both share for many years to come. I am not creative at all, and love the hat they helped me create. It's casual and neutral tones make it something I can wear with anything, as I already had other bold colors already and was lacking something like this. This place is a must stop!!!!!

Tiffanee, Dawn & Presleé are nothing short of fantastic. Tiffanee is super creative and talented in…read morecreating custom items offsite. While Dawn & Presleé will have you walking out feeling stylish & sassy in your new apparel. They now have men's shirts, too! Best part is if Texas is too far to drive, you can still get the cutest clothes because they ship too! Hats & hat boxes.

I came into Herb's Hat Shop as a western hat noob, but they are very kind and know their trade. I…read morehighly recommend this hat store. I was looking for a Stetson Open Road straw hat, and the sales staff quickly sized me for the hat and taught me how to put it on properly. I love the hat and I am grateful to the Herb's staff for fitting me in just before closing.

Super friendly folks on the phone and in person. I called Herb's after getting BS when I called…read moreanother local hat shop (see previous review). I told them what I needed done and they only requested me to come early as they are busy on Saturdays. First one to arrive the next morning. Show them what I needed done and in less than 10 minutes they had completed my hat back to the condition before my cat attacked the previous rattlesnake hat band. They made it better than the last! I pull out my wallet to pay for the service and they say no charge! But, I wasn't having that so I tipped the hatter via cash app. SUPER CUSTOMER SERVICE here Yelp peeps. Thank you for going above and beyond for a first time customer.

Helped reshape my hat TWICE, free of charge, and with a super wholesome and personal attention to…read moredetail I'm not sure I'd find anywhere else. This business deserves your attention and time, check them out!

From the owner: Wandering Cowboys is a western wear retailer based out of San Antonio, Texas. Our Stores offer a…read morefull line of Western-themed clothing and accessories, with brands such as Ariat, Corral, Justin Boots, Tony Lama and Stetson.

Great folks with excellent service and knowledge. I will be back soon for my next hat!read more

I've been a longtime customer of this hatter and have had positive experiences here in the past,…read morewhich is why today's visit was so disappointing. I brought in a Rockin' C wool felt hat to have it shaped. The female hatter who assisted me was dismissive and condescending, stating that the hat "could not be shaped with steam," and adding that "it's unfortunate that some people are just uneducated about hats." This was said in a way that felt unnecessary and unprofessional. While I fully understand that not all hatters choose to work on wool felt hats -- and that results can vary -- there is a respectful way to communicate that. Unfortunately, that wasn't the case here. I was also told I could leave the hat for the weekend "to see," as there were two men ahead of me, which felt dismissive given my prior history with the shop. I've brought higher-end hats here before and was treated very differently, so the inconsistency in service was disappointing. Craftsmanship is important, but so is customer respect. I hope this feedback helps the shop reflect on how returning customers are treated.

Went in for a hat shape and got helped by Moses. He knew exactly what style I was going for and…read morekilled it. I will definitely recommend getting your hats shaped by him.

Walked in a few different times and got the same vibe. I was looking to get some wedge soul boots,…read moresocks and accessories. They didn't real seall socks??? But they had a few pair and they where absolutely garbage for boots. But the it was the service that was off. All the young people were polite and did answer my questions but you could tell they were just going through the motions. Uninterested and into their own thing at the time. Anyway felt unwelcome like i was bothering their play time. Yes Im an old guy and not for nothing But the second time i was their the young lady that helped me had such a tight jacket and her chest was spilling out. Very uncomfortable to say the least.

Went in to look around, Everything was SUPER CUTE BTW! the clothing does not feel cheap so you pay…read morefor what you get. My friend had to put a band aid on because her heels were rubbing against her heel. She set down a bag from a previous store we had gone into. We left the store and walked a block down went into another and she realized she left her bag back here. So we all started walking back but then one of the girls that worked from this store clothing boutique next door, was actually walking with her bag and gave back her bag. THANK YOU TO HER, we didn't have to walk a block back to get it. The staff is very friendly and helpful and will return your bags to you!

We were on a mission to customize hats while we were in Fredericksburg for the weekend. We arrived…read moreright when they opened since we had a winery reservation later in the day. I'd definitely recommend coming early. It gets busy, and honestly, it's easy to get a little indecisive with all the customization options. The process is pretty simple: choose your hat size and color, pick out your accessories, and then tie everything together to create your own unique hat. Adaline was so patient and helpful by guiding us toward fabrics and accessories that looked best together. The price of the hat goes up depending on how many details and customizations you add. Overall, The Felt Boutique was such a fun experience and definitely worth a stop while you're in Fredericksburg.

Loved this fabulous collection of quality hats and the.impressively knowledgeable and helpful…read morestaff! Deducting one star as it's pricy...maybe have a little more price diversity? I know there's nothing they can do about the tariffs, though.

Let me start out that I don't ever need a hat! But I do love hats and this is a place to get a hat…read morenot just any hat a real live cowboy hat. I have probably 15 cowboy hats and I just got one more here I'm going to go back and sport for a 30 X felt hat. I felt like I walked in on a legend, and Dave's Crocet was going to walk in at anytime. I love my new hat so much!!!!

Stopped in here while in San Antonio and loaded up on some western gear that's less available where…read moreI am. Receive some great service and bought a nice hat, and a couple of pairs of jeans.

Great selection of boots & hats. The staff was excellent, beat our expectations…read more Highly recommend & we'll be back.

Simply the best service ever. I placed an online order for a belt that I needed really quickly for…read morea wedding. They reached out and helped me select the correct size (I picked one too large) and even asked someone with the same pants size as me to try on belts to make sure. The belt wouldn't get to my original order address on time, so they changed the shipping to get it to the hotel I was going to be staying at. I've never gotten this good of service anywhere else! They have a customer for life!

This store is amazing! They have such a broad selection of very high quality items. The folks that…read morework there are welcoming, well-informed and kind. Would highly recommend!! I also pre-ordered a specific size vest from them that was outside of the usual size range and they had it ready and waiting for me when I said I would arrive. It's absolutely fabulous.

Absolutely love Outlaws Western Wear! I brought my cowboy hat in and they did an amazing job…read morecleaning and reshaping it -- completely FREE! That kind of customer service is hard to find these days. They took their time, made sure the shape looked exactly right, and my hat came out looking fresh and sharp again. You can tell they really care about their customers and know what they're doing with Western hats. Great atmosphere, friendly people, and excellent service. If you need your cowboy hat cleaned, reshaped, or just want some great Western wear, I definitely recommend Outlaws Western Wear. I'll be coming back! 5 stars all the way!

If you are going to go to any hat shop, go to this one. I was looking for a good hat to work with…read morethe horses and wasn't sure which brand to go with. Thankfully, Mariam noticed and provided amazing help. She helped me go through the different material, colors, and sizes. The owner has also been wonderful and gave us a beautiful complimentary hat branding with feathers! They are so patient as I went through all the different options. This is truly a rare business that cares for their customers. Thank you guys for an amazing experience.