I've done business here before and it was great service, this is why I came back. I thought my…read morescreen was cracked again. It wasn't, just the screen protector. I didn't know that and wouldn't have known if Tom the owner was shady. He could have easily charged me for a new iPhone screen but let me know it was just the protector. His honesty , I can't even tell you how much that meant to me. He's such a GOOD person. His work is quick and professional as well as spot on. I recommend him and will never go to anyone else as long as he is doing business. Thank you Tom.

I contacted before hand to make sure I can walk in, he said yes. I think I waited less than 20…read moreminutes for the repair to be finished. Super quick! Fast, friendly and efficient. 8 months later and my phone still functions properly, no glitching or anything unusual. I highly recommend Wireless Image for replacing your broken phone screens. Happy I found this place via Yelp.

I'm between the rudeness of 800 number customer service reps and Michael last name unknown who…read moreclaimed to be district manager was ruder than Tyler. They don't do phone cleans at this particular store. I went in with a value problem and came out with ready to leave Verizon.

Extremely unprofessional employees!!!! we asked for something specific the salesman tried to…read moreimmediately upsell us to a phone and watch combo.. not what we wanted.. told him that's not what we said and he went to the next option.. but also not what we wanted.. after ten minutes and finally getting him on track and then he brings up an activation charge... when I asked what for when we already have the line active why would be charged again and his response was I DONT KNOW that's just business... we left after he called me many names after I proved he's an idiot and shouldn't have a job here

First off, I strongly advise against purchasing the SyncUP Tracker 2--especially if you use an…read moreiPhone. The product is unreliable, and the app performs poorly. Secondly, my experience with an employee named Christian was extremely disappointing. He was rude and disrespectful, insisting that I either follow his instructions or leave the store. It became clear that the staff lacked the knowledge and willingness to properly handle returns. I had to contact corporate to file a complaint against him. They have since opened an investigation into why the return was denied. I was also informed by corporate that either the staff is not properly trained on processing returns or there is a known system glitch causing these issues.

I bought a phone. Was told by The Store manager, Christian that he couldn't transfer the…read moreinformation from my old phone to the new phone, and told me I would have to go to MicroCenter to have them transfer the data. They could not. I called to see about returning the new phone. They said there would be a restocking fee of $75. This is unacceptable. I was misinformed. I should not be charged for something that was not my fault. I will be switching phone service. I have been a customer since 2005!!! Thank you, No thank you!!!

Hours online dont match the store hours. Does this place not have any management? Being off by a…read morefew hours isnt a little bit.

My Nintendo Switch took a nasty fall last night. In the process - a joy-con was badly damaged and…read moreslider bent opposite the console (bent towards the player if you were holding it upright) and the wired headphones snapped to a point I had no audio regardless of any tweaks. So I headed to Gamestop with my year warranty and boy was I in for a suprise. I had the headphones in a small bag over my shoulder, revealing it's story to the associate behind the counter -Arben. Arben wasted zero time explaining also I could re-up my warranty for less than $10 dollars. Explaining again the unfortunate situation of also being completely broke, Arben paused. When I looked back behind the counter moments later after I DC Universe commerical caught my eye featuring Penquin From Batman Returns (Duck Car included!!), I noticed Arben (the associate) had vanished. I followed to where I could see someone crouching - It was Arben with the same headphones only CHEAPER! All said and done, I waited for affirmation we were good when Arben muttered "Let me see something- hang on." I was handed 34 cents and also told my warrenty for the headphone for the next year was free!! FREE and I got paid!! WHAT!! GameStop is just as the name states with workers like Arben who thrive for a visit you won't soon forget. Everytime I'm blown away by prices but now a complete suprise I couldn't have expected anywhere else!

I went into the store hoping to get help with my lack of service. To the point where I get and SOS…read moremessage. The gentlemen in the store told me there was nothing wrong with cell towers. He never verified my address to double check. Never looked at my phone or offered me any other option and told me to go to a retail store. I said I would be switching. He couldn't care less. Fortunately Xfinity was right around the corner and I will be switching to them. Value is zero selection zero!!

Bizarrely rude staff, dehumanizing experience. The manchild we had to speak with was so unhelpful…read moreand rude, I know retail is the worst job but wow, unbelievable how unprofessional and rude they are.

While I was in town... I had time and decided to upgrade my phone. I was greeted by Hunter. He…read moreexplained the promos and the total breakdown on my future bills. So I had a lingering issue on my phone and I loved how the entire store all did there best to help me. In fact my issue wasn't resolved in fact I was there after hours at no time did anyone rush me or try to dismiss my issues with my phone. In fact I said I'll come back the next day.. if the problem isn't resolved. Next day, and long story short both Hunter and Jay resolved my issue. My faith in Verizon is restored. I'll definitely recommend this location to my Denver friends and Fam. 5 stars . You guys rock!

Verizon is out for money , and horrible service. Leave this phone company. They have been charging…read moreme a "last time charge" for 3 months. Do not trust this company. I will pay this that time bill, but I'm sure there will be another last time bill even tho I will have not had service with them for going on 6 months. Go get phone service with mint mobile, it's 180.00 for everything unlimited for the entire year! and the same great service but for a great price!

In the past 9 months, this store has changed for the better. It doesn't deserve the 2.5 star…read moreaverage because of a few disgruntled conspiracy theorist Yelpers, lookin at you A.B. In the past, this store probably deserved its rating, but someone new in management has taken it to the next level. Employees are knowledgeable, attentive, friendly, responsive, considerate, sensitive, nice, caring, resourceful, responsible, and overall have positive attitude makes this an excellent store to visit. My recent visit included switching service from AT&T to Verizon, porting an existing number, deciding on a new device, and buying appropriate accessories. They were able to answer all my questions, explain everything efficiently, recommended products, pitch their current deals without being too pushy, and make my visit as enjoyable as possible. People talk about Apple stores being on the cutting edge of retail, Apple must being taking notes from the team at this Verizon store. Top notch. 10/10 would recommend people go out of their way to go to this store.

***DO NOT VISIT THIS LOCATION***…read more On 2/13 I spent 1.5 hours here to upgrade two phones. After the staff failed 3x to migrate apps/data/settings to new phone, I asked for the charges to be reversed and my old phones reinstated. Travis the store manager then told me he couldn't help with a refund. He explained all of the fees were non-refundable and neither he nor his employees had to inform customers about non-refundable items. He also said that it wasn't his nor his employees responsibility to make our new phones work. Effectively, he is accountable for nothing. Then his team charged me a restocking fee of $55 for each phone that they couldn't setup. Fortunately, I called Verizon and got all of the fees reversed. Clearly Travis is wrong or flat out lied. I cannot say it more clearly, go somewhere else or call Verizon. The employees here are unhelpful, dishonest, and have no idea what good customer service is.

10/13/2025 at 3.30 pm…read more Not recommended to come here at all. First time go to this store and will be my last. Go somewhere else is much better The Lady staff is nice but the male Hispanic (kid) staff is suck, unprofessional and had a bad attitude. He didn't care or not try/want to help at all. Drive for 45 mins to this locations for nothing. I just going to switch my phone service carrier to ATT for my whole family. Good for me that I didn't switch to them. This kid should not work here or need to trains more. If you don't want to work or take care of customer. Go get a new job kid.

I called the customer service line by dialing 611. They told me I had the option of going into the…read morestore to complete my upgrade. The agent tried to convince me to change my grandfather plan because I don't qualify. Then they told me I had to pay insurance. I've been an AT&T customer for 15 years. Don't play me! I went online and completed my order immediately! This location is a scam!!

This store is large. It's more warehouse style but he loved it. There are a lot of Funko pop and…read morePokémon and Sanrio. Games for gaming consoles. You can pre-order new releases. A sale section. And so many cute bags. Prices are average. The associate at the register was nice. We purchased some of the blind box cards he was looking for. There is a rewards program too. The store is attached to the Barnes and Noble with an entrance right into the bookstore. Cool.

Marcellus was amazing! He was super patient and very knowledgeable on the different systems and…read moreprovided enough information to help me make the best decision. Thank you, highly recommend this store and Marcellus!