In the past 9 months, this store has changed for the better. It doesn't deserve the 2.5 star…read moreaverage because of a few disgruntled conspiracy theorist Yelpers, lookin at you A.B. In the past, this store probably deserved its rating, but someone new in management has taken it to the next level. Employees are knowledgeable, attentive, friendly, responsive, considerate, sensitive, nice, caring, resourceful, responsible, and overall have positive attitude makes this an excellent store to visit. My recent visit included switching service from AT&T to Verizon, porting an existing number, deciding on a new device, and buying appropriate accessories. They were able to answer all my questions, explain everything efficiently, recommended products, pitch their current deals without being too pushy, and make my visit as enjoyable as possible. People talk about Apple stores being on the cutting edge of retail, Apple must being taking notes from the team at this Verizon store. Top notch. 10/10 would recommend people go out of their way to go to this store.

***DO NOT VISIT THIS LOCATION***…read more On 2/13 I spent 1.5 hours here to upgrade two phones. After the staff failed 3x to migrate apps/data/settings to new phone, I asked for the charges to be reversed and my old phones reinstated. Travis the store manager then told me he couldn't help with a refund. He explained all of the fees were non-refundable and neither he nor his employees had to inform customers about non-refundable items. He also said that it wasn't his nor his employees responsibility to make our new phones work. Effectively, he is accountable for nothing. Then his team charged me a restocking fee of $55 for each phone that they couldn't setup. Fortunately, I called Verizon and got all of the fees reversed. Clearly Travis is wrong or flat out lied. I cannot say it more clearly, go somewhere else or call Verizon. The employees here are unhelpful, dishonest, and have no idea what good customer service is.

I've done business here before and it was great service, this is why I came back. I thought my…read morescreen was cracked again. It wasn't, just the screen protector. I didn't know that and wouldn't have known if Tom the owner was shady. He could have easily charged me for a new iPhone screen but let me know it was just the protector. His honesty , I can't even tell you how much that meant to me. He's such a GOOD person. His work is quick and professional as well as spot on. I recommend him and will never go to anyone else as long as he is doing business. Thank you Tom.

I contacted before hand to make sure I can walk in, he said yes. I think I waited less than 20…read moreminutes for the repair to be finished. Super quick! Fast, friendly and efficient. 8 months later and my phone still functions properly, no glitching or anything unusual. I highly recommend Wireless Image for replacing your broken phone screens. Happy I found this place via Yelp.

Great service today! I submitted a claim with Verizon before I went, I already had an appt set up…read more I dropped my phone off and they told me to come back in two hours. Staff was super friendly. Only downside is parking is hard to find here.

I have an iPhone 14 Max Pro. I have the insurance, luckily...but I thought I had broken my actual…read morescreen. Turns out I just needed a new screen protector. Daim went ahead and just gave me a new screen protector instead of charging me for one which saved me a lot of money. 10/10, I would absolutely recommend this location & this business! The fact that he didn't charge me for the actual screen protector, which is typically more expensive than repairing the actual screen itself, is the epitome of customer service. Thank you so much Daim! You went above and beyond when you didn't have to, and I sincerely appreciate it!

For some inexplicable reason, Google maps omits that this store is inside the mall. For newcomers…read moresuch as myself, this is not labeled anywhere. For Mall haters such as myself, when Google maps takes you to the multi-story mall parking lot and then takes you around it and around it and around it in circles, that's not an indicator to me that the store is inside the mall. I believe that it is incumbent upon the business to label their internet presence somewhere to say this location is located inside the mall. Because someone like me is not going to automatically assume that when there are thousands of businesses around the mall. I wasted an hour looking for this business around the mall among heavy traffic and heavy construction because the idiots at Verizon could not label their web presence to indicate that the business was located inside the mall. I did not frequent the business even though I had an appointment because I don't enter malls for any reason. Ever. Verizon, please update your web presence on both Google and everywhere else you have one? It's a disservice to customers to not have a clear web presence.

Verizon is the worst, they lie, steal and scam you with their "deals". They pretend to tell you the…read moremonthly bill which mine was supposed to be $150 a month with internet was only 140 when I got the phones, sweet! Then the real $400 comes about 2 weeks later and I was like ok that is ridiculously wack but it will be ok. Then the next month my bill goes from $150 to $200! After 2 months they increase my bill by 33% and their excuse is I was receiving promotional credits that ran out. I was told the bill monthly would be 150, its 200 after 2 months!! Lying about money is fraud so please comment and like if you have also been screwed by the most grimy and greedy phone company!

I was well taken care of and helped with all my questions. Staff were very professional and…read morethoroughly knowledgeable. I wound up with a terrific MacBook Air.

This visit was smooth and seamless. I ordered a new phone online and got a time for pick up. The…read morestore was packed and there were lines and both sides. The lines went quick and were organized. I needed to grab a case as well, they had to get one in the back and they gladly got one for me and in a timely fashion. While I was in line I had the opportunity to observe two 5-minute training sessions on how to use the camera and video features on the new iPhones. I hadn't been to this Apple Store before and I was happy with the quality of service.

Manager Pablo and the other employees are very friendly, personable, and knowledgeable. I would…read morehighly recommend this Verizon store! Tammy

Not a fan of being lied to... I was looking for a gizmo watch for my daughter's birthday. The guy…read morethere told me that they didn't have them in stock and that no other store had them either, that I should order one there and wait 4 days. I asked to check other stores. He said the other store won't have them. And told me not to buy one online. I left and called one other Verizon store, 5 in stock. Wtf

I gave up looking for phone cases at the mall because there are other ways to get a wonderful case…read moreand at a fair price. However, upon discovering Cellairis, I have heard from them in the past. It was known for repairing broken and cracked phone screens, but thankfully I paid a visit for a better reason. They had some of the most prettiest and high quality cases that I was thankful to stumble upon. I instantly had warm welcoming service from an associate by the name of Jahmon Gaines and he was incredible! They even sell Fidget Spinners here which made me feel like it was a sign to finally purchase one for my little sister, whom her birthday is on the 3rd of this month. The prices of the phone cases are incredibly affordable. I thought the phone case I picked out was going to be in the 30's-40's range for price, however, it was only $26.00! I loved that a lot. The additional purchase of the Fidget Spinner was only $10.00 extra, which is on average $3 more than the competitor's price. I still enjoyed getting both items and making me visit worthwhile. The only cons is the smell of the phone case. It has that artificial paint smell, (very strong smell) and made me otherwise that I can lessen the smell. It's been a day and it still has that funky smell, otherwise my phone case was worth every penny. I'm still incredibly happy! Thanks Jahmon.

This place sucks. Went in to get a screen repaired. They did a truly horrible job. The phone had a…read moreconsistent error message and discoloration on the screen when they were through with it. When we went back to fix it, they claimed that was our doing. Lol. What a joke. The employees are horrible to interact with and the service was garbage. Spend the extra $100 and get it done by apple.

This store is large. It's more warehouse style but he loved it. There are a lot of Funko pop and…read morePokémon and Sanrio. Games for gaming consoles. You can pre-order new releases. A sale section. And so many cute bags. Prices are average. The associate at the register was nice. We purchased some of the blind box cards he was looking for. There is a rewards program too. The store is attached to the Barnes and Noble with an entrance right into the bookstore. Cool.

No. Just no. Seven of us in line. Two working on one issue for one customer. When second, who is…read morethe manager, isn't helping with the issue, he's ignoring the ever incurring line and answering the phone for stock questions. Oh, he came in and 10 min later he just left to vape some more. I get that breaks are important, but aren't we, the living, breathing customers? He never even looked up to acknowledge us. This place is a nightmare. Two people in line are now leaving after one of them said, "I just give up." Update: two more groups have given up.

This is the best T-Mobile store I've gone too within a 10mile radius…read more Highly recommend coming here over other locations.

We have had phone service for three years and are happy, cannot say the same for internet. Returned…read moretheir hardware after 2 weeks. Too much lag time, especially in the evenings.

On Saturday, an employee of the business informed my wife and me that we would receive a refund of…read more$75 due to what the employee described as a "bad job" performed on the laptop. The employee also stated that we had been overcharged for the services provided. Despite these representations, no refund was issued. When we returned to the business to address this matter, we attempted to calmly explain the agreement that had been made over the phone and reiterated what the employee had told us regarding the refund and overcharge. The manager, identified as Lizzy, refused to honor the statements made by his employee, accused us of lying, and escalated the situation. During this interaction, the manager became verbally aggressive, raised his voice, and threw a laptop case in the direction of my wife and me. As a result of this hostile and unsafe behavior, we were forced to leave the premises. No resolution or refund was offered. Additionally, we received our laptop back in a damaged condition, and the original issues were not repaired, indicating that the device was returned broken and unresolved despite payment for services. We wasted over 555.00 dollars, and we got the worst costumer service we have ever experience! Lizzy is a horrible manager for his nonprofessional or accountability and threat he made to my wife. For a mistake that his employe made and Lizzy projected on my wife like it was her fault. Due to the lack of professionalism, failure to honor representations made by staff, unsafe conduct by management, and discriminatory treatment we experienced, we have initiated legal action and are seeking assistance through the Colorado Attorney General's Office.

Excellent computer repair! They gave me all of the answers I needed! Walked me through the entire…read moreprocess. Could not be happier.