So, my S6 has taken plenty of flying leaps right out of my hand in the past few years (and…read moresurvived), but nothing could save it from the swan dive it took from the counter to the pups water bowl :( I thought I got lucky as it seemed to work fine after being submerged for 2.7 seconds but unfortunately no matter how hard I willed it to be, the dang thing did not end up magically waterproof so off to the dreaded cell phone store I go... However, to my surprise yesterday was by far the best experience I've had at this location, which has only been a handful of times but enough times that I was legit dreading yesterday's trip. I walked in and was immediately greeted by friendly smiles and zero wait time. The gal who helped me (April I think) was really savvy when it came to her phones, which I get she should be but I have been to MANY different cell stores, this one included when that is not the case. Not only was she savvy she didn't try to "bully" me into the most expensive one available and she showed me 6 differnt phones, all of which were in stock at that store so I was able to walk out with a phone in hand that day (she could obviously sense the phone junkie that I am!). She was also very patient with how indecisive I can be, all the way from what phone to get down to which phone case I want- seriously I annoy myself with this often so props to her for keeping her cool! There was another gal working at the time, I think I heard her name was Gail and I was very impressed with how she worked with another customer who came in, and at first I though was being kind of jerky due to his phone woes but she kept her cool and helped problem solve his issue and suggested was to fix it. I just wanted to say thanks again for a great experience yesterday!

I went into your store a few weeks ago and they gave me pricing on switching a phone. I went back…read morein today and talked to Kyle. He informed me that the information I received was incorrect and he had fired all the employees. I proceeded to ask him further questions. He kept telling me to call 611. I told him I had already done that yesterday and they told me to go into the store. He informed me he was not a Verizon store??????? I asked him what his last name was and he refused to give it to me and 86'd me from the store because he said I raised my voice. He escorted me out of the store.

Needed a quick fix for my son's phone screen because the touch stopped working. Got right in and…read moreVictor told me the screen I ordered and repaired myself was faulty. Part of the issue could have been operator error- I tried! Victor was great and took maybe 20 minutes to fix the phone, and it was a cool $75. Literally the best place and best price. We chatted about playing Nintendo and our favorite Zelda games. (If you tell him your favorite Zelda game is Majora's Mask he may give you a discount!) overall 10/10 for customer service, efficiency, and price.

I was lied to multiple times by Kelani during the process of him scamming me. We paid for a genuine…read moreiphone screen replacement. Come to find out it was not a genuine iphone screen, proven by a certified apple tech with the part number and a simple light test. We didn't give him the password which he wanted to test the device. We wanted instead to test the device in person when I picked it up and keep my passcode private. He used this as an excuse as to why the problems were arising. So many failures when I had the device back, most notably the camera. Still putting my trust in him I asked him to explain and he told me that the phone may have been damaged internally and this model was notoriously tricky for face ID and camera malfunctions and that I should ALSO pay him to fix the camera. Thankful I got a second opinion from an apple tech who let me watch him open the phone. *When the phone was opened there was still bits of glass scattered through it, the clips were bent and the camera was left unconnected* (see photos) it was obvious that this phone sustained too much damage to be repaired fully by a screen replacement but Kelani didn't tell me that, he hid it under a new aftermarket screen, charged me for a genuine screen and wanted to continue to milk me with the new camera replacement. When I talked to Kelani for the final time, I started out trying to be reasonable. I asked for my broken screen and my money back and that he could have this one back. He quickly began defending himself saying that he wouldn't refund me and that I should just take him to court. (I see it's a popular reply for him in his comment responses) He also told me that he didn't need people from "my side" and people "who look and talk like me" because he has plenty of good customers with people who love him. Needless to say I suggest you stay far away from this place, in case he decides that you're the customer he's going to scam.

I think Cricket is a great value and appreciate the fact that they have multiple retail locations…read morenear me. I visited this store because they had all the models I was considering to replace the Motorola G Power, which I dropped face down on a concrete floor earlier in the day. When I arrived, I was greeted by a table of snacks and bottled water. Dominque, my salesperson informed me they were reaching out to and thanking the community for their support of local businesses. We spent quite a bit of time comparing models and I eventually settled on a newer version of the same phone. Not only was it familiar and extremely easy to migrate ("Google, set up my device" brought over everything) it is improved in every way! The in-store process is very easy - just be sure you have your PIN with you. I have always been treated great at Cricket stores, and Dominque did not disappoint me at this great Cornelius location.

This business is under NEW ownership! I brought my iPhone and laptop to CompRite LO and both were…read morediagnosed and repaired within 3 days. My iPhone was repaired while I waited on-site; and I dropped my laptop off to be evaluated and ready for pick up within 3 days. The owner, Damon, is service oriented and responsible, unlike the previous owner. I've referred several friends to this business and they've also been very pleased with the services provided.

I just had an extremely frustrating experience trying to get my computer fixed here. After assuring…read moreme it was fixed, I took it home only to find that it still had the issue. Then they promised me that another fix would work, so I brought it in a second time, only to be told that they had to order the part, which would be there Saturday. I planned on coming in Saturday, but the part didn't come until Tuesday. They assured me I could come in on Friday at noon and it would be fixed in 1-2 hours. I got a call at 5:15 pm telling me it was all finished, too late for me Friday. So, I came in today, Saturday (my 6th trip to the shop) feeling assured that I had finally reached the finish line. Only to find that, in spite of the Friday evening call telling me it was all ready, that they had not fixed it at all! Very inconsiderate lack of communication. The only redeeming part of the experience is that they gave me a full refund. But, here I am at square one again with a broken computer, after 3 weeks and 6 separate trips to the shop.

Fast, friendly affordable and very knowledgeable. Was done within a few minutes. Replaced iphone…read morescreen and was able to bring smiles to my moody teenager's face in the process.

Service was awesome! Got my iPhone charging port cleaned out for $35. Was in and out in 5 min and…read moreno wait. My new go-to for any tech needs.

Service is absolutely slow, they only have 1 person at ALL TIMES working there. Can imagine you can…read morebe waiting a long long time. I'm only here because the employee sold me a case and screen protector that was for the WRONG phone..... had to come back , just to exchange them out, now I'm stuck waiting 45 min plus just to exchange. Good job AT&T can't hire competent employees or enough employees to help customers. Only reason this is not a 1 star review is because I got cudi last night. Anyways , whoever the manager of this store is either lazy and does not want to hire more people or AT&T and their actual customer service experience is going down.

Just want to say that Anna was very good. She's very helpful very polite helping me with all my…read moreneeds and talk me through everything I needed so I could get the right charger and case very pleasant to work with. Was not pushy and I really appreciate that. Don't like pushy people. She did a great job give her a raise.