I tried to get a phone from T-Mobile by calling their 800 number. I got someone who could barely…read morespeak English so I asked for another person. The next person that came on the line their English was even worse than the first unintelligible. So I go into the store thinking I'll get better service. Wrong! The people they got working there are so damn dumb they don't know anything. The worst part of it was their promotional prices require a contract and auto pay. If you pay by check they charge more which is unfair. I tried T-Mobile before and had a bad experience even years ago I thought I would give them another try but it was just the same. So I go to Verizon. The same crappy customer service and bad deals. So I go over to Mint mobile. Same thing. Crappy customer service, contracts, they raise your price incrementally and want to set you up with auto pay. All these companies are doing the same thing. So I finally go to Consumer cellular. No contracts there. The pricing was competitive. They still want you to sign up for auto pay but at a lot less money. So far so good with consumer cellular. I recommend trying consumer cellular over T-Mobile or Verizon or Xfinity or Comcast. I've done my research.

I was " helped " by some lady named Maria.. I was needing…read moreassistance with purchasing a tablet for work, she brought out the only three portions to show me. As soon as she stepped out of the back office she seemed to be irritated as she kept sighing and I believe at some point she gave me a not so friendly look which made me feel very uncomfortable. When I asked to speak to to a manager or supervisor she denied having one and told me to go to a different store. How rude? I come to look for help but instead I get a very unfriendly experience.

Do NOT use T-mobile!…read more I canceled my account on Sept. 14, 2023, after using their service for nearly TWO decades!! I was STILL receiving bills from T-mobile MONTHS after ending their service!! Also, when I first started using T-mobile's service, the service in the area I lived in was SO bad they had to give me a cell repeater to use in my home. Well, eventually it got to a point where service had improved enough that I didn't need the cell repeater anymore. I called T-mobile to return it. The customer service representative could NOT find any record of T-mobile sending a cell repeater to my address. Now, I called SEVERAL times during the years that passed and it was the same response. "We don't have any record of a cell repeater being sent to you." However, when I canceled my service, they SUDDENLY had a record of me having the cell repeater. Wow! What a coincidence! They threatened to charge me a couple of hundred dollars if I didn't return the repeater! Fortunately, I KEEP things like this because...well, I don't trust people, and for good reason! When I told the customer representative person I spoke to on the phone that I still had the repeater, they seemed almost disappointed they couldn't charge me for it!! So, I turned it and demanded a receipt stating it had been received! In the beginning, T-mobile was great. Excellent customer service, a reasonable price for my plan, and willing to sell me smartphones at a very reasonable price. However, after the headache I got when trying to cancel my service with them, I would NEVER use T-mobile again! DON'T TRUST T-MOBILE!!

Update! The email address you sent me to do a customer complaint does not work..what a surprise.. T…read moremobile is a joke when it comes to taking care of its customers. Doing right by your customers is apparently not on the priority list..and this store will tell you anything to get you to buy something. Nothing we were told was true..

Sergio was awesome! He was efficient and professional with helping me with my issues. I will…read moredefinitely be back to this location if I need to get to a T-Mobile store.

Kristal is such an incredible employee who who is very knowledgeable and extremely help. It is…read morepeople like Kristal that keeps me coming back to T-Mobile. Thank you for hiring such a great employee as Kristal!!!!

Walked in on a Monday at 10:30 am, waited in line for 3 min. And then was added to a waiting list…read more I was returning a mini tower and the T-Mobile page said to ship or take in. After 5 min. I found out it needs shipped (please up date your web page). The staff boxed it up and I drove to UPS. The staff was kind and courteous. This wasted 15 minutes of my time and it was unnecessarily frustrating.

Needed a new phone…read more Needed a new phone while staying in town. I thought I could last long enough until I got home, but this was not the case. Had already done my "homework" on what I was seeking in a new phone for work and outdoor activities. As I entered this store, I was greeted by an associate who informed me of the minor wait and took my name for the wait list. When my came up to be seen, Devon was my associate. He was very polite, professional and friendly. He listened to me while I explained what I was looking for. He never tried to sell me what I did not want as I was set on the S24 and Galaxy watch.

I went into your store a few weeks ago and they gave me pricing on switching a phone. I went back…read morein today and talked to Kyle. He informed me that the information I received was incorrect and he had fired all the employees. I proceeded to ask him further questions. He kept telling me to call 611. I told him I had already done that yesterday and they told me to go into the store. He informed me he was not a Verizon store??????? I asked him what his last name was and he refused to give it to me and 86'd me from the store because he said I raised my voice. He escorted me out of the store.

Can I give negative stars? I have been happy with Verizon for over a decade.... Then I came to…read morethis location.... I was lied to by an ex associate that is being invested for criminal charges. Yet, this business wants to still extort several hundreds of dollars from me. All the while knowing their associate was negligent in his dealings with the public! I have come to find out this location is known for it's poor customer service, as well. The cellar service business plan is such a scam in and of it's self! However, this store tops it all!

I had a really great experience with iPro Service. I came in to get my iPhone 15 Pro's camera lens…read morefixed that was shattered. I was able to come in immediately and have it fixed within an hour as promised. The easiest and most hassle free experience I've had with a phone repair service and my phone looks and works great. I highly recommend and will definitely return if I ever need to in the future!

I brought my iPad in as a walk-in. They gave me an estimated time of service and let me know the…read moreprogress on the repairs. They charged a reasonable rate for the repairs (much less than Apple!).

Needed a quick fix for my son's phone screen because the touch stopped working. Got right in and…read moreVictor told me the screen I ordered and repaired myself was faulty. Part of the issue could have been operator error- I tried! Victor was great and took maybe 20 minutes to fix the phone, and it was a cool $75. Literally the best place and best price. We chatted about playing Nintendo and our favorite Zelda games. (If you tell him your favorite Zelda game is Majora's Mask he may give you a discount!) overall 10/10 for customer service, efficiency, and price.

I was lied to multiple times by Kelani during the process of him scamming me. We paid for a genuine…read moreiphone screen replacement. Come to find out it was not a genuine iphone screen, proven by a certified apple tech with the part number and a simple light test. We didn't give him the password which he wanted to test the device. We wanted instead to test the device in person when I picked it up and keep my passcode private. He used this as an excuse as to why the problems were arising. So many failures when I had the device back, most notably the camera. Still putting my trust in him I asked him to explain and he told me that the phone may have been damaged internally and this model was notoriously tricky for face ID and camera malfunctions and that I should ALSO pay him to fix the camera. Thankful I got a second opinion from an apple tech who let me watch him open the phone. *When the phone was opened there was still bits of glass scattered through it, the clips were bent and the camera was left unconnected* (see photos) it was obvious that this phone sustained too much damage to be repaired fully by a screen replacement but Kelani didn't tell me that, he hid it under a new aftermarket screen, charged me for a genuine screen and wanted to continue to milk me with the new camera replacement. When I talked to Kelani for the final time, I started out trying to be reasonable. I asked for my broken screen and my money back and that he could have this one back. He quickly began defending himself saying that he wouldn't refund me and that I should just take him to court. (I see it's a popular reply for him in his comment responses) He also told me that he didn't need people from "my side" and people "who look and talk like me" because he has plenty of good customers with people who love him. Needless to say I suggest you stay far away from this place, in case he decides that you're the customer he's going to scam.

I think Cricket is a great value and appreciate the fact that they have multiple retail locations…read morenear me. I visited this store because they had all the models I was considering to replace the Motorola G Power, which I dropped face down on a concrete floor earlier in the day. When I arrived, I was greeted by a table of snacks and bottled water. Dominque, my salesperson informed me they were reaching out to and thanking the community for their support of local businesses. We spent quite a bit of time comparing models and I eventually settled on a newer version of the same phone. Not only was it familiar and extremely easy to migrate ("Google, set up my device" brought over everything) it is improved in every way! The in-store process is very easy - just be sure you have your PIN with you. I have always been treated great at Cricket stores, and Dominque did not disappoint me at this great Cornelius location.