Do NOT use T-mobile!…read more I canceled my account on Sept. 14, 2023, after using their service for nearly TWO decades!! I was STILL receiving bills from T-mobile MONTHS after ending their service!! Also, when I first started using T-mobile's service, the service in the area I lived in was SO bad they had to give me a cell repeater to use in my home. Well, eventually it got to a point where service had improved enough that I didn't need the cell repeater anymore. I called T-mobile to return it. The customer service representative could NOT find any record of T-mobile sending a cell repeater to my address. Now, I called SEVERAL times during the years that passed and it was the same response. "We don't have any record of a cell repeater being sent to you." However, when I canceled my service, they SUDDENLY had a record of me having the cell repeater. Wow! What a coincidence! They threatened to charge me a couple of hundred dollars if I didn't return the repeater! Fortunately, I KEEP things like this because...well, I don't trust people, and for good reason! When I told the customer representative person I spoke to on the phone that I still had the repeater, they seemed almost disappointed they couldn't charge me for it!! So, I turned it and demanded a receipt stating it had been received! In the beginning, T-mobile was great. Excellent customer service, a reasonable price for my plan, and willing to sell me smartphones at a very reasonable price. However, after the headache I got when trying to cancel my service with them, I would NEVER use T-mobile again! DON'T TRUST T-MOBILE!!

Update! The email address you sent me to do a customer complaint does not work..what a surprise.. T…read moremobile is a joke when it comes to taking care of its customers. Doing right by your customers is apparently not on the priority list..and this store will tell you anything to get you to buy something. Nothing we were told was true..

Sergio was awesome! He was efficient and professional with helping me with my issues. I will…read moredefinitely be back to this location if I need to get to a T-Mobile store.

Kristal is such an incredible employee who who is very knowledgeable and extremely help. It is…read morepeople like Kristal that keeps me coming back to T-Mobile. Thank you for hiring such a great employee as Kristal!!!!

Walked in on a Monday at 10:30 am, waited in line for 3 min. And then was added to a waiting list…read more I was returning a mini tower and the T-Mobile page said to ship or take in. After 5 min. I found out it needs shipped (please up date your web page). The staff boxed it up and I drove to UPS. The staff was kind and courteous. This wasted 15 minutes of my time and it was unnecessarily frustrating.

Needed a new phone…read more Needed a new phone while staying in town. I thought I could last long enough until I got home, but this was not the case. Had already done my "homework" on what I was seeking in a new phone for work and outdoor activities. As I entered this store, I was greeted by an associate who informed me of the minor wait and took my name for the wait list. When my came up to be seen, Devon was my associate. He was very polite, professional and friendly. He listened to me while I explained what I was looking for. He never tried to sell me what I did not want as I was set on the S24 and Galaxy watch.

So, my S6 has taken plenty of flying leaps right out of my hand in the past few years (and…read moresurvived), but nothing could save it from the swan dive it took from the counter to the pups water bowl :( I thought I got lucky as it seemed to work fine after being submerged for 2.7 seconds but unfortunately no matter how hard I willed it to be, the dang thing did not end up magically waterproof so off to the dreaded cell phone store I go... However, to my surprise yesterday was by far the best experience I've had at this location, which has only been a handful of times but enough times that I was legit dreading yesterday's trip. I walked in and was immediately greeted by friendly smiles and zero wait time. The gal who helped me (April I think) was really savvy when it came to her phones, which I get she should be but I have been to MANY different cell stores, this one included when that is not the case. Not only was she savvy she didn't try to "bully" me into the most expensive one available and she showed me 6 differnt phones, all of which were in stock at that store so I was able to walk out with a phone in hand that day (she could obviously sense the phone junkie that I am!). She was also very patient with how indecisive I can be, all the way from what phone to get down to which phone case I want- seriously I annoy myself with this often so props to her for keeping her cool! There was another gal working at the time, I think I heard her name was Gail and I was very impressed with how she worked with another customer who came in, and at first I though was being kind of jerky due to his phone woes but she kept her cool and helped problem solve his issue and suggested was to fix it. I just wanted to say thanks again for a great experience yesterday!

I went into your store a few weeks ago and they gave me pricing on switching a phone. I went back…read morein today and talked to Kyle. He informed me that the information I received was incorrect and he had fired all the employees. I proceeded to ask him further questions. He kept telling me to call 611. I told him I had already done that yesterday and they told me to go into the store. He informed me he was not a Verizon store??????? I asked him what his last name was and he refused to give it to me and 86'd me from the store because he said I raised my voice. He escorted me out of the store.

I had a really great experience with iPro Service. I came in to get my iPhone 15 Pro's camera lens…read morefixed that was shattered. I was able to come in immediately and have it fixed within an hour as promised. The easiest and most hassle free experience I've had with a phone repair service and my phone looks and works great. I highly recommend and will definitely return if I ever need to in the future!

I brought my iPad in as a walk-in. They gave me an estimated time of service and let me know the…read moreprogress on the repairs. They charged a reasonable rate for the repairs (much less than Apple!).

Needed a quick fix for my son's phone screen because the touch stopped working. Got right in and…read moreVictor told me the screen I ordered and repaired myself was faulty. Part of the issue could have been operator error- I tried! Victor was great and took maybe 20 minutes to fix the phone, and it was a cool $75. Literally the best place and best price. We chatted about playing Nintendo and our favorite Zelda games. (If you tell him your favorite Zelda game is Majora's Mask he may give you a discount!) overall 10/10 for customer service, efficiency, and price.

I was lied to multiple times by Kelani during the process of him scamming me. We paid for a genuine…read moreiphone screen replacement. Come to find out it was not a genuine iphone screen, proven by a certified apple tech with the part number and a simple light test. We didn't give him the password which he wanted to test the device. We wanted instead to test the device in person when I picked it up and keep my passcode private. He used this as an excuse as to why the problems were arising. So many failures when I had the device back, most notably the camera. Still putting my trust in him I asked him to explain and he told me that the phone may have been damaged internally and this model was notoriously tricky for face ID and camera malfunctions and that I should ALSO pay him to fix the camera. Thankful I got a second opinion from an apple tech who let me watch him open the phone. *When the phone was opened there was still bits of glass scattered through it, the clips were bent and the camera was left unconnected* (see photos) it was obvious that this phone sustained too much damage to be repaired fully by a screen replacement but Kelani didn't tell me that, he hid it under a new aftermarket screen, charged me for a genuine screen and wanted to continue to milk me with the new camera replacement. When I talked to Kelani for the final time, I started out trying to be reasonable. I asked for my broken screen and my money back and that he could have this one back. He quickly began defending himself saying that he wouldn't refund me and that I should just take him to court. (I see it's a popular reply for him in his comment responses) He also told me that he didn't need people from "my side" and people "who look and talk like me" because he has plenty of good customers with people who love him. Needless to say I suggest you stay far away from this place, in case he decides that you're the customer he's going to scam.