Do NOT use T-mobile!…read more I canceled my account on Sept. 14, 2023, after using their service for nearly TWO decades!! I was STILL receiving bills from T-mobile MONTHS after ending their service!! Also, when I first started using T-mobile's service, the service in the area I lived in was SO bad they had to give me a cell repeater to use in my home. Well, eventually it got to a point where service had improved enough that I didn't need the cell repeater anymore. I called T-mobile to return it. The customer service representative could NOT find any record of T-mobile sending a cell repeater to my address. Now, I called SEVERAL times during the years that passed and it was the same response. "We don't have any record of a cell repeater being sent to you." However, when I canceled my service, they SUDDENLY had a record of me having the cell repeater. Wow! What a coincidence! They threatened to charge me a couple of hundred dollars if I didn't return the repeater! Fortunately, I KEEP things like this because...well, I don't trust people, and for good reason! When I told the customer representative person I spoke to on the phone that I still had the repeater, they seemed almost disappointed they couldn't charge me for it!! So, I turned it and demanded a receipt stating it had been received! In the beginning, T-mobile was great. Excellent customer service, a reasonable price for my plan, and willing to sell me smartphones at a very reasonable price. However, after the headache I got when trying to cancel my service with them, I would NEVER use T-mobile again! DON'T TRUST T-MOBILE!!

Update! The email address you sent me to do a customer complaint does not work..what a surprise.. T…read moremobile is a joke when it comes to taking care of its customers. Doing right by your customers is apparently not on the priority list..and this store will tell you anything to get you to buy something. Nothing we were told was true..

Sergio was awesome! He was efficient and professional with helping me with my issues. I will…read moredefinitely be back to this location if I need to get to a T-Mobile store.

Kristal is such an incredible employee who who is very knowledgeable and extremely help. It is…read morepeople like Kristal that keeps me coming back to T-Mobile. Thank you for hiring such a great employee as Kristal!!!!

Walked in on a Monday at 10:30 am, waited in line for 3 min. And then was added to a waiting list…read more I was returning a mini tower and the T-Mobile page said to ship or take in. After 5 min. I found out it needs shipped (please up date your web page). The staff boxed it up and I drove to UPS. The staff was kind and courteous. This wasted 15 minutes of my time and it was unnecessarily frustrating.

The staff service is insanely bad, been inside this location multiple times, every time i'm ignored…read morefor at least 5 minutes until they tell me i have to wait 20 more, that's fine and understandable knowing they get busy but the attitude the staff has is beyond. i've come in multiple times to talk to them about questionable billing statements and every time they talk to me and other customers like we're stupid, again understand they know more about this business than us customers but gives them no right to treat the people who are giving them service that way. would recommend spending your money otherwise

I went into your store a few weeks ago and they gave me pricing on switching a phone. I went back…read morein today and talked to Kyle. He informed me that the information I received was incorrect and he had fired all the employees. I proceeded to ask him further questions. He kept telling me to call 611. I told him I had already done that yesterday and they told me to go into the store. He informed me he was not a Verizon store??????? I asked him what his last name was and he refused to give it to me and 86'd me from the store because he said I raised my voice. He escorted me out of the store.

Can I give negative stars? I have been happy with Verizon for over a decade.... Then I came to…read morethis location.... I was lied to by an ex associate that is being invested for criminal charges. Yet, this business wants to still extort several hundreds of dollars from me. All the while knowing their associate was negligent in his dealings with the public! I have come to find out this location is known for it's poor customer service, as well. The cellar service business plan is such a scam in and of it's self! However, this store tops it all!

Excellent communication, prompt service, and reasonable rates. I brought in 2 iPhones that were…read morehaving different issues and he fixed both in less than 24 hours despite the inclement weather we were having. Skilled at explaining things to customers as well. I tend not to leave reviews unless I have a bad experience, but I picked this repair shop on a whim and I feel like I made a good choice.

I brought my iPad in as a walk-in. They gave me an estimated time of service and let me know the…read moreprogress on the repairs. They charged a reasonable rate for the repairs (much less than Apple!).

Needed a quick fix for my son's phone screen because the touch stopped working. Got right in and…read moreVictor told me the screen I ordered and repaired myself was faulty. Part of the issue could have been operator error- I tried! Victor was great and took maybe 20 minutes to fix the phone, and it was a cool $75. Literally the best place and best price. We chatted about playing Nintendo and our favorite Zelda games. (If you tell him your favorite Zelda game is Majora's Mask he may give you a discount!) overall 10/10 for customer service, efficiency, and price.

I was lied to multiple times by Kelani during the process of him scamming me. We paid for a genuine…read moreiphone screen replacement. Come to find out it was not a genuine iphone screen, proven by a certified apple tech with the part number and a simple light test. We didn't give him the password which he wanted to test the device. We wanted instead to test the device in person when I picked it up and keep my passcode private. He used this as an excuse as to why the problems were arising. So many failures when I had the device back, most notably the camera. Still putting my trust in him I asked him to explain and he told me that the phone may have been damaged internally and this model was notoriously tricky for face ID and camera malfunctions and that I should ALSO pay him to fix the camera. Thankful I got a second opinion from an apple tech who let me watch him open the phone. *When the phone was opened there was still bits of glass scattered through it, the clips were bent and the camera was left unconnected* (see photos) it was obvious that this phone sustained too much damage to be repaired fully by a screen replacement but Kelani didn't tell me that, he hid it under a new aftermarket screen, charged me for a genuine screen and wanted to continue to milk me with the new camera replacement. When I talked to Kelani for the final time, I started out trying to be reasonable. I asked for my broken screen and my money back and that he could have this one back. He quickly began defending himself saying that he wouldn't refund me and that I should just take him to court. (I see it's a popular reply for him in his comment responses) He also told me that he didn't need people from "my side" and people "who look and talk like me" because he has plenty of good customers with people who love him. Needless to say I suggest you stay far away from this place, in case he decides that you're the customer he's going to scam.