Great Customer Service I'm very knowledgeable About product my Go to place…read more....... Agent Trying to save me money

Cassidy was very helpful! Came in with some questions and issues with our business account that we…read morekept getting the run around on. He was able to solve it for us and help us utilize our business account better. Will definitely come to him from now on.

Went in today for help. Ryan was amazing. AND he had three customers in there at one time and was…read morewaiting on all of us at once. When one phone would be updating or syncing, he would go work on another one. Amazing service. Will only go to this Verizon store.

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

It looks like this store has moved, it's now on Monroe near the Secor intersection. I didn't look…read moreat the sign closely enough and thought this was a real Verizon store. I got my 2 year upgraded phone. 10 days later the screen stopped working. I stopped at a different (real) Verizon store and they told me I bought it through American Cellular so I had to go there but they are supposed to replace it since it's been less than 14 days. They refused to replace the phone and told me I had to file a warranty claim with Verizon customer service. I called them and they told me the store is supposed to replace it. I went back to the store, they said they totally WOULD replace it but I didn't buy my phone there. I made them look it up in the system, the sales guy counted on his fingers out loud the days since I bought it to make sure it was less than 14 then jokingly asked my toddler if he broke mommy's phone. Then he said they couldn't replace it because they didn't have another one in stock but they would get one from another store. The next morning I tried to return the phone altogether because they've been lying to me and lying to Verizon but I couldn't because I already sent the barcode on the box in for a rebate. As I left the sales guy literally laughed at me. It's been 5 days, real verizon is sending me a reconditioned phone which I said was fine because I would rather do that then ever speak to these jerks again. They called the store one last time and the store said they had a replacement but they sold it before I came into the store and now they don't have any in stock. Not that it matters because I refuse to step foot in that store again. Beware of American Cellular.