This store is horrible-RUN DO NOT GO IN. Untrained/unknowlegable people/kids work here. I traded…read morein my S21+5G on 8/26/23 for a Samsung Flip 5. Its been 6 months and I have not received a dollar of the $1,000 trade in promo. This store held my trade in phone till 10/14/23 before sending it in (was someone using my traded in phone for 6 weeks?). I have called the store dozens of times, have been there in person several times to no avail. Finally I got a manager and made him print out a receipt showing my phone was turned in., that was in November-Still 3 months after that not a dollar credited to my bill. I finally had to file a BBB complaint and contacted corporate, after 3 hrs on phone with corporate it was figured out that the untrained staff sent my phone back on 10/14/23 but did not associate my cell # with the serial number to the phone. This was MY job to track all this down for 6 months. This store is a disgrace, I want OUT of my contract with these people and will not stop until I am released. Even though there error was finally realized by me it could still take several billing periods to catch up on my bill. The owner of this store should be ashamed at how customers are treated by his kindergardenuntrained staff, they change staff weekly, cant get the same person twice.

This review is for the AT & T store in Palm City on Martin Downs…read more This is one of the best experiences I have had in a store. Zack worked with me and my husband. He was very professional, patient, and helpful with us and we had lots of questions! He helped guide me through a purchase of a new iPhone and helped my husband sync his apple watch to his iPhone. I can't say enough good things about Zack and the store in general. I heard another employee working with a customer, and she was just as great as Zach. I would highly recommend them and this particular AT & T store!! It will be my "go to" store from now on!!

Super quick, they got me a cheaper price for internet at the house, maybe 30x faster than I had…read morebefore. I was super happy with the Internet and phone options. My wife got a super good deal on a phone trade in, so glad she has storage for pictures now. Thank you Joey for helping us so efficiently.

My fiancé and I had a great experience with Matthew after the first employee glossed over our…read moresituation, making my fiancé try to arrange something different. Before we were about to leave, Matthew saw our worried faces and resolved our crisis ASAP taking complete initiative with grace and plenty of charisma. He was AMAZING, very knowledgeable, did not give us crap about joining our phone lines together and telling us more great deals that is going to save us a well amount of money. We will complete our upgrades and internet deals with Matthew this Thursday and for now on we only want Matthew helping us Thank you so much Matt!

Alex, AT&T employee, solved a problem that seemed unsolvable, he did so with tenacity and…read moreingenuity, super polite and a DOER!!. Thank you ALEX!! There were other employees who were equally adept. GOOD STORE, KEEP IT UP!! Wish I could give six stars.

This rating is strictly for customer service. I was very disappointed that we walked into the…read morestore and they had a few people they were working with and a couple waiting. Not one employee greeted us nor acknowledged us. I'm waiting to see if this stays the same until they help us. First impression....not good!

I stopped in your store during a recent trip to Jensen Beach after being notified by AT&T that I…read morehad paid off my cell phone and that I was eligible for a free upgrade. Lupe suggested a Samsung S25. He assured me that it would cost me nothing and that all of my contacts and other data would seamlessly transfer over to this new phone. It all sounded so easy. Earlier this week, I received the phone and I took it to a local AT&T store. I encountered all types of issues with transferring emails, data, etc. I did not have time to go back to the store that day, so I called AT&T customer service who agreed that not everything had been transferred to the new phone and we did that process again. After a number of hours and several customer service reps unable to help me, I decided to take the phone back to the store. Then I was told that I would have to return it at a company store so I headed over there. The manager helped me get the phone to better, but not great condition. I tried it for a day or two and, as per AT&T policy and what you told me, I went back to the company AT&T store in Vero Beach this morning where, after all that I had been through, the manager advised me that despite your repeated assurances to the contrary, my current Samsung phone was not eligible for this upgrade and I would have to pay $1,000 for the phone. When I told him that I wanted to return it, he hot me with a $55.00 restocking fee--inexcusable. It took me more than an hour and 4 calls to AT&T's loyalty retention division to get the restocking fee cancelled. As a result of all of this, I plan to cancel ALL of my many AT&T accounts including cellular service, internet, and Direct TV. Itruly hope that your other c customers receive better service from you.

Came in here and it quite and no customer yet so I was able to get the help that I needed from the…read moretwo gentleman. They help me with the phone and internet questions.

Amazing fast quick service all the issues or anything fixed fast and workers were so kind and…read moreamazing while still fixing the issue went out of their way to make everything a better experience the worker Edith and maybe Elizabeth I'm not sure their names but we're incredibly helpful

Don't ever go from T-mobile to AT&T and believe what they say because the are taught how to lie…read morethrough their teeth. They will tell you anything to get you to switch companies. T-mobile takes for ever to seen you your final bill.getting back to AT&T they tell you your bill will be one thing and it's never what they say it's going to be. I wish I had never switched

It could have been better given the day. Brian didn't help much, he didn't complete my phone…read moreactivation so I had to call support in a span of two days to get it sorted. It's best to save your gas and just order things online and get it configured through the phone.

Do not go to this branch. The young lady waiting on us had a terrible attitude For a salesperson…read more The only reason I stayed was the trade in value on my current phone was high which she was clueless about. Later....turning in old phone at another branch I was told of several other discounts. Again skip this branch.

I signed up for cell phone and wifi a little over two years ago. I was told I would get a new cell…read morephone, which I did not need, but okay. I would also receive an iPad, again, have one, don't need one, but this one is newer and has stand alone capabilities and that is free too. Take it they said. Then I was given a new apple watch, again have one, it's free, they said you might as well take it, so I did and gave it to my son-in-law. They said it would look like I'm being charged, and then later it would somehow get it reversed and I would pay nothing for all three items. I never got a paper bill but when I finally got on my app one day two years later, I saw how to check on my bill. I looked, I had ordered "stand alone" service for my apple watch, which I was being charged for but, no, it didn't work when I was away from my phone. I see I, two years later have been making payments for the phone I did not need and the iPad I did not need and the watch I did not need and I gave away. All of these I was told were free when I signed up with T-Mobile. I called and complained and was told I would get a discount on my bill. Probably 4 months later my bill is the same as it was before. That included payments on my new phone, watch and iPad. I would never make payments on anything, even if I did want new devices, which I did not. Do not use this company, if you don't want to screwed. They are liars and don't fix it after taking the problem to customer service, if there was an error, which it wasn't, it was just a scam. I can't believe these people are still in business. Obviously, I am not the only one scammed, looking at the other reviews.

I too bought a phone from them and took advantage of "special" where the plan raised from my…read morecurrent $45/month to $65.00/month for a period until the phone was paid and unlockable. I was specifically told the plan would drop to $45.00 after that. Well I realized today for months now the plan never changed in price and now I am officially paying almost twice what I was before I did this. Now, I see the plans are all much more---they are exactly like Comcast and their rip-off, inflated, bad service, plans. AVOID THIS STORE!

I had a negative experience with the tall, distinguished bald gentleman in the Palm City store, as…read moredid the older lady before me. She got a notice on her phone and asked if he could explain it to her. He read the message and instead of simply telling her, he had to shame her by saying something like, well, it says it right here, doesn't it? His tone of voice clearly implicated 'can't you read?' When she asked more questions he finally gave her a full explanation but in an impatient and condescending way. He did the same to me. I was there to ask him to transfer the data to the new/used phone I purchased from Verizon online. I attempted to do the transfer myself, followed the instructions carefully, and then, after hours of watching the circle of death, realized something went wrong. He told me he could do it but it would cost $40. I was shocked because the techs at Verizon stores in the past always did simple fixes on their phones for free, good customer service. He said if he did that, he wouldn't make any money, and suggested I trade in my old phone and get a brand new one instead. He said never buy a used phone, even from Verizon. And then suggested I go on YouTube to figure it out, like duh. That being said, I will never enter the Palm City store again. Being friendly costs nothing, but treating people the way he treated both of us tells a story I want nothing to do with. I've been a Verizon customer for 12 years. I need a phone now because I am traveling soon, but when I return I will be looking for a new provider.

Recently I traded phones at another Verizon location. At the time I was given an estimate of my new…read morebill. When the bill arrived it was higher than the estimate. I called Verizon customer service was on the phone for 26 minutes and was no closer to finding the answer. I made an appt at the Palm City store and Chris was able to explain everything and refund a charge that should not have been charged. I would highly recommend this Verizon location and will certainly return when I get a new phone.

BAIT AND SWITCH...THE NEW VERSION OF A USED CAR SALESMAN. I have bought over 6 different phones AT…read morethis store. My last was in June sold to me by Jody, the store manager who sold me on a "policy" that replaced the screen protector whenever damaged. I had this policy before and it was a cost savings. Now I learn that it's for 2 years and only 4 replacements. The clerk who waited on me said I had no policy. Then after arguing Jody came out and corrected the clerk. Who then stated I only had 1 left. Again I corrected him. Again Jody agreed with me after a while but someone else would have believed the clerk and walked away. This is no way to run a store

Let me start by saying this Verizon wireless store has the best employee!!! His name is Kyle C.. he…read moreis very fast and precise .. he explained everything to you.. such a nice young man.. thank you Kyle for always being so helpful...

I had a difficult issue regarding products I purchased online. Collin Z. went way beyond the call…read moreof duty to help me. He took all the time he needed to try and resolve my issues including calling the corporate staff. While he couldn't get my problem solved he guided me to the people that could. He is an outstanding mobile expert and deserves recognition for being a great representative for T-Mobile.

This is the WORST T-Mobile store! If you can avoid this location please do so!…read more The manager here is a joke. Clearly he doesn't listen to you when you give specific instruction. They are sending my new iPhone to the WRONG address that I specifically told them that they need to remove that address. Trisha Germain from the store called me saying that in order to fix the address to call back with the tracking number that they will call usps. I called back to get this handled and now I'm being told that I have to call usps myself. This lady had the nerve to be rude and talk over me as am I explaining to her that this is an inconvenience to me to keep have to call usps myself to fix their mistake. Then as I'm still trying to speak she hung up. Clearly customer service here isn't in their skill set. I ended up calling the customer care line and they ACTUALLY helped! So please do yourself a favor, avoid this location.