Allison, Drey, and Ryan were all very helpful. They helped us upgrade our phones, add an eSIM, and…read morelowered our bill. Great service!

Clark was great!! . He was very informative and knows his stuff! I don't normally leave reviews…read more. however, I will on this dude!

Christopher Byars was so helpful setting up my new iphone 17 Pro…read more Christopher went way and above the call of duty! he was patient, knowledgeable and very courteous!! He gave us his name and we will only come in store when he is avalible!

I've been trying to compare cell service between different companies to find what works for me…read more While I am almost done with my comparisons and will be making a decision shortly, I wanted to share that customer service is very important to me. The young lady I met at the store, whose name was Briana, was one of the most knowledgeable and friendly people I've ever met. I appreciated her taking the time to explain everything to me and answering all my questions. Her patience and willingness to help me understand the different options made a huge difference in my decision-making process. Thank you, Briana, for your exceptional customer service!

Amazing service, he knows everything you need to know and he's someone I wholeheartedly trust with…read moremy computer and every part of it too. Would recommend this place and would recommend listening as he loves teaching as you go!

Leo does amazing work. He goes the extra mile to fixing your equipment. He is very knowledgeable…read moreand gives you the best advice. He does not charge you an arm and a leg. He is the best.

Bro fixed my phone in like 3 minutes and charged way way way less than any other competitor in the…read moresurrounding area! Really highly recommend work from this fella

The employees here genuinely care about their customers and they're super kind and fun and very…read moreknowledgeable and always acknowledges customers when they walk in the door

The saving grace of Store 6002 is Sam Dobbs, the Retail Store Manager. Sam is courteous,…read moreknowledgeable and she was able to resolve problems I had trouble resolving at other T-Mobile locations and through phone support. Unfortunately the interaction I had with Agent Dee on the 6 of August 2025 was far from stellar. I came into the store to return two phones. When Agent Dee inspected the devices she put the devices on an abrasive surface and at one point stacked them on top of each other. When I informed her I wanted the phones to be placed on a surface that wouldn't cause harm to the devices she had the audacity to ask me why I would make this request as if my request was absurd for not wanting the phones to be damaged before they are returned back to the company. As great as Sam Dobbs performance is at Store 6002, if I had to do another transaction with Agent Dee I would prefer to go to another location.

Visited T-Mobile looking for iPhone 17. Ms. Tanganyika was…read morevery considerate & very clear what I need in order to purchase new phone as T-Mobile additional line holder. Mind you that I'm not a native English speaker. She is very nice and super acknowledged!! Thank you so much for your help Tanganyika!!

Negative should be an option…read more I rarely take the time to write reviews, but my experience with T-Mobile has been so frustrating that I feel obligated to warn others. After being a customer for four years, paying nearly $90 a month, I expected at least a baseline level of respect and service. Instead, what I got was overpriced plans, inconsistent value, and customer service that felt dismissive at best and outright disrespectful at worst. When I finally decided enough was enough and requested a transfer PIN to switch providers, the attitude I received was shocking--like I was somehow in the wrong for no longer wanting to overpay for subpar service. What stood out most was the complete lack of effort to retain me as a customer. No meaningful offers, no attempt to understand my concerns--just indifference. For a company that takes so much from its customers month after month, you'd expect at least a professional and courteous goodbye. That didn't happen. My experience with the T-Mobile location in Birmingham, Alabama only reinforced my decision. The service there was unprofessional, disorganized, and frankly unacceptable. It felt like customer care was the last priority. Since switching, I've had a completely different experience. The transition was seamless, quick, and stress-free exactly how it should be. It made me realize just how unnecessarily difficult T-Mobile had made things all along. Consumers should know they have options. Loyalty should be valued, not exploited. T-Mobile seriously needs to reevaluate how they treat long-term customers, because right now, it feels like they simply don't care. Goodbye, T-Mobile and good riddance. Oh by the way xfinity is giving customers mobile services for one year free If you have been with them a period of time , consumers should know their options and not being taken by greedy companies.

Shout out to Chris, the manager, for being so helpful! Kelsey is new and he is trying to get up to…read morespeed, too! I appreciate their politeness and willingness to help! I'll definitely be back!!!

The young man helping us went over and beyond to help us out. He even made us drinks while we…read morewaited for my son to decide on everything. We love this store and will definitely go back!!