I've done business here before and it was great service, this is why I came back. I thought my…read morescreen was cracked again. It wasn't, just the screen protector. I didn't know that and wouldn't have known if Tom the owner was shady. He could have easily charged me for a new iPhone screen but let me know it was just the protector. His honesty , I can't even tell you how much that meant to me. He's such a GOOD person. His work is quick and professional as well as spot on. I recommend him and will never go to anyone else as long as he is doing business. Thank you Tom.

I contacted before hand to make sure I can walk in, he said yes. I think I waited less than 20…read moreminutes for the repair to be finished. Super quick! Fast, friendly and efficient. 8 months later and my phone still functions properly, no glitching or anything unusual. I highly recommend Wireless Image for replacing your broken phone screens. Happy I found this place via Yelp.

Awesome place they have so many things also do great phone repair and great prices and super…read morefriendly

Big fan of supporting locally operated, independent businesses, and Shieldmans deserves your…read morebacking. I've gone to them numerous times since moving to Boulder, and they have never disappointed, with keen awareness of their products. James just killed it for me recently, as he knew exactly how to fix a problem that I had, and then was able to recommend items that would best support my Pixel 2 mobile phone. I truly appreciate that level of customer service. It's not in an ideal location (second floor of a structure), but well worth the visit.

Had to make a few changes to our phone account today. Chris was amazingly helpful and patient and…read moretook care of everything for us. Great attitude and personality. Best experience I have had in one of their locations. Took his time to ensure everything was 100% correct. Highly recommend.

My wife's phone suddenly decided to quit working this morning so she came to this store to get some…read morehelp. The store opens at 10 am on Sunday, she walked in at 5 after and said their employee, Richard, just ignored her. When she got his attention his first "greeting" was, "We're closed." When my wife pointed out the store had officially opened at least 5 minutes ago, his next response was a brusque, "What do you need?" She goes on to explain how her phone quit working and would like some assistance. The account is actually under my name and I was unfortunately elsewhere at the time, but when Richard found out she wasn't a user on the account he said he couldn't help her and that she should just leave. Meanwhile, another employee emerged from the back room and was equally dismissive. My wife left that store in tears, but not before letting them know how awful their service was. She then went across town to the store on Hover, where she was politely greeted, helped, and ultimately purchased a new phone. It took all of a few minutes to have me add her as an account user, I was able to do it remotely via the AT&T app. Her experience at that store was the polar opposite of what she got at the Ken Pratt location. I, for one, will NEVER shop at or recommend the Ken Pratt location to anyone I know, and their employees should be absolutely ashamed of how poorly they treated my wife. Here's a little tip for you guys from an actual professional who honors and takes client relationships seriously: if your job involves customer service in any way, shape, or form, but you can't find it in yourself to be remotely respectful to the people you serve, it's time to do the world a favor and quit. At a minimum, hopefully this store's manager is paying attention and will do something about the shameful events that took place there today.

We have 3 people on our account and a few weeks ago we got new phones from this store. We were not…read moreaware that it is NOT an authorized store!! The service was good, but we were over charged for the phones and we have been disputing this since May. We have filed a dispute and are still dealing with the problems. Do not use this store, there is another a little farther from this store that is authorized. Verizon is very uncooperative and we have spent hours trying to solve this mess.

Visited this location on Tuesday. Great service! Very Friendly. Highly recommend this location!read more

Thought the charging port on my aiPhone was shot. They looked at it, cleaned the port and all was…read morewell. No charge. I'll be back again.

When the geniuses at the Apple Store couldn't fix my laptop, these guys did…read more I had a recurring problem with my Powerbook overheating and shutting down, sometimes several times a day. I took it to the Apple Store twice. They could never find or even duplicate the problem. After I got it back, it crashed 5 times in 24 hours, so I'm not sure why they couldn't even duplicate it. So I took it to Longmont Mac Repair. They figured it out in less than an hour and a half. They ordered the part and I had it back in a couple of days. They nailed it. From now on, they're my first stop. I just assumed the geniuses at Apple would be able to fix it, but I guess you get what you pay for.

This place CLOSED THANK GOD. They did a horrible job on my battery, Apple said they have never seen…read moreanything so bad.

When people do a terrific job and provide excellent customer service, they need to be recognized…read more Lafri of Cell Ville rocked it! Brought an Apple phone with a cracked screen into his shop and it was repaired flawlessly within a 45-minute period. A positive person with excellent interpersonal skills...YES! I did not have any tech needs other than the repair.

I was thinking I needed to replace a charging port on my IPhone and they helped me find out that…read moreall I needed was a clean of my charging port!! They cleaned it for me, didn't charge, and helped with a smile :)

Rude salesperson on 5/18/2026. Even though I quickly got that he could not help me due to a…read moremisunderstanding with an insurance company, he seemed to not really suggest any kind of solution and just vented. Could not leave fast enough.

We had a family crisis this week in which my husband's iPhone was lost. We needed an immediate…read moresolution as we feared its data could be compromised even though it had a passcode. Between the Apple Store and the Verizon Store, both conveniently located in the same shopping center, we went about handling it ASAP. I chose Verizon first and as we had had Brunch earlier at Alpine Modern, also in the same location and where it was lost. I immediately walked across the lot to Verizon to shut off its usable connection as it is on my account. When that was successful, and we purchased a new phone, something he was to need soon anyway, we went to Apple next to have it physically locked so if it had been found then stolen, it could not be reused. Apple was very helpful in setting this all up for us. We went home satisfied that our line was protected too. Apple has provided us much help over the years and so has Verizon. In person, works best for us and nice they are both close by. In the morning we went back to the cafe to try one more time as Apple had told us that the phone was still pinging at the cafe location. The cafe had closed by the time we got to Apple the day before but we had gone in twice ourselves to look for it after discovering it missing. And no one had turned it in. First thing in the morning we tried the cafe again and yes their cleaning crew had found it the night before as it had slid under something we could not check when looking ourselves. Apple had told us if found, we could still get a trade in value paid out even though we had already bought the new phone earlier from Verizon. We went back to Apple with the phone, they unlocked it to credit as trade and issued us a gift card to our Apple account for its trade in value. Both of these large companies can help customers and for some, in person, at these Boulder locations, with well trained staff, is the efficient way to go. This was an awkward way to trade up a phone but in the end, we were able to get what we needed from both companies. I appreciate having them here in Boulder and so lucky to be able to walk between them and also near a tasty and responsible cafe, Alpine Modern's Twenty Ninth St location.

Horrible service Waited for 45 min and each employee acted…read morebusy but would not help Go elsewhere

Came in with my broken phone screen. They had to order parts so took a week for those to come in…read more You will need to pay half up front if they dont have the needed parts. They did a good job fixing my phone. They did let me know of some other things that were wrong inside but i opted to not worry about it. Staff was friendly and knowledgable. Once they got the part, they called me to let me know it was in. I brought my phone in an it took 2 hours to get my phone done. So quick service. Only reason for 4 stars is that price seemed a little high

While traveling thru Ft Collins, we stopped in with a dead (to us) Samsung phone. Cooper very…read morequickly and professionally determined the problem and corrective action. Many thanks to Cooper!.

I had an extremely frustrating experience with AT&T customer service, both in-store and over the…read morephone. I went in for help with a locked SIM and was told the employee couldn't unlock it or even take a payment, only to return the next day and have a different employee take a payment--clearly inconsistent and incorrect information. I was repeatedly told to "call customer service," despite the fact that my SIM was locked and I couldn't make calls. AT&T locked my SIM due to a device balance, (I was switching to T Mobile and T-Mobile had already agreed to pay it off when I switched). As a result, AT&T left me without a working phone for two days. I spent nearly an hour on hold, on their landline in store, without reaching a real person and was told it could take up to four days total to restore service. This situation was incredibly stressful and inconvenient. The customer service was unhelpful, inconsistent, and dismissive. I will never use AT&T again and strongly caution others about using AT&T. They just want every last dime and don't care about your experience at all.

My earlier review indicated that the problem of not being listed on the AT&T account was fixed. I…read morejust learned that ERIC, the AT&T rep in the Longmont store, did NOT correct the problem. He mis-typed my email address so I still am not listed on the account. Hence the customer "service" I received was even worse that I thought. I am giving a 1-star rating only because there is nothing lower. I received NO help!!!