Awesome place they have so many things also do great phone repair and great prices and super…read morefriendly

Big fan of supporting locally operated, independent businesses, and Shieldmans deserves your…read morebacking. I've gone to them numerous times since moving to Boulder, and they have never disappointed, with keen awareness of their products. James just killed it for me recently, as he knew exactly how to fix a problem that I had, and then was able to recommend items that would best support my Pixel 2 mobile phone. I truly appreciate that level of customer service. It's not in an ideal location (second floor of a structure), but well worth the visit.

Had to make a few changes to our phone account today. Chris was amazingly helpful and patient and…read moretook care of everything for us. Great attitude and personality. Best experience I have had in one of their locations. Took his time to ensure everything was 100% correct. Highly recommend.

My wife's phone suddenly decided to quit working this morning so she came to this store to get some…read morehelp. The store opens at 10 am on Sunday, she walked in at 5 after and said their employee, Richard, just ignored her. When she got his attention his first "greeting" was, "We're closed." When my wife pointed out the store had officially opened at least 5 minutes ago, his next response was a brusque, "What do you need?" She goes on to explain how her phone quit working and would like some assistance. The account is actually under my name and I was unfortunately elsewhere at the time, but when Richard found out she wasn't a user on the account he said he couldn't help her and that she should just leave. Meanwhile, another employee emerged from the back room and was equally dismissive. My wife left that store in tears, but not before letting them know how awful their service was. She then went across town to the store on Hover, where she was politely greeted, helped, and ultimately purchased a new phone. It took all of a few minutes to have me add her as an account user, I was able to do it remotely via the AT&T app. Her experience at that store was the polar opposite of what she got at the Ken Pratt location. I, for one, will NEVER shop at or recommend the Ken Pratt location to anyone I know, and their employees should be absolutely ashamed of how poorly they treated my wife. Here's a little tip for you guys from an actual professional who honors and takes client relationships seriously: if your job involves customer service in any way, shape, or form, but you can't find it in yourself to be remotely respectful to the people you serve, it's time to do the world a favor and quit. At a minimum, hopefully this store's manager is paying attention and will do something about the shameful events that took place there today.

We have 3 people on our account and a few weeks ago we got new phones from this store. We were not…read moreaware that it is NOT an authorized store!! The service was good, but we were over charged for the phones and we have been disputing this since May. We have filed a dispute and are still dealing with the problems. Do not use this store, there is another a little farther from this store that is authorized. Verizon is very uncooperative and we have spent hours trying to solve this mess.

Visited this location on Tuesday. Great service! Very Friendly. Highly recommend this location!read more

Thought the charging port on my aiPhone was shot. They looked at it, cleaned the port and all was…read morewell. No charge. I'll be back again.

When the geniuses at the Apple Store couldn't fix my laptop, these guys did…read more I had a recurring problem with my Powerbook overheating and shutting down, sometimes several times a day. I took it to the Apple Store twice. They could never find or even duplicate the problem. After I got it back, it crashed 5 times in 24 hours, so I'm not sure why they couldn't even duplicate it. So I took it to Longmont Mac Repair. They figured it out in less than an hour and a half. They ordered the part and I had it back in a couple of days. They nailed it. From now on, they're my first stop. I just assumed the geniuses at Apple would be able to fix it, but I guess you get what you pay for.

This place CLOSED THANK GOD. They did a horrible job on my battery, Apple said they have never seen…read moreanything so bad.

When people do a terrific job and provide excellent customer service, they need to be recognized…read more Lafri of Cell Ville rocked it! Brought an Apple phone with a cracked screen into his shop and it was repaired flawlessly within a 45-minute period. A positive person with excellent interpersonal skills...YES! I did not have any tech needs other than the repair.

The repair was good, with a third party part - not an apple part, however you need to be aware they…read moresplit the billing, part for the repair, and a second charge to sign you up for a reoccurring charge for Asurion Protection, an "insurance for up to 5 devices" however that works!!! So the charge monthly is $39, I didn't realize the salesman's quick words were talking me into this deal until I saw this reocurring charge on my bank. balance. Beware, make sure you know the repair cost total before agreeing to the repair. In my case I didn't cotton to this until I had paid this monthly charge 3 times. They cancelled the coverage but only refunded the last charge. So the repair cost $54 plus $78. My loss I hope informs you of the pitfalls to getting phones repaired at ubreakifix. Ciao friends!

After waiting for a month for a part to come in for my computer after it came in, I was supposed to…read morebe next in the queue. Have the computer repaired and put back together. After three days I went and picked up my computer and was told that the reason why they couldn't get to me is because they repair phones mostly in this location I will never take anything back to this store ever one star

The Genius Bar is excellent. The sales associates are as rude and disinterested in over-30 YO…read morewomen as ever. Danes as it's been for the past decade+. Again, Genius Bar is great. I'd give 5 stars for that, but I was also comparing features of a new product as a possible next. purchase.

The absolute WORST, most inept Apple store I've ever been to. I went in to get my iphone battery…read morechanged at 78%. An employee did something to my phone before taking it to the back to change the battery. Except that I'm suddenly informed I'd have to wait FOUR hours. I have to drive an hour through a canyon to even get to the store. And I didn't have time to wait four hours on top of that. So I left. But when I got to my vehicle, I suddenly couldn't charge the phone, nor connect to the internet. I had been doing both during the one hour drive to the store!! And in fact, I have NEVER had a problem like that. Went back in to explain that now my phone wouldn't charge nor could I get to the internet. I explained this to the front greeter, and she basically implied I was lying by saying it wasn't possible that this had happened!! Equally as bad, she stood so close to me in her firm denial that it was uncomfortable. I had to firmly ask to see a manager. She got a guy to come over who said he was the "Lead". I explained the same thing to him, and like her, he seemed to doubt these two problems were possible and he was as cold as ice. I was shocked. He said I'd have to wait at least 40 minutes just for someone to look at it and walked away. What is going on with this store??? He then came back in 5 minutes, and said he'd look at the phone. And voila, he FIXED the two problems that he had been doubtful about, and that the female greeter had said couldn't have happened. When I got home, I now see this Boulder Apple store is down to 3.8 in its ratings, and on Yelp, it's 2.2. TERRIBLE APPLE STORE.

My phone was locked and Verizon couldn't help me. They suggested CPR CellPhone Repair on Harmony…read more Tyler was extremely patient and knowledgeable. He figured out how to reset the phone and luckily nearly all my data was saved. I'm very appreciative of Tyler. He did an excellent job. Kudos to Tyler!!!

Came in with my broken phone screen. They had to order parts so took a week for those to come in…read more You will need to pay half up front if they dont have the needed parts. They did a good job fixing my phone. They did let me know of some other things that were wrong inside but i opted to not worry about it. Staff was friendly and knowledgable. Once they got the part, they called me to let me know it was in. I brought my phone in an it took 2 hours to get my phone done. So quick service. Only reason for 4 stars is that price seemed a little high