I was extremely happy with the service provided. Ed, a very pleasant young man, greeted me when i…read moreentered and helped me through several questions. He did not give generic or memorized standard answers. He provided proof that was easy to understand and factual. I would most definitely recommend seeing Ed if you have questions about your Tmobile questions.

Everything they told me was untrue. I asked for a 5g upgraded phone & data plan over my former one…read morewhich was 4g. They said they had a free 5g phone & blazing fast 5g data plan but unknown to me I instead got a 2&3g downgraded phone that couldn't get 5g but they kept saying I had it. I asked for monthly pay & no contract but got roped into 2 years because if I left before then, I would have to pay a huge way overpriced lump sum at once. Then, after I was unable to use the 2&3g phone at all in a year, because 2&3 g was being shut down, is when I found out from another Co. the phone I got from T-Mobile was obsolete 2&3g but still had to keep paying their overpriced plan for another year & buy another phone which I got unlocked from Best Buy a 5g pixel but still could only sometimes get 1 bar because of nearly dead zone at my address, but they kept saying I had their blazing fast internet at my address. When I proved to them the poor to nonexistent 5g, they kept saying they were making upgrades in my zone for nearly 2 years. So to have reliable service, I had to keep my old mobile co, while still paying their twice as high plan or have my credit ruined or pay for overpriced lump sum. I am writing this on my other plan to be sure I have a connection to finish. I still have a few more months before I can finally get out of this bait & switch scam Co. for good. Hope they don't continue charging me after I cancel like they have done to others. There is even more lies & stuff but they deserve a -5 instead of a 1 star.

Came in this morning (4/30) around 11 am needing to get my new phone set up. For the life of me I…read morecannot remember the sweet girls name that helped me I just remember her name began with a 'K' ‍. She was so friendly and helpful, she's an asset to this company for sure! Great service !

Yes, i went there friday morning . They just opened to have my phone switched over to my own…read moreaccount .The employee had an attitude right off the bat . She acted like she didnt even want to be there . I forgot my id in the car and that made her even more annoyed . In the end i didnt get the probkem solved . Im glad i dont have to deal with them again ! If you

Excellent service. Missy and Chase were very kind, knowledgeable and helpful…read more I will always return to this site for my electronic service needs.

Chase at Wireless Wizard in Diberville is the BEST! He is knowledgeable and friendly. He fixed my…read moresons iPhone in a timely manner for an affordable price. I'd definitely recommend Wireless Wizard for all your device repairs.

My husband and I spent a long time in there yesterday switching 4 phones to verizon. Marissa was…read morethe one that helped us. She was so nice and found us the best deal. She had to spend a lot of time with us. We had only planned on switching 2 phones so I didn't have the port out number for my kids phones. She told me to text her when we got home even though she was off work by then. She completed those 2 lines from her home. That was so sweet. I really appreciate all that she did.

Horrible business account support. Manager doesn't care to help fix issues created by Verizon…read more Sales associate seemed helpless. 38 calls to Verizon and no solutions. This is insane.

I brought in a specialized battery that needed replaced. They didn't have the one that I needed,…read morebut where able to build one to replace it. Very helpful and they had it done the next day.

Warning -This will be loooong. Bluntness-5 stars are for the consultant Jared,not the store for…read moresure. He deserves to be relocated and promoted to his own store to run-yes that great of a guy, knowledge and service. This review was necessary for Jared's accolade. . 2 weeks ago, after visiting Best Buy to assist in obtaining a new phone-They were out of phones and I purchased a "get -by'r" for $150-I already missed 2 conf calls and had a VERY imp't business call the next morning. As I was heading back home to New Orleans, my phone would not allow me to make any calls. I circled back to BB-When I arrived, yes, they were CLOSED!! They close early now apparently. I was totally panicking-absolutely zero communication. I saw AT&T was open and quickly flocked to their store. . I'm an observer/analyzer and 'one' of my professions (investigations) - I walked into the store and saw people sitting and some were being cared for by reps. I was a bit disappointed. I did not obtain names; however there was a guy with a long beard sitting at the main desk (reddish, short hair), another guy with black hair and a young lady in the back at the table with brown hair/mid-back. ZERO greeting, ZERO eye contact..Nothing! My first thought after sitting on the round sofa (after waiting 15 mins and still NO greeting) was to walk out, but I was more shocked there was NO recognition of a customer who just walked in. Did they see me-Yes, there was no way they did not see me or knew I walked in (the door chimes). I then asked the young lady was walked by briskly-Is there a sign-in sheet?" She barely slowed up and stated to the guy at the front desk (long beard)-"Do you have her or keeping order?" He shook his head-yes, I know. She then came back and stated - "He has you in line." Wow-very unprofessional...Other customers came in following me and they were greeting with "Hello - someone will be right with you." Interesting...To see the responses on here stating "Our #1 goal is to provide you with an exceptional customer service".."Serving our customers with the best service possible is what we strive for every day"..Ummm-NEGATIVE on my 1st visit of entering the store-Negative, negative, negative...Continuing-I waiting another 15/20 mins and still no contact and communication. Then just as I was @ to leave, another guy walked in (tattoo on his arm)-Jared. Being the observer I am...I wanted to see how this would play out. He glanced the store as he walked in and we made contact, he motioned with his head-Hello. He went in the back and came back with an iPad and paper, and took the customers who entered "AFTER" I did. I asked him as he passed by-"Do I need to sign in?" He stopped and stated-You haven't signed in? I stated-"No, and why are customers who entered 'after' me are receiving service?" He apologizes and stated "My name is Jared. I will enter you in. I had an appt with the customers I'm taking-I apologized for that-I know how it must look." I replied - "There was no greeting when I walked in and I've bee sitting here at least 20 mins, if there was SOME communication and CS etiquette when I walked in would have been helpful." Now...as he was getting my name and entering into his iPad-they guy at the front desk signaled him to the front. Because of the face mask I could not read lips, but I understood what was being expressed. My time came and Jared assist me (he yet apologized again for my initial entrance in the store). He assisted me with my phone and even allowed me to use his personal phone. Unbelievable how kind he is! I came back the following day (scheduled appt with my son and yet again-AHMazing service, time and attention from Jared. He and my son (18) immediately connected he made our time absolutely pleasant and enjoyable. He ordered a business phone for us, shipped directly to my house-exact date and time as he stated. I will ONLY visit this location, as long as Jared is there! Only! . Again-can't say enough about his attention to his customers-talk about true CS/candor/great vibe/knowledge-Exceptional! I travel the U.S. a lot and the absolute BEST CS I've ever received was Jared. He left me with a smile that there are still great people around and truly care about people and is genuine. . Understanding what it truly means it's stated "exceptional CS"-Jared's behavior echoes it! Seeing the reviews below-so many more agree. He deserves more than "Atta boy" and "he will be happy to see this review". Promote him. Jared, you are AH-Mazing! With your skills and talent-you should truly think about going in business for yourself and brand yourself! As they say-build it and they will come! Don't allow anyone to damper your talent or skills you display! Go! Update: I knew I'd receive the generic response as all reviews have been given. Mgm't was there and clearly was NOT tentative and didn't care.

Came in to upgrade a phone. I have been with At&t about 9 or 10 years. I ordered a brand new…read moreSamsung Galaxy Z Flip 8. Was trading in my Samsung Galaxy Z Flip 5. It came overnight on Monday October 5th. When I opened the box, it seemed strange that there was a At&t box in it instead of a Samsung box. As you can see in the pictures, they sent me a reconditioned phone, or it could be a phone that was a substitute phone or replacement phone. It was not a brand new phone, I went to the store to take it back yesterday, October 6th, 2026 and the manager, who's picture is in this review told me I had to pay a re-stocking fee of $55. Now, if they had ordered the correct phone in the first place, which was suppose to be brand new phone, we would not be having this problem. The phone they sent me had the covers ripped off the phone. Fingerprints all over the phone. Everything just thrown in a box, and they still want me to pay a $55 re-stocking fee for a phone I didn't order. I left, and between when I got the phone and today, October 7th, 2026, I have waited literally hours to talk to customer service on the phone. I was upset, so I went back to the At&t store today October 7th, 2026 to return the phone. Now take it, the manager in this picture is very rude and unprofessional, and doesn't even know how to smile. 611 Customer service said the manager could have called customer service and taken care of it. I walked in today, sat down to return the phone and that's when the arguing started. Now, I am a 100% Air Force Disabled Veteran with PTSD, and anxiety issues from my services days. I am 71 years old and in very poor health. I told her that customer service said she could take care of it, and she continued to tell me that she told me that that there would be a restocking fee. I said to her why do I have to pay for a re-stocking fee for a phone I never bought, which was a refurbished phone or replacement phone. I told her that was not what I ordered and of course once again, no smile on her face. You can tell by the picture I posted here. Now, I didn't scream, but did raise my voice a little. She told me to lower my voice or I could return it somewhere else. I said, your the one who didn't do your job. She said I threw the receipt at her. She is a liar. I put it on the table and slid it over on the table. I took the receipt and she had security thrown me out. No personality, didn't care if I take my business elsewhere. I have been sending At&t 5 to 10 customers a month. I have now made a YouTube video about my experience, and I have filed a BBB report and filed a complaint with the FCC. This girl knows nothing about how to be a manager and should not be in this store.

Employees are not trained well enough! Some very…read moreknowledgeable others not so. Lots to learn but seems they're more focused on selling product and collecting bills instead of assisting someone with a problem or issue. Just pass you a number to call and may not even be a correct number

Geez, sorry to put you two "ladies" out. Apparently it's to much to help the only customer in the…read morestore. I walked in to change over my two lines from a different carrier and activate two new lines and devices for my kid (1 new iPad Pro and an iPhone 12) and you were to put out to help. The woman (person) who came out the back room looked me up and down, said some thing under her breath turned her back to me and propped her self up against the register and she began playing with her yellow gigantic fingernails and ignoring my questions and those of her coworker. When I asked about 5G and what the unlimited plans were she couldn't answer any questions. I mean, they couldn't even tell me costs for different plans? I won't ever come back here. I know where I'm not wanted.

We had a meaningful and productive visit with Shane today. After changing our service to ATT and…read moregetting new cell phone we ran into a glitch in transferring data to our new cell phones. Shane quickly discovered the problem as the VPN was conflicting with Norton VPN which stopped the data transfer. Pleasant conversation and getting results meant a lot to us. We feel confident with the new service and look forward to being with ATT for many years.

I'd leave a million star review if I could. The employees were so helpful, funny and patient with…read moreme while I decided what I needed. They updated my phone for me and answered every question I had. Their kindness was definitely appreciated!