Excellent service. Missy and Chase were very kind, knowledgeable and helpful…read more I will always return to this site for my electronic service needs.

Chase at Wireless Wizard in Diberville is the BEST! He is knowledgeable and friendly. He fixed my…read moresons iPhone in a timely manner for an affordable price. I'd definitely recommend Wireless Wizard for all your device repairs.

Warning -This will be loooong. Bluntness-5 stars are for the consultant Jared,not the store for…read moresure. He deserves to be relocated and promoted to his own store to run-yes that great of a guy, knowledge and service. This review was necessary for Jared's accolade. . 2 weeks ago, after visiting Best Buy to assist in obtaining a new phone-They were out of phones and I purchased a "get -by'r" for $150-I already missed 2 conf calls and had a VERY imp't business call the next morning. As I was heading back home to New Orleans, my phone would not allow me to make any calls. I circled back to BB-When I arrived, yes, they were CLOSED!! They close early now apparently. I was totally panicking-absolutely zero communication. I saw AT&T was open and quickly flocked to their store. . I'm an observer/analyzer and 'one' of my professions (investigations) - I walked into the store and saw people sitting and some were being cared for by reps. I was a bit disappointed. I did not obtain names; however there was a guy with a long beard sitting at the main desk (reddish, short hair), another guy with black hair and a young lady in the back at the table with brown hair/mid-back. ZERO greeting, ZERO eye contact..Nothing! My first thought after sitting on the round sofa (after waiting 15 mins and still NO greeting) was to walk out, but I was more shocked there was NO recognition of a customer who just walked in. Did they see me-Yes, there was no way they did not see me or knew I walked in (the door chimes). I then asked the young lady was walked by briskly-Is there a sign-in sheet?" She barely slowed up and stated to the guy at the front desk (long beard)-"Do you have her or keeping order?" He shook his head-yes, I know. She then came back and stated - "He has you in line." Wow-very unprofessional...Other customers came in following me and they were greeting with "Hello - someone will be right with you." Interesting...To see the responses on here stating "Our #1 goal is to provide you with an exceptional customer service".."Serving our customers with the best service possible is what we strive for every day"..Ummm-NEGATIVE on my 1st visit of entering the store-Negative, negative, negative...Continuing-I waiting another 15/20 mins and still no contact and communication. Then just as I was @ to leave, another guy walked in (tattoo on his arm)-Jared. Being the observer I am...I wanted to see how this would play out. He glanced the store as he walked in and we made contact, he motioned with his head-Hello. He went in the back and came back with an iPad and paper, and took the customers who entered "AFTER" I did. I asked him as he passed by-"Do I need to sign in?" He stopped and stated-You haven't signed in? I stated-"No, and why are customers who entered 'after' me are receiving service?" He apologizes and stated "My name is Jared. I will enter you in. I had an appt with the customers I'm taking-I apologized for that-I know how it must look." I replied - "There was no greeting when I walked in and I've bee sitting here at least 20 mins, if there was SOME communication and CS etiquette when I walked in would have been helpful." Now...as he was getting my name and entering into his iPad-they guy at the front desk signaled him to the front. Because of the face mask I could not read lips, but I understood what was being expressed. My time came and Jared assist me (he yet apologized again for my initial entrance in the store). He assisted me with my phone and even allowed me to use his personal phone. Unbelievable how kind he is! I came back the following day (scheduled appt with my son and yet again-AHMazing service, time and attention from Jared. He and my son (18) immediately connected he made our time absolutely pleasant and enjoyable. He ordered a business phone for us, shipped directly to my house-exact date and time as he stated. I will ONLY visit this location, as long as Jared is there! Only! . Again-can't say enough about his attention to his customers-talk about true CS/candor/great vibe/knowledge-Exceptional! I travel the U.S. a lot and the absolute BEST CS I've ever received was Jared. He left me with a smile that there are still great people around and truly care about people and is genuine. . Understanding what it truly means it's stated "exceptional CS"-Jared's behavior echoes it! Seeing the reviews below-so many more agree. He deserves more than "Atta boy" and "he will be happy to see this review". Promote him. Jared, you are AH-Mazing! With your skills and talent-you should truly think about going in business for yourself and brand yourself! As they say-build it and they will come! Don't allow anyone to damper your talent or skills you display! Go! Update: I knew I'd receive the generic response as all reviews have been given. Mgm't was there and clearly was NOT tentative and didn't care.

Came in to upgrade a phone. I have been with At&t about 9 or 10 years. I ordered a brand new…read moreSamsung Galaxy Z Flip 8. Was trading in my Samsung Galaxy Z Flip 5. It came overnight on Monday October 5th. When I opened the box, it seemed strange that there was a At&t box in it instead of a Samsung box. As you can see in the pictures, they sent me a reconditioned phone, or it could be a phone that was a substitute phone or replacement phone. It was not a brand new phone, I went to the store to take it back yesterday, October 6th, 2026 and the manager, who's picture is in this review told me I had to pay a re-stocking fee of $55. Now, if they had ordered the correct phone in the first place, which was suppose to be brand new phone, we would not be having this problem. The phone they sent me had the covers ripped off the phone. Fingerprints all over the phone. Everything just thrown in a box, and they still want me to pay a $55 re-stocking fee for a phone I didn't order. I left, and between when I got the phone and today, October 7th, 2026, I have waited literally hours to talk to customer service on the phone. I was upset, so I went back to the At&t store today October 7th, 2026 to return the phone. Now take it, the manager in this picture is very rude and unprofessional, and doesn't even know how to smile. 611 Customer service said the manager could have called customer service and taken care of it. I walked in today, sat down to return the phone and that's when the arguing started. Now, I am a 100% Air Force Disabled Veteran with PTSD, and anxiety issues from my services days. I am 71 years old and in very poor health. I told her that customer service said she could take care of it, and she continued to tell me that she told me that that there would be a restocking fee. I said to her why do I have to pay for a re-stocking fee for a phone I never bought, which was a refurbished phone or replacement phone. I told her that was not what I ordered and of course once again, no smile on her face. You can tell by the picture I posted here. Now, I didn't scream, but did raise my voice a little. She told me to lower my voice or I could return it somewhere else. I said, your the one who didn't do your job. She said I threw the receipt at her. She is a liar. I put it on the table and slid it over on the table. I took the receipt and she had security thrown me out. No personality, didn't care if I take my business elsewhere. I have been sending At&t 5 to 10 customers a month. I have now made a YouTube video about my experience, and I have filed a BBB report and filed a complaint with the FCC. This girl knows nothing about how to be a manager and should not be in this store.

Just recently returned to AT&T after trying out Cellular South and Verizon. As hard as I tried to…read morestay away, the iPhone just had a hold on me that I could not break. So after a few years and several carriers, I went in last month to Best Buy and picked up my iPhone. Well this afternoon, (the day after Black Friday) I wandered into the AT&T store to pick up a 3G Microcell for my home. The place was packed but before I could take three steps in the store i had two reps walking me through the login, to the counter and had the item in my hand within 5 minutes!!! Jamie (***** stars) then spent the next ten minutes explaining to me, not only how to install the Microcell, but what to expect during the download/installation process. I may have my gripes about the reception in some areas of MS, but as far as customer service goes, this is the BEST I have received in a long time!!!

We had a meaningful and productive visit with Shane today. After changing our service to ATT and…read moregetting new cell phone we ran into a glitch in transferring data to our new cell phones. Shane quickly discovered the problem as the VPN was conflicting with Norton VPN which stopped the data transfer. Pleasant conversation and getting results meant a lot to us. We feel confident with the new service and look forward to being with ATT for many years.

Very reasonably priced and great service. In and out and met all the benchmarks they promisedread more

I inquired on Yelp. Answered my questions that I had . Gave a quote based on the information I gave…read moreand fixed my issues same day!

This owner is a straight shooter when it comes to advice on cell phones and that's the reason I…read moretrust him. I've bought a couple of phones from him that we still use and have no problems with them. He spends time with me when I've had questions and actually, I'm a bit spoiled when it comes to service and reliability from this company. As long as he's in business, (and he's well established), then I'm a customer.

This place is awesome!! I walked in having trouble with my phone, a screen replace and 30 minutes…read moreand I'm good to go! So thankful!!!!!!! This was easy and the owner, Kahn was very nice and helpful!!

After finally getting back home to MS I was able to reach the owner this problem was solved! They…read morefixed and restored my phone and went above and beyond to make sure my phone was restored! I retract and I would definitely go back again because it was how they handled this issue and treated me with kindness A+for me... This was the issue::;;;;;;Unfortunately, I wish I could give a good review however, I am still trying to get my phone fixed. My back glass cracked as well as my front glass so I took it in to get it repaired at the Walmart location in Pascagoula, Mi... It took almost the whole day and they didn't even bother to call me and ask me if I wanted my port fixed because it wasn't charging. Upon leaving I did not notice, due to being n a hurry to leave on a trip, that they didn't even replace the glass with proper Apple products they put a cheap back on it that broke in less than a day... I took the case off to charge it after flying in and I don't even remember dropping it, but it was Broken. I called and spoke to the owner or manager, who didn't want to take any kind of responsibility. He wanted to point the finger at me and proceed to tell me to look at a receipt. I looked on it printed after I had already paid for the repair and found it read, they might use other products than Apple... When I spoke to another store owner at another Walmart in Milwaukee, Wi he stated they are only allowed to use proper apple products and showed me the written contract even... I DO NOT recommend them they just want your cash!!

From the owner: Phone Fix in Few Minutes PS5 Fix, Gaming Console Fix, Laptop Fix, Speaker Fix, Screen Replacement,…read moreBattery Fix, Charging Port Repair, Water Damage Restoration, Camera Fix, Motherboard Repair, Microphone Fix, Speaker Enhancement, Data Recovery, Security Unlocking, Custom Modding & Upgrades, Tablet Fix, Smartwatch Repair, Game Controller Repair, Cooling System Maintenance, Headphone Fix, Bluetooth Device Repair, Device Optimization, Software Updates & Fixes, Virus Removal, Data Transfer & Backup, Screen Touch Sensitivity Repair, Phone Unlocking, Face ID & Fingerprint Sensor Repair, Volume Button Fix, Power Button Repair, SIM Card Tray Fix, Waterproofing & Seal Restoration, Motherboard Component Soldering, Storage Upgrade & Expansion, Battery Calibration, Home Button Repair, Front & Back Glass Fix, Overheating Issue Fix, Speaker Buzzing Issue Repair, Phone Cleaning & Dust Removal, Earpiece Repair, Wireless Charging Repair, Charging Speed Optimization, Camera Lens Replacement, Signal Boosting Solutions, Phone Case Customization & Repair, Light Sensor & Proximity Sensor Fix, Memory Upgrade for Gaming Consoles, Laptop Keypad Replacement, PC & Laptop Cooling System Fix, External Storage & SSD Repair, Graphic Card Troubleshooting for PCs, Tablet Keyboard Dock Repair, USB-C Port Repair & Replacement, Game Console Joystick Fix, Gaming Headset Repair, Sound System Optimization, HDMI Port Fix

These guys. Perfect gentlemen. I walked into the gas station with my cracked screen and raggedy…read morephone case to ask, pitifully, "Can you help me?" They did: immediately and cheaply. Fifteen minutes later, not only did I have a fixed phone and a new case but also a delicious fried oyster poboy from the station's deli. Shout out to Pedro, who very kindly assisted me in the selection of a new case with patience and a smile. What a sweet guy.

Incredibly fast service at a fair price! My phone got wet, because I'm an idiot, then got locked…read morein a reboot cycle doom loop. He fixed my phone while I had breakfast next door. Absolutely life and sanity savior!

$60 for iphone SE screen. Written quote, one hour…read more Previous reviews mention 'sketchy' staff. If by that they meant 'probably not born in the US', then yes. Get over it.

Quick, friendly, and effective! Phone broke and they fixed the screen within an hour. Weekend saved!read more

I am a huge fan of Best Buy, it's my favorite store, but not all Best Buys are the same. Dibervile…read more is the best store in the area, Gulfport branch as a runner-up, with the best customer Service. Mobile, AL on University is the worst. Dibervile Best Buy helped me decide on a phone case and they put it on my phone for me with cheerfulness. My Laptop computer was a dud and after repairing a few times they replaced it. Navigating all this could have been a nightmare but they helped me through every step. I bought a blue tooth speakers and it was not high quality, I returned it a couple weeks later, and they refunded my money, no questions asked. I upgraded to a Bose. :) I needed a TV as a gift and they helped me make sure I got the features I needed at the best price. Need to price mach or check to see if their price is better elsewhere? They taught me about Red Laser App but also will check several sites to assure I'm getting the best price as their policy. Love It! I'm a regular customer and have had only positive experiences.

I contacted apple care about my imac, they sent me to best buy in Diberville ms.I left the computer…read morewith geek squad on 7/6/26 and i did not hear back until the 19th telling me i had to ok a $99 fee for damage to let them repair it. I told the geek squad agent there was no damage which by the way they finally admitted to causing it. he did not care so i ok the cost. I had to go to best buy on 8/04/26 to find out they could not repair the Mac due to age???? the manager said he would see what it was worth damaged and he would give me store credit if i purchased a computer there!!!.APPLE has no record of any request for parts or repair?? After sending all this to Cooperate HQ. i was offered a $100 gift card.. it cost me over a $100 for apple care, i had to drive 160 miles round trip twice to get my unit fixed.. In all this Best Buy never took any responsibility for any thing. also i am under V.A mental health care and i have to take medication just to go any where. i had to make the trips to Metairie La twice as i have no one to take me. i should never have been put thru this