Horrible business account support. Manager doesn't care to help fix issues created by Verizon. Sales associate seemed helpless. 38 calls to Verizon and no solutions. This is insane. read more

We were helped immediately upon arrival by Tricia, who spent time with us and walked us through each plan and each phone we were looking at. :) She then allowed us plenty of time alone to deliberate and decide, and then helped us eagerly every step to set up our service. She made sure our number transferred, phone was set up, and that we had everything we needed. Store was very clean and looked well-staffed with happy employees! Good job to the district for making sure their people seem taken care of. read more

Jason was extremely helpful and gave me all the information I was needing. Thank you Jason!

I really went into the store thinking I wasn't going to get help because I really didn't think I was going to be able to get help under the circumstances I was under. Well Bryson was totally awesome. He helped me so quick and got me out within minutes with the best results ever! I was able to get a replacement phone for my iPhone 7 no service issue and he was so professional and so understanding. I literally have never in life been satisfied with the quickness in results! Thank you for helping me with issue before heading out of town read more

Do you remember your hopes and dreams and your Grandmother's recipe for mayonnaise pound cake? Me neither, unless I put it on my phone. When my phone is down for the count, my life stops completely. Which is why I really like this Verizon store. Yes, I've been to other Verizon stores with obnoxious staff, hour-long waits and poor selection. At this place, someone sees me almost immediately, they are helpful, and have never been rude (knock on wood, right?) So yes, I'm giving a good review. BTW, in case your Grandma didn't bake it---you substitute Hellman's mayo for the oil in a plain pound cake recipe. Something to think about when you're checking out that new iPhone :-) read more

I was in the Diberville store in March and paid a bill left on my account for 98.82! Therefore, after I paid that amount, yet I got to choose a phone and everything went smooth And no problems when Later I go back into the Diberville Verizon Store and a sales person!; therefore, Marisa I think was her name a heavy set lady! My husband was with me at the time and I wanted to upgrade too and as I went to the counter Marisa said something not right! Marisa called recovery before even letting me know and handed the phone to me, and as I was talking the lady on the other end said I had a balance of 98.82! Remember I was in the store back in March and paid 98.82 and I ended up paying 98.82 again in which the account was from my old phone that was closed out and paid, but Marisa insisted I had to pay again!! So on her tablet Marisa was telling me well you can get an upgrade, but you can't get an upgrade! Anyway that day I left the store and ended up going back again four days later!! I walked in saw Marisa and asked her if she would help me once again! Marisa asked me if it was updated on the my account, therefore I said I guess so! Should have been because iI paid twice!! Now all this a man (manager) never asked me anything, but rubbed Marisa on the back for dealing with me!! Needless to say Marisa called recovery again and got a lady on the phone! This representative told Marisa that on their end my balance was zero and I can definitely upgrade my phone Marisa said No she cannot because Marisa tablet was not updated! Marisa told me after I have been there for hours in the store! Marisa said can you come back on Friday and maybe my tablet will be updated and I can help you then!! My answer to her was I am never coming back into this store again!!!!!! Rude, rude people and Marisa gave me the number to recovery and told me! Now you can call them and cuss them out!!!!! Unbelievable!!! read more

Losing your phone is pretty rough to say the least. I lost my phone a few weeks ago while out and after no success at "find your IPhone BS' I had to suck it up and go get a new one. I had the IPhone6+ and replaced it with the newest version of the 6++ or whatever they are calling it this time. Now I will say they were very helpful during the initial purchase. The staff was very awesome (during the sale hmmmmmm). Here is where it goes from good to nightmare. I took a cab from Biloxi to Diberville because my battery was dead in my car, I was sick and I was upset obviously due to losing everything in my phone. It was about a 4 hour process but we managed to get my phone and my I Cloud all added. I had to pay almost $200 for the remaining balance from my old phone (understandable) taxes and my monthy bill so about $550 cash. Okay well that was worth it to get the new phone and all my info back. So after a very long day and a cab ride back to Biloxi I get back to where I am staying and open up my box and the box is empty. No charger, nothing- empty box. How does that even happen? I call customer service who says they will mail me everything. Fine. Another cab ride to the gas station and $23 later I have a gas station charger. Almost two weeks go by. Nothing in the mail. Are you kidding? So my phone is turned in, now I have two phones. Whatever- I'm the one that lost it. So yesterday I drive over to the store to inquire about my charger and everything. I informed "management" that Joseph the General Manager of the store had sent me a text stating if there was anything I needed to let him know. Well Mr GM NEVER got back with me. Why send me a text if you don't follow up. "Oh he's been very busy with stuff" WOW REALLY?' Long story short- I am offered offers me $11. ELEVEN DOLLARS. I have been a customer for 11 years and you offer me $11 bucks???? I was explaned per management that it wasn't their fault I didn't get my "bag". How and the hell am I supposed to know I should have received a bag? Not MY job- your job people. I left in tears and all I can say is well just imagine as Yelp won't allow certain content. You are horrible to a loyal customer who hasn't missed a payment in 11 years. OH goodie my contract starts over now but you can bet I am going to cancel my other lines and I hope somebody with some sort of decency from your company reads this and something is done because I have NEVER been so disgusted. I HATE your company now and all it would have taken is a kind gesture and some frickin decency. In closing do not forget I will repeat this story to anyone and everyone that will listen to me. I am so excited for my fellow Yelpers to read this- maybe they will go across the street to CSpire or anywhere else and avoid the overpriced Verizon plans with the disgusting customer service. read more

These were the most rude customer service agents I have ever encountered in my life. Regardless of the complications stemming from running a business during the pandemic, these CSRs were extremely disrespectful and exceedingly entitled. I have actually considered switching from Verizon due to the complete and utter disrespectful treatment I received at this store. The management treats customers like absolute animals; customers are just dogs they have to deal with. I believe the managers name was Marisa. Requiring me to wait outside in sub 30 degree temperatures while I'm wearing my mask, or mansplaining my position in the 2 person long queue (myself being 1 of the 2) I found to be to be the hallmarks of a terribly managed establishments. The list goes on however to include the disgusting fashion in which I was told "we aren't concerned about how much gas you have left." If it only ended there, I would have chalked it up to a bad day, but it didn't. Higher management would have fired that disrespectful dolt on the spot had I been a secret shopper. Many of the CSRs I dealt with including the manager at the time had absolutely no idea how to conduct themselves in a professional setting nor how to communicate/work with customers. Luckily, in Ocean Springs there's another Verizon store. I highly suggest to go there instead. DO NOT GO TO THIS VERIZON STORE. read more

The D'Iberville, Mississippi store is ridiculous, they told me I had 2 weeks to return a case and pick a different one if I didn't it. The case made the phone echo horribly and they wouldn't take it back. They should have told me that echo was a known problem with that case, and it took me a week to figure out what was causing it, by then the case had scratches on it and they wouldn't take it back. $89 down the tube. The Gulfport store workers are more knowledgable, go there read more