The battery on my IPhone 8 was corrupted, but thinking that it was going to be a huge hassle…read morereplacing it for several months. In a weekend trip to Biloxi, my husband researched where we could take it, and asking at the tourist center in Biloxi, and recommended this place. Ursula helped us, and it was so enjoyable. She deserves a raise!

DO NOT TAKE YOUR PHONE HERE TO GET REPAIRED! I took my iPhone X here to get the screen replaced…read morebecause that's where my insurance company sent me. They admittedly put the wrong screen on my phone. Once I took it back up there a couple days later to get the correct screen (had to wait until the screen was in stock), "they found standing water in my phone, but put the screen on anyways and then it started smoking and no longer able to be repaired" The manager, James, and the owner of this store have not contacted me back about this matter. I now have a $1000 phone that is unrepairable due to the employees having no clue what they are doing!!! I can't speak for how it is when you buy a battery here, but customer service is HORRIBLE when it comes to getting your phone fixed. Why is this place an authorized iPhone repair place??? Lesson learned!!

Great guy, professional, friendly, and very knowledgable. Would definitely recommend!read more

I came in with a possessed Apple Watch. I spent last night trying to fix it, yelling at it,…read morepleading with it, cussing at it, it just stared at me with some weirdo screen mockingly. The awesome guy fixed it with IT wizardry in 2 minutes, and didn't even make fun of me. He was really great. I will definitely return next time my electronics are overcome with demons.

Outstanding, professional, and trustworthy staff who repaired my HP Laptop. Thank you Caleb, for…read moreyour work. I fully expected my repairs to take a day or two. Dropped off at 12noon Thursday and completed repairs by 430pm the same day. Reasonable repair price with no charge for repair assessment. Thank you Tony

I am BLOWN away!! I have a 2019 iMac that started crashing seemingly out of nowhere and struggled…read moreto boot up. I took it to the Genius Bar TWICE and they offered me basically nothing -- except to suggest I needed an entirely new computer. I finally took it here and the technician diagnosed the problem in about 2 minutes and fixed it same day. My computer has never run better!!! I will be coming back the next time any of my devices gives me trouble for sure.

I brought in a specialized battery that needed replaced. They didn't have the one that I needed,…read morebut where able to build one to replace it. Very helpful and they had it done the next day.

Fixed the glass on my iPhone 13 - no fuss at a great price. Fast service- excellent customer…read moreservice.

My laptop was randomly shutting down and not really holding a charge. I had called and was told…read morethat it was likely a battery issue. It was suggested that a new battery would solve the problem. I had good experiences with the techs and my laptop works great now. The girl handling check-in made things a bit confusing.

Stopped in 12/2/21: Super friendly staff! I was in a time crunch after work and needing to get kids…read morefrom day care. He got me in and out with 20 mins! I will def be back... hopefullt no time soon though!!

Excellent service, above and beyond. I'm severely handicapped and recovering from surgery. He…read morehelped me get in my car. Furthermore, the next day he offered me curbside service as to not have to struggle going inside. Great repair on phone too.

Best phone repair place by far! Very kind people, fast repair, affordable, and respectful! I…read moredefinitely recommend going there to get any device repaired!

Stay clear of this AT&T store if you are looking for help. This store is like a used car lot, you…read morego in trying to get something repaired and all they are interested in is selling you something new. I went in to get my screen protector replaced and they had my wife and daughter all jacked up to get new phones and tablets. Believe me that is not easy to say no to. After all the talk about my bill only going up 10-15 dollars a month adding the 2 tablets and paying all the tax due. (while technically true, this is only the cost of the plan, adding 2 phone and 2 tablets, the real cost is over $50 per month for the next 3 years) I relented and said yes. I went home and researched what we had purchased and found out everything was 2-3 year old models, the tablets were very under powered (only 4gb ram and older processor). I talked with my wife and we decided to return everything. The next day we made sure everything we had was boxed up (one phone and one tablet had to be shipped to us, so we didn't have them yet) and went back to the store. The store was much busier on Monday than it was on Sunday. We were told we were the 4th in line to be helped. A half hour later the manager (who had helped us the day before) came by and commented I think I know what this is about and said he would help us personally. He then walked outside for 15 minutes for a phone call, came back in the store and disappeared into the back room. Then another sales person came and I requested help returning everything by the next available person. He disappeared into the back and the manager came out and again said he would help us and walked off. We sat there for 2 hours watching people come and go. Everyone who needed help fixing something was swerved into looking at new phones. If they chose not to buy a phone, they were told the store couldn't fix anything and were directed to the nearest YouBreakIFix location or told to search Google (YES SEARCH GOOGLE). Finally the manager starts helping with the returns and let's us know there is a $55 restocking fee per device ($220 for all 4 devices) would be taken out of the refund for the taxes we paid. Then proceeded to tell us we could take everything home and do the return over the phone to save the restocking fee. This store is great at redirecting issues to some place else. So, we wasted 3 hour of our lives on Sunday, 3 more hours on Monday, essentially wanting a screen protector replaced. Yes, I was a bit peeved at this point. I did do the return over the phone, printed 4 return labels, boxed each device independently and affixed the respective shipping label and dropped off at UPS. In the meantime, I still need my screen protector replaced, so I ordered a double pack from Amazon for $8. Wish I would have done that on Sunday, I probably spent $8 in gas going back and forth to the AT&T store and UPS. I'm still waiting for refunds (which take 15 business after the equipment is received. Oh, I did get my daughter a phone off Amazon the Google Pixel Fold, using my Prime Visa to pay over 12 month. This way I don't have to sign any new 3 year contracts and will be able to find a new carrier in 12 months when my phone is paid off and off contract. It used to be you would get a free phone if you signed a contract, now the only reason to sign a contract is to be able to pay for the phone over time. Just buy unlocked phones off Amazon and put your money in the bank to pay for the next phone and keep your freedom to switch carriers. If EVERYONE did that, the carriers would have to work a lot harder to keep their customers. I'm starting to think all of their good reviews are from family/friends, because our experience is the complete opposite! I wanted to add that I recently moved to the area. My old AT&T store was extremely helpful. They would swap out screen protectors in 5 minutes. I went to that store for 15 years. I opened my account in 1996, went through the Cingular years, and then back to AT&T. My account has not changed in 29 years.

All COVID protocols are in place here. The gentleman that helped me was efficient and got me what I…read moreneeded with minimal wait time. When I called before I went to the store the deal I received was better than the online ads, go to the store you will get a lagniappe.