Zero Stars for Zero Help: Best Buy Cumming, GA (Market Place Blvd)…read more This review is specifically for the Best Buy located on Market Place Blvd in Cumming, GA. It is the most basic things that matter in retail, and when your employees won't even acknowledge an in-person request, it makes the entire company look inept and weak. My request was simple: a warranty replacement for a Zagg screen protector, a product and service I had previously purchased. The last time I needed this service, I went to the mobile department, and it was fast, easy, and seamless. This time, the experience was a complete, hostile disaster. The mobile department was unstaffed. I asked several employees who were standing nearby for help and got nothing but blank stares or swift dismissals. The "greeter" at the front door was equally useless, looking at me as if I was asking them to donate a kidney. I finally learned I needed to go to Geek Squad. When I was eventually helped, the agent acted as if merely talking to me was a huge favor. He put in minimal effort to look up the original purchase, promptly telling me the item wasn't in my account and that I must have gotten it elsewhere. I pulled out my phone, easily found the original purchase online, and showed it to him. He shifted his tactic, condescendingly stated the phone was "too old," claimed they no longer carried the product, and told me to call Zagg myself--and that was the end of his assistance. He was rude, dismissive, arrogant, and had zero professionalism. It is literally as if the staff went out of their way to be rude and unhelpful. Best Buy Cumming must be doing fantastically well, because they certainly don't act like they need or want customers. I don't know who the current manager is, but once upon a time, Best Buy had excellent service. This was a hugely frustrating and disappointing experience. I received zero help on a warranty service I was owed, and it was such a simple, little thing. As I said, if they can't do the basics well, why trust them with the big stuff?

I would give them zero Stars if I could. I bought a computer from these guys and they sold me a…read more"subscription" to Microsoft Word that bills my credit card every year instead of selling me a software package that is a one-time purchase. I've bought many computers before and never had to pay every year. It was a one-time fee and that was it. This new idea of a "subscription" is just a scheme to make Bill Gates even more rich. And they refused to refund my money or even give me a store credit. Now i cannot access any of my documents or edit them. I WILL NEVER BUY ANOTHER COMPUTER FROM THIS STORE!!!!

I came in on a Sunday looking for an office chair. I was immediately greeted with a friendly…read morewelcome. The office chairs were off to the left and up close to the front of the store. I was quite impressed with the selection and range in price and color. While I was perusing the selection I was approached by an employee and offered assistance. He informed me they could assemble the chair of my choice for $15 and I could pick it up the next day. Yes, please! I found a great chair for a decent price and was in and out in under 15 minutes. I haven't ever had to have anything printed at Office Max but if you need a new desk chair then start here!

My husband and I went to this location yesterday evening to ship a package through FedEx. We hadn't…read morerealized that they didn't do packing as well and we had an extremely hard to pack item - flat large mounted art work. The manager (I didn't get her name) and Emily were very patient and kind. They explained what we needed to do, and together we figured out a packing solution after we bought some packing supplies. Emily and the manager were both amazing and went out of their way to help us and work with us.

My subwoofer was taken to this shop as they're a certified repair shop for JBL. Let's just say Doc…read moreand his assistant called me back in a couple days after testing and finding the issues. They ordered the parts and had my dual subwoofer back up and running. However, I live 5 hours away and they said I had 30 days to pick up since the item was still under warranty. That worked out perfectly for me because I was going through Atlanta to fly out of country and upon returning was able to grab my sub and bring it back home. I was so excited to hear my sub bang out the bottom end that I knew it was capable of. I would definitely recommend them for any hifi/ professional equipment repairs

Impressed with Wizard Electronics. They seem like experts at what they do. Got my 1980 Marantz back…read morein operation! They are wizards!

The assistant manager Amanda is the best. I had been looking at an item fir a day or two .when I…read morefinally went to purchase it they had sold the last one. I asked Amanda if any othe store had the item . She looked it up and found a store. She said she'd have them ship it to her store. 3 weeks later no item. She offered to go pick up the item . Which I am sure is not in her job description. She did and apologized for it taking so long. I was just glad to finally get it. This is the best customer service I've seen in a long time. Amanda is an asset to your company and I pray she continues to offer great customer service . Thanks a million

It's was great for many years. Went in today looking for a simple item (multi vitamins). None to…read morebe found. It's get worse by the day. Not sure if it's management or not but someone should get a clue! Costco is what down the street!

We wanted to have a home theater in our basement and took an appointment with them. The guy came as…read moreplaned and we show him the place with our needs. We never heard from them since. I guess we were too demanding

I'm interested in a pair of speakers they carry so I filled out my info on their "Contact Us" page…read moreon their website. That was three months ago and I NEVER got a reply. So, I called two days ago and spoke to Kurt about the speakers and inquired about them accepting trade-in speakers. I figured they wouldn't because I purchased them a while ago from a different dealer, but figured it wouldn't hurt to ask. Kurt informed me he'd need to ask the owner and call me back. As I stated that was two days ago, and I never got a call back. I just called again and Kurt informed me that he "handed it off" to the owner and he was supposed to call me, which never happened. I guess the $7,500 (before tax) I was going to spend to simply pick up a pair of speakers means I am not worth the time it takes to make a simple phone call. Luckily Crutchfield carries the same speakers for the same price and they are quite interested in my money. I wanted to support a local brick and mortar store instead of an online behemoth, but unfortunately I cannot think of a reason to support such poor customer service.

I was only in town for a day but found myself in desperate need of a different pair of shoes. The…read moreones I had brought were just not doing the trick. Thankfully, this target was only about a mile away from where I was so I was able to make a quick trip. I got there around 4pm on a Wednesday and there was plenty of parking. It wasn't too busy and for the most part things were organized and in the right place. I found the shoe section in a jiffy and lo and behold they had a pair of flats that happened to be the same exact color of the shirt I was wearing... and they were on sale for $6. You know, sometimes the stars truly do align, haha. The self check out line wasn't crazy and I was back on the road in no time. I'll end by saying that one of their employees in the show section was the absolute sweetest. And the shoes worked out great.

Nice location . Very close to other shops and restaurants around . Target is good to shop. They…read morehave a very good legacy and people who have shopped here , will not go to Walmart or other stores :). Some products are expensive but again , lots of varieties and good quality products around . Service can surely be better . Not many people around to help. Billing can be faster in peak times. They have a Starbucks inside which helps n a strong coffee after shopping , is always a good thing . Lots of parking outside . Good facilities. Liked it overall . Good experience..

I made an appointment here to get a new battery in my iPhone. When I walked in I was warmly greeted…read moreby Tyler. He was super friendly. As a new employee you can tell he is still in training but it is obvious they have hired a great employee in him. I knew the battery would cost me $49.99 but was surprised to hear that they charge $19.99 on top of that for labor. I got a written estimate and left knowing they would call me when it was ready. I received a call within about two hours telling me my phone was ready. When I walked back in Tyler was the only one in the front working. When he went to ring up my charge it was almost $82 instead of the $73 I had been quoted. Tyler apologized profusely and said he had not added in the $6.99 parts processing fee. As a new employee he is still learning but this really annoyed me since I was already irritated that there was an additional labor fee that I wouldn't be paying at the Apple store. Since he was new and felt really bad I just paid my bill and left. I received a survey from them a few days later and expressed why I wasn't a happy customer. I received a call from the manager, Ryan, wanting to follow up on my survey. I returned the call a few days later when I got back to town from a trip. I was told I would get a call back from Ryan that night. I never heard from him. A few days later I called again and was pretty annoyed. Ryan was very apologetic and wanted to make things right. This is why they ended up with five stars from me. I felt like Ryan really listened to what I had to say and accepted responsibility for their error. He wanted me to be a happy customer and wanted to step up and fix where they dropped the ball. As a customer, I know places are going to mess up. What is important to me is how they handle their mistakes and I feel Ryan and Simply Mac did a great job with that. I would go back.

You guys rock! I love coming to your store! Every time I come in I get friendly, helpful service…read morewith no sales pressure. Employees are willing to spend as much time with me as I need -- I never feel rushed. I came in to buy a new Mac to replace my 2014 MacBook Air and the first thing Ryan did was ask me about how I use the computer, etc. Then he said I don't need a MacBook Pro, just another Air. When does a salesperson ever DOWN-sell you something??? He patiently answered all my questions in layman's terms so everything was easy to understand. Coming into Simply Mac is SO much better than going to the Apple store. Just walking into the crowded and hectic Apple store makes me anxious and nervous! Simply Mac is so much more relaxed and comfortable. I HIGHLY recommend Simply Mac for all your Apple needs! They know how to treat customers right.

My son dropped his phone and it shattered hard! You know kids his life blew up immediately! I went…read moreto our local youbreakifix immediately but the near us did not have the part. They helped us out called some other and found this location that had it. It was only 15 mins away so we went over Now my son has a Bark phone so there are some nuances to working on these... but they said they could do it but it would take 3-4 hours. Whats a dad to do... gave them the phone and found a mellow mushroom down the road went to eat and wait. Amazingly enough about an hour and a little Kate I got a call saying to was done. The price was in line, the service was excellent and speedy, and my son didn't have to go phone less for days. Nice work!!! You all earned my business!

I brought my iPhone 16 Pro to this uBreakiFix location on February 7th. They sent it out for a…read moremotherboard repair and told me it would be completed within their 15‑business‑day policy. For two weeks I consistently called for updates, and every time I was told the same thing: "It's fixed, shipped, and will arrive by the 15th business day." On the morning of the 15th business day, they still claimed the device simply hadn't arrived yet. After multiple calls throughout the day, I finally reached them in the evening -- only to be put on hold for almost 20 minutes and then told something completely different: My phone was NOT repaired, NOT shipped, and they have NO idea when it will be finished. This was not just poor service -- it was outright misinformation. I was repeatedly given false updates for days, only to find out they never even had my repaired device. If I hadn't kept calling, I would still be in the dark. No customer should have to deal with this level of incompetence and lack of transparency. Avoid this location unless you're prepared for endless delays, zero communication, and contradictory information.