5 Stars for AMAZING service when I was in a pickle with a broken phone on a work trip. Shout-out to…read moreRaymond, who was the real MVP and got me sorted out. I was recently on a work trip and broke my phone. I happened to be at a hotel across the street, thank goodness, because I was able to walk over and get it taken care of. Raymond took great care of me and helped me sort through all the technical questions and absurd questions I had (as someone who usually let's a partner handle tech issues). I ended up purchasing the new phone and coming back the next day when I had more time to have my data transferred over and get it fully set up (something I could've done on my own, but I would've screwed it up, so I opted for the professionals to help me). Raymond was there both days and helped make sure I was fully good to go before sending me on my way.

Zero Stars. Rude, Incompetent, and Deliberately Unhelpful…read more Let me set the scene. My phone died. I pay for AT&T insurance. Two days later, a replacement arrives, only to discover that AT&T's own system won't let you transfer an eSIM from a dead device to a new one. Not my fault. Not my problem to solve. But somehow, it became exactly that. Everything online failed. The app failed. I was forced to visit a store in person. Already an inconvenience. What happened next was completely unacceptable. The moment I walked in, the rep was visibly annoyed. His first words? "You should have done that over the phone." I didn't have another phone. That's why I was standing in front of him. Then came the identification issue. I presented a digital driver's license and a Georgia DDS-issued temporary license, both of which are legally recognized by federal, state, local, and financial institutions. The TSA uses these documents to board passengers onto aircraft. Banks accept them. Courts accept them. AT&T does not. His explanation? "Security." That word doesn't mean what he thinks it means. When I pushed back and asked for clarification, his response was, and I am not paraphrasing "I'm not doing this today." There was one other customer in the store. Four employees on the floor. I had an appointment. There was no reason for this level of indifference except a complete unwillingness to help. I had clearly interrupted something far more important, his coffee and his phone screen. When I asked for his name, he refused to give it. A colleague stepped in and offered a name as "Jim." Whether it was real is anyone's guess. Based on everything I witnessed, I'd say probably not. The result? I had to drive unannounced to a friend's house, because I had no working phone to call or text ahead, just to use their device to reach AT&T customer service. That call took over 30 minutes, not counting hold time. All of this because one employee decided customer service wasn't on his agenda. When employees feel comfortable refusing to give their name, dismissing legally valid identification, and responding to frustrated customers with open hostility, that's a management failure from top to bottom. I would not recommend this location to anyone. There are other AT&T stores, other carriers, and frankly other options entirely. AT&T, do better! Your customers deserve it.

The team at the AT&T Store in Cumming GA was fantastic! Tyran and the rest of the associates made…read morewhat is normally a dreadful experience fantastic (getting a new cell phone) With their help, I took advantage of the Black Friday promotion and left with a brand new cellphone in record time. Great job! A 5 star experience!

Outstanding customer service at this AT&T location. The sales and management team are truly…read moreprofessional and patiently answer all your questions without hesitation. Refreshing experience in comparison to all the past experiences Ive had at similar locations. 100% will come back here for any future needs.

Went to buy a laptop and everyone in the laptop section was so helpful and friendly. Huge shoutout…read moreto Evan, not only helped me pick my laptop with stellar advice, but also was extremely patient and personable!

Worst Experience. Thalis Johnson (Samsung employee) was extremely rude and unpleasant due to his…read morecommission being lost from Best Buy dropping the ball. Will (Store Manager) super unhelpful with admitting Best Buy dropped the ball as well with us having to pay an additional $500 to replace the item due to the Samsung TV being discounted after we purchased it. No empathy. Please take your HARD EARNED money elsewhere.

What a great experience! I had an old iPhone5s that needed resurrection so I visited the store…read moreyesterday. Destin talked me through the process and we agreed that it wasn't likely it could be fixed. He showed me a used iPhone SE that met my needs and pricepoint perfectly. He set it up on the spot and I couldn't be happier. Every time I visit an Experimax store, I'm impressed the friendly and professional way they treat folks. Heartily recommended.

Permanently closed: Formerly, this was a great place to have Apple products serviced, and it was a…read morelocally owned establishment. Unfortunately, they are no longer hanging their shingle in the marketplace.

I had a tablet yesterday. But The tablet didn't work 4G…read moreLTE. So I stopped by that store today. They made me happy, because do kind service until fixed my tablet. This place has great service :)

I asked Marlin to transfer everything from old to new cell phone. It was my wife phone. So, at the…read moreend, she checked carefully the result. No questions so far. Thank you, Marline, good job! The office was clen, cool and NO waiting time for service! Andy Perlin.

It has been more than a year since I wrote a review. And this is a review about a positive…read moreexperience with this business. I have a phone that has 2 screens. About 1 year ago I dropped my phone and cracked the inside screen. I did not bother to get it fixed. Fast forward to the end of June 2026 and I went on vacation...to the beach...in Florida. I don't know what it was but seeing clear blue water just captivated me. As soon as I get to the beach, I go in the water, with my phone in my pocket. I sat in the water for less than 10 minutes until I realized it WAS in my pocket. At first I thought, 'oh it's okay, my phone is slightly water resistant?' Until I then remembered that I had cracked a screen on the phone the year before making it NOT WATER RESISTANT. I turned the phone on and saw it was working so I shut the screen off. I checked again and my phone had died. In a panic, I went to a nearby market and bought rice and put it in there. Later after checking, it was recommended to NOT do that, but the damage was done. About a week later I finally get home. It would be another week until I start doing research online as to where to take my phone. No matter where I searched, It was recommended to take my phone to GeekIT. Thankfully, I went with my gut based on the research I did. The internals of my phone were corroded from the saltwater, but GEEKIT was able to clean and save my device. Thank you for fixing it and being honest as to what was needed and working with me to get the best possible results that I wanted. GEEKIT helped me dodge a big bullet.

I don't usually bother writing reviews here, but I had to take time to acknowledge the fantastic…read moreservice that I received at GeekiT. My iPhone wasn't charging and the cable didn't seem to seat right. I tried cleaning out the port, but no luck. Took the phone in, expecting to pay for a new port. After looking at the phone for a couple of minutes in the back room, I was told "it's all taken care of now". There was some lint wrapped around one of the side contacts. No charge, no waiting, no run-around. I offered to pay something and was told that there was absolutely no charge. I so stunned that I failed to get the name of the gentleman that helped me, but once again - thank you so very much!

I visited IFixIt in Cumming, GA on March 7 to replace the battery in my iPhone 14 Pro and install a…read morescreen protector. The work was completed in under an hour and I was charged $184.58. While still in the parking lot, my phone displayed a warning that the battery was "not recognized." Later that day the phone began running noticeably hot, and by the next morning it started rebooting every 3-5 minutes. I took the phone to the Apple Store in Sarasota, FL. Apple replaced the battery (for $31 less than I had paid at IFixIt), but the phone continued shutting down. The Apple technician explained the phone had suffered internal damage consistent with an overheating battery, leaving me with two options: a ~$700 board repair or replacing the phone. Apple refunded their battery service, but I ultimately had to spend about $900 on a replacement phone. What was supposed to be a $185 repair ended up costing me hundreds more. Based on my experience, I would strongly caution others before using this provider.

Absolute shit box of a repair shop. I went in for a screen replacement and was told it would take…read more30 minutes. I showed up 10 minutes early and the dude wasn't even working on my phone just sitting there on his own phone doing nothing. They put on a cheap aftermarket screen that doesn't even work properly and randomly turns off. The service was straight garbage. Then they tried to upcharge me more money to "fix it properly" after they already messed it up. Whole place feels like a scam. Don't waste your time or money here.

I just used these folks to replace a battery in my iPhone 6. They were prompt, quick, and…read morecourteous. I did schedule an appointment online, and that helped with efficiency. I will definitely use them again. I was referred to them by a neighbor who had a great experience with them as well. Thank you. Robin Patton Cumming, GA

Brought 3 watches in to get new batteries. Got home and realized that only 2 of the 3 was keeping…read moretime. Took it back to get it fixed, and the service rep insisted that it was a different watch and refused to correct their mistake.