Zero Stars. Rude, Incompetent, and Deliberately Unhelpful…read more Let me set the scene. My phone died. I pay for AT&T insurance. Two days later, a replacement arrives, only to discover that AT&T's own system won't let you transfer an eSIM from a dead device to a new one. Not my fault. Not my problem to solve. But somehow, it became exactly that. Everything online failed. The app failed. I was forced to visit a store in person. Already an inconvenience. What happened next was completely unacceptable. The moment I walked in, the rep was visibly annoyed. His first words? "You should have done that over the phone." I didn't have another phone. That's why I was standing in front of him. Then came the identification issue. I presented a digital driver's license and a Georgia DDS-issued temporary license, both of which are legally recognized by federal, state, local, and financial institutions. The TSA uses these documents to board passengers onto aircraft. Banks accept them. Courts accept them. AT&T does not. His explanation? "Security." That word doesn't mean what he thinks it means. When I pushed back and asked for clarification, his response was, and I am not paraphrasing "I'm not doing this today." There was one other customer in the store. Four employees on the floor. I had an appointment. There was no reason for this level of indifference except a complete unwillingness to help. I had clearly interrupted something far more important, his coffee and his phone screen. When I asked for his name, he refused to give it. A colleague stepped in and offered a name as "Jim." Whether it was real is anyone's guess. Based on everything I witnessed, I'd say probably not. The result? I had to drive unannounced to a friend's house, because I had no working phone to call or text ahead, just to use their device to reach AT&T customer service. That call took over 30 minutes, not counting hold time. All of this because one employee decided customer service wasn't on his agenda. When employees feel comfortable refusing to give their name, dismissing legally valid identification, and responding to frustrated customers with open hostility, that's a management failure from top to bottom. I would not recommend this location to anyone. There are other AT&T stores, other carriers, and frankly other options entirely. AT&T, do better! Your customers deserve it.

If I could give zero stars, I would…read more The customer experience at this store is unacceptable. After checking in, I received an automated text stating that I would be notified when it was my turn and that I could add more time or cancel if needed. There were eight customers ahead of me, so I walked just two stores away while waiting. About 30 minutes later, I returned to find my name had disappeared from the queue. There was no one greeting customers or available to answer questions. When I finally found an employee, I was told my place had been canceled because I had left the store. That makes no sense given the automated text specifically says you'll be notified when it's your turn. If customers are expected to remain inside the store the entire time, that should be clearly communicated at check-in and in the text message. Instead, I was given conflicting information and lost my place in line. I can't tell whether this is an AT&T policy issue or simply poor management at this location, but either way the customer experience is unacceptable. This is my second bad experience at this store, and it's enough that I'm switching mobile carriers. It's especially disappointing because both my husband and I worked for AT&T for decades and loyal customers. We know the level of customer service the company is capable of delivering. This store falls well short of that standard.

I asked Marlin to transfer everything from old to new cell phone. It was my wife phone. So, at the…read moreend, she checked carefully the result. No questions so far. Thank you, Marline, good job! The office was clen, cool and NO waiting time for service! Andy Perlin.

I've been here a handful of times and everyone here has always been very helpful and friendly.read more

We are relatively new to T Mobile. We switched our long standing service from ATT. This store is…read moresuper sized and has all of the answers you need. They are very helpful. They also share space with a Starbucks. Heaven. This is the spot to be. Especially on T Mobile Tuesdays. It's not always easy to understand your new technology. I am still working the kinks out. I will be visiting again Tuesday. I love my new phone!

This store is much better than others I have been in. I was greeted right away. Very polite and…read moreprofessional staff. They got me straightened out with my iPhone problem and I was on my way out the door. This is my go to TMobile store from now on.

The team at the AT&T Store in Cumming GA was fantastic! Tyran and the rest of the associates made…read morewhat is normally a dreadful experience fantastic (getting a new cell phone) With their help, I took advantage of the Black Friday promotion and left with a brand new cellphone in record time. Great job! A 5 star experience!

Outstanding customer service at this AT&T location. The sales and management team are truly…read moreprofessional and patiently answer all your questions without hesitation. Refreshing experience in comparison to all the past experiences Ive had at similar locations. 100% will come back here for any future needs.

Best customer service I've had in ANY business in a long time. 12/23 manager, guy, spent time on…read morephone with provider and helped me install new SIM card at courtesy discount, took my monthly payment, and explained whether or not an upgrade to my minutes would be feasible, would be a value. I asked for the info. The lady there too greeted me and seemed to offer other customers clear , cogent service when they brought their phones and questions in.

From the owner: Switch today & enjoy America's largest 5G network.read more

Amazing repair store！very nice staffs and very professional. We went two store before this one and…read moreboth of those place can't solve our problem. Luckily we got here!

5/6/2025 David and Ivan were great. My battery was replaced…read morein less than 20 minutes and I had a nice conversation with David. He has been there 15 years. He was extremely helpful and gave me a new case for my phone. He told me the Samsung A models were built to be discontinued in the future and it would be best if I were to get an S23,24 or 25 when/if I decide to get a new phone. He said the A models only last 2 years which is correct. He told me I could bring my old phone in and transfer the data from it to my current phone or if I wanted to wait until I got a new phone, they could transfer the data to it too. Said it would take about 30 min and cost maybe $65.00.Love my new case.

I want to recognize Travis and his exceptional customer service! We were recently in the store…read morewith our elderly father to purchase a new phone as his was left beyond repair due to an accident. Travis understood that my sister and I were trying to help our father get settled since he was recently hospitalized and it was a stressful situation. He navigated the process so easily and helped us inform our father of small changes. He was even able to list us as authorized users on our parent's account due to their health issues and age. What we thought would be a difficult, time consuming and expensive process turned out to be a smooth transition with only a limited financial incursion. He was extremely helpful, respectful and very informative. I would definitely visit this store again for future needs if Travis is working.

I absolutely had the best experience at this store. Brenden was so helpful walked me thru the…read morephones and tv. He spent so much time with me to make sure we were good to go! Thanks for the excellent customer service and saving me over a $100 a month!

All solutions under one roof, great prices. fixed my iPhone on the spot with free tampered glass…read more appreciate. keep it up.