This store is much better than others I have been in. I was greeted right away. Very polite and…read moreprofessional staff. They got me straightened out with my iPhone problem and I was on my way out the door. This is my go to TMobile store from now on.

We are relatively new to T Mobile. We switched our long standing service from ATT. This store is…read moresuper sized and has all of the answers you need. They are very helpful. They also share space with a Starbucks. Heaven. This is the spot to be. Especially on T Mobile Tuesdays. It's not always easy to understand your new technology. I am still working the kinks out. I will be visiting again Tuesday. I love my new phone!

I sat there watching 3 employees walk around not acknowledging me while the manager was too busy…read moretexting and instructing his Hispanic employee that she can get more sales if she tells people on the phone she helps all the Spanish speakers .. which should've been a convo NOT in front of customers .... I see why this place got a whopping 1.9 stars .. they don't even deserve those stars

Total scam. For being the number one ATT store in GA, they sure play a dirty game. Kevin N helped…read moreus. Then magically later that day, our security passcode was changed, our order was cancelled, and two new internet items were ordered under our bill. Our internet and wireless were combined and now we have new extra charges that no one can tell us about. After 90 minutes on the phone, nothing was fixed. They told me my phone order was cancelled but two days later I got a email to expect a phone. They also told me to file a fraud report with their fraud division, but it's been denied. I will be filing a police report due to the theft.

I had a tablet yesterday. But The tablet didn't work 4G…read moreLTE. So I stopped by that store today. They made me happy, because do kind service until fixed my tablet. This place has great service :)

I asked Marlin to transfer everything from old to new cell phone. It was my wife phone. So, at the…read moreend, she checked carefully the result. No questions so far. Thank you, Marline, good job! The office was clen, cool and NO waiting time for service! Andy Perlin.

Best customer service I've had in ANY business in a long time. 12/23 manager, guy, spent time on…read morephone with provider and helped me install new SIM card at courtesy discount, took my monthly payment, and explained whether or not an upgrade to my minutes would be feasible, would be a value. I asked for the info. The lady there too greeted me and seemed to offer other customers clear , cogent service when they brought their phones and questions in.

From the owner: Switch today & enjoy America's largest 5G network.read more

Kameron and Josh were extremely helpful when I had issues transferring the service to my new phone…read more They handled price changes and technical issues with Verizon for me and made the process pain free. Josh was extremely responsive and friendly during my wait. Kameron was very diligent and kept trying to search for better solutions to my problem.

For Erviya - you were awesome! I was in your store for the…read morefirst time this past Wed. Erviya was welcoming, knowledgeable and very helpful. She found solutions to all my phone problems and was very pleasant to work with. Thank you, Erviya.

I arrived at 9;30 a.m. and noticed they opened at 10:00. No one arrived at 10:15 so I called the…read morenumber. It didn't answer and there was no vm. at 10:20 the employee or owner arrived and told me she was opening late. I sad yes, it is 10:20 your sign says you open at 10:00. she said "no, I won't be able to help anyone for another 20 minutes". I left as I have never had a retail business that is open tell me they could not help me. I called the franchisor , which seemed completely disinterested in my situation, while I watched her turn away another potential customer. This was a waste of an hour of my time..

Please look elsewhere. Gave the store a lot of leeway And understanding after they broke my phone…read more They then put the blame on me stating that was part of the risk of their cleaning process. Wanted to Charge me an additional $180 to fix their mistake

All solutions under one roof, great prices. fixed my iPhone on the spot with free tampered glass…read more appreciate. keep it up.

December 10, 2025…read more Isaac J. I think sincere review of my business will do! When you. I didn't render any services to you so what are you reviewing? I just told you toes of parts available you can fix by choice and you iphine 13 no logo how it would look. Your phone is iphone 15 pro max how can I fix 13 on q5 pro max?? You don't have money to fix Apple logo parts so I don't no what you're review ??? + +The message above was left in response to my three star review of Ike phones. I was asked to set an appointment on Sunday and after saying I could not make that time would it be possible to repair my phone on Saturday. I was told you could do next Saturday after 12 noon. I left you another text message and said I could make it on Sunday after I had shifted some things around and you stated you had already replaced my appointment and asked if Monday at 4pm would work for me. I responded with yes, that would work for me and asked if there was any earlier time. You responded with yea, I am trying to avoid double booking What color is your iPhone 15 ProMax? I responded grayish almost blue tint, maybe natural and then I checked my purchase paperwork and responded blue titanium. You did not respond to any of those messages and I arrived at your business at 3:56 pm on Monday to a locked door. I sent you another text message which you never replied to and then called the number on the door explaining I had a 4pm appt and no one was in the business and the door was locked. Your response on the phone was you were working on a phone and would be there soon. I thought in spite of the above actions a three star review was fair you never once apologized for not being at your business for the appointment or making me wait. Then you send me the message above saying I don't have the money to get Apple logo parts. The truth was you wanted $20.00 more than someone who would fix my phone in 45 minutes the same day with Apple logo parts and I would not have to wait another day for you to fix it with the non logo glass or maybe longer if I wanted the Apple logo glass. I was trying to be nice and I thought a three star review was fair considering the treatment I received. You obviously disagreed from the message you sent me. I think this review is very accurate and you are correct you did not render any services. Instead you chose to insult me and say I could not afford to fix my phone. I gave you three stars because I know everyone has off days.

From the owner: Cracked Screen? Dead Battery? We Fix It Today! WE COME TO YOU…read more IkePhones provides fast, affordable iPhone & Android repair in Gwinnett County. Same-day service, quality parts, and warranty included. We fix your phone on the spot. We come to your location, home, work or office, anywhere. Walk-ins welcome!

I went in to upgrade my phone and Jayden at AT&T was amazing from start to finish. He listened to…read morewhat I needed, recommended the right plan and accessories, transferred my data seamlessly, and even showed me a few tips to get the most out of my new phone. Great customer service, zero stress -- thank you, Jayden!

My wife's old iPhone 7 stopped providing any audio recently so we purchased an upgrade phone on…read moreAmazon. We took it to the Crabapple AT&T store and Juliana provided excellent customer service in getting the conversion handled. She was patient and competent in the process and had the knowledge to resolve any problems. I'll be upgrading my iPhone 7 soon and will surely seek Juliana's help doing it. AT&T is fortunate, as are we, to have this level of service and support from a great team member.

I made an appointment here to get a new battery in my iPhone. When I walked in I was warmly greeted…read moreby Tyler. He was super friendly. As a new employee you can tell he is still in training but it is obvious they have hired a great employee in him. I knew the battery would cost me $49.99 but was surprised to hear that they charge $19.99 on top of that for labor. I got a written estimate and left knowing they would call me when it was ready. I received a call within about two hours telling me my phone was ready. When I walked back in Tyler was the only one in the front working. When he went to ring up my charge it was almost $82 instead of the $73 I had been quoted. Tyler apologized profusely and said he had not added in the $6.99 parts processing fee. As a new employee he is still learning but this really annoyed me since I was already irritated that there was an additional labor fee that I wouldn't be paying at the Apple store. Since he was new and felt really bad I just paid my bill and left. I received a survey from them a few days later and expressed why I wasn't a happy customer. I received a call from the manager, Ryan, wanting to follow up on my survey. I returned the call a few days later when I got back to town from a trip. I was told I would get a call back from Ryan that night. I never heard from him. A few days later I called again and was pretty annoyed. Ryan was very apologetic and wanted to make things right. This is why they ended up with five stars from me. I felt like Ryan really listened to what I had to say and accepted responsibility for their error. He wanted me to be a happy customer and wanted to step up and fix where they dropped the ball. As a customer, I know places are going to mess up. What is important to me is how they handle their mistakes and I feel Ryan and Simply Mac did a great job with that. I would go back.

You guys rock! I love coming to your store! Every time I come in I get friendly, helpful service…read morewith no sales pressure. Employees are willing to spend as much time with me as I need -- I never feel rushed. I came in to buy a new Mac to replace my 2014 MacBook Air and the first thing Ryan did was ask me about how I use the computer, etc. Then he said I don't need a MacBook Pro, just another Air. When does a salesperson ever DOWN-sell you something??? He patiently answered all my questions in layman's terms so everything was easy to understand. Coming into Simply Mac is SO much better than going to the Apple store. Just walking into the crowded and hectic Apple store makes me anxious and nervous! Simply Mac is so much more relaxed and comfortable. I HIGHLY recommend Simply Mac for all your Apple needs! They know how to treat customers right.