We are relatively new to T Mobile. We switched our long standing service from ATT. This store is…read moresuper sized and has all of the answers you need. They are very helpful. They also share space with a Starbucks. Heaven. This is the spot to be. Especially on T Mobile Tuesdays. It's not always easy to understand your new technology. I am still working the kinks out. I will be visiting again Tuesday. I love my new phone!

This store is much better than others I have been in. I was greeted right away. Very polite and…read moreprofessional staff. They got me straightened out with my iPhone problem and I was on my way out the door. This is my go to TMobile store from now on.

Zero Stars. Rude, Incompetent, and Deliberately Unhelpful…read more Let me set the scene. My phone died. I pay for AT&T insurance. Two days later, a replacement arrives, only to discover that AT&T's own system won't let you transfer an eSIM from a dead device to a new one. Not my fault. Not my problem to solve. But somehow, it became exactly that. Everything online failed. The app failed. I was forced to visit a store in person. Already an inconvenience. What happened next was completely unacceptable. The moment I walked in, the rep was visibly annoyed. His first words? "You should have done that over the phone." I didn't have another phone. That's why I was standing in front of him. Then came the identification issue. I presented a digital driver's license and a Georgia DDS-issued temporary license, both of which are legally recognized by federal, state, local, and financial institutions. The TSA uses these documents to board passengers onto aircraft. Banks accept them. Courts accept them. AT&T does not. His explanation? "Security." That word doesn't mean what he thinks it means. When I pushed back and asked for clarification, his response was, and I am not paraphrasing "I'm not doing this today." There was one other customer in the store. Four employees on the floor. I had an appointment. There was no reason for this level of indifference except a complete unwillingness to help. I had clearly interrupted something far more important, his coffee and his phone screen. When I asked for his name, he refused to give it. A colleague stepped in and offered a name as "Jim." Whether it was real is anyone's guess. Based on everything I witnessed, I'd say probably not. The result? I had to drive unannounced to a friend's house, because I had no working phone to call or text ahead, just to use their device to reach AT&T customer service. That call took over 30 minutes, not counting hold time. All of this because one employee decided customer service wasn't on his agenda. When employees feel comfortable refusing to give their name, dismissing legally valid identification, and responding to frustrated customers with open hostility, that's a management failure from top to bottom. I would not recommend this location to anyone. There are other AT&T stores, other carriers, and frankly other options entirely. AT&T, do better! Your customers deserve it.

If I could give zero stars, I would…read more The customer experience at this store is unacceptable. After checking in, I received an automated text stating that I would be notified when it was my turn and that I could add more time or cancel if needed. There were eight customers ahead of me, so I walked just two stores away while waiting. About 30 minutes later, I returned to find my name had disappeared from the queue. There was no one greeting customers or available to answer questions. When I finally found an employee, I was told my place had been canceled because I had left the store. That makes no sense given the automated text specifically says you'll be notified when it's your turn. If customers are expected to remain inside the store the entire time, that should be clearly communicated at check-in and in the text message. Instead, I was given conflicting information and lost my place in line. I can't tell whether this is an AT&T policy issue or simply poor management at this location, but either way the customer experience is unacceptable. This is my second bad experience at this store, and it's enough that I'm switching mobile carriers. It's especially disappointing because both my husband and I worked for AT&T for decades and loyal customers. We know the level of customer service the company is capable of delivering. This store falls well short of that standard.

I asked Marlin to transfer everything from old to new cell phone. It was my wife phone. So, at the…read moreend, she checked carefully the result. No questions so far. Thank you, Marline, good job! The office was clen, cool and NO waiting time for service! Andy Perlin.

I've been here a handful of times and everyone here has always been very helpful and friendly.read more

Best customer service I've had in ANY business in a long time. 12/23 manager, guy, spent time on…read morephone with provider and helped me install new SIM card at courtesy discount, took my monthly payment, and explained whether or not an upgrade to my minutes would be feasible, would be a value. I asked for the info. The lady there too greeted me and seemed to offer other customers clear , cogent service when they brought their phones and questions in.

From the owner: Switch today & enjoy America's largest 5G network.read more

Kameron and Josh were extremely helpful when I had issues transferring the service to my new phone…read more They handled price changes and technical issues with Verizon for me and made the process pain free. Josh was extremely responsive and friendly during my wait. Kameron was very diligent and kept trying to search for better solutions to my problem.

For Erviya - you were awesome! I was in your store for the…read morefirst time this past Wed. Erviya was welcoming, knowledgeable and very helpful. She found solutions to all my phone problems and was very pleasant to work with. Thank you, Erviya.

I arrived at 9;30 a.m. and noticed they opened at 10:00. No one arrived at 10:15 so I called the…read morenumber. It didn't answer and there was no vm. at 10:20 the employee or owner arrived and told me she was opening late. I sad yes, it is 10:20 your sign says you open at 10:00. she said "no, I won't be able to help anyone for another 20 minutes". I left as I have never had a retail business that is open tell me they could not help me. I called the franchisor , which seemed completely disinterested in my situation, while I watched her turn away another potential customer. This was a waste of an hour of my time..

Please look elsewhere. Gave the store a lot of leeway And understanding after they broke my phone…read more They then put the blame on me stating that was part of the risk of their cleaning process. Wanted to Charge me an additional $180 to fix their mistake

All solutions under one roof, great prices. fixed my iPhone on the spot with free tampered glass…read more appreciate. keep it up.

Wonderful! Met me at the nail salon so I could get my phone fixed while I got my nails done! Screen…read morelooks good as new! :) got my iPhone 17pro max fixed

Highly recommend - Ike was prompt and professional. I submitted a request and he was at my house a…read morefew hours later. Thank you!

Awesome service. Dylan was very knowledgeable did a great job getting another line added.read more

I went in to upgrade my phone and Jayden at AT&T was amazing from start to finish. He listened to…read morewhat I needed, recommended the right plan and accessories, transferred my data seamlessly, and even showed me a few tips to get the most out of my new phone. Great customer service, zero stress -- thank you, Jayden!

I made an appointment here to get a new battery in my iPhone. When I walked in I was warmly greeted…read moreby Tyler. He was super friendly. As a new employee you can tell he is still in training but it is obvious they have hired a great employee in him. I knew the battery would cost me $49.99 but was surprised to hear that they charge $19.99 on top of that for labor. I got a written estimate and left knowing they would call me when it was ready. I received a call within about two hours telling me my phone was ready. When I walked back in Tyler was the only one in the front working. When he went to ring up my charge it was almost $82 instead of the $73 I had been quoted. Tyler apologized profusely and said he had not added in the $6.99 parts processing fee. As a new employee he is still learning but this really annoyed me since I was already irritated that there was an additional labor fee that I wouldn't be paying at the Apple store. Since he was new and felt really bad I just paid my bill and left. I received a survey from them a few days later and expressed why I wasn't a happy customer. I received a call from the manager, Ryan, wanting to follow up on my survey. I returned the call a few days later when I got back to town from a trip. I was told I would get a call back from Ryan that night. I never heard from him. A few days later I called again and was pretty annoyed. Ryan was very apologetic and wanted to make things right. This is why they ended up with five stars from me. I felt like Ryan really listened to what I had to say and accepted responsibility for their error. He wanted me to be a happy customer and wanted to step up and fix where they dropped the ball. As a customer, I know places are going to mess up. What is important to me is how they handle their mistakes and I feel Ryan and Simply Mac did a great job with that. I would go back.

Lots of helpful service here - you don't have to stand around looking for someone to help you…read more Follow up service after the sale is good as well. They seem to have everything for Apple users in stock. I was surprised at the negative reviews here - maybe I catch the PeachMac folks on their good days.