Honest, great service, priced right. You can trust this…read moreplace, the owner and employees are amazing. They always find the perfect fit and fix everything quickly at an affordable price. Replaced screens. Replaced charging port. Purchased great quality used I phones.

Excellent service , products and prices. This is my number one place for repair and they have…read morehelped me twice with repairing phones at a great price. They also have a great selection of used phones. I got a great phone from them and they set it up perfectly. This business is the best!

I purchased y first iPhone through T-Mobile. That was a huge mistake. Apple makes the device, and…read morehas retail stores to purchase from. My first Mac was an M2 MacBook Pro 15". I walked in, specced the system, and bought it. The gentleman that was helping me was thrown off, and not the best example of my experience with this by-appointment preferred store. But then, I was a walk-in, and don't really talk to people. He helped, I left with my computer. A few days later, I bought through Apple Store, set an appointment, and bought my Apple Watch 8. I still use it, I'm still happy with it. I'm also still happy with the physical Apple Store. They helped me with the watch, new bands, and integrating all of my devices. When it came down the pipe that Apple would be blocking access to blood oxygen on new devices, I got ash ultra . Again, I love the product. I got it at Best Buy, though. Because they were the only guaranteed O2 functioning watch carrying retailer. 2 years later, the watch called 911 when I was in a serious motorcycle accident. The watch died. The face and crystal shattered. I landed kinda on my watch, kinda on my helmet, mostly on the armor... The O2 ban was in strong effect, which could have been the end for me. With a terminal lung disease, that watch is my "should I put my oxygen on " lifeline. I explained my situation to the person who helped me. They empathized (without apologizing... seriously, if you know someone that's dying, don't apologize unless you are the reason!) She explained the situation to me, I understood: probably no functioning O2, for the foreseeable future. Watch got back early. Their no fix policy on broken watch faces had me a little sad. I charged it on the ride home, put it on, and absently checked my O2. This store, and Apple, went the extra mile to find a visible replacement, a pre ban manufactured ultra 2. My oxygen was at 94. THAT. The extra for a customer whose life would have been severely affected, and whose lifetime income generation CANNOT exceed 9,000, because of simple known life expectancy. That is the above and beyond that landed 5 solid stars, a lifetime brand loyal customer, and a recommendation from a person who spent 25 years in the infotech, infosec, and cybersecurity sectors.

Dear Apple Support Team,…read more I am writing to share my appreciation for the excellent service provided by Kenyanna during a recent phone call. As someone who is not very tech-savvy, I truly valued her patience and expertise while helping my family resolve a computer issue. Kenyanna demonstrated outstanding technical knowledge and exceptional customer service skills. Thank you for the support over the phone via customer service. Getting good service in the store is hard and your customer service line over the phone was great because of Kenyanna great service.

Walked in, uptown... I'm used to the Apple Store. I looked around and no one had a tablet to check…read moreme in. Instead Kimberly and another employee approached me. Both greeted me, Kimberly helped, the gentleman that didn't introduce himself went back to waiting to help other customers. I was setting up a new business line, I'm an existing (Apple-centric) T-Mobile customer, with a shared account (I'm the secondary.) First, I knew what to bring. That's mattered a lot. Business account? Bring in your EIN, incorporation articles, and business license. Payment method(s), ID, and a checklist of what any phone bought would need. I'm a motorcycle safety instructor. I need a fast and contemporary phone. Since Apple is premium and I'm launching a new business, I settled on Windows (and Linux,) and an Android. I teach riding on the street, in canyons and in the mountains. Places where phones can get banged up. I need an extremely strong device, and fast, inexpensive, replacement in the worst case. Kimberly set me up with the plan, not too much, not gasping for data the last 10 days she suggested the exact plan I was looking at. The phone, I got to hold the device, no battery, no interaction, an Xcover 7 pro. It arrived, as I was told it would, Wednesday. I went in Sunday afternoon. The setup process for the account was quick and easy, I knew what I needed, Kimberly knew her products, and deals going on. Phone selection and purchase were quick and easy. The only thing that took a while was getting my phone delivered. I do have a couple major complaints about T-Mobile, but that's corporate. They don't affect my review of the store at all. First. I called, they couldn't find my phone number. No, not retail. I called back, to the dedicated business line, and got the same number not found, and rolled to the exact same residential customer service rep. Two times. They are a phone company that can't get their phone lines properly routed. That's not a red flag, it's a Red Sea. It was days. And that leads to the second major complaint: I had to call customer service, before I had my device. Received their documents, signed them. Received confirmation, received an invite to activate my new phone. No receipt, no information about shipping. No shipped notification, no tracking information. Nothing. I called Wednesday afternoon. Got bounced for hours, just trying to find out if it was shipped. I found out it was shipped when it was delivered, as I was on hold AGAIN for about fifteen minutes, trying to get me transferred to business. The retail customer service was getting redirected to retail customer service, when they tried connecting via internal extensions. Do better corporate T-Mobile, keep doing great, local store!

Christina is a ROCK STAR!!!! She helped me go from an iPhone 14 to a iPhone 17 today smoothly and…read morebrilliantly. She answered my hundreds of questions, explained everything about our plan, and showed me some things I didn't know. Even though it took a while, she maintained her lovely smile and patience. She made the transaction painless and not too expensive. Kudos to Christina!!!

Kevin worked with me to identify why my new screen cover would not work. Verizon did not have in…read morestock but helped me identify what product I needed. Thank You Kevin! He was patient and answered all my questions.

Horrible service. They messed up on my address and new phone could not be delivered. Tryed to talk…read moreto them they said they couldn't do anything and where very rude about it.

snobby staff. false advertising especially not being honest it requires good credit don't be…read morefooled

I'd give NO stars if I could. This is the single most unethical company in the cellular phone…read moreindustry. Do NOT do business with this company. They have harassed, manipulated, and attempted to swindle my special needs brother, not allowing him out of the service despite his phone being broken. They are a very shady business who apparently will do anything to keep customers, including treating customers like total shit. Do NOT do business with them they will cause you nothing but stress. They market to "old people", but do NOT buy this product for your parents, elders, or anyone with special needs. Period.

Everything about my experience was great today with getting my screen repaired. It was badly broken…read moreand it needed a lot of help to be fixed right. Great experience

I hate writing negative reviews, especially because I've been a customer here for years. In fact,…read moreI've purchased three phones from them this year alone and have always had a good experience. Unfortunately, you don't really find out how a business treats its customers until something goes wrong. I was a happy customer until I actually needed their help. That's when you find out what a business is really like. I purchased an iPhone for my elderly grandmother. She tried using it for a couple of weeks but ultimately decided it was too complicated and wanted to keep her old phone. There was absolutely nothing wrong with the device. it was still in like-new condition. I had the receipt and everything Before purchasing, I understood there was a 30-day warranty. What I wasn't told was that the "warranty" only covers repairs, not returns if a customer simply changes their mind. While that may be their policy, it's an incredibly unfriendly one for a business selling used phones. Instead of accepting a like-new phone back into inventory, they left me with a $500 phone that I now have to photograph, list, negotiate over, and sell myself. They could have easily resold it, but instead they chose to make it the customer's problem. I noticed several other reviews where people had similar concerns, and the responses are mostly some version of, "We're sorry you feel that way." At some point, it stops sounding like customer service and starts sounding like a pattern. I won't be buying my next phone here. Not because of the product, but because customer service matters most when something doesn't go exactly as planned.

We were really impressed with this entire experience, and I owe it to my 15 year old to say that…read moreshe had to go an entire day without a working cell phone, which was obviously torture, but within one hour, the guy working here gave her back her social life. The phone stopped charging and wouldn't turn on. We booked a 3pm appointment on a Sunday, they closed at four. The guy asked a series of questions and stated that, while he absolutely could not be sure, the problem could simply be a busted screen. He told us to come back in an hour. We came back, boom, he was right. Was it a costly fix? Sure. Was it WAY better than buying a new one? Without question. This place is professional and courteous all the way, something we haven't experienced anywhere else in the 505.

Steven (sorry if wrong; pretty sure that was his name) was helpful and honest about the repair! He…read moreprobably could have ripped me off as the problem was not as severe as I thought. I was able to get my phone fixed in about 30 minutes. I asked about some protective glass and box products for my phone and he was very knowledgeable and was able to describe pros and cons of the products.

Never own when they say. Lied to me on the the phone saying they were going to be available and…read morethen when I got there. You can fill in the rest right? Worst part is, I watched a roach cross the floor in front of two of the employees from outside the glass and they did nothing like it was a normal thing for Verizon store to have a roach crawling across the floor and there's no way they didn't see it !

I'm a trucker passing thru town and need an upgrade but when I called this store someone answered…read morethat couldn't speak English and refused to let me talk to someone who did. So I took a uber to the store from the truckstop just to be ignored and passed over by customers that came after me and when I said can I ask you a question? The young man (i think it was a male?) said very rudely he will get to me when he's done. Even the couple said he was first they said don't worry about it. Never ever going to this store again and if this is how Verizon does their loyal customers I'm probably going to switch to T-Mobile