Update: Other AT&T…read morestore on Catclaw and Southwest refused to help us. Went back to this one, manager was able to (I think) finally fix our account issues. Maybe we just got really unlucky the first time and got a brand new employee that had no idea what he was doing.

There is no voicemail icon to let you know there's a voicemail. I could not call my bank to talk to…read moresomeone there. They told me it was because I had optimum.

This company is horrific! Customer service is harassing, non English speaking and unable to fix…read moreanything!!! Roku free channels are better than this expensive crap!

Wait is long, at least they have tables and chairs. Silly me, I thought this would take less than…read morean hour...

After many years of avoiding AT&T I was pulled back by their recent trade-in program so visited the…read morestore on Turner in Abilene. Migrating or "porting" my numbers from straight talk was difficult, to say the least, but the staff at this store was so diligent in helping me get the problem resolved. They went far beyond any level of service I've seen in years to get them migrated to AT&T. The staff there are all polite and have extreme dedication to providing excellent support; the reason is obvious, extremely caring and professional management. Destiny helped me a great deal and I got to observe Bryce assisting many people and ultimately assist me in completing my 2nd line's porting issue. KUDOS AT&T for hiring professionals like Bryce to manage your store.

This is a request of the company, not this location technically. I've had cricket for 5 years…read morewithout issue. Then I needed to order a new iPhone from the site because they were out at the stores. Site glitched a bit but I finally got through the process, chose the protection insurance and paid for my device to be delivered. Received the phone and activated. All worked well. A couple weeks later I'm on the app as I realized I should install it before another payment was due. Well all the phone info on app was wrong. Wrong devices for the wrong numbers. Said I had open orders and could not use app or site. I call customer service. They advise that it doesn't say what my "open order" is. And THE INSURANCE ON THE BRAND NEW PHONE IS NOT ACTIVE? Umm. What? My expensive phone doesn't have coverage?? Spent 2.5 hours on the phone talking to 2 employees, 2 supervisors and 1 manager. They will not correct the mistake and apply insurance. They also don't know when "open enrollment" will be so I can MAYBE add later. I also cannot return the phone so I can spend my money and move to another carrier. I would NOT recommend doing business with this company.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Abilene store today.

I had great service from Tavion . He helped me get a new…read moreiPhone and helped set it up. He was very nice and friendly.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Abilene store today.