Brought my PS5 in 4 months ago, store closed down promised to return my PS5 and now leaves all my…read moremessages on read. Thief

I went in to get an iPad charging port fixed and they were so so kind and quick! Highly recommend!read more

Fried asked for a reputable iPhone repair on a battery. I used Yelp, o find. Told my friend, she…read moreused them and was quite pleased. Thanks, Yelp!!!

Great listeners and provided fast service to my friend with her email problem. Thank you guysread more

It is 5:30 and this business is open till 8:00 tonight. I have called twice and after a few…read morepreliminary questions the system hangs up on me! This is a phone company! Come on your phone should work!!!!! Or is it set up that way purposely?

Worst experience I've ever had in a Verizon store. (We've been w/ Verizon over 15 years.) My iPhone…read morehad a black screen. It would still ring/received text, but screen stayed blank. The FIRST thing the girl asked me was.... Did u pay ur bill on your phone?!?! (WTF) Yes! I paid for my iPhone IN FULL! The same day I got it. After she insulted me. She talked w/ her coworker who "tried" to help. They decided the best thing to do is.... to go to a repair shop to get it fix. I returned home & looked it up on YouTube....found a easy step by step on how to fix it. It now works great! So don't waste ur time w/ the Abilene Verizon employees on southwest. You're better off with YouTube. *Note to Verizon employees: You should Look up customers accounts FIRST. DON'T assuming they don't have money to pay their bill. Worst costumer service EVER!!!

i got a headset for christmas from my mom and it started turning off when i was using it and so me…read moreand my mom went to the store and went in and i told them what was happening and they asked for the receipt so we give them it and they said they cant give refunds or switch it out for another one because it works fine (on my tablet i was having trouble on my computer) and its been over a week so we can't do anything only go here for a phone

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Abilene store today.

My phone had cratered and I carried it in. They checked it out and found the problem was the…read morebattery. They had to order a new battery and got my phone back to me within a couple of days. The guys there are very knowledgable and take care of their customers. I highly recommend them if you need cell phone or PC repairs. I give them a 5-STAR rating. Robby Wedeking

Charged me 377.79$ for a aftermarket screen. Did not disclose it to me at sale or after I checked…read moreout. ONLY found out after doing research as to why there is a flicker and a border on my screen after replacement. And I am willing to bet THEY'RE the reason my original screen went out as well. Less then 24 hours AFTER the replacement of my battery did my phone screen go out. DO NOT COME HERE FOR ANYTHING, THEY'RE SCAM ARTISTS.!!!!

We go to this store a lot and we are usually ver satisfied. Tonight, the staff were helpful and…read moreworking hard,but the manager didn't even acknowledge us.The manager, Chase ( maybe the Chase who gave the 5 star review), sat and talked to staff and worked on his computer never bothering to help customers even though there was a line. Kristen helped us and was extremely helpful and knowledgeable.

They need to work on how to handle the number of customers ins the store. I fully support social…read moredistancing and the need to limit how many customers at one time but it needs to applied evenly. Looking around wasn't allowed but standing at the kiosk was. One lady came in and refused to wear a mask but once she got insistent they let her stay. This places the other customers and staff at risk. They should have refused to wait on her and followed store policy.

honest, quick service. Troubleshooting first before Just servicing. we have taken phones here…read morebefore and never a problem

My husband needed the screen repaired on his phone. They were affordable, friendly, and quick…read more Hopefully we won't need another repair anytime soon, but if we do we would go here again for sure.

Wait is long, at least they have tables and chairs. Silly me, I thought this would take less than…read morean hour...

After many years of avoiding AT&T I was pulled back by their recent trade-in program so visited the…read morestore on Turner in Abilene. Migrating or "porting" my numbers from straight talk was difficult, to say the least, but the staff at this store was so diligent in helping me get the problem resolved. They went far beyond any level of service I've seen in years to get them migrated to AT&T. The staff there are all polite and have extreme dedication to providing excellent support; the reason is obvious, extremely caring and professional management. Destiny helped me a great deal and I got to observe Bryce assisting many people and ultimately assist me in completing my 2nd line's porting issue. KUDOS AT&T for hiring professionals like Bryce to manage your store.

Today I went to the T Mobile at 3226 S Clack here in Abilene TX, what an experience. As many people…read morein my age group, I'm pretty ignorant to all these new fangled electronic gizmo. Lo and behold there was a savior there, Yari. After 2.5 hours she had me all fixed up with a new phone, with all of the info and my pictures transferred, and a new internet unit. While Yari was getting all of my new stuff together, the other staff when they passed the table would check to see if I needed anything. Even tho they were busy a couple of seconds stopping by to check on this old Disabled Vet was sure a welcome action. Overall, what a store, what a Team of employees. When I got home I called back to the store a spoke to Jacob, manager, and he treated me like I was a long time customer. He made sure that if I had any kind of problem to call or come in right away. From the top down, this store has one heck of a Team, and in my opinion led by Yari. Thank You Very Much.

From the owner: Visit the T-Mobile store in Abilene and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3226 S Clack St Ste 1 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.