I haven't had WesTex connect in years so when I had $75.66 taken out of my account on a Saturday, I…read morecalled Monday morning and was told all the details - name address, different card used the previous months to pay this person's internet (all on-line pmts!) and this was just probably a mistake on their customers part so they would call her and since it was still pending, it wouldn't go thru. It did! When I called back, the billing supervisor told me I could dispute it with my bank - I already did and apparently they disputed my dispute!! She said because it was used as an online payment, they would do nothing about it!! Are they THAT desperate for money??? Customer service sucks as bad as their internet service!! The address they gave me for the person using my card for an on line internet payment isn't even a valid address! Its a field just outside Sweetwater. And I sure can't find the person who uses multiple names on that account! The weird part is one name used is my husbands Aunt who has been dead for years and we had no connections to her in over 40 years!!

Ok, here is my story. I had Clear out here in the country. No steady signal took me to hot spots…read morefrom my phone. But, with hot spots you can use up data and get slowed down. Switched to Dish Net. BAD! After 60 days they took their equipment home, could not make their system work. Now comes WesTex Connect. Showed on time, worked placement to make wife happy. Stayed with me till all units, computers were up and running! It is super fast, just loaded my college course online for Wednesday and it was quick, and painless. Very nice folks, great installers. Very Happy Camper here!! 5 Stars!!

There is no voicemail icon to let you know there's a voicemail. I could not call my bank to talk to…read moresomeone there. They told me it was because I had optimum.

This company is horrific! Customer service is harassing, non English speaking and unable to fix…read moreanything!!! Roku free channels are better than this expensive crap!

I don't know if this update is a review for Taylor telecom or yelp but 20 minutes after this post I…read morehad the most amazing tech on-site, who was polite, honest and efficient. Now we have internet. For future reference Taylor telecom... just communicate. We went thru that storm. We understand the far spread damage and understand it may take days but also understand we have broken fences, missing barns, damaged roofs, neighbors in distress... we just need honest and open COMMUNICATION. Waited weeks for them to arrive to put in our internet. They broke the main waterline going to our house. Took weeks and several phone calls before they completed fixing the waterline. Everything was going ok, had to reset the box weekly, but not terrible. Had a big storm in the area and called to tell them that our internet was out, figured their equipment got fried somewhere. They said "yes it's an outage, be patient, we have crews out working on it". Waited thru the weekend with no communication and still no internet. We call back on Monday "oh there's not an outage, there's just a lot of people with problems but since there's no ticket your not even in line to get fixed" they finally made a ticket and promised someone would call because there are people working thru the holiday. We call back again "oh no one will call you today it's a holiday". Taylor communication is the worst at communicating with each other let alone their customers. Not a terrible service until the slightest hiccup happens then you will not get any reliable information and certainly not the service your are paying for.

Great Internet service provider. Have used them for over them for over 5 years. Have not had many…read moreissue but when we have, they have always been fast and courteous with service.

Went by today to purchase a laptop and Daniel provided great service!! He was friendly, had a chill…read morevibe and was even able to price match the laptop that i was looking for because they were out of the color I wanted. I would definitely recommend going here

I wanted to buy a phone, but they did not have that model on display. I asked if I could open the…read morebox to see if I liked the size, etc. They said I would have to buy it first, but then I could return it. That sounded OK. When I went to buy it, they said there would be a $45 restocking fee, even if I opened it in front of them and immediately said I didn't want it! That is ridiculous! I found it cheaper on Amazon with free shipping and FREE returns! So much for buying local. . .