Went by today to purchase a laptop and Daniel provided great service!! He was friendly, had a chill vibe and was even able to price match the laptop that i was looking for because they were out of the color I wanted. I would definitely recommend going here read more

I wanted to buy a phone, but they did not have that model on display. I asked if I could open the box to see if I liked the size, etc. They said I would have to buy it first, but then I could return it. That sounded OK. When I went to buy it, they said there would be a $45 restocking fee, even if I opened it in front of them and immediately said I didn't want it! That is ridiculous! I found it cheaper on Amazon with free shipping and FREE returns! So much for buying local. . . read more

Horrible customer service! Don't waste your time go somewhere else, anywhere else. People standing around and can't get any assistance. read more

Best buy has sold me an alexa that is ineffective and does not listen. it is always making mistakes and just being stupid.

Had an appointment at 1:40 had too wait in line till 2 and got told i still had too since it was 2 and was late for my appointment. Why am i setting up an appointment just too be told too wait. Talked with the manager and same response terrible service. read more

The staff is very helpful and answers my questions anytime I ask for assistance. Always smiling as well!

Trying to look at cell phone case and was told not to open any boxes by sales associate. Did not mess up the one box I was looking at. How do I know if I want it if I don't look at what I'm trying to buy to make sure it fit's!! Poor sales team Best Buy!!! read more

I don't understand the negative reviews? I'm not saying people didn't have problems or that they lied, just that it doesn't match my experience at All. The only disappointments I've had are when an item isn't in stock, in store. Sales associates have always been Very courteous, usually at least as knowledgeable as I, eager to help ( a lot of hovering ) and outright helpful -- because they try hard And succeed. And some of them are even what I would call "memorably nice." Like, you don't forget them. In Other stores I remember sales associates for Other reasons, lol. No hassle returns which I have not used a lot, but really nice to have that option if you get a bad item. I know we take that for granted today, yes. But they are as helpful and friendly returning as they are selling. I don't know bout you -- to me that's awesome. Used this store for more than a decade, so that's a lot of experience and chances for things to go sideways, but they never did. read more

Great customer service at this Best Buy. New stereo for my truck and installed great by (Will) but had issues with the recommended wiring harness from the factory. They fixed a few times from the factory suggestion but still had issues. Sean (the manager on duty) and Will (the service tech) went above and beyond to make it right and keep a customer satisfied and returning for years. Thank you for the great customer service. read more

Geek Squad is very knowledgeable. They were quick to help me understand what I needed. They didn't try to seel me a bunch if stuff that I didn't need instead They tool their time to understand my needs in a PC. read more

Y'all. This sucks. I've called twice talked to a guy who didn't understand what I was asking. All I'm trying to do is connect two monitors on one desktop so I can use both screens. Apparently that is just impossible. So I hung up. Called back talked to a lady that said I needed an appointment when I'm talking to geek squad. Excuse me but isn't that what your department does is help with tech issues. This is just so frustrating. I now understand why people don't go yo Best Buy. All they want is to make a sell and then not care enough yo help with tech things. The prompt said " trained tech" yeah ok... also use language that regular people understand. When asking or saying tech verbiage that you understand other people may not get what you're saying. Then taking to me like I'm dumb. Middle finger peeps. read more

The staff here was so helpful to me! I needed a laptop to suit my specific needs and knowing nothing about computers, I was nervous. It turned out it wasn't a problem with the assistance of the folks at this Best Buy. I also got a good deal so I'm super happy with my experience. Thanks to the team here doing a great job. read more

Curbside pickup completely fouled up. Checked in on the app, sitting for 15 minutes waiting for delivery. Went in to see what the problem was confronted with some "blue shirt" telling me I had to wear a mask.I resisted the temptation to tell him to blow it out his ear. Instead I explained the issue with curbside pickup. I can get anything that Best buy has on Amazon. read more

My husband and I were there yesterday. We were helped by an associate named Megan who was absolutely wonderful! She was so courteous and helpful. Best Buy is lucky to have an employee like Megan. We'll definitely be back thanks to the great experience and especially Megan. read more

Not improving. Will not honor their own gift certificates. No reason to shop here now. read more

Best Buy - Do I look helpful? - Electronics Near Me - Abilene, Texas

Why is there a phone number to this store with no option to speak with ANYONE in the damn store! These third party contractors that you have answering the phones are idiots. I've called the listed number SEVEN times now and I am still on hold because you idiots said my BestBuy Card was declined and then you charged my debit card as well. How do I get off of the phone with these idiots and speak to the jackasses I spoke to in the store? read more

Jason at our store in Abilene was a great help and resolved an issue we had with an online order for our grandson who is another state. It is frustrating that you can't call the stores directly. Thank you Jason for your help today! read more

I would recommend buying your Television sets at Walmart! The second you walk out the door your new tv is shoved right up your ass. If you take it home and it doesn't work, too bad contact the manufacturer for warranty. Walmart will stand behind anything they sell, not this place! read more

Best Buy - A receipt that is good for nothing - Electronics Near Me - Abilene, Texas

Was there a few days ago (after doing my research) and wanted to buy a gaming laptop and the associate told me NO, that I didn't need it. I already disliked this store because it is never clean, the shelves are always a disaster and to be honest trying to find an associate to get help is always hard. But to actually be told NO when I knew what I wanted was just next level. It just made the decision to never comeback there so much easier. read more

I have had an iPhone 8 battery replacement scheduled at this Best Buy for a week now. It was originally scheduled for Monday, and then the IPhone tech they had went out sick and I had to be rescheduled, though having to reschedule my appointment wasn't the issue that caused this review. I rescheduled for the same service on Thursday of the same week, just to go in and for them to tell me they'll have to ship my phone off to Apple for the replacement because they have no batteries left in the store and it'll take up to a week to get it back. Someone should have at least given me a call, especially since my appointment details literally said "iPhone 8 battery replacement". Such a waste of my time and I was definitely not impressed. read more

Ok, they are the only Apple Supplier in Abilene, that I know of. They have a large selection and I used to like to stroll the store and see if there was something else I needed. That ended today. They have reformatted the store to put kiosk's all over, you have to walk around to get to sections like DVDs and other departments. While I was there the TV surround sound was running at full volume. Demos, the computer guy said. It's awful loud, and he admitted 'you have no idea!' It hurt my ears and I was on the other side of the store. It happened repeatedly, like it was on a loop. Really? Maybe buying online is the way to go. read more

Best Buy - Changed the layout - Electronics Near Me - Abilene, Texas

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Great store great friendly service. Good support for my products. Recommend very much

This store has amazing employees! I had to recycle a heavy TV and they put all hands on deck to help us get it out of the pickup and into the store. They were curious about this 1991 beast that still worked. Thanks for making our day! PS. Everyone had on masks abd bottles of hand sanitizer were readily available. read more

It's not what it used to be. Used to come here and Media Play because they were the 2 best stores for CD purchases. Now they have hardly any CDs because everything has gone digital. It is a shame that CDs are going away I like to physically hold a new album in my hard. Another thing that has changed is that you have to hunt someone down if you have a question no one is ever around and it seems that way in all of retail today. Best Buy just doesn't do it for me anymore and probably won't be back. read more

my 7 yo autistic son is immunocompramised and has severe environmental allergies that result in open sores on his skin. I'm a middle aged retired Army Airborne combat Sgt. I've shopped with best buy since the beginning. I'm a member. my son uses video games as therapy. we bought our quest 3 , Xbox series X , high end electronics, you name it. my son specifically asks to go to best buy. I wanted to reward him for all the growth he's had interpersonally and with learning to read. we agreed that we would add a PS5 and new tv with Bose soundbar if he would read what the games say, like in final fantasy for example. I went into the store and everything was filthy thick dust and hair, boogers, I tried to check out the high end gaming pc setup desk/ tower demo and I went to examine the floor display premium Bose theater sound system and 75 inch Oled tv or micro led tvs. my hands were black with filth and I had to go scrub down in their bathroom, before I went to scrub so I don't contaminate my son and cause him physical pain I showed the sales rep my hands, showed him what was clearly filthy and he ignored me and told someone over his headset that some guy interrupted him. I told them I would not be purchasing anything today and I can't even come back if I wanted to and I've been a member since the beginning even when most the stores went out of business #protect our children read more

Miserable! A full 18 hours after paying for my new phone and being told the phone was ready for pickup I am then told to "Have a walk around the store and they would send me a text in about an hour!" Dont send me a text saying the phone is ready if it is not. read more

The Geek Squad has been awesome to help set up my computers and help with issues on my old ones!

I recently moved to Abilene and needed several big ticket items. Having been a Best Buy customer in the past I went in to look at washer & dryers, refrigerators, and home electronic/security devices such as Arlo, Ring, etc. I was in the store for about 30 minutes looking at all of these products, taking pictures of items & price tags. Aside from the Greeter when I entered and exited the store, NOT ONE PERSON EVEN SPOKE TO ME. There were plenty of sales associates in the store but they were too busy talking and carrying on with each other to assist customers. Best Buy Abilene when your store closes due to lack of sales don't cry about it. To the sales associates doing nothing while I was there...shame on you for taking a paycheck instead of "Earning" it!! read more

First, the store is just like all the others. Well stocked, busy, and good selection. I have always preferred brick and mortar over buying online, But to stay competitive there has to be a reason to come into the store. There is nothing "BEST" about their prices. Same price as everyone else. Same sale as everyone else. The only reason I came here is they had what I wanted and every place else was sold out. Everyone else sold out and BB still has plenty. What does that tell you about prices? Anyway, it is a good store, but there just aren't any "best" buys. read more

I have seen better Best Buy locations than this. The constant moving around of the same items will not improve the ratings and costumers' satisfaction. The movies/music selection is limited by space and availability. Same could be said about games. Their forte is the electronics section, however, unless you already know what you want, you may take a long time to get someone to help and even longer to actually make up your mind with their help. The staff is knowledgeable and very friendly, however, i would just recommend to get a gift card and/or do your shopping online. And then, come pick your item up on location. read more

Every time I go to the Mall I find myself in Best Buy looking around at the things they sell, most times not buying anything. A few days ago my computer began acting up and it was not a pretty site. Knowing that Id need help went to Best Buy and put the "Geek Squad " to work. In my like of work the computer is a tool I use daily. When you don't have the correct tools to do the job it cost money. The fixed me up and back in the game! read more

Best Buy - Best Buy - Electronics Near Me - Abilene, Texas

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Do NOT listen to them! They repeatedly told me that I could upgrade the RAM the MacBook Pro at a later date. But, after having a small issue with an update, I find out that I'm not able to upgrade the RAM from 8g to 16g! I was advised by Best Buy customer service to take the computer to the store and try to trade it out for a model that I originally wanted (I would have to pay the difference to upgrade obviously). I get up there and they tell me that it's past the return policy and they can't help me, even though their employee lied to me about being able to upgrade. Best Buy lost a customer today read more

Spoke with geek squad yesterday because HP said I can take laptop to them to send to HP for repairs under warranty. Took this morning and was ONLY customer with 4 employees just talking, when I said I needed to drop off for it to go to HP and went thru the issues I was told are next appt. to do this would be at 12:40 at which point I said I am the only one here and shouldn't take 5 min as I am already in your system. She replied Im sorry sir but the next appt. is not till 12:40 and again I said I am the only one here and she said sorry we cant help you till then. I asked for manager and told him same thing, I am the only one here and was planning on buying another laptop to use while this was sent to be fixed as I use it for my Business. He said I am sorry but th next appt is at 12:40 and we can help you then. I said I AM THE ONLY ONE HERE!!! Again he said sorry we cant help you till then if I want to make an appt. I said F#$%^ you, you just lost a paying customer. He said ok, sorry. WOW!!! read more

Having followed our shelter in place instructions for the last two months, today l attempted to return a cord I didn't need which was unopened and with a receipt. I told that I had exceeded the deadline and could only be given store credit even though the deadline occurred during the shelter in place. Will never set foot in there again read more

I had two goals when walking into the store. To purchase a computer that the Best Buy online-chat girl told me this store had, and to find a nanny cam that could be remotely accessed by more than one person. The first "Blue Shirt" told me that they did not carry the computer I was looking for, but to upgrade any operating system to a professional would cost me money because I would have to swipe everything clean and have it installed. [I was guaranteed by the chat girl that this store DID have what I was looking for]. Second Blue Shirt was asked about the nanny cam. While he was trying to figure out the answer to my question, he pulled a product off the shelves and was using it to explain how the product worked, but it was NOT the product we were discussing. Asking him more than one question caused him to have some kind of mental lock-down, so I left the store with no computer and no nanny-cam. When I go into the store, I usually have my own homework done, and I know more than the customer service employees do! When my son goes with me, he is ALWAYS more knowledgeable, and has corrected employees who are telling me something wrong. Hell, he should be the manager of this store. Anyway, I have purchased many products from this particular store and I have no problem with the merchandise they carry. If you need help, trust me on this, you are alone in a vast Best Buy wilderness, because no one has a damned compass, and no one knows how to get you out of there. read more

Honestly the main reason I shop here is because I am a movie hound, but lately as my electronic needs have grown I have started shopping around more and more. The cashier, Kayla, super sweet, remembers me every time, and all of my purchases. Other than that there a few others who are helpful in the store, but the selection remains my reason for going. read more

I called 4 times, punched different numbers for different departments, nobody answered. I guess all employees take an hour break at the same time. read more

Good store overall. You can find just about anything you need electronic wise. There is someone to greet you as you enter, and most show willingness to help. My only issue is if you are buying a phone, don't bother with any geek squad plan. You pay a monthly fee and then a 200 deductible if you need to get, say, a screen fixed. Worthless. Any replacement phone you get likely won't be the same one. So if you just got the latest model, you are out of luck. And they can't guarantee that it won't be a lemon as well. read more

All aspects of customer service at this location is quite poor despite what other reviews say. It's just hard to have the people there understand what I'm looking for, including the Geek Squad. There's also no point whatsoever in calling them. Don't even bother. The automated voice machine is boring and useless for trying to simply speak to an employee and not to mention that once you finally get put on hold for them to answer, you're in a queue for an eternity. I waited for 20min or more, and I still didn't get answer. If you want something done or answered, find another location or a different company. This is not the place to find technical help. read more

Bailey was extremely helpful and knowledgeable. Couldn't have had a better experience with computer connection issues.