Wait is long, at least they have tables and chairs. Silly me, I thought this would take less than an hour... read more

AT&T Store - Seems to have four workers, but the wait is long. There are 9 parties waiting. Bring a book... - Mobile Phones Near Me - Abilene, Texas

After many years of avoiding AT&T I was pulled back by their recent trade-in program so visited the store on Turner in Abilene. Migrating or "porting" my numbers from straight talk was difficult, to say the least, but the staff at this store was so diligent in helping me get the problem resolved. They went far beyond any level of service I've seen in years to get them migrated to AT&T. The staff there are all polite and have extreme dedication to providing excellent support; the reason is obvious, extremely caring and professional management. Destiny helped me a great deal and I got to observe Bryce assisting many people and ultimately assist me in completing my 2nd line's porting issue. KUDOS AT&T for hiring professionals like Bryce to manage your store. read more

AT&T Store - Mobile Phones Near Me - Abilene, Texas

do not ever buy a phone from AT&T. not if you ever expect that you may decide a year down the road that you want to change service providers. even if you purchase your phone for cash, and keep the service past the "6 month minimum service provisioning" getting att to do a network unlock on your phone will be met with infuriating opposition. they basically as a company hold your property hostage in order to keep you as a customer. just order directly from the manufacturer. would give 0 stars but its not an option. read more

Was having issues with my phone (kept getting an error message that said No Sim) and I took it in. I was pleasantly surprised that no one hassled me or offered to sell me more services. I simply explained my issues was given a new SIM card and was on my way. I wish all retailers were like this. Thanks Robert for being so helpful! read more

Seriously, we were in and out in under 30 minutes., thanks to a very knowledgeable young man, Justin. My phone was getting very hot while doing nothing. Battery life sucked. He said every night before charging any phone, remove and replace the battery. This improves the accuracy of the percentage of charge. Smart phones just need rebooting for better performance. He also removed unnecessary virus protection apps I had added that were slowing my phone down. Overall, a very pleasant experience at At&t. read more

I normally avoid AT&T stores at all costs because multiple locations have had frustrating experiences for me, HOWEVER, Christine was so quick, friendly & professional! Thanks Christine for the awesome service!! read more

I've had this internet for a few years now and apparently we pay for the fastest speed available. Unfortunately it fails to deliver. I only try to run overwatch on a hardwired PS4 but will have latency in the 1000's a lot of the time. Huge lag spikes that last minutes at a time and the inability to run more than one device has me searching for a new ISP and fast. read more

Edit: Had the 5th visit. It is still our fault because we have been long time customers. A manager came out and told me the "Supervisor " that no one can see or talk to emailed them with new hoops to jump through! Yet no one could textt me. I asked why I have had this hellish experience, and he had no answer. I asked why the super secret supervisor had not delt with this in the first place, ohhh she was on a leave, yep that's our fault again. You know the old saying, tell the truth the first time and you don't have to juggle the lies. I have noticed they always go to the back, to talk to the super secret supervisor, makes me wonder if they are back there dying laughing at use, as the come up with the latest story.ORIGINAL POST: I have visited the AT&T 4 times! Just an endless run around. They cut my phone off for the 5G up grade, and then gave me the lie I could trade it in for a new S22. Lies, all lies. The sign and commercials claim that new and existing clients, get the same deal, LIES. I have been to the store 4 times, because we have foolishly been costumers since 1995, I have had to jump through endless hoops. "Oh just call this number,( had to go to office, since my phone no longer works) do this, come back tomorrow and we can order your phone." LIES!! I have been back 4 times, every time I get, "Oh gee, because you have been with us soooo long, we need you to now call this number, and jump through THIS hoop. Come back tomorrow and we can give you this offer." When this, as always does NOT fix the problem, I get, "Gee, you can just buy the phone, not get the trade back deal, and order a phone now, pay way more, or jump through more hoops" The latest hoop was for a, "supervisor" to send an email, in one to two days, at the latest. NEVER sent the email. The whole thing is a scam!!!! They punish long term customers, scam artists. read more

The quality of staff has appreciatively declined. "I be with you shortly" "Ok buddy what can I do for you" "Your phone is an 8 you update, it's crap". Seriously it was like a frat house where everyone was toking read more

This place is always packed full of people. The workers keep it very clean! They try to answer all your questions. Even if they don't know it.... They will find out fast! read more

I've been a customer got 15 years but they have lost my business. They lost a cell phone that I returned to them. They tried to charge me for it and did add late fees on it. Called me a liar, thief, and fraud but found the phone in their warehouse. They hung up on me, twice, and never apologized for anything. read more