Walked in to get my phone service and the attendant didn't even take time to access my file. He…read moresaid it was my screen that broke 2 days prior and I've had this problem for over 2 months. Complete laziness and lack of customer service. I just walked out and I'm so done with AT&T.

The women sales representatives and managers here are rudeeeee, very deceiving and will flat out…read morelie to your face. Do not waste your time at this location. I came about a week ago to upgrade my phone from a 12 to a 14. I dealt with the manager for both encounters, and with a sales rep very briefly who somehow also managed to be rude in a span of 2 seconds. I was asked if the phone was broken or damaged, and I made sure to let her know the back of phone was slightly cracked. she literally said "no that's not a problem". She even threw away my old for me case so I know she laid eyes on it. She handled the phone many times to transfer all the data so it's very frustrating how she felt so comfortable being so deceiving. She never mentioned anything about the price being altered because it was cracked which really took me by surprise, because most times you will see a decrease in the deal. It took about two hours for all of my data to transfer to my new phone so she told me to come back when I was ready to erase everything from the old phone and finalize the upgrade. I'm a busy woman and couldn't come back the next few days. So Fast forward today, I take the phone in and the sales rep who was not the same manager I dealt with the first encounter mentioned the phone being cracked and said i would only be getting $350 for the phone rather than the full 700$ rolled over to the new phone, which is NOT what I was told. I told her the manager saw the crack and never mentioned anything about there being any alterations with the price. This sales rep literally said "my manager is pulling in and will deal with you, I have other customers to tend to" and that was that. The manager just so happened to be pulling up in that moment. When she came in she was instantly rude with her approach. I told her I showed her the crack and that she said there wouldn't be a problem with it. She looked me dead in the face and said "I never saw that, you never showed that to me". YALL. This woman was being so hateful when I told her yes she did see it, she even threw away my case. The fact that she was able to stand there and hatefully lie to my face is why I'm leaving a bad review, I wasn't even upset about the price decease I just wanted them to be honest about the initial encounter. To top it off I haven't been receiving picture messages and brought that to her attention. If you are having these problems don't waste your time for their help because her response was that she's a sales rep not a tech support and proceeded to help other customers. Sorry for the Novel but if you are looking to upgrade your phone, buy a phone, or do any business with AT&T retail, don't risk a bad encounter with this place and these people. They are not friendly, and will most likely deceive you and make you look like an angry customer. I don't usually get mad and tell people to watch their attitude and do their job better but she is one who probably hears it very often from all sorts of people. Thank you and have a nice day.

Super helpful worker!!! Called because my phone wouldnt turn on and the man that helped me was…read moresuper helpful and even was nice besides my bad attitude... told me what might turn it on and that if it didnt work i could bring my phone even though they were about to close!! thankfully it turned on with his help! fully recommend

We go to this store a lot and we are usually ver satisfied. Tonight, the staff were helpful and…read moreworking hard,but the manager didn't even acknowledge us.The manager, Chase ( maybe the Chase who gave the 5 star review), sat and talked to staff and worked on his computer never bothering to help customers even though there was a line. Kristen helped us and was extremely helpful and knowledgeable.

Wait is long, at least they have tables and chairs. Silly me, I thought this would take less than…read morean hour...

After many years of avoiding AT&T I was pulled back by their recent trade-in program so visited the…read morestore on Turner in Abilene. Migrating or "porting" my numbers from straight talk was difficult, to say the least, but the staff at this store was so diligent in helping me get the problem resolved. They went far beyond any level of service I've seen in years to get them migrated to AT&T. The staff there are all polite and have extreme dedication to providing excellent support; the reason is obvious, extremely caring and professional management. Destiny helped me a great deal and I got to observe Bryce assisting many people and ultimately assist me in completing my 2nd line's porting issue. KUDOS AT&T for hiring professionals like Bryce to manage your store.

Update: Other AT&T…read morestore on Catclaw and Southwest refused to help us. Went back to this one, manager was able to (I think) finally fix our account issues. Maybe we just got really unlucky the first time and got a brand new employee that had no idea what he was doing.

Fast, cheap, reliable, and solution-oriented. The people here love their work. I will recommend it…read moreto everyone.

Took my daughter's to fix a cracked to pick it was dead. Brought it back home to charge when I…read morecharge battery symbol does not even show up. Try to take it back. She said she could not do nothing. It's been more than 10 days, but it was only been five days. I would not recommend bringing anything over here $372 down the drain.

I haven't had WesTex connect in years so when I had $75.66 taken out of my account on a Saturday, I…read morecalled Monday morning and was told all the details - name address, different card used the previous months to pay this person's internet (all on-line pmts!) and this was just probably a mistake on their customers part so they would call her and since it was still pending, it wouldn't go thru. It did! When I called back, the billing supervisor told me I could dispute it with my bank - I already did and apparently they disputed my dispute!! She said because it was used as an online payment, they would do nothing about it!! Are they THAT desperate for money??? Customer service sucks as bad as their internet service!! The address they gave me for the person using my card for an on line internet payment isn't even a valid address! Its a field just outside Sweetwater. And I sure can't find the person who uses multiple names on that account! The weird part is one name used is my husbands Aunt who has been dead for years and we had no connections to her in over 40 years!!

Ok, here is my story. I had Clear out here in the country. No steady signal took me to hot spots…read morefrom my phone. But, with hot spots you can use up data and get slowed down. Switched to Dish Net. BAD! After 60 days they took their equipment home, could not make their system work. Now comes WesTex Connect. Showed on time, worked placement to make wife happy. Stayed with me till all units, computers were up and running! It is super fast, just loaded my college course online for Wednesday and it was quick, and painless. Very nice folks, great installers. Very Happy Camper here!! 5 Stars!!