I hate to be this person to write a bad review, but my experience here needs to be here so that this doesn't happen to someone else. Two words--shit Service!! Employees seem to not want to help with any issues on something they caused!! I went to add someone to my family plan and was promised the IPhone 16pro Max in the color White to be delivered to my house the next day "24hour" shipping, on a Wednesday afternoon. Well guess what guys, everything that could go wrong went wrong here thanks to the cricket employee of the year "Alicia". Saturday morning, THREE DAYS LATER, and my iPhone still hadn't arrived. I called the store- they told me to call customer service crickets support. I call them, they ask me for an order # and tracking # that I also never received, and after some time they tell me my iPhone was delivered to a city TWO HOURS AWAY FROM SACRAMENTO!!! Are you kidding!! I had to travel two hours away to pick up the iPhone because they sent it to the wrong address, and cricket couldn't help at all there so I had to take matters into my own hands. I go pick up my package, which was delivered to a cricket store in a different city, and guess what guys? ITS THE WRONG IPHONE AND THE WRONG COLOR!! How can you fuck up so much on a customers order? To top it off, I go back to this store where i originally bought the phone and they tell me to pretty much call customer service support and figure it out myself. I guess they can't begin a return order themselves, the employee can't call customer support and assist me with the return, anything really is too much to ask for these shitty employees. I have came to this store four times trying to get this resolved, each time an employee would tell me something different but I realize now they are so FULL OF SHIT and can't seem to figure out any solutions on their own. Horrible service, horrible employees, horrible management. Whatever you do, DONT PLACE YOUR ORDER THERE!! read more