September 30, 2026 around 3pm. My parent's phones got disconnected. Over the phone my mom was able to get my dad's back on line again, but she didn't notice here phone was also disconnected when she came to visit me. When she was on the phone to fix my Dad's phone they said is was a glitch in there system and it was resolved instantly. Mom was in town visiting me and for some reason didn't want to call T-mobile customer service so I suggested we go to the store to fix her phone. I didn't want her traveling without a phone. First we called the store and asked them if they could assist us with a pay by the minute flip phone and they said yes. We then went down to the store only to be met with a long line of customers. We got in line. Eventually someone came to check us in. We gave them my Mom's number, they found her account and checked us in. The nice thing was they had plenty of seating for us. My mom brought her ipad with her so if she needed to she could log onto her email as her phone is a flip phone and won't pull up her email. We used my phone as a hot spot and she got all logged in. When it was our turn they looked up her account and figured it was the SIM card. They took hers out and put a new one in. That didn't work, so he brought his manager over. We discovered her phone is a 2 g and they turned off all 2g phones the first week of August 2026. Thus her phone is now an antique. We asked what flip phones they offer and he pulled one from the back. He looked up the price and it was $100. Mom didn't want to buy a new phone as she figured she may be able to get a discount if she called customer service and reported her phone no longer works. She originally bought her phone from T-mobile. After much discussion and him looking up where we could get a better price, which was Walmart across the street. I didn't want to do that because then we'd have to come back here, get in line again, to get it activated. He offered to give us a free SIM card so we could set it up on our own. That was a great offer. Then my mom pulled out my old iphone that I gave her to use on Wi-Fi as she didn't want a phone plan. The phone they have is a pay by the minute plan. They have so much money saved up on the phone that they now just have the annual plan and as long as they keep money on the phone and add $20 a year they can keep there phone up and running. They only use their phone a few times a year, it's mostly for emergencies. Thus it's doesn't make sense to get a phone plan. She asked if we could hoop up the iphone to her plan. He checked our phone and it's unlocked so he said we can do that. Her plan is only talk and text so she shouldn't waste any minutes if she choose to use the browser. I am concerned that her texting will eat up the minutes. Since this was the best option we had him add a new SIM card to the phone and she's up and running again. In the end we didn't have to pay a dime to transfer over the phone from the 2g flip phone to my old iPhone. Thank you t-mobile for not pressuring my mom to buy a plan or buy a new phone. Customer service was superb. Soon as it became our turn it was as awesome as it could be. We didn't get her phone up and running, but we still walked out with a phone for free. read more

See all

Second time in this store. Still horrible customer service. I suppose if you're a "bro" they might care but if you an older woman, expect to get ignored then treated poorly. read more

I was going to get their internet, and before I did it I changed my mind because of what I was told. After I cancelled it they took out a payment and they weren't supposed to they wouldn't pay me back, so my bank did, and then they still sent me a bill after I closed the account. read more

I am truly disappointed with with their customer service. I bought a Samsung S21 cell phone brand new from them a few years ago. It started to have issues. I took the phone, original box and receipt to the store. They ask me if I bought insurance, I said no. They said it was a software issue and pushed the problem away. So lucky, I am using their prepaid service. I'm not stuck with them in a long-term contract. read more

T-Mobile - Store hours. - Mobile Phones Near Me - West Sacramento, California

I've been a customer for four years. It's been one big disappointment after another.. one improvement that they can make is carrying out their promises, which they never do. I was told with my plan that I had that I would get. Two free SIM cards for free service every month as long as I had the plan that I chose.. wrong they ended up charging me for those two SIM cards and tried to charge me for the phone that I used with the SIM card and the phone had nothing to do with them. They've done so many horrible things to me within the four years that I had to cancel my account and a month later they're still trying to charge me. They are ridiculous. The managers, the boss, the higher-ups, whoever they are won't even help and none of them say the same thing they all say different things. They're just a horrible business. I would never go back there, and I would never recommend them to anybody not even my worst enemy. The star I give is a negative star. They get no stars from me. read more

Angel was a wonderful representative. He helped me out in the store with my problem. Solving it with a simple and concise approach. Really wonderful representative. Will come again! read more

Bait and switch. Commentary starts on T-mobile ("your trade-in phone is worth $300". i accept and pay for phone upgrade. Turns out trade-in is only worth $110 because I paid for it in full rather than their installmant plan. Ugh!). Store manager is basically "Sorry. I can't do anything. You should click the link and read the 5 pages of fine print on the deal details. Must suck to be you" (last sentence not a direct quote; my takeaway). 5+ year customer, always pay my monthly $200+ bill on time, etc. Manager not willing to do anything to honor their agreement, recognize the bait and switch, or work creatively with me to keep me as a customer - all for $190 that their offer did not fulfill. I give them 2 stars instead of 1 (or 0?) because Jo, the initial person I talked to in the store, was great. Really understood the situation and tried to help me. Thanks Jo. Store manager is programmed for "No" for all inquiries read more

James from the West Sac store was the most helpful customer service agent I have ever dealt with! He was patient, kind, knowledgeable, and friendly. Made these stressful transactions less hectic. Thanks James! read more

Really good services and good customer service always helping for all my questions and concerns

worst customer service they are just wasting time walking around and ignoring customers. 2 of employees with only one customer I would recommend T mobile to hire some people who really knows how to work. read more

Impeccable service. Team is always great patient and kind. Didn't feel like I was getting bamboozled.

Jayson was super helpful with navigating a plan change and making sure my bill was correct. Super helpful location!

About a week ago... I went in and wanted to purchase a phone and I was talking to mobile expert FRIDA. She really didn't acknowledge me no eye contact while talking, texting while talking and over all just seem irritated to be there With frequent snappy attitude. So I bought my phone and I specially asked her " can I get a refund on this" she clearly said "yes" and I left,initially I wasnt going to write a review because I thought she was just having a bad day so I let go of the issue! Now fast forward to today 5/20/2020 I went to a T-mobile in Sacramento to get a refund because I just needed to use it for a short time to find out its non-refundable!!!!!!!!!!! This needs to be addressed!!! You cant be A "mobile expert" If your not going to explain All of my questions and give me accurate information! On a great note I did see trevor with a client and he was great! Explained everything great to them. read more

Frida is so awesome, my mom got locked out her phone and kept getting the run around for other workers and apple care, but came in to the store and met frida and she help my mom get a get a new phone and get her back in Business after 3 long miserable weeks, frida is the bomb. I highly recommend her if you come to the store for any help that you need .. she really need a raise read more

T-Mobile - Mobile Phones Near Me - West Sacramento, California

I am in debt up to my ears to T-mobile (literally) because I have 8 lines and way too many equipment items on installment plans (headphones, pill speakers, keyboards for i-pad, etc.), but they definitely make it way too easy and convenient to keep adding those accessories and this is my go-to store since it is near my house, which is what I will be reviewing: the store, and not really T-mobile itself since I am a satisfied customer of T-mobile. First, it's a very busy store! I'm guessing it's mostly because it is in a busy shopping center. Just like any other place, some staff provide excellent customer service while others do not. They could also improve on a better system for helping customers, but on occasion, I have seen their manager writing down customer names as they entered around the holidays. They do always greet you when you walk in, which seems to set the tone for your visit. The store is very clean, and if you are hungry for a bite to eat, because you can be at the store for an hour sometimes, there is a variety of food places nearby like Burger King, Wing Stop and Beach Hut Deli. Overall, I am satisfied with the store and would only head to the other T-mobile store in my area out of convenience. read more

Came in this afternoon and there were four or five store employees and everybody but Rashawn was busy. So he said welcome called me over. I showed him my phone screen protector had cracked. He found a replacement, applied it and I was in and out of there in less than 10 minutes. Rashawn was helpful polite and a good employee taking care of the customer without any headaches. Thank you Rashad, I appreciate you. read more

Great service as usual got the nord 10 awesome phone sub 500 range battery last forever awesome huge screen and awesome camera.

Very unprofessional I hate being judged by the color of my skin I go here there is like 4 people ahead of them there are 3 employees working so they go they the 3 customers in front of me then I'm left sitting there for 15 min no help someone walk through the door they where glad to asst them but left me sitting there one of the employees names was Tim saechou and the other one is Nicolas sotelo And Ammon zambrana very in professional and I feel the a judging people when they walk in my they skin color and they still didn't help I ended up getting up and walking out read more

Worse phone service to use ! Filed missing payments sent them photos of my bank statements three way the bank for them to tell T-Mobile themselves that it was sent to the them of a total of 404.84$ should be credited on my account! There saying nothing is there and not helping me at all to see where my money disappeared ! read more

I usually dread having to go into phone stores but I had such an excellent experience today. I was greeted immediately as I walked in. Giuseppe helped me out and he was great. The phone I wanted was out of stock but he helped me pick out another one. Within 5 minutes, he was ringing me up. He also helped me transfer everything over to the new phone and explained the new features. Altogether, it took about 15 minutes. Great experience, great environment and excellent customer service! Thank you! read more

Finally had to upgrade my phone. The iPhone 6 died and it's my fault. Glad I stopped at this location because I was helped by Sarah, she is very knowledgeable and really really helpful. She answered all my questions and even though I was very indecisive she was patient with me. Great customer service and the end result was I left with a beautiful phone! If your looking for a great phone and need help deciding then go to this location. You'll be in and out in no time. Thanks for the great service! read more

Tell corporate to stop spending money on commercials. They spend a load of $$$$$$$$$$$$$$$$$$$$$$$$&$$$$$$&$$$$$$$$$$$$$$$$$

My boy Trevor is an awsome help. He always goes above and beyond to help me and my wife with any questions we have no matter what it is. I make it a point to ask for him everytime I go in.(not saying that all the other employees aren't helpful, because they are.) He knows me and my wife and as soon as we walk in he rushes right over to assist in any way. Shout out to the little homie Trevor. read more

I was a T-Mobile customer for about 7 years, and only switched because husband wanted to get a phone they didn't offer and I'm not that particular. After trying all three other major companies since, I am so glad to be back in the welcoming arms of T-Mobile! Came in to switch from AT&T and to get a new iphone6+ for husband. All 4 working staff were really friendly without being pushy, and obv, my android shirt was a hit :) the store was out of the 6+, so one of the staff drove to a nearby location to pick one up for us. While waiting, we chatted about our different phones and experiences with the lollipop upgrade (the staff know things! About products they sell! What an amazing contrast from, say, Best Buy). You really can't beat the prices, the changes they make for customers (no contracts, rollover data), and I have never had anything but great customer service with the company, and this store is no exception. Rock on, T-Mobile! Great experience all around! read more

TJ went above-and-beyond getting our entire family switched over to T-Mobile for our cell service. He was very informative, patient, and professional. Thanks, TJ- great job! read more

I received the WORST customer service by Nic. Requesting the information I needed was like pulling teeth.

Most of the staff in this store, if not all of them are incredibly helpful - Nicholas in particular is excellent. He can never do enough for me. read more

Nick was very helpful. I was gonna get an Apple Watch. He asked me what I liked about it and he offered an option that does almost everything the Watch does but 1/2 the price. He answered my questions throughly. He explained all the options and even offered (and did) set it up over t mobile wifi instead of eating up my lte. He explained the charges out the door and the monthly charges. Come to find out you can't finance the Apple Watch through t mobile anymore anyways. I am glad I stopped in and will repeat. read more

Sara was very nice and patient while figuring out how much our phone bill plan would be if we upgraded. She was very nice and professional. She had really good customer service. read more

Came in the other day and francesca helped me and my stepdaughter out, she answered my questions about price and devices etc. We came back because I had gotten stuck the SIM card on my boyfriendsphone, not only did francesca (luckily she was the one who took care of us again :) ) was able to get the darn thing out of the phone but she also transfer all of his contacts and phone info to the new phone. Great salesman and great customer service! Don't change! read more

T-Mobile - Mobile Phones Near Me - West Sacramento, California

T-Mobile is the best cell phone company out there. They have the best customer service, no contracts, and the people who work in the stores know what they are talking about. They know about each phone and what is the difference between them. They also always put on my screen protectors for my phone. I think that is above and beyond, and yet at the same time it is what I would expect from a company that cares about its customers. They also have very low plans. And right now they would buy out your lousy current contracts and hook you up with a phone. I used to have At&T. I've had Verizon. They were bogus so I left them. I haven't had Sprint. T-Mobile is the best company and the ikea court T-Mobile staff is always friendly and helpful. read more

This pathetic rating is for T-Mobile as a corporation. I needed to call Canada so the extra charge per month was going to be $5. Since they take their money when it's due I assumed the same would be true for this $5 increase. The Bozo woman never said anything about giving her a new card number for the $5. I made my call to Canada and the next morning our phones were blocked deactivated dead. so I dial 611 and a very nice attendance precedes to help me correct to this deactivation. Along the way he begins to explain that my previous payment was taken two days before due date and now their new policy is to take it 5 days before the due date. To which I say I've been a customer for over a decade always on time and big Corporation T-Mobile needs a 5-day float? We're all a bunch of sheep being led to slaughter by big Corporation and we need to start taking our money saving it not giving everybody access and telling him to f*** off read more

I've never been to a t-mobile store but if I'm being honest this was definitely the best first impression. The employees were so kind and they just had this great energy to them. Aivy Nguyen and Nic Alongi were especially helpful. They actually stayed a little overtime just to help me and my mom out with a tricky situation. I really enjoyed going and if I ever need to go to a t-mobile store again, this is definitely the place to go. Thanks again for everything. read more

came in to update my phone and everyone was really nice and willing to give me the best deals available. Jake did the upgrade and I wouldn't go to anyone else. Definitely the best sprint store i've every been to. read more

Lag , customers just stand around hoping they don't get skipped in line , pretty much standing in limbo at this location for at least half hour before u can get any service read more

Had a great experience today buying an iPhone 6 here after a terrible experience at the Davis location. Great staff: attentive, nice and very knowledgeable. read more

Last Friday I went to Santa Rosa to pick up my new iPhone at an Apple store. Since I was already in the bay area I decided to go to the nearest T-Mobile to receive help getting a sim card. Unfortunately, I was unable to receive help from the employee there because I wasn't an authorized user on the account. Unfortunately, I wasted over an hour wait trying to sort something out which resulted in​ nothing. It was already late (around 6:30 pm) and I still had to commute back to West Sacramento from the bay. On my way home I decided to pass by the T-Mobile store in W. Sacramento​ and I, unfortunately,​ got there at 7:50 (10 minutes before closing). I really hate to be that person that shows up a couple of​ minutes before closing but I expected to have better luck receiving a SIM card since I had managed to authorize myself on the account during my commute. Fortunately, I was greeted​ by Ammon and Nick. We ran into a small hiccup but thankfully we were able to get it resolved thanks to Ammon and Nick staying about 6 minutes after closing. Ammon activated my phone and the sim card worked perfectly. They definitely did go above and beyond with their service and assured me that they were happy to help. Thanks once again! read more

Each sales person tells you something different -- different features, different prices. They lie about things, and you get no paperwork confirming your plan, so if you don't look at your account online, you are SOL. Then the representative when you call T-mobile tells you, sorry, they can't give you the price the salesperson quoted, that plan doesn't exist. So you are cheated and T-mobile does nothing. Really terrible sales people (Yana and HJ) and really terrible corporation that apparently promotes this despicable behaviour. read more

Would have been five stars for the good attitude that I received on October 21st when having sim card cut for a iphone from one of the ladies. If I could give two reviews I would but unfortunately this is the same location so I have to settle for two because the negative 4 star rating would be for the man with the gauges that I dealt with yesterday. I had to return a charger that cost 21$ because it operated defectively. When I stated my reason for return after a long wait the man with no name tag and gauges forced me to give more personal reasons for returning the charger other than the fact that the phone was unable to function on the charger. I had to end up telling him I needed funds since I was a college student and i couldn't afford to spend lavishly. He also began saying judgmental assumptions about how I would end up buying another lightening cable for 30$ instead. I felt furious but chose to be polite and kind because I wanted to get it over without a fuss. (I did not buy a new charger, apple was kind enough to send an authentic one that charged perfectly). In conclusion this employee was a complete jerk who assumed I didn't know he was treating me poorly. read more

Great customer service! Everyone is very kind and helpful at any time it's either you're getting a new phone or come in with any problem. Absolutely love it. read more