Second time in this store. Still horrible customer service. I suppose if you're a "bro" they might…read morecare but if you an older woman, expect to get ignored then treated poorly.

I was going to get their internet, and before I did it I changed my mind because of what I was…read moretold. After I cancelled it they took out a payment and they weren't supposed to they wouldn't pay me back, so my bank did, and then they still sent me a bill after I closed the account.

Lovely place and good customer service I was there and the manager helped me with all I wantread more

Its a fairly new and remodeled store that has moved from a different location. New management and…read morestaff. The store is a little small and sometimes lines get backed up but they don't have a sign in system or "take a number" policy. Helpful and patient and always willing to go beyond just "turn it off and turn it back on" Things to note: prices and promotions change often no payment kiosk cash or debit only good variety of accessories for current phones parking is a little limited the store is in an easy to find location

Good place to buy a screen protector and have it put on quick, thanks! They also have different…read moreApple Watch bands and phone cases for sale

Worst experience ever. Says they're open so I drove all the way over there and the door is locked…read more Then there's a sign saying "use the other door"... what other door?? I literally walked around looking and there is no other door. I called them and they actually picked up just to tell me they're busy. Like what?? If you're too busy to even let customers in then why does it say you're open? Complete waste of time. Super unprofessional and honestly just confusing. Definitely wouldn't come back or recommend this place to anyone.

Malik was helpfup, kind and efficient. Another store refused to help me and malik was tremendous…read more Im sending my famipy and closest friends to see him for metro service options. Thanks. Best tyler

When I first walked in the atmosphere very welcoming and I was immediately greeted with courtesy…read moreand respect. The store is very clean and professional, and Keeya was so helpful!! Keeya didn't try to upsell me and showed me the products I was trying to purchase. Keeya explained everything thoroughly me with her expertise and patience. She scored me a great deal and some extra goodies for my son's birthday!! I will definitely be recommending Metro PCS at 1250 West Capital to my friends and family!! Thank you Keeya!

This store is very accommodating, reliable, and problem solving highly recommend going hereread more

I came here to have my phone screen repaired because the screen had gone completely black. I paid…read more$170 for the repair. When I received my phone back, it turned on for about one second and then stopped working completely. I went home, charged it, and tried everything I could, but it would not turn back on. This was especially stressful because I was leaving the next day to fly home by myself, and I was several hours away from home. I ultimately had to get the phone looked at and repaired somewhere else. I was told there was an issue with the phone that was causing it to immediately overheat, which explained why it would not stay on. When I returned to this shop a week later to ask for my money back, the interaction was extremely uncomfortable. I was berated, and I was told I needed to delete my original review in order to receive my money back. I ultimately deleted the review and received some of my money back. I'm sharing this because I think customers should know about my experience before choosing this shop. I understand that repairs can sometimes be complicated and things can go wrong, but I expected the situation to be handled professionally and respectfully.

I got my phone fixed same day when Samsung told me not possible, it can't be fixed but Fasy Repair…read moredid it!

I got my screen fixed for an affordable rate and it took less than 30 minutes. I'm actually going…read moreto get the back of my phone fixed when I get the chance because the customer service is so GOOD!

I want to take a moment to recognize Edward Barton for the outstanding service he provided while…read morehelping my family switch from AT&T to T-Mobile. Edward made what could have been a stressful process incredibly easy and comfortable. He helped us upgrade our phones, transfer all of our existing numbers, and even helped us lower our monthly bill. Throughout the entire process, Edward maintained excellent communication and made sure we understood everything along the way. What stood out the most was Edward's professionalism, patience, and genuine willingness to help. He made sure that my family and I had everything we needed--and went above and beyond to make sure we were completely taken care of. I never felt rushed or pressured, and he made me feel confident and comfortable with our decision to switch to T-Mobile. Edward is a great example of what excellent customer service should look like. I truly hope T-Mobile recognizes him for his hard work, professionalism, communication skills, and dedication to his customers. Because of Edward, our experience switching to T-Mobile was an extremely positive one. Thank you, Edward, for making the entire process so smooth and for taking such great care of my family! I'm giving 5 stars on Yelp but the 5 stars actually belong to Edward!

Michael was amazing! We had the pleasure of meeting him. He was patient and let us know step by…read morestep everything he was doing. Would 100% look for him to help me anything I'm here

I tried to buy cell (2) phones and the guy working decided that he would add every possible…read moreaccessory and increase the price by hundreds of dollars and not tell me. Even lied about the color told me that they were black, but they were actually blue and I didn't even get to see the phone until after I bought it. Then, when I asked him the total (of the phones) he gave me the total of everything he added to my bill not the cell phones cost and confused me making me think that that's the price of two cell phones. Then he decided to hide the receipt in the bag. Then he tried to say that he was giving me charging blocks for buying the cell phones, but he did not give me anything. He charged me for them. Something was off off and by the time that I had realized he had scammed me it was too late. He had processed my loan without even telling me the total or that he had added accessories I did not ask for. I come back to return the overpriced (charging blocks at $60 each He gave me a bogus story that he can't return it because there's no money in the register, and to come back when the manager is working on Tuesday, but when I came back when the manager was working, she told me that there's nothing she could do about because it's too late to return it. This location is a scam. Do not go here for cell phones. Don't apply for the loan cause they will add as many accessories as possible, and lied to you about the total. MF deserves to be in jail for scamming people. This site is in a trash area cause it's a trash store with trashy scammers for employees

I hate to be this person to write a bad review, but my experience here needs to be here so that…read morethis doesn't happen to someone else. Two words--shit Service!! Employees seem to not want to help with any issues on something they caused!! I went to add someone to my family plan and was promised the IPhone 16pro Max in the color White to be delivered to my house the next day "24hour" shipping, on a Wednesday afternoon. Well guess what guys, everything that could go wrong went wrong here thanks to the cricket employee of the year "Alicia". Saturday morning, THREE DAYS LATER, and my iPhone still hadn't arrived. I called the store- they told me to call customer service crickets support. I call them, they ask me for an order # and tracking # that I also never received, and after some time they tell me my iPhone was delivered to a city TWO HOURS AWAY FROM SACRAMENTO!!! Are you kidding!! I had to travel two hours away to pick up the iPhone because they sent it to the wrong address, and cricket couldn't help at all there so I had to take matters into my own hands. I go pick up my package, which was delivered to a cricket store in a different city, and guess what guys? ITS THE WRONG IPHONE AND THE WRONG COLOR!! How can you fuck up so much on a customers order? To top it off, I go back to this store where i originally bought the phone and they tell me to pretty much call customer service support and figure it out myself. I guess they can't begin a return order themselves, the employee can't call customer support and assist me with the return, anything really is too much to ask for these shitty employees. I have came to this store four times trying to get this resolved, each time an employee would tell me something different but I realize now they are so FULL OF SHIT and can't seem to figure out any solutions on their own. Horrible service, horrible employees, horrible management. Whatever you do, DONT PLACE YOUR ORDER THERE!!

Went in for a 6 foot lightning cable and all they had was Usb-C. Who is in charge of stocking the…read moreshelves as everyone does not have the Iphone 17.

Wanted to see the new IPHONE 15 went to the AT&T Store at 768 IKEA Ct. West Sacramento CA…read more My Daughter and I had the best experiences with going in checking out the new IPHONE 15 Pro Max and seeing what is different and we decided to order 2 new ones. The Technician Marko was very informative on what new things we will need that are different from our old IPHONE Pro Max 14 the trading in and the discounts. We also worked with Technician Tony. We recommend the this West Sac AT&T store ask for Marko or Tony they both were great. There store phone has not been working so just go in they will be there. There the best I promise!

The are my new phone guys I love them. I walk in, tell them what I need and they make sure it…read moregets done the way I want. EXCELLENT customer service. I refuse to deal with anyone else like Metro.

Brought my phone in because it would be at 100% and then randomly die or drop down to six as it…read moreturns out. I had water damage so they replaced my battery and it was good as new :) saved me $800 but still a little pricey with the battery replacement cost me 250$ and had to pay for them to fix my service (that THEY messed up) costing me another 90$) :/ Eh mixed feelings about this place