I can attest that I received excellent, EXCELLENT! customer service from Erick, NOT only did he fix…read morea problem I had, after explaining my frustration and disappointment he had tremendous patience and knew how to get everything done properly with ease. What I had was not a small task because I witnessed him juggle multiple things, simultaneously. He was honest and straight forward. After he looked at my current plan he was able to figure out the problem and switched it to a better one, gave me various options which lowered my bill. Whenever I need help, you can bet this will be the first store I will go to. I've been to several other Verizon stores and this one truly stands out from the rest. Thank you Erick for resolving an issue I had. If you need great assistance ask for Erick he will steer you in the right direction.

Stephanie helped me get my phone set up . Great and courteous service …read more Tech support over the phone couldnt get me anywhere , but she got every taken care of .

Charles at this location is super helpful and friendly. Answered all my questions and offered…read moresuggestions.

I visited this metro and immediately got a friendly greeting from Charles an employee working at…read morethis metro.He was nothing but super helpful and very knowledgeable on all devices very patient quick and answered all my questions with easy.Charles does an excellent job at what he does.Very satisfied customer.

The staff at this store have excellent customer service skills. We were greeted as soon as we…read moreentered the store and only had a short wait until we were assisted. Adrian was very knowledgeable and efficient in guiding us through a more affordable plan to meet our needs. We left very happy about staying with ATT. The employees at The Sprint Store in Gilroy need to take some lessons from the staff at ATT. You guys are oblivious!

I would give this place zero stars if I could…read more I stopped by the AT&T Store after a 10-hour workday, ready to switch from Verizon and ask a few simple questions about transfer promotions. Right away, I noticed multiple customers just standing around waiting with no one being helped. I spoke with Fernando (sales associate), and he let me know it would be a while before I could be assisted. I appreciated him being upfront, but after a long day, waiting that long just to get basic questions answered wasn't ideal. What really stood out was the lack of staffing. For a company this big, it's surprising to see only two employees working during what seemed like a busy time and no managers in sight. The two associates were doing their best, but they were clearly overwhelmed. I waited about an hour before leaving because the wait just kept dragging. From a business standpoint, this is a missed opportunity. There were multiple customers, including myself, ready to spend money on new devices and services, but without the right team in place, that business is walking out the door. Nothing against Fernando, he was professional, honest, and handled the situation well under pressure. He deserves recognition. But overall, the store needs better staffing and leadership during busy hours to support both employees and customers. Disappointing experience. I'll be sticking with Verizon for now.

Saved me hundreds of dollars when I thought my charger port was broken, but it just needed to be…read moreclean. Josh was excellent and very helpful.

First time dealing with a cell phone accident. I didn't feel that Verizon store was an option for…read morerepair, so I did some research for options and went to CPR cell phone repair. There was an almost invisible hair line crack in the screen. Since the phone is a Pixel 6, the part was not in stock. The shipping time was the only little issue, but the repair was perfect. Customer service and level of professionalism were outstanding.

Christian one of the field operation supervisor came over and fixed our internet that has been down…read morefor 2 days. Another worker came a few days before and didn't do a good job. So if it wasn't for christian help my wifi wouldn't be fixed. Im so grateful for christian for taking the time to do a better job and get the job done

By far some of the worst and laziest customer service I've ever met. Their management and staff are…read morelaughable on how low their efforts are for "their" customers. You ask them questions about timelines and their answers are "I don't know" and "we get them when we get them" There's zero initiative, and it's not as if they're filled packed and helping customers and flustered. This was during a point where they had 4 employees on the floor and 1 other customer besides myself. The worst part is, management has seen the reviews on this store for months based off of other reviews and still haven't changed a thing.

Jeren? I'll check the manager's name again. Wanted to thank Jeren for helping us even though we…read morecame in later than when we should have. Our behavior should have been better. We were impatient. Thank you so much for not being mad or cross with us, and instead being so helpful and patient, professional. The Store Manager sets the culture of tone for the store, and Jeren's Leadership is why this location is great. We were actually very far from this location, but I insisted we'd get the best help and friendship there. Thank you

Great customer service from Nancy. She set up my new phone for me with no problems! She made…read moreeverything so easy!

I came here looking for a difficult repair - a firmware issue that was disabling the fans in my…read morelaptop. They took the time necessary to manage my issue, and I was even able to bring my laptop back after I paid for the initial service free of charge. This is a family owned business, and it shows with their dedicated care. I recommend this repair shop.

Super friendly fast service (and the store cat is a bonus!)…read more This is based on the six total times I've had to have my iPhone 11 Pro Max screen replaced here over the past two years (the last two times were NOT my fault!). Highly recommend!

My phone just went "nuts". Took it to JBFix and within 20…read moreminutes all was repaired and totally back to normal! Highly recommend recomme JBFix.

Knowledgeable, efficient and prices right! Harry was able to…read morefix my iPad screen with a few hours and the work was outstanding! Located on First Street and open on a regular basis.

Great help. Beautiful woman stunning helped me out. Very nice and offered help to resolve my issue…read more I would recommend.

This review is for the verizon organization at this location. Hire more people, the gentleman here…read moreis good at his job and greeted me as I came in but he is only one person. There's a line of 8 with 2 hours waiting and counting. Please hire more people. This one star is strictly for not having enough staff.

Had to get a cracked iPhone fixed and these guys had the proper screen in stock. Daniel was very…read morehelpful. He also completed the job in 20 minutes. Yes, having your iPhone front glass is expense to swap out and these guys were priced the same as the other popular guy in town. Only difference is they had the right part in stock. Highly recommend!

They are horrible!!! Don't waste your hard earned money!!! I took my iPhone to get a new screen as…read moremine broke. The price was great! I asked them if It's covered if anything is wrong with the screen they said of course.. 2 days after them putting a new screen on my phone it turned black. I took it to my regular tech guy they advised the screen these guys out I was garbage . I went to take it back with a refund only to get threatened they will break my phone and threatend to hurt me !!! Over a refund I requested and deserved!!! I ended up having to get legal involvement to get my refund... do not trust them and their garbage products .. Extremely rude and threatening for a business