This place is ok when employees know what there doing. First time went and the guy was great like…read moreit and went second time and the girls didn't have a clue what there where doing

I'm only rating ONE star because I have to. Because I'd give no stars…read moreTheir staff could improve. The first time I went to this location, I wasn't greeted. I was basically told to call customer service and that they probably wouldn't help because it was 30min to closing. So I went to the gilroy location. There I found out that the staff at Morgan hill location could have called to get through customer service quicker. Rather than having me wait. Second time I go. I'm injured, standing waiting to get greeted and helped. I was basically ignored by the lady in glasses sitting there, easily could've greeted and said we will be right with you. But again, she did not. Then another guy comes and "helps" sends me home to call 611. If they don't want to help customers, why are they there for. 611 said to go to the store and now you're sending me away to call myself when they were the ones that were supposed to call. The service and staff there get ZERO STARS. Been a customer for 11 years and I will not be coming back to this location. It's by far the worst location I've been to. From Palo Alto to gilroy. They seriously all suck as staff. Gilroy location really goes out the way to hear the customer out and help.

Boost skates on the edge of fraud, counts on the low prices to keep it out of court. Not a…read morereliable cell service provider if you have a problem.

Helped someone find mobile service. Had never heard of Boost but we went to check it out. Great…read morerates. Great service. Good choices for mobile tower coverage

There's a staff member named Angel who works here who helped me and I can't give him enough praise…read morefor how kind he was, professional, courteous and knowledgeable. He helped me with my exchange to the brand new IPhone Pro Max and it took a long time to transfer all the data. He was the perfect example of what you would want in customer service. His coworker Kevin was also so kind to help me, I'm really grateful I came in while these two gentleman were working! They answered every question and were so patient with me. Thank you so much guys! Fantastic service!!

It was good... then it went to pot. I'm trying to write this review about the internet services,…read morebut it seems I can only write it for this store- so they get the blast and can hopefully pass it on to corporate. I initially came to AT&T because I was having trouble with an alternate provider and despite multiple attempts to address the issue, they simply failed. So I came to AT&T. At first, it was great! Good speed, good ability to manage my internet and those who used my WIFI. But suddenly, it got zapped! I'm not 100% sure what the issue was, but it went from super fast... reasonably fast... to impossible to work. Getting a live person on the phone is UTTERLY IMPOSSIBLE!! Getting a live person to chat with is COMPLETELY IMPOSSIBLE!!! I finally get someone live and they say that my plan was changed! Not only that, but someone had hacked my Wifi. Okay, that's simple enough to address. Change the password. Still, my Wifi is impossibly slow. I called and FINALLY got someone live after an hour wait for a call back... plus another 20 minutes on hold! This is absurd! I get someone live and they tell me the plan was changed... WHY?? WHO AUTHORIZED YOU TO CHANGE MY PLAN?? Regardless, I tell them to put it back! I get it back and then cant get half of my items to connect to wifi. I put in the right password, and it tells me, its the wrong password. EVERYTHING IS S...L...O...W...!!!!!! The glaciers could completely melt before some things load! I asked to have someone come out and scheduled the appointment easy enough. The guy is late, and then calls me saying he knows my issue- that I have too many things connected. Ummm... no? It wasnt a problem a week ago! Why is it suddenly a new problem now? What changed?? Nothing on my end! So then I get hit with the line, "I can come out, but it's going to cost you $150". I beg your FRIGGIN PARDON?? I am NOT paying you to fix something I'm already paying for! After resetting the devices several times, I still have super slow wifi, and STILL cannot connect some items to wifi. That's IT! CANCEL MY SERVICES! I call and am forced to deal with the GOD-AWFUL Automated system AGAIN! CANCEL SERVICES!!! "Let me connect you with someone live..." OH?? NOW you can suddenly connect me with a live person? NOPE! "Sorry, our offices are closed! Please call back during this time frame, central time". Okay... let's try chat!! "Sorry, our automated system cannot connect you with someone live- offices are closed". HEY AT&T, Im changing my payment info and you can come get your crap before I drop it in the trash. That includes the crappy satellite dishes you left on my house from previous customers. Guess you're too lazy to take care of customers!

A HUGE shoutout to Kevin, great service, friendly and very knowledgeable. I went in Monday 7/17/23…read moreto see why activating my new Apple Watch was so difficult. Verizon on-line said my bill would increase from $165 to over $300 if I added the Watch. Kevin quickly looked at my account, got me connected to the in-store WiFi so we could make the adjustments and added the watch for the $10 a month, plus a small activation fee which I expected. I'll definitely go see Kevin when I upgrade my iPhone in the coming year!

Great customer service! Kevin was knowledgeable, professional, courteous and took care of all my…read morephone and iPad needs. He even found an old internet account I was still paying for and saved me a bunch of money! Thanks guys! Definitely recommend these guys!

Forget getting any kind of phone customer service. No one picks up a ringing phone. Excellent…read moreproduct.

First class sales staff, exceptional merchandise, unbelievable prices…read more As a part-time college instructor, I have high standards but a very low budget. This outlet store was like shopping on Rodeo Drive without the arrogance. The displays were elegant, the sales people genuine class, and the prices were shockingly low. As a widow of two wonderful husbands Valentines day can make me miss the kindness I once knew. Shopping here today made it feel as f they were helping me deal with their loss by finding a prefect purse, at an unbelievable price all while being treated as if I were paying Nordstrom prices. As a Gilroy resident, I am used to great deals but this was the ultimate shopping expedience and on a day I needed it most.

I just returned from a frustrating experience at the store. My family and I went there intending to…read morecheck out different styles of Meta glasses for my brother-in-law. After choosing a pair, the staff overheard us discussing that we had a 10% discount code from Sunglass Hut, which I had used two days earlier for a purchase. Instead of handling this professionally, all four staff members aggressively approached us, making it seem as if we were trying to scam or do something suspicious. I showed them the working online discount code and explained it was valid, yet they continued to question us even after confirming the order was placed. We waited a few minutes for the order to process, only to realize we had selected the wrong size. Despite their attempts, they couldn't resolve the issue, and it took us about two hours to return and re-purchase the same glasses in a different size, which we eventually decided to keep instead. Later, at another location, they fixed it within ten minutes. This experience highlights the need for better customer support and a clearer understanding of the return process.

I just wanted to browse the store but left the store with a perfect Tiffany sunglasses! All…read morethanks to a wonderful sale associate Aylin. She is super friendly and helpful. I appreciate her time and patience in helping me picking the exact frame I love! It's on sale so it's such a great price and the perfect frame I wanted. It's practical to buy a sunglass frame what is light, small, and give me full protection from uv light! Thanks Aylin for your hard work and I appreciate you!

Yarely and her team are always eager to go above and beyond to assist me and my wife. We have been…read morea loyal customer for over five years, and they have never failed to deliver exceptional service.

Great Service and Customer Care, had an issue with a necklace and Alejandro took care of my issue…read more I will continue to shop ar Zales, plus great prices. I highly recommend visiting Zales Jewerly in the Outlets.

I came in to look at jewelry, and Ashley was absolutely wonderful! She was friendly, knowledgeable,…read moreand very informative about the different pieces I was interested in. She took the time to answer all of my questions and made me feel comfortable throughout the entire experience. As an added bonus, she even cleaned my jewelry, and it looks amazing! Her attention to detail and excellent customer service truly stood out. Thank you, Ashley, for going above and beyond. I highly recommend working with her if you're looking for a great jewelry shopping experience!

I walked into this jewelry store just to look for a crucifix to represent the loss of my daughter…read more I was greeted by Marco and he took the time to go over and show me each and every option. Marco was very kind, considerate and very knowledgeable in his job. At the end of the visit, I purchased a beautiful crucifix thank you Marco for your patience.