Roman-the service rep I had dealt with was exceptional. We were in and out with a new phone & all…read moredata transfered in no time at all. Roman was knowledgeable & very helpful. A+ Service!

We walked into this store to try to get help with a problem that has been occurring with my Apple…read moreWatch for a long time. The manager and one of the employees were very helpful and tried everything possible to fix it - though the problem still remains, but I can't fault them at all. The manager was also able to get one of the extra lines removed from our account, which was very helpful. They were both friendly as well, so definitely one of my best experiences in an AT&T retail store.

Was contacted by customer service. After multiple calls nothing was done to resolve the situation.read more

If I could give this location a -0 I would. There are some real nasty pigs that work for this…read morelocation and liars too. My mom stopped in the store to get a replacement cellphone for my 92 year old grandma on Friday 11/15/24 and told my mom to stop back in on Monday 11/18/24 because the guy that was helping her did not know how to do his job and messed up everything. My mom does not know how to use a cellphoone very much and guess what the guy didn't do he didn't give her the SIM CARD. My mom and I called the store on Monday 11/15/24 aorund 7:30pm and spoke to Dillon and he was very nasty and rude and told us that we needed to call customer service. My mom didn't want to do that and Dillon said that they are a retail store under the Verizon name but not an actual verizon store and that we needed to call about our FIOS issues to the customer service number after we were allready in the ohone with the idiot piglet for over 15 minutes. Umm at what point did I tell you that we had an issue with FIOS and he knew from the gate that we were dealing with a cellphone issue with no SIM CARD at fault from the guy that my mom spoke to in person on Friday and guess what when my mom went to the store on Monday the guy from Friday that was supposed to be there from open to close was not even there. Then Dillon tells me and my mom on speakerphone that all they care about at the store is selliing equipment and not the customers after they make a sale or even deaiign with any issues and that according to the piglet Dillon you can not go to any verizon stiore and recieve in person service because all stores are independently owned and operated by different retail names even though they say that they are a full service verizon in-person store. Then I ask for the Store Manager's name and Dillon said hang on I have to call my store manager to see if I can even give you his first name. I wait over 15 minutes and guess what the piglet Dillon gets back on the phone and says he doesn't want me to give you his first name. You need to give me your name and number and he will call you back in a few minutes. I said then I will wait for him to call me back tonight and piggy said ni he will call me back whenever he feels like it. Then I ask him if he is at the store by himself or if I could speak to another manager... guess what no manager. Then another person in the background said that she can talk to me and she is another pig too named Natalie. Well guess what Natalie is on top of being a piggy she is also a liar. She listened to me for about 10 seconds and said oh my store manager's name is Alex and then she tells me to give her my name and phone number and that she will call me back in a few minutes and she would help me because she is dealing with a return and that the person making the return is not very happy. Guess what no phone call back. Then we wait for an hour and call back again and guess what piglet Natalie is doing she is still claiming to be taking care of the same customer making the return. She then said that she would call on her way home did a call back ever come. Nope. I have worked as a store manager and that is not how you are to run a store, and this store needs to go out of business. Thank God that I don't have Verizon service and I never will.

Super helpful and very professional! Dylan was particularly knowledgeable and made my experience…read morevery easy! Will definitely use them again!

My phone was repaired in about 2 hours and it looks and works great. Everything was covered by the…read moreinsurance. The staff was very professional. The waiting area started to fill up quickly, so I was glad I was there when it first opened. They don't always have the parts, which was the problem for the woman next to me. I'm really pleased with the result.

I would say overall I had a very bad experience with Verizon…read more I needed to return some equipment and get a new remote. I checked online and the main brand new Verizon on Mcknight rd said it took equipment returns. I already reviewed that location they sent me to this location saying they do take returns. I walked in with my equipment and had to wait about 20 minutes until one of the reps was not busy with a customer. He told me they do not take returns except when you first call verizon an get a return authorization. Ok so no=w I am pissed spent 20 minutes at first store then another 30 minutes at this store only to have to go outside and spend almost 90 minutes not he phone waiting for a verizon rep. Finally I got someone to talk to and they accepted the return and gave me a return number which I then brought back into the store. The rep in the store filed the info and took the return info and took the equipment. overall terrible experience. The store itself is tiny and is geared mostly to phone sales. I am not sure how to rate this transaction.?????? The store reps where nice and friendly. The store clerks were in a bad spot as well as Verizon makes it so difficult to do returns on equipment. I would say I give the store reps 4 stars but 1 star for Verizon so I am thinking 2 stars is plenty.

I wanted to simply remove one line from our plan and it absolutely cannot be done. Verizon has…read morehired a third party to do this and they have no idea what they are doing. The employees at Verizon disavow all knowledge of this company and do not help to facilitate the process at all. It has taken hours of phone calls over the past week, and two visits to the store and it's still not done. It appears that the process is designed to make you give up making any changes to your plan. It's unbelievably frustrating and a huge disappointment for a company this big.

We really need this business BACK IN THE NORTH HILLS! So GET Back Michel. Get back,Get Back to…read morewhere both where we belong`,

I just called the store to inquire about fob battery installation. The gentleman said, "$18.18."…read moreWhen I asked the cost if I was buying the battery, he said, "If you're buying it, I ain't installing it" and hung up on me. Very unfriendly "service."

worst place ever! do NOT go here. everything they told me was a lie and then I cancelled my service…read morewith them and now I cant get my money back for turning in my old phone. i was supposed to get $82 and still waiting. dealt with district manager and shes just as bad as store, wouldnt take care of anything. asked for her managers name and number refused to give it to me. matt was new and told me everything wrong. he said he was number one in region which is really scary. they are not really a verizon store, you want to go to robinson town center, they are a true verizon store. matt told me to go home and call 1800 number which i did and thats how i found out everything was a lie. do NOT go here!

I highly recommend that anyone looking to upgrade their phone or get a new phone go to this…read morelocation and ask for Lydell! He goes above and beyond for his customers and really cares about them being happy with their purchase and experience! The best experience I've ever had when buying a phone!

I visited the TCC Verizon Retailer in Aliquippa on Monday to get a new iphone and ipad.The phone I…read morewanted was in stock but not the ipad. Andrew was very knowledgeable of the product I wanted. He went out of his way to find ways of saving me some money. Friendly, curteous.....I've already recommended Andrew to some friends who are in the market for a new phone. The entire process was pleasant. Andrew was breaking in a new employee at the time and that was not an inconvenience. They ordered the ipad for me. it arrived two days later. I went to pick it up. Andrew was not there. Casey was on duty.....and again very knowledgeable of the product I was buying. He had me in stitches...very funny person. All three of the individuals I dealt with were fantastic.I highly recommend them to anyone needing to buy a new phone!

Absolutly the worst! I've been with version about 15 years and NEVER been treated so poorly. They…read morerefused to take a phone back after having it for 4 days because the box had a tear. Sold me a phone saying it was both 3 and 4 g when it was 4 only. Stay away from this dealer. Go to corporate office.