Wow! I don't understand the bad reviews here…read more I have been thoroughly impressed with this location. There are ways in which. Verizon is frustrating however this location has been more than helpful and professional.

So I wrote a one star review on Jan. 3 2026 telling of the huge problems w Verizon…read more refusing to correct a defective e sim card they installed in my brand new apple 16 e I phone, purchased FROM the VERIZON store in the water front. new phone is still dropping 2 to 6 calls a day. i received an AI response lp on yelp about how SORRY the VZ store manager is and how they intend to to fix the problem to insure excellent customer service. well--it's 1/24/26. i haven't heard from VZ yet. my 1 1/2 hour 'on hold' call, to 3 different VZ departments , using the VZ APP was 'transferred' between 3 different departments --not to "TECH SERVICE". Then my call (made from my home VZ phone since my cell would be guaranteed to drop the call--) was disconnected by VZ. No call back ! no email ! . VZ is my home landline PHONE and Internet and cell provider. so VZ has my contact info--they sure use it send bills promptly.. VZ's negligence and lack of care to longtime customers like my family is inexcusable. I'd give ZERO stars to VZ if that were an option. . .

Amazing customer service. The owner took his time with me and was so helpful with the whole process…read moreI will be a customer for life, truly cant get any better service for your cell phone needs.

From the owner: Cell Phone Sales for all Carriers, Cell Phone and Computer Repair, Bill pay center, pay all utility…read morebills here

Always pleased with the services provided! Prices and product are top notch. Always ready to help…read moreand honest with everything! I would recommend this business and their services to anyone at anytime! Keep up the great work!

Just got back from getting my phone fixed it was broken from A barbell at the gym crashed pretty…read moregood I didn't think it could be salvaged, but he fixed it with a fraction of a cost it would've cost for a new phone I would definitely recommend him he was awesome so glad we went to him . Before you go buy another phone let him see if he can fix it . I'm sure glad I did

Came in to this location to trade in our phones. This is a corporate AT&T location. Came in a…read moreSunday afternoon. Service was quick and smooth. There were a couple customers that was being also be helped. But not sure if I just came in at the right time but service was a breeze and quick. In and out. Staff was very nice.

I went to buy a new phone. Brinnan talked me into taking a "free" Samsung watch that I wasn't…read moreinterested in. "Why not its free". 3 weeks later when I received my bill, it became obvious the watch wasn't free as it had monthly fees and taxes along with the watch itself being only half off. I went back to the store to return the watch, I've never opened or used the watch. The associate told me I was outside the 14 day window. When I asked how would I know I needed to return it in 2 weeks if my bill with the unexpected charges wasn't going to come for 3 weeks. The associate checked with their manager in the back and came back saying there was nothing to be done. The manager didn't even come out to explain to me why. My familes shopped at the waterfront store forever. Not anymore

When my screen on my cell phone cracked ,my phone fritzed out on me. I went to a chain cell phone…read morerepair on McKnight Rd , they didn't have a replacement screen for my phone in stock. They were kind and helpful to call around to their other shops in the area to find a screen but to no avail. I then went shopping for a new phone but what I found for under $500 were all pretty much what I already had. I looked online and decided to call Xtreme phone & computer repair on Brownsville Rd. The owner was fantastic and was able to locate a replacement screen, he did have to order it but the phone was repaired and ready to be picked up in 48 hours. The cost to repair was reasonable and my phone is working great now without any problems.

I needed my Motorola phone's charging port repaired. He did it while I watched, and then showed me…read morehow the battery was swollen. He repaired the charging port and replaced the battery for less than I expected to pay for just the charging port. He pays close attention to detail and told a funny story about how people in his country react to snow.

I took my steam deck here to get repaired twice. The first time I had spilled Coke onto my steam…read moredeck, after he was done working on it everything worked except the right analog stick, I was satisfied with this repair. The second time I took my steam deck there it was to get the analog sticks replaced. I was satisfied with the repair, but he lose or broke my 516 Gb micro sd card. When I mentioned to him that I was missing my micro sd card, he messaged me back in 20 minutes to offer a replacement. I was extremely unsatisfied with this solution, I had irreplaceable data on that micro sd card and he barely looked for it at all before offering to replace my micro sd card. Due to this I lost a Minecraft world with 2000 days on it.

Knowledge, friendly, fast and fair prices! Do not hesitate. He is a cracker jack at fixing almost…read moreanything!

This review is for the Liberty Ave location in Bloomfield…read more It's currently July 2025 and in December 2024, I dropped off an old pixel 6 of mine because the battery expanded in my hot car. I was told they'd look at it and let me know next steps. I was told I'd need to leave a deposit and I'd hear back. I received a call the next day, wherein a voicemail was left letting me know they'd have to order a battery and it'd arrive in 5-7 days. I never heard back. A few weeks later, I called for an update and was told that they couldn't find my phone but could see the work order and that they'd call me back. No one called me back. I called a month later and was told the same thing and that I'd get a call back. Nope. No call. Oh, by the way, when I "paid a deposit", I was actually signed up for a subscription for Asurion Home that I wasn't made aware of. I cancelled it, but not before I was charged. I visited the store today, as it's clear no one cared to call me back. The manager let me know they likely recycled it after 3 months. He said someone would have called to let me know. Spoiler: no one called me. I, however, did call at the 3 month mark and no one said a word to me outside of letting me know they'd have to keep searching and would call me back. And even though someone said they could see my work order when I called, today I was told there was no work order. I really don't know what to think. Was it deleted to cover tracks when they couldn't find my phone? Did one of them steal my phone and delete the work order? I mean, wtf is happening? From my perspective on the outside, I have to assume the employees either have a min amount of people they need to subscribe to Asurion Home, or there is some sort of credit they receive (it looks like I'm not the only one this has happened to) and the person who I spoke with did so without telling me. Regarding my phone, the manager says it was probably recycled after 3 months and that he couldn't help me. He said to call corporate (which I just did. They asked for the work order#, but that was apparently misplaced along with my phone). His recycled-at-3-months argument is nonsense as well, as my phone went missing after a few weeks. I needed the data on the phone and planned to do a data transfer (per the employee), so I didn't need the phone. It was a phone that wasn't in use. But now the data is gone, along with my phone. This really blows for me. I'm pretty upset and I feel like I won't be helped. So yeah, don't go here unless you're interested in a surprise subscription to Asurion Home and being out the cost of a phone.

EVERYTHING COULD IMPROVE!! Charged me for a $200 battery that was in warranty and should have…read morebeen free. Battery "lost" in shipment from Dell. Now I have to pay. One month in repair at Cranberry Township store and they will not provide documentation to prove they even ordered the battery from Dell and a tracking number to show it was lost. "Against corporate policy to do so." Take your electronics elsewhere! This company uses sham tactics!!!!!! Spoke to Corporate at Asurion and believe it or not they offered me a $25 check to settle this $200 issue!!!!! Told them they could do BETTER. Said I could have just picked up my computer and sent it to Dell myself to settle but how the hell do you do that if you have no proof of Ubreakifix's order for replacement battery under warranty and a tracking number to prove it was lost in shipment??!!! All which "corporate" says is not permitted under their "policy" worse yet they try to upsell me on an Asurion maintenance plan!!!!! No on your life! RUN DONT WALK!