We went into this store last week and bought an IPhone 17 pro. We had incredible service last week…read more(5 stars). We had to go back today to give them my old phone and had a complete opposite from the customer service from last week. You could tell the employee didn't want to be there. It was probably the worst customer service I have ever had. I tried to get him engaged in some conversation, but that was a negative. Another customer came in when we were in there and he said nothing to her, but I did, just to show him how he needs to interact with customers by saying, hi there, I will just be a minute", but he still said nothing to the other customer. He definitely needs some customer service training. I will not go back, nor will I recommend your store to anyone else.

I went here about a year ago and got the new phone got on a plan with a family member and then that…read morefamily member wanted us off her plan this year and both times the lady named Elizabeth helped us she was quick and she knew what she was doing and she handle a rude customer as well a older lady that was being rude to her I would like to note I came in near closing and after all the people she helped she stated a little later to help us and we got everything fixed I couldn't have been more grateful for her as I do use my phone to call for work so I need it to have service and get it on my own line she needs a raise Elizabeth was a good vibe and overall she knew what she was doing.

I bought my daughter a new Apple Watch had nothing but issues dealing with Customer Service over…read morethe phone from corporate AT&T. I walked into this authorized service provider and Josh helped me took us about an hour and a half to get through it. He was amazing without his help. I probably would've had a mental breakdown. This guy is amazing hands-down if you ever need to purchase a new cell phone, you need to come see Josh.

Scheduled an appointment in advance to get my parents switched from Android to Apple…read more Worked with Zaiden to do the number transfer and new service creation and adding the service to my account. Literally took no time at all. Even figured out a way to take my parents' old devices as trade-ins and got a bill credit etc. It literally made my parents' day to get their new devices and work with someone who took the time to explain everything and transfer all of their data from one phone to another. All in all we were in there for about 2 hours and from start to finish, it was one of the best experiences I've had in a phone store, ever and the same goes for my parents.

horrible service, my phone was wigging out, they told me to go on the web to file a claim...with a…read morephone that is not working. tried 3 times and got locked out. They offered NO help. I went down the road to verizon in Nampa and was helped right away. They understood the situation and within 10 min. they had me serviced. this is the second time I have had very poor service at this store. I will no longer be going there.

I am trying to move my services over to Verizon but I don't know why it is so difficult, so I got…read moreflagged was sent to fraud to verify who I am so I did. Sent an email picture of drivers license and a bill and they let me through to complete my order. I was happy completed the order verified again and now they are telling me again after verifying who I am that they can't provide services again. No one is in the same page. It was an online order

The people running the place used to work for the now-closed Wireless Toyz on Emerald/Orchard but…read moreformed their own business a stone's throw away. They specialize in phone repair and offering a lot of choices for non-contract phone plans. All I wanted was a cheapo prepaid monthly phone plan and was hoping that my current cheapo phone would be compatible with the switchover. My experience was the antithesis of walking into a Verizon store. No pressure or trying to upsell me to a more expensive plan or better phone. I got what I wanted without having to buy a new phone and left. The head woman working there was kind and helpful, and the owner's kids help out too. Almost like a Mom-and-Pop store for cheap phone plans. They also have locations in Meridian and Ontario.

I called and got a quote about some repairs (replacing the screen and LCD array), asked about…read moreappointment vs walk-in. I walked in, dropped off my phone, and picked it up a few hours later. It was only when I was picking it up that they told me that my iPhone would flag the parts they used as being a problem, but that I could just ignore the flags. They did not tell me that I would no longer be able to monitor my battery health. They did not tell me that the replaced screen would have poorer quality. I was irritated that they didn't disclose that until the work was done, but was willing to live with it. I immediately noticed the change in image quality, but I didn't have time to bring it up. I took my phone home... and hours later, there was an apparent defect. There was a single line of pink, glowing vertically across the face of the screen. It came and went... I restarted my phone, but that didn't make a difference. I had to go out of town for work, but planned to bring it back as soon as I was back in town. Unfortunately, less than 48 hours after the repair, my phone began to become less and less usable. One of the corners showed a 1x0.5 inch area of randomly colored screen. The right-most side of the entire screen was completely black, gradually lightening towards the left side. I took it back in and immediately got a prickly response, with them stating that that was clearly damage (and thus, not covered by their warranty). I was flabbergasted, as I started having issues only a few hours after their repairs were completed. I hadn't dropped my phone or done anything that might cause damage. I'd paid ~$250, spent significant time getting it repaired, been accused of damaging my phone, and my phone was now less usable than it had been with the original damage. They consulted with someone elsewhere and begrudgingly told me that they'd replace it again under warranty, despite the fact that "it's clearly damage." They replaced the screen and LCD array. It's been fine since, though the image quality is still significantly lacking. It feels crappy to fork out the money for repairs that feel subpar. It feels crappy to have people strongly imply that you're dishonest and taking advantage of their warranty. It feels crappy to have information about the repairs withheld until they've been completed. I'm glad I can squeeze another year out of my phone, but I won't be back and I won't be recommending this business to anyone.

Cleaned my clogged charger port in about 2 minutes and didn't even charge me for the service…read more Extremely friendly staff. Highly recommended.

My boyfriend who is a senior disabled veteran had his phone disconnected which he bought and they…read morelocked his phone and number until paid. Which is not great business. The employee by the name of Hector wouldn't give his employee number or even say pay your bill which is 60 a month for one line. Which is highway robbery and way too much to pay. They false advertise about low bills great customer service and that's fake and misleading. DO NOT USE THEM OR TRADE FOR THEIR SERVICES. Customer Service is bad support is bad and phone service bad.

I signed up today with Consumer Cellular, easy process and quick. The customer service…read morerepresentative was the best, very polite and informative. Took her time to explain everything in detail and answered all my questions. The price saved me over $30.00 per month for the same service over T-Mobile. It isn't always about the price, to me it is more about customer service. The other folks I have talked to that has Consumer Cellular is very pleased with the plans and service. The companies need to realize it is about customer service and not just the money to the greedy corporations.

I dropped in to have my iPhone repaired. First, the quote they gave me I found to be pretty…read morereasonable. It was a charging issues and was going to be more complicated than a screen repair. However, the woman working behind the counter took my phone and cleaned out the charging port. Well for the price of $0 she got me squared away! Gotta love working with an honest company. I will definitely be back when I do need an actual repair. Thanks again for the help!

The guy at the counter was super nice and helpful. Got the phone cover that I need for my wireless…read moretruck charger.

Had issue to begin with They ended up taking care of the…read morefix I would recommend them

I set up an appointment at this location for 10:15 - 10:30 am on Monday 7/20/2026. I arrived…read moreexactly at 10:15. Doors were locked and nobody was there. I called the phone number mail box was full. I called an alternative number and left a voice mail.... no response. I went back by about 45 minutes later still vacant. Phttttttttttttttttttttttttt