I have a Rental house up in Crestline I've called these people on 2 occasions to hire them as my…read moreproperty manager The first time. I called they never returned my call The second time I called the man was so rude it was incredible . If that's how they treat the owner of the property I can't even imagine how they would treat the tenants

I have had nothing but great experiences with this property management. She has been very…read morethoughtful and very informative about my rental and I cannot recommend her enough to people that are either looking to buy a home or for renting a home. Maureen has been very kind and is willing to help me with anything that I need in regards to my property. Moving up here and not having family living in Crestline which is a completely new place for us, she has given us advice and has answered any questions I may have in regards to doing things with my daughters and fun places to eat. I hope one day I can repay what the property management has done for us.

Our new property manager Susan is wonderful. Always there when you need her. Way better than…read moreprevious one

I couldn't understand why, after 4 months of advertising my mountain property, Lakeview Reality…read more(Mountain Property Management) said there was no interest. I couldn't understand because I've never had a problem renting this house. I had been out of the country for some time and when I came back I visited my property only to find that someone was living in a portion of my house and it was Filthy. There was no sign of forced entry so someone had a key. I had to call the police. I had to pay to have the house re-keyed. I had to pay $600 to have it cleaned. I had to pay $400 for 4-months of gas usage. I had to pay more than $200 in electric bills for 4 months. After accomplishing this I rented it in less than a week. I still don't understand.

I've had the opportunity to work alongside Ardee Jagt on multiple transactions, and she's been…read moreexcellent every time. Ardee communicates clearly, stays proactive, and truly looks out for her clients from start to finish. On our recent transaction, she handled everything smoothly, kept all parties aligned, and made the process easier for both the buyer and the lending side. As a mortgage professional, I can say it's always a pleasure working with agents who are organized, responsive, and genuinely care about the outcome Ardee checks all those boxes. I'd absolutely recommend her to clients and other professionals looking for a reliable, thoughtful real estate partner.

Always amazing service and accommodating when we need them. Service with a smile every time!read more

Very disappointed with their professionalism. It was…read moredifficult getting any information from them so I could coordinate with the actual home owner to get the utilities in my name. Looked like a years worth acorns and spider webs on the home.

Shockingly rude and unprofessional. When you see Lisa or Grant's name on a listing don't even…read morebother, just keep looking. I tried to look at several properties last year listed by San Moritz Realty. They are unpleasant and curmudgeonly on the phone to a level that is disrespectful. They treat you like you are a major inconvenience. I looked at one property through them and she showed up an hour late to the viewing leaving me and my girlfriend standing outside the house. I ended up buying a home in the area a few months later listed through a different agency. I have multiple friends in Crestline that have also had the misfortune of having to deal with San Moritz Realty. My experience is not unique. I honestly feel sorry for these folks at San Moritz Realty because it seems like they have miserable lives based on the way they treat people. I hope they get the therapy they need. It doesn't feel good writing a review this negative but others need to be warned. This agency has a horrible reputation around town and I feel compelled to share this to good people who take interest in moving to Crestline. There are plenty of friendly agents and agencies around here, just keep looking.

My first vacation to Mexico and we booked an amazing beach front property with this company. The…read moreproperty owner was very friendly and helpful from the moment we arrived early I might add which was not part of the agreement. Allowed us access immediately and while we was out venturing a water main broke... called Rick and he had it taken care of before we returned. Thank you so so much. We will definitely be returning! The property also very comfortable with epic views.

We stayed in Rosarito and Rick's place exceeded our expectations. It's very spacious and modern,…read morewe felt like were living in luxury staying here. The proximity to the beach is a huge plus, basically right in front of the stairs! Rick is very responsive and helpful and we will definitely be back!

I went to view an available property and had a good experience with agent Robert. All communication…read morewent to hell after I asked if my service dog was allowed. He told me no dogs allowed at all. Once I was informed him that was against the law to deny an applicant or a tenant residency he ceased all contact. Would no longer return my texts and when I'd call he'd end the call. I text about a week later asking him to confirm this with the OWNER and I got a response from a Jason, who asked if I had documentation for me service dog, which I provided. After several hours with me texting multiple messages of the documentation asking if it would suffice I received no response. I had my daughter call from her phone and low & behold they answered! They clearly discriminate and do not know the laws. I would never recommend to anyone.

We have been using Ken Scott Realty for our Property Management for almost 2 years. Jonathan is…read moretruly the best!! Always professional, friendly and responsive. We plan to purchase additional investment property and look forward to working with Ken Scott Realty and Jonathan for all our property management needs.

Michelle is amazing: your search for the best real estate agent ends with Michelle! I interviewed…read moremultiple real estate agents and Michelle stood out above and beyond as being the clear best! Michelle knows the market really well - she has a great pulse for what is going on, what each of the sub-neighborhoods are like, other lake/Association issues that might effect purchasing and selling, etc. Another great thing about Michelle as a buyer's agent is that she doesn't rush you into a home just so she can get a commission - I love how Michelle will point out negatives in a home that I might not notice (like deferred maintenance, water damage, etc. that I would not have noticed) because she truly is looking out for you and not just trying to quickly close a deal. Michelle truly cares about finding you the best home and will even wait months & months (or even years like she did with us!) and never complain about touring tons of homes with you until you find what is the best fit and checks all of your boxes. Michelle makes it her mission to find her clients their perfect home - and never settle! So here's the thing: I have an intense attention to detail PLUS I've had a real estate license for two-decades, so I have way high expectations when selecting a real estate agent to represent me and Michelle has exceeded all of my incredibly high expectations! I really appreciated how Michelle would photograph or video a home for me if one came on the market while I was out of town and couldn't make it up to Lake Arrowhead to view it - that is just one example of how caring she is! I also love how detail oriented & attentive Michelle is and she truly has your best interests in mind! We appreciate Michelle's experience and great judgment on if a property will be a good fit. Michelle also has studied interior design so she has a great eye for what would go well in a home you buy and for staging homes she sells. Michelle doesn't do anything less than amazing - all of her photos, marketing, pricing, everything is top notch! As a seller's agent she portrays your home in the best possible light and is really incredible at marketing. Michelle is an above and beyond agent! Even after the close of your home, Michelle has a great network of contractors that she can refer you to for maintenance or upgrades for your home. Everyone Michelle has referred me to has been top notch! Also, Michelle is just a super cool person - I enjoy spending time with her and during the process of finding us our ideal home she has become a friend! In addition to being privileged to work with the best real estate agent on the mountain, I just enjoy hanging out with Michelle! If the little details matter to you and you want an agent who you feel truly has your back & best interests in mind - then Michelle is the agent for you. We couldn't be happier with our experience because she found and secured us our dream home - and I gained a friend in the process!

We purchased a home in Lake Arrowhead this past October (2020) and Michelle was our agent. I…read morealready had a sense it was a competitive market and we couldn't afford to get into bidding wars so I knew we had to select the best agent possible to work for us. I did a lot of online research and sleuthing, a lot of the other agents in L/A seemed 'typical & vanilla', what I liked about Michelle was the way she put herself out there online, and appeared to have an excellent working knowledge of the area. We locked in Michelle immediately to begin our hunt. In a matter of weeks we saw over 20 places in Lake Arrowhead and Michelle was brutally honest at times, feelings had to be put aside as I realized that she wasn't just trying to get us into 'any' house and get us off her books, she didn't want to see us over pay or end up with something that needed more 'fixing' (hello, lipstick on a pig) than we could afford. After a number of weeks and many trips to Lake Arrowhead we found the right place for us, escrow was super smooth, Michelle and her team stayed in close contact through the entire process (much more enjoyable than our first home buying experience) We closed early. But here's the real magic with Michelle, she gave us SO MUCH intel on Lake Arrowhead, the pro's the con's and the how's and the when's on how to thrive and survive in Lake Arrowhead. We have friends that moved here 18-month before us and my Wife (Janeva) and I are informing them on things about Lake Arrowhead, on top of that we had new neighbors move in recently near us as a snow storm hit, and they were completely unprepared, their agent gave them no intel at all on the area. Michelle not only helped us secure our home that we absolutely love, but she gave us a head start to mountain living that has us years ahead of others. If you're serious about wanting to buy OR sell a property in Lake Arrowhead you would be a fool to not use Michelle, you will need to be realistic though as she'll most certainly be real with you. Thanks Michelle - th

Working with Leanne going on 6 years. Truly an honest manager, not money hungry, just wants her…read moreclients happy. Even with the crazy things that have happened with vacation rentals, Leanne always figures it out. She goes above & beyond, even times I felt she didn't need to. She is not one of those management companies that charge you a ton for every little thing, she charges what is fair to keep things moving & as an owner, I appreciate that more than anything! My house has been in perfect condition since starting.

A few clarifications are needed in response to the owner's reply, since it introduces claims and…read moredetails not part of my original review. On the wildlife issue: Whether it was rodent or bat droppings isn't the point -- either way, it's a health and safety hazard, and that's what my review addressed. On timing, we were told cleaning was signed off around 3:40-3:50 PM and we weren't given access to the unit until nearly 4:00 PM. By the host's own timeline, that leaves only a 10-20 minute window for this to have happened after cleaning -- or the unit wasn't properly cleaned to begin with. Either way, it should have been caught before a family with small children moved in. As for the house rules disclosing general wildlife possibility in Big Bear: a blanket disclosure doesn't excuse an active, uncleaned health hazard in the room our kids were about to sleep in. On "solution after solution": When we first called the property's staff, we were told there was no reported active issue at the unit -- no remediation or transfer was offered at that point. It was only after we contacted Airbnb support directly that a possible move to another property came up, and by then we chose to stay with family instead rather than lose more time getting our kids settled. To be clear, we never requested compensation, a discount, or anything beyond the refund for the booking we could no longer stay at and the playpen deposit. The mention of a future discount, and later a free stay at the owner's personal cabin, were both raised unprompted by her staff and the owner -- I only followed up to ask about the discount after her team had already brought it up, and we ultimately declined the cabin offer. On the Venmo/deposit point: This wasn't in my original review because it wasn't relevant to it; the owner raised it. For accuracy: we received both the Airbnb refund and the playpen deposit refund in full. The mismatch was in urgency -- the deposit was requested and paid promptly to get our kids settled, but getting it returned took three follow-up messages over a full day before it was processed that night. On the unannounced visit: While I was upstairs on the phone with Airbnb support trying to resolve this, the host sent an unfamiliar man to the property without confirming who was there or where. My wife and our two young children were downstairs. Regardless of exact positioning, having a stranger show up unannounced during an active safety complaint is not okay. On the personal outreach: We heard nothing from the owner personally until after this review was posted. At that point, she called, left a lengthy voicemail, and sent numerous long texts to my personal phone. Some of what was shared in that contact was inappropriate and unrelated to the situation, and I won't detail it here out of respect for her privacy -- but the manner and timing of it were unprofessional. Our original review reflected an accurate, factual account of what happened. We stand by it and won't be engaging further in the comments.

Every agent told us to list lower. Simone told us to list higher - and she was right. Sold for full…read moreasking in 45 days, less than half the market average of ~4 months. We interviewed four of the top agents in Lake Arrowhead and asked them all the same questions. Most pushed us to price about 10% below where we ended up, focused on what buyers might not like. Simone was the only true straight shooter - honest, candid, no overselling. She saw the best in our home, came in higher than anyone else, and backed it with real data and comps. The result? We sold for exactly our list price (rare up here) in 45 days. She ran multiple open houses when other agents insisted they don't work on the mountain. Our buyer came from one of them. On top of that, Simone staged thoughtful touches (even new bedding to neutralize the rooms), and her photographer gave our listing a genuinely artistic look - the photos made the place shine! We were living in the home with our six-month-old and two cats, and Simone was intentional about setting expectations with buyers and working around our schedule. Her assistant was fantastic, and her whole team was a joy. As first-time sellers, what mattered most was how she prepped us - decisive when we needed it, clear about tradeoffs, never sugarcoating, and a sharp negotiator who made sure we were never blindsided by a buyer's request. If you're worried about picking the wrong agent, Simone is your answer. She minimizes risk, maximizes return, and is a true partner start to finish. Save yourself the headache of interviewing a dozen agents - we did that work for you. Simone and her team are the best on the mountain!

Simone (and her assistant Chelsey Carroll) won me over from the beginning as I interviewed realtors…read moreto sell our family cabin of 68 years. To begin, we share a love of this beautiful mountain and community. In addition, Simone was very professional, very organized, with a no nonsense yet extremely caring approach regarding our emotional transaction. The process couldn't have been more seamless even with multiple offers to contend with. She was involved in every detail including meeting with and recommending reputable contractors for the sale. Simone was available for any and every question too! Her integrity was matchless. Our cabin was well staged and quickly sold for above the asking price. I could not have been happier with my choice in Simone! Together Simone and Chelsey worked diligently to help the sale happen sooner and even helped me donate large items. Simone far surpassed my hope of realtors. Thank you, Simone! Thank you, Chelsey! God bless you both.

We've used Orange Cabins (Natalie and Alex) for over a year now and I honestly can't imagine doing…read morethis without them. For 20 years I've managed my own rentals (this is the first time I've used a company) and self management was brutal. You're basically on-call 24/7 because the second a guest can't figure out the hot tub, the WiFi, the lock, or decides the forest has "too many bugs," your entire evening is gone. ‍ What I appreciate most is that they actually treats this like a partnership. They care about the guest experience as much as I do, and they're insanely responsive. I'm on the message threads with guests, so I see how they handle things in real time. Professional, calm, patient, and never reactive, even when guests are being... let's just say "creative." One thing they said early on when we onboarded really stuck with me. They told me they intentionally say "our home" when talking to guests because they want guests to feel like they're staying with people who are personally invested in their experience, not some faceless management company. And honestly, it works. You can see it in the reviews. Guests constantly mention Natalie by name because they remember her. That says a lot. People don't remember automated customer service. They remember when someone genuinely takes care of them, and she really does. They've also helped me navigate permitting, operational stuff, and all the random homeowner stress that comes with having a rental in Arrowhead. Every time I call, they answer. Every question gets handled. I trust them completely, which is not a sentence I say lightly. And yes, I initially had the same thought everyone has: "Do I really want to pay a management fee?" After working with them, absolutely yes. Worth every penny. The biggest thing they gave me was peace of mind. I don't spend my life thinking about the house anymore. They also market properties on their own website, which brings in bookings we wouldn't have gotten otherwise. I basically see those as bonus bookings. Our reviews are 100% 5 stars, and a huge part of that is because of how they operate behind the scenes. I've recommended them to a ton of homeowners in Arrowhead at this point, and every single person comes back saying the same thing: "Oh thank god." Now I just go enjoy the mountain without any stress.

I have tried doing my own way of renting my short term rental cabin in Lake Arrowhead and was not…read moresuccessful since I was new to it and didnt know the way to do it and honestly didnt have the proper time to invest. I heard about Orange Cabins from a local real estate which was the turning point for me and my sister to have our beautiful cabin be seen on platforms that I couldn't have done it myself. Also Alex knows how to program everything and his team managed by Natalie is just fantastic. They offer the best what it takes to have an amazing time in Lake Arrowhead. My place has been booked since then. Contact Alex and he will guide you all the way.